The Pavilion - Hyannis
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876 Falmouth Road, Hyannis, MA 02601
For more information about senior living options: (844) 490-3973
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The Pavilion is described as a top choice for rehab and personal care, with dedicated staff that leaves patients confident they will walk normally after hip replacement. The staff are consistently attentive, professional, and compassionate, ensuring patients' needs are met. The meals are excellent and contribute to overall comfort and well-being. Specific team members are highlighted as superb - the nurse Myranda Maher, the PTs and OTs, and the CNAs - characterized as compassionate, caring, patient, and kind. The facility is noted for having some of the most caring nursing, CNA, and activity staff. The staff are courteous, welcoming, and ready to help visitors find information. The nurses and aides are consistently kind, caring, and compassionate toward residents.
The staff allegedly stole medications brought from home and treated the resident poorly, causing them to leave against medical advice. The facility is described as neglectful, with help bells unanswered, clothing lost, and overall disrepair. The administration is viewed as self-centered, paying little attention to patient care or seeing a doctor. The care is labeled grossly negligent and dishonest about the resident's progress and status. A loved one reportedly discharged weak, with significant weight loss, due to neglect and mismanagement. Wounds were left untreated, leading to infection and death. A doctor is accused of overmedicating an elderly patient with high doses of an antipsychotic. The building is old and in need of repair; the phone system and food require a major overhaul. One reviewer warned not to put anyone in there, describing it as a dangerous place.The Pavilion in Hyannis is best suited for families seeking short-term rehabilitation and personal care delivered by a clearly engaged, hands-on clinical team. When the immediate goal is to regain mobility and strength after a hip replacement or similar procedure, this community can deliver tangible progress through a dedicated cadre of therapists and bedside staff. The strongest cases come from residents who benefit from focused PT/OT and attentive nursing, with meals that support comfort and recovery. This is not a facility designed as a long-term, low-maintenance care home; it thrives when rehabilitation is the core objective and the patient can participate actively in therapy.
Those who should consider alternatives are families wary of inconsistent administration and safety gaps. Several reviews raise warning flags about communication lapses, unanswered call bells, and occasional neglect in daily oversight. Instances cited include delayed responses, lost clothing, and disjointed discharge planning, all of which can destabilize someone trying to recover or maintain health. Additional concerns center on administration's responsiveness and perceived prioritization, plus a spread of critique related to long-standing facility upkeep and overall safety posture. For residents with complex medical needs, risk of malnutrition or dehydration, or dementia with challenging behaviors, these operational inconsistencies can become significant hazards.
On the upside, the facility earns strong marks for the clinical floor. Families repeatedly praise the rehab team for competence, compassion, and a genuine investment in recovery. Therapists - named individually by grateful families - are described as patient, persistent, and highly skilled at advancing walking, balance, and independence. Nursing staff and aides frequently appear as the compassionate core of the operation, delivering consistent bedside care and a warm, personal touch that helps residents feel seen rather than simply attended to. The culinary side also stands out in many accounts, with meals contributing to overall comfort and morale during a challenging recovery period. When these pros align, they make a meaningful difference in near-term outcomes.
Yet the cons are not incidental; they reflect systemic patterns that can undermine confidence. Reports of overworked staff, sporadic follow-through by social workers, and a sense that administrative priorities eclipse frontline needs recur across reviews. Safety concerns - ranging from alarm response delays to questions about wound care management and hospital-level vigilance - appear in multiple accounts, including distressing narratives about falls or injuries that were not promptly escalated. The facility's physical plant is described as aged or imperfect in some critiques, with calls for more consistent maintenance and clearer, more transparent operations. Taken together, these factors can erode trust even when therapy teams and direct caregivers are exemplary.
The key to balancing these strengths and weaknesses lies in proactive, outcome-focused oversight. The rehabilitation and nursing strengths can offset many challenges if the plan includes clear, frequent progress updates, explicit discharge criteria, and vigilant wound and nutrition management. Families should press for transparent communication channels, guaranteed call-light responsiveness, and a structured schedule that aligns therapy with mobility goals. Before placement, request a tour focused on therapy spaces, nursing stations, and resident rooms; insist on talking with the therapy director and a floor supervisor to understand staffing patterns and real-time responsiveness. Verifying recent survey results and infection control measures can provide additional context for ongoing risk management.
In practical terms, this community is a solid option for recovery-focused care when expectations are anchored in realism. It offers proven rehabilitation value and a nurturing clinical environment, backed by staff who often go above and beyond for individual residents. For families prioritizing safety, consistency, and tightly managed long-term oversight, however, alternatives with demonstrated stability in administration and proactive problem resolution may be more appropriate. The Pavilion can be a strong match for those who commit to regular family involvement, rigorous monitoring of care quality, and a clear plan to address any gaps in safety and communication as recovery proceeds.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Barnstable Mun Boardman Polando (2 miles away) Marthas Vineyard (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pavilion - Hyannis in Hyannis, MA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. This community provides a luxurious and comfortable living environment with fully furnished apartments, private bathrooms, and outdoor spaces for residents to enjoy.
Residents can take advantage of numerous amenities such as a beauty salon, gaming room, small library, computer center, and a fitness room. They can also stay connected with Wi-Fi/high-speed internet access throughout the community. The Pavilion - Hyannis also offers transportation services to doctors' appointments and non-medical destinations.
Care services at this community are available 24/7 and include assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and special dietary restrictions are also taken into consideration to cater to individual needs. Residents can benefit from the mental wellness program offered by professionals who prioritize their emotional well-being.
The dining experience at The Pavilion - Hyannis is exceptional and caters to residents' special dietary restrictions. Delicious meals are served restaurant-style in the dining room where residents can enjoy socializing with their peers.
In terms of activities, residents have access to concierge services that can help them plan day trips or participate in resident-run activities. Planned daily activities and fitness programs are available for those looking to engage in physical exercise or socialize with other residents.
The location of The Pavilion - Hyannis is convenient with several amenities nearby including cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals.
At The Pavilion - Hyannis in Hyannis, MA seniors can truly experience a vibrant assisted living community where they receive excellent care while enjoying numerous amenities designed for their comfort and well-being.
The Pavilion - Hyannis is located at 876 Falmouth Road, Hyannis, MA 02601 in Barnstable County, Massachusetts
The Pavilion - Hyannis on seniors.fyi includes 13 photos including images showing interior, landscaping, decor, building, entrance, exterior, fireplace, wood paneling, and more.
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Interior
Decor
Building
Windows
Dining
Landscaping
Outdoor
Waiting Area
Wheelchair
