Springside of Pittsfield Nursing and Rehab Center

Pros

• The staff from admission to nursing, to the physical therapists, and CNAs provide outstanding medical and physical care.
• The housekeeping and maintenance teams keep the environment clean and safe, and the food is very good.
• The care staff are compassionate, attentive, and consistently focused on residents' well-being and recovery.
• Families report peace of mind knowing their loved ones are well cared for and informed about any situation.
• The rehab and therapy teams are highly skilled and dedicated to helping residents regain mobility and return home.
• The facility is bright, clean, and welcoming, with friendly, professional staff.
• Springside is widely recommended by families and residents for its quality of care and compassionate team.

Cons

• The facility is described as inhumane, not answering call bells for hours and leaving residents without water.
• Items disappeared under their watch, including hearing aids and brand-new clothes.
• They billed a deceased resident's estate and harassed the family for payments.
• There was constant miscommunication between staff and the family.
• Residents were left in hallways in wheelchairs, looking lonely around the nurses' station.
• CNAs were seen using cell phones during postmortem care, described as horrible.
• The facility is understaffed and residents are not attended to in a timely manner.
• The reviewer would not recommend this facility to anyone and would give it a negative 100 rating.

Review

Springside of Pittsfield Nursing and Rehab Center is best suited for seniors who need skilled nursing care with robust rehabilitation services and a hands-on, compassionate staff. It works well for patients transitioning from hospital care or managing ongoing mobility and daily-need support, including those with advanced dementia who benefit from structured routines, generous therapy, and frequent family-friendly communication. Families prioritizing genuine warmth from caregivers, a clean, comfortable environment, and strong therapy teams will find this community a compelling option.

Those who may want to consider alternatives are families who cannot tolerate inconsistent communication about bills, frequent reports of missing personal belongings, or persistent understaffing that delays help. For residents who prioritize flawless financial accountability, airtight item control, and consistently prompt call-bell response, Springside may not meet expectations. Also, families who want a consistently odor-free, uniformly spotless setting with zero risk of room-management issues should scrutinize options carefully before committing.

On the upside, the facility earns admiration for its therapy-focused approach and attentive nursing care. The rehabilitation team - particularly PT and OT - has a track record of helping residents regain mobility and regain independence post-surgery or after acute illness. Admissions and social-work personnel are frequently praised for smooth transitions and ongoing family communication. Residents and families repeatedly note clean, comfortable spaces, pleasant dining experiences, and staff who treat people with kindness and respect. When the goal is to restore function and return home, Springside delivers observable progress.

The most troubling themes center on consistency and accountability. Reports of missing items - hearing aids, clothing, even a shaver - cast a shadow over trust and safety, and several families describe friction around item loss as well as unsteady housekeeping. Financial misunderstandings add to the stress, including repeated billing alerts after a resident's death and perceived gaps in follow-up. Understaffing, particularly at peak times, translates into delayed assistance and occasional lapses in call-bell response. A few accounts describe odors or less-than-ideal room maintenance, underscoring that not every resident enjoys the same standard of comfort or ease of access to assistance.

These pros and cons must be weighed against each other with a clear strategy. The facility's strengths in rehab and daily nursing can offset limitations when the care plan is tightly managed: dedicated therapists, frequent progress updates, and proactive care coordination. However, the reliability of administrative interactions and the safeguarding of personal belongings are non-negotiable for long-term residents. Prospective families should demand concrete assurances: a transparent, itemized inventory of belongings, strict loss-prevention practices, a clearly explained billing process, and prompt, documented responses to concerns. Tours should include real-time discussions with admissions, nursing leadership, and a sample care plan that outlines benchmarks for mobility, daily assistance, and meals.

In the end, Springside is a practical, capable choice for families prioritizing high-quality therapy, engaging activity programming, and a caring staff who can help a resident regain function and cheerfully navigate recovery. It becomes less suitable for those who require near-perfect operational consistency, flawless financial handling, and an absolutely needle-sharp reputation for housekeeping and call-response reliability. The decision should rest on the ability to secure reliable, accountable care and to mitigate the risk factors that have shown up in several family experiences. If these criteria can be met - through careful screening, clear expectations, and ongoing oversight - Springside offers meaningful potential for a successful transition to skilled nursing and rehab.

This area of Pittsfield, Massachusetts offers a convenient location with easy access to transportation options such as the Pittsfield Municipal Airport and Amtrak station, making travel accessible for seniors. The proximity to various restaurants like The Roasted Garlic and Jae’s Restaurant offers a diverse range of dining options. Additionally, several hospitals and physicians' offices are nearby, ensuring quality healthcare services are easily accessible. For leisurely activities, there are cafes like Guido's Fresh Marketplace for a relaxing cup of coffee and parks such as Canoe Meadows Wildlife Sanctuary for outdoor enjoyment. Overall, this neighborhood provides a well-rounded community for seniors seeking a comfortable and convenient living environment in Pittsfield.

Transportation

• Pittsfield Municipal Airport (PSF) (0.9 miles)
• U-Haul Moving & Storage (1.8 miles)
• Amtrak PIT (3 miles)
• Enterprise Rent-A-Car (3.4 miles)

Restaurants

• The Roasted Garlic (1.7 miles)
• McDonald's (1.7 miles)
• Hot Dog Ranch (2.5 miles)
• Jae’s Restaurant (2.6 miles)
• Mazzeo's Ristorante (2.7 miles)
• Burger King (2.8 miles)
• District Kitchen & Bar (2.9 miles)

Hospitals

• BMC Hillcrest Campus (2.2 miles)
• Berkshire Health Systems (2.2 miles)
• Hillcrest Hospital (2.2 miles)
• Berkshire Health Systems (2.3 miles)
• BMC - Radiology (3.4 miles)
• Berkshire Physicians & Surgeons Pc (3.5 miles)

Physicians

• New England Pain Diagnosis & Treatment Center (2.2 miles)
• Hillcrest Family Health Center (2.2 miles)
• Berkshire Hematology Oncology PC (2.3 miles)
• Joseph D. Hashim, O.D. (2.4 miles)
• Berkshire Cosmetic & Reconstructive Surgery Center (2.5 miles)
• Fabrizio Michael Fabrizio Michael Office Pittsfield (2.5 miles)
• Berkshire Allergy Care (2.5 miles)

Places of Worship

• St Mark's Church (2.4 miles)
• United Methodist Church of Lenox (3.1 miles)

Pharmacies

• Big Y Pharmacy and Wellness Center (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Colonial Canibus company (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• Flynn's Pharmacy (3.6 miles)
• T&C Flynn's Pharmacy (3.6 miles)

Cafes

• Guido's Fresh Marketplace (2.7 miles)
• Marketplace Cafe (2.9 miles)
• Dotties Coffee Lounge (3.2 miles)
• On A Roll Cafe (4 miles)

Parks

• The Common Park (3.2 miles)
• Canoe Meadows Wildlife Sanctuary (3.5 miles)
• Kennedy Park (3.9 miles)
• Springside Park (4 miles)