Hillcrest Commons Nursing & Rehabilitation Center

Pros

• The staff at Hillcrest Commons Nursing & Rehabilitation Center are kind and caring, providing excellent care for the residents.
• The facilities at Hillcrest Commons are new, clean, and well-maintained.
• The rehab areas at Hillcrest Commons are nice and have separate rooms for rehabilitation.
• Some staff members at Hillcrest Commons go beyond their job duties to ensure the comfort and needs of the residents.
• The activities director at Hillcrest Commons is enjoyed by most residents.
• The staff on Unit 3 at Hillcrest Commons became like family to a patient and provided excellent care.
• Some caregivers at Hillcrest Commons are wonderful in providing care for the residents.
• The staff at Willow Wood Assisted Living Home are hardworking, dedicated, professional, and well-trained.
• Willow Wood Assisted Living Home provides a cozy home-like setting for its residents.
• The rooms at Willow Wood Assisted Living Home are spotless and residents are treated with dignity and respect.

Cons

• "The cons far outweigh the pros."
• "He has not had complaints."
• "They have a daily schedule of activities, but it seems they are not doing enough of them."
• "The rehab areas are nice, but there are holes in the walls and black mold growing in the facility."
• "There are some very good dedicated employees here, but also not-so-good employees."
• "Upper management lacks the ability to properly manage this facility and its employees."
• "Since the COVID-19 outbreak, there have been sporadic efforts to adhere to proper cleaning and disinfecting."
• "My mother-in-law has had problems getting care when she is in pain."
• "She has dealt with bed sores and bruises."
• "The entire experience was nothing short of a nightmare."
• "Place your loved one somewhere else."
• "It was hideous and insulting to receive the sad news from a third party."
• "I had heard horror stories about how patients were treated in many assisted living homes."
• "I went in with a negative outlook on my great-grandmother's new living arrangement."
• "In many jobs, people just go in for a paycheck."

Review

Hillcrest Commons Nursing & Rehabilitation Center has received mixed reviews from individuals who have had experiences with the facility. One reviewer mentioned that their father is currently undergoing rehab at Hillcrest Commons and is experiencing positive progress. The staff has been described as kind and caring, and the facilities are new, clean, and well-maintained. They appreciate the daily schedule of activities provided for residents.

Another reviewer who was a former resident at Hillcrest Commons had a more negative experience. They mentioned issues with staff responsiveness, lack of communication regarding COVID-19 test results, limited food choices, and a general feeling of neglect in terms of resident care. They also highlighted concerns about cleanliness issues such as holes in walls and black mold growth. The reviewer expressed disappointment in the management's ability to effectively run the facility.

A third review shared concerns regarding the quality of care provided to their bedridden mother-in-law. They noted difficulties in getting timely assistance when she is in pain and dissatisfaction with how she is cleaned during nighttime calls for assistance. The reviewer also mentioned instances of bed sores and bruises on their mother-in-law.

On a more positive note, another individual expressed gratitude for the care their sister received during her 13-year stay at Hillcrest Commons. Staff members on Unit 3 were described as becoming family to the patient, providing excellent care, and even maintaining friendships with the patient's family members.

Unfortunately, another reviewer had negative experiences with Hillcrest Commons for two separate family members over a span of seven years. They found lousy care to be consistent during both instances and advised others to consider alternative options when choosing an assisted living home.

Lastly, one review voiced strong objection to how they were informed of their father's passing by someone other than immediate family members connected to power-of-attorney or healthcare proxy roles. This lack of communication was deemed insulting by the reviewer.

Overall, impressions of Hillcrest Commons Nursing & Rehabilitation Center vary greatly. Some individuals appreciate the care provided and the dedication of certain staff members, while others express dissatisfaction with cleanliness, communication, and overall care quality. It is important for anyone considering the facility to research thoroughly and ask specific questions during a tour to ensure it aligns with their expectations and requirements.

Hospitals

• Hillcrest Hospital (0.2 miles)
• Berkshire Health Systems (0.2 miles)
• BMC Hillcrest Campus (0.2 miles)
• BMC - Radiology (1.5 miles)
• Berkshire Physicians & Surgeons Pc (1.5 miles)
• Berkshire Health Systems (2.5 miles)

Physicians

• Hillcrest Family Health Center (0.2 miles)
• New England Pain Diagnosis & Treatment Center (0.2 miles)
• Fabrizio Michael Fabrizio Michael Office Pittsfield (0.8 miles)
• Berkshire Osteopathic Health (1.3 miles)
• Berkshire Internal Medicine (1.3 miles)
• Hillcrest Family Health Center (1.4 miles)
• Berkshire Orthopedic Assoc (1.4 miles)

Places of Worship

• St Mark's Church (0.8 miles)

Transportation

• U-Haul Moving & Storage (1 miles)
• Amtrak PIT (1.4 miles)
• Enterprise Rent-A-Car (2 miles)
• Pittsfield Municipal Airport (PSF) (2.4 miles)

Restaurants

• McDonald's (1.2 miles)
• The Roasted Garlic (1.2 miles)
• Methuselah Bar and Lounge (1.3 miles)
• Hot Dog Ranch (1.4 miles)
• Thrive Diner (1.4 miles)
• Mission Bar & Tapas (1.4 miles)
• District Kitchen & Bar (1.4 miles)

Pharmacies

• Big Y Pharmacy and Wellness Center (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Flynn's Pharmacy (2.3 miles)
• T&C Flynn's Pharmacy (2.3 miles)
• Flynn's Home Medical Equipment (2.3 miles)
• Colonial Canibus company (3.6 miles)

Cafes

• Dotties Coffee Lounge (1.4 miles)
• Marketplace Cafe (1.4 miles)
• Guido's Fresh Marketplace (3.6 miles)
• Panera Bread (3.7 miles)

Parks

• The Common Park (1.6 miles)
• Springside Park (2 miles)
• Canoe Meadows Wildlife Sanctuary (2.9 miles)