Overall Review of Highlands Nursing Home
common
25 reviews mention this
Caring, responsive staff stand out
Residents describe attentive, friendly staff who are quick to respond.
Across reviews, families and visitors repeatedly mention that staff members are kind, professional, and responsive to day-to-day needs. Several comments describe staff helping with comfort, answering questions, and coordinating care without leaving families to struggle alone. People also describe specific availability during admissions and therapy-related transitions, including nurses and therapists making themselves reachable.
common
14 reviews mention this
Clean facility and rooms
Many reviews highlight a clean environment and tidy rooms.
Multiple residents, family members, and visitors say the building looks and smells clean, and that rooms are kept neat. Cleanliness is also linked to how comfortable people felt during visits and stays. A smaller set of comments notes occasional areas that could use more attention, including some communal spaces.
common
4 reviews mention this
Hospice, rehab, and end-of-life help
Residents describe strong support for hospice and end-of-life moments.
Reviews describe compassionate care during hospice and terminal situations, with staff framed as attentive to both patients and families. Other comments also describe rehab transitions, including physical therapy support and nurses being available to answer questions. One review emphasizes end-of-life comfort and understanding for the family, while another describes nursing and nursing assistants as attentive to specialized needs.
caveat
4 reviews mention this
Meal accuracy and seasoning issues
Some reviews report problems with meals and seasoning consistency.
A negative review says meals are not prepared as requested and notes that many items are extremely salty, especially gravy. Other reviews are more mixed, with some mentioning food quality improving over time or being nutritious and varied, even if not restaurant-quality. At least one visitor also comments that food quality was satisfactory and flexible around visitation and family needs.
caveat
2 reviews mention this
Elevator reliability affects access
A couple of reviews mention elevator access problems.
One visitor reports the elevator did not work and they had to climb several flights of stairs to reach a destination. Another review mentions the elevator was out of date on inspection even though it was operating, suggesting room for improvement in how equipment is maintained and checked.
common
Healthcare nearby for quick access
Nearby medical options include hospitals and physician offices.
The location places major healthcare resources within a short drive, including a hospital and multiple physician offices nearby. This can be helpful for families planning visits and coordinating care outside the facility.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.