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Highlands in Fitchburg, MA

Highlands is a nursing home community in Fitchburg, MA.

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Highlands in Fitchburg, MA

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  • Interior

    A cozy dining area featuring round tables set for meals, adorned with fresh flowers and framed artwork.

  • Outdoors

    A winter scene showing a snowy landscape with a tree and a building in the background.

  • Building

    A welcoming view of a hotel featuring modern architecture and well-maintained landscaping, accompanied by the American flag.

  • Trees

    A scenic view of a landscaped area featuring brick structures and lush greenery under a blue sky.

  • Landscaping

    A serene garden setting featuring vibrant red flowers, lush greenery, and shaded seating under stylish umbrellas.

  • Lighting

    A well-lit hallway with carpeted flooring and doors along the sides.

  • Artwork

    A cozy waiting room featuring warm colors, comfortable seating, and decorative elements.

  • Bookshelves

    An elderly woman enjoying a book in a cozy library setting.

  • Healthcare

    A healthcare worker organizes medication and paperwork in a hospital setting.

335 Nichols Road, Fitchburg, MA 01420

For more information about senior living options: (866) 208-4318

4.7 from 125 reviews
5 stars
101
4 stars
15
3 stars
4
2 stars
0
1 stars
5

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2026

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Overall Review of Highlands

differentiator 4 reviews mention this

Rehab and clinical support stand out

Residents and families describe strong rehab follow-through and attentive clinical support.

Multiple reviewers describe better mobility or recovery progress tied to the rehab team, including physical therapy after hospital stays. Families also mention nurses and nursing staff being available and responding to day-to-day needs during rehab and post-surgery recovery. One reviewer specifically points to the rehab department and discharge planning as a strength, while another highlights long-term care and medication support. Overall, the reviews tie the day-to-day experience to hands-on nursing and therapy coordination.

caveat 4 reviews mention this

Communication can fall short

Some families report gaps in communication and delayed responses.

Several negative reviews mention poor communication between departments and limited updates to family members, especially for care transitions. A few reviewers also describe concerns about whether nurses and staff were checking in promptly and responding when help was needed. One family said they received little guidance on discharge planning and aftercare resources, while another described confusion about care goals being carried out as intended. These comments suggest that expectations around information flow may not always match what families need during stressful periods.

common 3 reviews mention this

Activities are a regular feature

Residents are described as having frequent opportunities to stay engaged.

Reviewers repeatedly mention that the community keeps residents involved, including regular activities and games. Families also describe an active atmosphere when they visit, with staff engaging residents rather than leaving people idle. One reviewer specifically mentions hot meals and games led by the activity team. This aligns with the community offering scheduled daily activities and resident-run options, as well as concierge and planned outings.

caveat 3 reviews mention this

Meals get mixed feedback

Food quality is not consistently described, with some concerns about meal accuracy.

Some reviews are positive about dining, describing food improving over time and meals that are nutritious, varied, and plentiful. Others raise concerns that meals are not being prepared as requested, including issues with saltiness and getting meals correct. Taken together, the feedback suggests dining can vary by what’s ordered and how it’s followed through. The community does offer restaurant-style dining and special dietary restrictions, including diabetes diet support, which may be relevant for why preferences matter to families.

  • A cozy dining area featuring round tables set for meals, adorned with fresh flowers and framed artwork.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 168 resident community capacity 168 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Worcester Regional (23 miles away) Worcester Regional (23 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • Health Alliance Hospital (0.1 miles)
  • Burbank Hospital (0.2 miles)
  • Neurology Of Central Massachusetts (4.6 miles)
  • Leominster Hospital Emergency (4.6 miles)

Physicians

  • Fitchburg Family Practice Umass (0.1 miles)
  • All Family Care (0.5 miles)
  • Fallon Clinic (2 miles)
  • Fallon Health Clinic (2 miles)
  • Zanghi, Matthew Umass Memorial Medical Group Fitchburg Primary Care (2 miles)
  • Physicians Dialysis of Michigan (2.1 miles)
  • Parkhill Family Practice (2.1 miles)

Places of Worship

  • St Bernard's Parish (0.4 miles)
  • St Joseph Church (1.5 miles)
  • Our Lady Of The Lake (3.7 miles)
  • Congregation Agudat Achim (4.8 miles)
  • Pilgrim Congregational Church (5.5 miles)
  • Bread of Life Church (5.7 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (3.4 miles)
  • CVS Pharmacy (4.5 miles)
  • CVS Pharmacy (5.5 miles)
  • Walgreens (5.7 miles)

Parks

  • Coolidge Park (1.4 miles)
  • Parkhill Park (1.8 miles)
  • Westminster Hill Playground (2.3 miles)
  • Coggshall Park (2.5 miles)
  • Marshall Park (4 miles)
  • BB Kidz Klub (4.8 miles)
  • Barrett Park (5.7 miles)

Restaurants

  • Zapata Mexican Cocina (1.5 miles)
  • S S Lobster (1.8 miles)
  • Burger King (2 miles)
  • Taco Bell (2.1 miles)
  • Mill No 3 (2.1 miles)
  • McDonald's (2.2 miles)
  • Ixtapa Cantina Mexican Restaurant (2.6 miles)

Cafes

  • Smokestack Roasters (2.1 miles)
  • Gourmet Donuts (2.7 miles)
  • Gourmet Donuts (3.6 miles)
  • Gourmet Donuts (5.2 miles)
  • Starbucks (5.5 miles)
  • Panera Bread (5.8 miles)
  • Central Cup (7.6 miles)

Theaters

  • Entertainment Cinemas (5.6 miles)

Frequently Asked Questions

Where is Highlands?
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