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4.1 from 21 reviews
5 stars
13
4 stars
3
3 stars
1
2 stars
2
1 stars
2
Overall Review of Buckley-Greenfield Healthcare Center
caveat7 reviews mention this
Cleanliness is a mixed picture
Cleanliness reviews range from very clean to concerns about hygiene.
Several residents and family members describe the facility as very clean and the sanitation as very good. Others report problems, including a filthy room, patient hygiene being lacking, and broader safety concerns tied to cleanliness. A negative review also says the facility needed deep cleaning, which suggests inconsistent day-to-day standards. Overall, cleanliness comes through as a theme with both reassurance and clear concerns.
common16 reviews mention this
Staff attentiveness stands out
Staff kindness and responsiveness are frequently praised in reviews.
Many reviews emphasize staff as professional, kind, and caring, with families describing support that helped them feel comfortable leaving a loved one there. Several also mention nurses and aides being attentive to needs, including timely handling of concerns. Even among the critical reviews, families sometimes still describe parts of staff performance positively while expressing broader problems with staffing levels and response times. Taken together, the staff attitude shows up repeatedly as a key strength.
caveat7 reviews mention this
Dining quality is uneven
Dining reviews include both âreally goodâ meals and complaints about food.
Some residents and visitors describe restaurant-style dining and say meals were really good or enjoyable. A few reviews also mention food being âokayâ or good, suggesting generally acceptable meals for some people. However, multiple negative comments focus on poor or incorrect foodâespecially around strict dietsâand describe meals that were hard to eat or not matching what was ordered. With both praise and serious complaints, dining is a clear theme to consider.
common3 reviews mention this
Activities provide meaningful engagement
Residents are described as having engaging activities both in and near the community.
Reviews describe meaningful activities that can include programs inside the facility and activities into the community. One long review also highlights attention to residentsâ emotional and spiritual needs through the activities approach. Another mentions being able to hear live music while spending time in the outdoor or veranda area, adding to the day-to-day atmosphere. While not every reviewer focused on activities, the ones who did found value in them.
caveat6 reviews mention this
Care response and staffing concerns
Multiple reviews raise concerns about staffing and timely assistance.
Several critical reviews describe delayed help and difficulty getting timely medication, bathing, or bathroom assistance. Some families also mention call buttons not being reached quickly, including situations where help was slow to arrive. One reviewer explicitly says more help is needed due to too few nurses, and another reports supervision and accountability issues related to patient care and hygiene. These concerns appear alongside generally positive staff comments, indicating that availability and follow-through may vary.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Restaurants
China Gourmet (0.3 miles)
D'Angelo Grilled Sandwiches (0.3 miles)
Friendly's (0.4 miles)
Ninety Nine Restaurant (0.4 miles)
McDonald's (0.4 miles)
Main Street Bar & Grille (0.7 miles)
Mesa Verde (0.9 miles)
Pharmacies
Rite Aid (0.8 miles)
CVS Pharmacy (1.3 miles)
Walgreens (1.6 miles)
Williamsburg Pharmacy (14.2 miles)
CVS Pharmacy (15 miles)
Parks
Paws Park of Greenfield (1.1 miles)
Beacon Field (1.7 miles)
Polish Picnic Grounds (2.7 miles)
Lake Wyola State Park (10.7 miles)
DAR - Fire Tower (11.7 miles)
Puffer's Pond (12.5 miles)
Mill River Recreation Area (12.6 miles)
Physicians
Pioneer Spine & Sports (1.1 miles)
Hampden & Franklin County Cardiovascular Associates (1.3 miles)
Pioneer Women's Health (1.5 miles)
Peter B. Koppenheffer, MD (1.5 miles)
Baystate Medical Practices - Pioneer Women's Health (1.5 miles)
Baystate Surgical Oncology & Breast Specialists - Greenfield (1.5 miles)
Buckley-Greenfield Healthcare Center on seniors.fyi includes 4 photos including images showing building, architecture, entrance, brick, windows, landscaping, exterior, outdoors, and more.
Nearby Communities
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Greenfield, MA
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Dedicated staff delivering prompt medications and attentive care in a clean, well-maintained setting.
Arbors at Greenfield
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4.2 from 34 reviews
$3,400 to $7,000 / month
Friendly staff, clean facilities, and engaging activities.
Overlook VNA
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Peaceful assisted living with easy access to healthcare and nearby amenities.
The Elizabeth Home
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4.3 from 3 reviews
$1,600 / month
Affordable semi-private rooms ($1,600/mo) with extensive nearby amenities.
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