Highlands in Fitchburg, MA
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Information last verified:
335 Nichols Road, Fitchburg, MA 01420
For more information about senior living options: (844) 490-3973
The Highlands is a perfect place to be around others. The Highlands staff are always pleasant to deal with. The doctors and staff listen to the individual and the family and implement that into the care plan. The staff are clean, professional, and courteous. The Highlands is a very safe and pleasant facility with engaging staff and many activities. The Highlands’ staff are caring, compassionate, and attentive, providing excellent end-of-life and daily care. The facility is well-run, organized, and welcoming, with a friendly front desk. The fifth-floor nurses, CNAs, and therapists are outstanding. The staff on the second floor are awesome; Lisa is professional and kind. Families consistently report high satisfaction with care, communication, and the overall experience at The Highlands.
The staff should be more respectful and responsible about people’s belongings. The facility lacks communication between departments and with families. The elevator did not work, forcing five flights of stairs. Meals were not always prepared correctly and were very salty, not following the menu. There were times when a patient might not have been fed without family intervention. The patient rooms were too dark. The facility lacked privacy and the intimacy necessary for end-of-life care.Highlands in Fitchburg is best suited for seniors who want a socially engaged environment supported by steady clinical attention, strong rehab services, and a culture of warmth from staff. The community stands out for its active atmosphere, clean and welcoming spaces, and a care team that can coordinate medical needs with family input. Residents who thrive on daily interaction, regular programming, and visible compassion from nurses, aides, and therapists will feel supported here. The 5th-floor end-of-life and palliation-oriented care is repeatedly praised, along with rehab talks and discharge planning that aim to keep loved ones informed. In short, Highlands serves as a practical home for those who prioritize a lively resident community paired with hands-on, personable care.
When considering alternatives, this facility may raise concerns for families that prize flawless, seamless communication and ironclad operational precision. A pattern of feedback notes that some staff behavior can be uneven, and a few experiences point to gaps in respect for residents’ belongings and in timely family updates. Meal quality and adherence to dietary requests occasionally fall short, with reports of overly salty dishes and menu deviations. Operational hiccups, such as an elevator out of service and occasional coordination challenges between departments, can complicate transitions, especially during rehab discharges or hospice handoffs. For families who demand consistently flawless communication and frictionless logistics, exploring other options may be prudent or at least pairing Highlands with an assertive, documented communication plan.
On the upside, Highlands earns its keep through remarkably caring staff and a well-organized patient experience. Across floors, caregivers are described as friendly, attentive, and genuinely invested in resident well-being. Families repeatedly credit doctors, nurses, CNAs, and therapists for listening and tailoring care plans to individual needs, with particular praise for end-of-life care that treats both patient and family with compassion. The facility’s cleanliness and the hustle of activity staff translate into a sense of safety and purpose for residents. The rehab team, PT, OT, and speech, receives consistent kudos for responsiveness and effectiveness, and discharge planning is often cited as better coordinated than before. The overall feeling is that Highlands cultivates not just medical care, but a supportive, hopeful daily rhythm.
Yet, the cons are not negligible and deserve upfront attention. A few reviews surface concerns about professional boundaries and respect for personal belongings, underscoring the need for stronger bedside professionalism in some encounters. Diet and dining are recurring touchpoints, with remarks about salt levels and adherence to stated menus, which matters for residents with specific nutritional needs. Privacy and dignity can be compromised in sensitive moments, particularly around hospice transitions or end-of-life logistics, where family members have felt insufficiently informed or marginally involved. The elevator issue and other maintenance milestones remind families that even well-regarded facilities face tangible, day-to-day operational pressures. Taken together, these gaps can color otherwise excellent care with moments of frustration unless addressed with proactive communication and accountability.
Balancing the strong care culture with the noted bumps, Highlands still represents a compelling choice for families who value a compassionate staff and a robust rehabilitation pathway. The pros, genuine staff warmth, accessible clinicians, meaningful activities, and above-average cleanliness, often translate into better recovery trajectories and steadier morale for residents. The main offset lies in how reliably the care team keeps families in the loop and how consistently operational glitches are resolved. For families prepared to demand regular updates, request a stable primary caregiver, and verify meal customization options up front, Highlands’ strengths can far outweigh its weaknesses. The facility’s reputation for thoughtful end-of-life attention and well-coordinated rehab remains a decisive advantage when these teams are fully engaged.
Bottom-line guidance: Highlands is a strong fit for seniors who want an active, socially vibrant setting anchored by attentive clinical care and proven rehabilitation outcomes. It is less ideal for those who cannot tolerate occasional communication friction, inconsistent meal executions, or the risk of maintenance hiccups affecting daily routines. Prospective residents should enter with clear expectations: confirm a consistent point of contact for care planning, insist on timely family updates, and verify accessibility features and room placement before move-in. Request a detailed dietary plan aligned with preferences, and probe how discharge and hospice conversations are structured to ensure prompt, respectful transitions. If these needs align with Highlands’ core strengths, warm, capable staff; strong rehab and medical coordination; and a genuinely caring culture, this community offers a reliable, practical option where residents can feel seen, supported, and engaged.
168 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands in Fitchburg, MA is a vibrant assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a variety of amenities designed to enhance the quality of life, including a beauty salon for pampering, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones.
Residents can enjoy delicious meals prepared by professional chefs in the elegant dining room, which offers restaurant-style dining. Special dietary restrictions are accommodated to ensure everyone's needs are met. Additionally, the community provides move-in coordination services to make the transition as seamless as possible.
For those who enjoy staying active, there is a fitness room available as well as resident-run activities and fitness programs. Planned day trips offer opportunities for exploration and adventure, while scheduled daily activities cater to various interests.
The Highlands also prioritizes healthcare and safety with 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their necessary prescriptions on time. A mental wellness program is offered to support emotional well-being.
The community is conveniently located near numerous amenities in the surrounding area. There are three cafes nearby for socializing or grabbing a quick bite, six parks for outdoor enjoyment, five pharmacies for easy access to medications, and an array of restaurants to satisfy different culinary preferences. For spiritual nourishment, there are four places of worship nearby.
Overall, The Highlands in Fitchburg offers a comprehensive package of amenities and care services within a warm and inviting environment where residents can thrive physically, mentally, and socially.
Highlands is located at 335 Nichols Road, Fitchburg, MA 01420 in Worcester County, Massachusetts
Highlands on seniors.fyi includes 10 photos including images showing landscaping, interior, dining, healthcare, outdoor, building, exterior, library, and more.
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Interior
Outdoors
Building
Trees
Landscaping
Lighting
Artwork
Bookshelves
Healthcare
