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Hillcrest Commons Nursing & Rehabilitation Center in Pittsfield, MA

Hillcrest Commons Nursing & Rehabilitation Center is a nursing home community in Pittsfield, MA.

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Hillcrest Commons Nursing & Rehabilitation Center in Pittsfield, MA

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Hillcrest Commons Nursing & Rehabilitation Center Hillcrest Commons Nursing & Rehabilitation Center

169 Valentine Road, Pittsfield, MA 01201

For more information about senior living options: (866) 208-4318

2.9 from 59 reviews
5 stars
20
4 stars
7
3 stars
1
2 stars
7
1 stars
24

Overall Review of Hillcrest Commons Nursing & Rehabilitation Center

common 22 reviews mention this

Staff compassion and teamwork vary

Many residents describe staff members as caring and responsive, while other reviews describe missed calls and unprofessional interactions.

A substantial number of reviews say the staff is compassionate, helpful, and attentive to family concerns, including teamwork across nursing, therapy, housekeeping, kitchen, and support roles. Some residents also describe communication as improving when they raise concerns and that caregivers took time to explain care. Other reviews directly contradict that, describing aggressive front-desk responses, staff not answering call bells, and attitude toward residents or families.

caveat 13 reviews mention this

Food complaints are recurring

Food quality and variety are common points of frustration in reviews.

Several reviews criticize meals as unappetizing, “atrocious,” or not matching what residents expect, including complaints about snacks and limited options. A few reviewers also mention residents being left without adequate meals or describing the food as similar to basic staples rather than varied choices. There are also a handful of more positive comments where residents describe the food as “better than” expected or “ok,” but the negative food experiences come up often.

caveat 12 reviews mention this

Communication and call-bell follow-through

Residents and families raise concerns about communication delays and unanswered call bells.

Multiple reviews describe delayed or insufficient communication, including difficulty reaching social workers and not being kept updated in a timely way. Other comments focus on call-bell response, with reviewers saying bells went unanswered for long periods or residents were left waiting for help. A smaller number of reviews say staff did respond well and would try to find answers when they didn’t have one immediately.

common 11 reviews mention this

Cleanliness and facility condition

Reviews mention both a clean, updated feel and concerns about serious hygiene issues.

Some reviewers say the facility is clean, updated, and well kept, including a positive impression upon admission and mentions of rooms being tidy. Others describe problems that go beyond ordinary upkeep, citing mold, poor disinfection, and unclean conditions in patient areas. A few comments also contrast the physical environment they observed with what they expected from the overall care experience.

common 2 reviews mention this

Nearby care options are close

Key medical destinations are located very close to the community.

The listing’s nearby map places multiple hospitals and physician offices within about a few tenths of a mile. That proximity can matter for families who want nearby clinical options when care needs arise. The reviews themselves are not the main source of these details, but the location information supports the community’s access to local services.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 265 resident community capacity 265 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • Hillcrest Hospital (0.2 miles)
  • Berkshire Health Systems (0.2 miles)
  • BMC Hillcrest Campus (0.2 miles)
  • BMC - Radiology (1.5 miles)
  • Berkshire Physicians & Surgeons Pc (1.5 miles)
  • Berkshire Health Systems (2.5 miles)

Physicians

  • Hillcrest Family Health Center (0.2 miles)
  • New England Pain Diagnosis & Treatment Center (0.2 miles)
  • Fabrizio Michael Fabrizio Michael Office Pittsfield (0.8 miles)
  • Berkshire Osteopathic Health (1.3 miles)
  • Berkshire Internal Medicine (1.3 miles)
  • Hillcrest Family Health Center (1.4 miles)
  • Berkshire Orthopedic Assoc (1.4 miles)

Places of Worship

  • St Mark's Church (0.8 miles)

Transportation

  • U-Haul Moving & Storage (1 miles)
  • Amtrak PIT (1.4 miles)
  • Enterprise Rent-A-Car (2 miles)
  • Pittsfield Municipal Airport (PSF) (2.4 miles)

Restaurants

  • McDonald's (1.2 miles)
  • The Roasted Garlic (1.2 miles)
  • Methuselah Bar and Lounge (1.3 miles)
  • Hot Dog Ranch (1.4 miles)
  • Thrive Diner (1.4 miles)
  • Mission Bar & Tapas (1.4 miles)
  • District Kitchen & Bar (1.4 miles)

Pharmacies

  • Big Y Pharmacy and Wellness Center (1.2 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Flynn's Pharmacy (2.3 miles)
  • T&C Flynn's Pharmacy (2.3 miles)
  • Flynn's Home Medical Equipment (2.3 miles)
  • Colonial Canibus company (3.6 miles)

Cafes

  • Dotties Coffee Lounge (1.4 miles)
  • Marketplace Cafe (1.4 miles)
  • Guido's Fresh Marketplace (3.6 miles)
  • Panera Bread (3.7 miles)

Parks

  • The Common Park (1.6 miles)
  • Springside Park (2 miles)
  • Canoe Meadows Wildlife Sanctuary (2.9 miles)

Frequently Asked Questions

Where is Hillcrest Commons Nursing & Rehabilitation Center?

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