Mount Carmel Care Center in Lenox, MA

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Mount Carmel Care Center in Lenox, MA

320 Pittsfield Road, Lenox, MA 01240

For more information about senior living options: (844) 490-3973

4.2 from 25 reviews
5 stars
19
4 stars
1
3 stars
1
2 stars
0
1 stars
4

Skilled Nursing Facility

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    Overall Review of Mount Carmel Care Center

    Pros

    • pro Mount Carmel Care Center is described as clean, welcoming, and homey.
    • pro The staff are caring, attentive, and genuinely engage with residents.
    • pro Families receive timely, clear communication through regular care plan meetings and updates.
    • pro The atmosphere is described as very nice, and residents appear happy and well cared for.
    • pro The faith-based environment, prayer meetings, and pastoral visits contribute to a positive experience.
    • pro The care is phenomenal, and the staff treat residents like family.
    • pro The rehab team is top notch, helping residents regain strength and return home.
    • pro The facility is rated highly - often called a five-star facility and a true treasure.
    • pro The activities staff include everyone and provide encouragement to prevent residents from feeling left out.

    Cons

    • pro They observed that some facilities looked like fancy hotels, but the staff appeared exhausted, overworked, and unhappy with their workplace.
    • pro The care at one facility was horrible.
    • pro The second facility was impersonal and lacked feeling from the staff; it was just a job.
    • pro The third facility was the worst and should be out of business.
    • pro One reviewer reported maggots in a wound and all kinds of infections at another place.
    • pro The staff would not perform a UTI test in his current state, and later he died from a UTI leading to septic shock.
    • pro Residents waited up to an hour for assistance to transfer to a commode or bed.
    • pro Ida didn't want to leave the previous place even though the care was horrible.
    • pro The first facility tried had no room when she needed to move her mother.
    • pro In other facilities, family and visitors were ignored.

    Review

    Mount Carmel Care Center in Lenox, Massachusetts is best suited for families seeking a small, homelike, faith-based nursing facility with hands-on staff and a proven rehabilitation track record. The setting supports long-term care and short-term rehabilitation within an intimate campus where residents can be known by name and staff can respond with steady familiarity. The atmosphere matters here: clean, well-maintained spaces, a welcoming exterior gathering area, and an emphasis on personal connections - engaged caregivers, a director who provides clear answers, and prayer meetings that reinforce a values-driven culture. Family involvement is central, with dog-visits for visiting pets and a rhythm of weekly updates that keep care decisions transparent.

    Alternatives may make sense for families prioritizing secular settings, larger campuses, or dementia-focused programs. A few reviewers flagged concerns about staffing strain and responsiveness, including delays in help with transfers; one account tied care gaps to a UTI-management issue with serious consequences. For families seeking rigorous clinical oversight without a faith-based backdrop, or for residents needing specialized memory-care protocols, other facilities may offer a more fitting environment. The sense of stability can hinge on ownership and leadership continuity, so the note about new ownership warrants concrete questions about current governance, staffing commitments, and long-range plans.

    Across the reviews, Mount Carmel shines on cleanliness, warmth, and personalized attention. The facility is repeatedly described as spotless, with safe, well-kept spaces that convey a homey feel. Families praise the staff for being attentive, consistent, and genuinely caring - caregivers who enter rooms with a personal touch rather than performing tasks in a vacuum. The rehab team earns frequent praise for thorough, goal-oriented therapy, sometimes noted as seven days a week of PT/OT and successful returns home. Family communication stands out as a strength: proactive care-plan meetings, timely updates on medical or prescription changes, and direct calls that reassure relatives. The faith-based routines - nuns, prayer, and chapel life - add a comforting dimension for residents and families who value spiritual support.

    Still, not every experience stacks up the same way. A handful of reviews describe insufficient staffing or slow help with routine transfers, raising concerns about day-to-day responsiveness during busy shifts. A high-stakes caution cites a case where delays around testing and escalation were linked to a serious outcome, underscoring the need for proactive clinical oversight and timely symptom assessment. The facility's religious identity may not suit everyone, and potential changes under new ownership could shift culture or staffing dynamics. Those evaluating Mount Carmel should investigate current staffing ratios, training standards, and the extent of clinical support available on weekends and holidays.

    Despite the mixed notes, the bulk of experiences point to a well-run operation where cleanliness, dignity, and compassionate care are consistent hallmarks. Residents with varied needs are described as engaged and not forgotten, with staff who actively include families in daily routines. The established rehab orientation translates to timely, goal-driven therapy and often meaningful progress toward returning home. The combination of intimate size, ongoing family communication, and a faith-informed mission creates a culture where residents feel valued and safe, which counterbalances the occasional staffing tension reported by a minority of families.

    When deciding, Mount Carmel Care Center should be weighed as a strong choice for families prioritizing an intimate, clean, and caring environment with robust rehab and reliable family updates. It is especially suitable for those who want a faith-centered culture and a facility where staff seem to know residents personally and treat them like family. Alternatives should be weighed for families seeking a secular setting, larger campus life, or enhanced staffing assurances with minimal risk of delays. Prospective families should schedule a thorough tour, meet the director and front-line staff, review current care plans, and confirm 24/7 rehab availability and staffing levels, along with a clear understanding of current ownership and any changes ahead. In short, Mount Carmel is a compelling candidate for the right senior with rehab needs and a preference for a warm, faith-based environment.

    Features

    Housing

    • 69 resident community capacity 69 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Mount Carmel Care Center in Lenox, MA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for easy access to nearby locations, and there is also a computer center for those who want to stay connected.

    The dining room provides restaurant-style dining with delicious meals prepared by the expert staff. Residents can also enjoy their meals in the outdoor space or kitchenette if they prefer. Housekeeping services are provided to keep the living spaces clean and tidy.

    For recreation and leisure, Mount Carmel Care Center offers various facilities including a fitness room, gaming room, small library, and garden. Residents can relax and engage in activities at their own pace. There is also Wi-Fi/high-speed internet available throughout the community.

    In terms of care services, the community provides 24-hour call system and supervision to ensure safety and assistance whenever needed. The highly trained staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper administration.

    The mental wellness program focuses on promoting emotional well-being among residents. Special dietary restrictions are catered through diabetes diet options and other accommodations. Transportation arrangements are available for both non-medical purposes and for doctor's appointments.

    Residents can enjoy an active lifestyle with concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities available within the community. Additionally, they have easy access to nearby cafes, parks, pharmacies, physicians, restaurants,and places of worship.

    At Mount Carmel Care Center in Lenox, MA residents can expect personalized care in a comfortable environment that fosters independence while providing support when needed.

    Nearby Places of Interest

    Restaurants

    • Trattoria II Vesuvio (0.3 miles)
    • Burger King (0.8 miles)
    • Jae’s Restaurant (1 miles)
    • Chocolate Springs Cafe (1.2 miles)
    • Mazzeo's Ristorante (1.4 miles)
    • Bagel & Brew (2.5 miles)
    • Firefly (2.5 miles)

    Places of Worship

    • United Methodist Church of Lenox (0.5 miles)
    • St Mark's Church (4 miles)

    Physicians

    • Lenox Internal Medicine (0.6 miles)
    • The UltraWellness Center (1.2 miles)
    • Mark Hyman, MD (1.2 miles)
    • Neurological Care in the Berkshires (1.2 miles)
    • Berkshire OB /GYN (1.2 miles)
    • Lenox Family Health Center of Bmc (1.2 miles)
    • Neurological Care (1.3 miles)

    Pharmacies

    • CVS Pharmacy (0.8 miles)
    • Colonial Canibus company (1.1 miles)
    • CVS Pharmacy (3.8 miles)
    • Big Y Pharmacy and Wellness Center (3.8 miles)
    • Flynn's Pharmacy (3.8 miles)
    • T&C Flynn's Pharmacy (3.9 miles)
    • Flynn's Home Medical Equipment (3.9 miles)

    Parks

    • Kennedy Park (1.1 miles)
    • Canoe Meadows Wildlife Sanctuary (3 miles)
    • The Common Park (4.1 miles)
    • Liston Park (4.2 miles)

    Cafes

    • Guido's Fresh Marketplace (1.1 miles)
    • On A Roll Cafe (1.2 miles)
    • Haven Cafe & Bakery (2.5 miles)
    • Lenox Coffee (2.5 miles)
    • Pattisserie (2.6 miles)
    • Tanglewood Cafe (3.8 miles)
    • Marketplace Cafe (3.9 miles)

    Hospitals

    • Berkshire Health Systems (2.2 miles)
    • Berkshire Health Systems (4.5 miles)
    • Hillcrest Hospital (4.5 miles)
    • BMC Hillcrest Campus (4.5 miles)
    • BMC - Radiology (4.7 miles)
    • Berkshire Physicians & Surgeons Pc (4.7 miles)

    Transportation

    • Pittsfield Municipal Airport (PSF) (2.4 miles)
    • U-Haul Moving & Storage (3.5 miles)
    • Enterprise Rent-A-Car (3.9 miles)
    • Amtrak PIT (4.1 miles)

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