Charlene Manor Extended Care Facility in Greenfield, MA

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  • Interior

    A welcoming lobby area featuring comfortable seating and natural light.

  • Outdoors

    A serene garden featuring a water feature, surrounded by lush greenery and blooming flowers, set against a modern brick building.

  • Building

    A beautifully landscaped garden with a pond in front of a brick building.

  • Bedroom

    A cozy and well-lit bedroom featuring a comfortable bed, an armchair, and warm decor.

  • Landscaping

    A view of a building entrance with an American flag in the foreground under a cloudy sky.

  • Outdoor

    A sign for a healthcare facility with a backdrop of mountains and some lingering snow.

Charlene Manor Extended Care Facility in Greenfield, MA

Information last verified:

130 Colrain Road, Greenfield, MA 01301

For more information about senior living options: (844) 490-3973

3.7 from 27 reviews
5 stars
14
4 stars
5
3 stars
0
2 stars
1
1 stars
7

Overall Review of Charlene Manor Extended Care Facility

Pros

  • pro Charlene Manor Extended Care Facility is praised for outstanding care and staff.
  • pro The staff are friendly and kind, the rooms are clean, and meals are accommodating with substitutions.
  • pro It is a wonderful skilled nursing facility with dedicated staff who give 1000% to the residents.
  • pro Many reviewers consider Charlene Manor the best place for care.
  • pro Charlene Manor took care of loved ones from the Covid lockdown onward, providing years of compassionate care.
  • pro The facility is clean and attractive, with excellent, helpful, and attentive staff.
  • pro Melissa Bacigalupo went above and beyond, making the family and resident comfortable.

Cons

  • pro One reviewer called Charlene Manor a horrible place and advised not to bring residents there.
  • pro The facilities were described as dumpy, with dust on window sills, debris on the floor, and stained wallpaper.
  • pro It was noted that a loved one’s last days were spent in a depressing, outdated setting.
  • pro Some interactions were described as cold, with a lack of dialogue and inconsistent care.
  • pro There were reports of long delays in responding to call lights and severe understaffing (three CNAs for 41 beds).
  • pro The facility was said to smell of urine and feces and to have incompetent nursing staff.
  • pro Necessary equipment was lacking for bariatric patients.

Review

Charlene Manor Extended Care Facility in Greenfield, Massachusetts is best suited for families that prize hands-on, compassionate nursing care and an actively engaged staff in a non-profit, community-minded setting. It works well for residents needing rehabilitation or ongoing skilled nursing where daily attention and advocacy from family members can shape outcomes. Those who value a warm, personalized approach from caregivers and don’t demand a flawless, showroom-like environment will find this community a compelling option. However, families seeking a facility with uniformly pristine conditions, flawless housekeeping, and uniformly rapid response at all hours may want to consider alternatives.

The strongest upside here is the care team’s evident commitment. Reviews repeatedly highlight staff kindness, dedication, and a sense that caregivers genuinely prioritize residents. Several accounts describe the facility as among the best in the region for nursing and rehabilitation, with nurses and aides praised for going the extra mile and for a kitchen that delivers solid meals with substitutions. The facility’s non-profit character and long-standing emphasis on resident-centered care surface as meaningful factors, as do reports of clean rooms in renovated areas and opportunities for social activities and regular get-togethers.

Yet, significant caveats accompany those positives. Understaffing and variability in staffing consistency appear across multiple testimonials, with caregivers sometimes described as stretched thin and responses to call lights taking longer than desired. Specific concerns include missed shower times, uneven communication about resident movement and permissions, and in at least one case a notable delay in attention during a fall risk incident. Building conditions are described by some families as worn or dated, with dust, debris, stained wallpaper, and occasional odors mentioned. There are also pointed critiques about equipment gaps for certain medical needs and about caregivers who fail to maintain daily standards of cleanliness and safety to everyone’s satisfaction.

These strengths and weaknesses are not independent: they offset each other when operated well. The loyal, highly engaged staff can deliver outstanding daily care and meaningful rehab progress, particularly for residents who respond well to close supervision and consistent encouragement. The non-profit framework can translate into a culture that prioritizes patient welfare over profit, encouraging families to partner actively in care planning. When staff communication is effective and advocacy is timely, the positives become tangible, with reliable medical oversight, good meals, and robust activity programs contributing to quality of life.

The decision hinges on expectations and risk tolerance. Charlene Manor tends to suit families seeking a community-oriented environment where compassionate care can flourish with active family involvement, especially for rehab and longer-term stays. For those who require near-flawless facility conditions, minimal odor, uniformly rapid response times, and comprehensive equipment for higher-acuity needs, alternatives may be more reassuring. Prospective residents should plan to observe multiple shifts, meet frontline staff, and query whether current staffing levels align with resident census, as well as assess maintenance responsiveness and room cleanliness in the specific area where the loved one would reside.

Practical next steps are clear. Schedule in-person tours at different times to gauge staffing patterns and resident engagement, and request candid conversations with the director of nursing and care coordinators about response times and individualized care planning. Verify the availability of rehabilitative services and equipment for anticipated needs, especially for mobility and safety equipment. Inspect living spaces for cleanliness and upkeep, and ask about maintenance processes for bed rails and room safety checks. Finally, compare with nearby facilities on key metrics like staffing ratios, activity offerings, and family satisfaction, ensuring the chosen path aligns with both the desired level of care and the family’s capacity to advocate effectively.

Features

Housing

  • 123 resident community capacity 123 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Charlene Manor Extended Care Facility in Greenfield, MA is a well-appointed assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility provides a luxurious and homely environment with fully furnished accommodations, private bathrooms, and housekeeping services.

Residents can enjoy various amenities such as a beauty salon to maintain their personal grooming, cable or satellite TV for entertainment, and a computer center to stay connected with loved ones. The community also offers community-operated transportation for ease of commuting and transportation arrangements for non-medical needs.

For dining, residents can savor delicious meals in the restaurant-style dining room with special dietary restrictions taken into account. The small library provides an opportunity for intellectual stimulation, while the gaming room offers recreational activities. The fitness room and wellness center cater to residents' physical well-being.

Charlene Manor Extended Care Facility ensures round-the-clock care services with a 24-hour call system and supervision. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available alongside meal preparation according to diabetes diet plans.

Residents can engage in various activities organized by the facility like fitness programs, planned day trips, resident-run activities, and scheduled daily activities that promote social interaction. Additionally, there are cafes, parks, pharmacies, physicians' offices, restaurants,and places of worship conveniently located nearby to cater to residents' recreational needs.

Overall, Charlene Manor Extended Care Facility offers a comfortable and supportive environment where residents can enjoy personalized care services while enjoying numerous amenities and nearby conveniences.

Nearby Places of Interest

Restaurants

  • Ninety Nine Restaurant (0.4 miles)
  • Friendly's (0.4 miles)
  • McDonald's (0.4 miles)
  • China Gourmet (0.7 miles)
  • D'Angelo Grilled Sandwiches (0.7 miles)
  • Main Street Bar & Grille (0.9 miles)
  • Mesa Verde (1.1 miles)

Pharmacies

  • Rite Aid (1 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Williamsburg Pharmacy (14.8 miles)
  • CVS Pharmacy (15.7 miles)

Transportation

  • About Town Taxi (1 miles)
  • East Deerfield Trainyard (2.4 miles)
  • U-Haul Neighborhood Dealer (15 miles)

Places of Worship

  • Church Of Christ (1.1 miles)
  • Vipassana Meditation Center (3.8 miles)
  • Rev Phyllis R Evelyn Reverend (5.8 miles)
  • Vernon Union Church (13.1 miles)

Cafes

  • Shelburne Falls Coffee Roasters (1.2 miles)
  • Shelburne Falls Coffee Roasters (2.7 miles)
  • Well's Provisions Cafe & Market (12.8 miles)
  • Cushman Market & Cafe (13.7 miles)
  • People's Market (14.7 miles)
  • Procrastination Station (14.7 miles)

Physicians

  • Pioneer Spine & Sports (1.2 miles)
  • Hampden & Franklin County Cardiovascular Associates (1.3 miles)
  • Peter B. Koppenheffer, MD (1.5 miles)
  • Baystate Medical Practices - Pioneer Women's Health (1.5 miles)
  • Pioneer Women's Health (1.5 miles)
  • Baystate Gastroenterology - Greenfield (1.5 miles)
  • Baystate Wound Care and Hyperbaric Medicine - Greenfield (1.5 miles)

Hospitals

  • Clinical & Support Options (1.6 miles)
  • Baystate Radiology & Imaging (1.6 miles)
  • Farren Care Center (2.4 miles)

Parks

  • Paws Park of Greenfield (1.7 miles)
  • Beacon Field (1.8 miles)
  • Polish Picnic Grounds (2 miles)
  • Lake Wyola State Park (11.3 miles)
  • DAR - Fire Tower (12 miles)
  • Puffer's Pond (13.2 miles)
  • Mill River Recreation Area (13.3 miles)

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