Highlands

Pros

• The rehab personnel at the Highlands are excellent and have helped improve the condition of the patients.
• The staff at the Highlands were wonderful and provided exceptional care during a knee replacement rehab.
• The staff at the Highlands were very nice and caring, always checking in on the patients and making them laugh.
• The food at the Highlands was good and plentiful, and the facility was clean with helpful and smiling staff members.
• The amenities at the Highlands were nice, the nurses seemed knowledgeable, and visitors had positive experiences while visiting.
• The private room provided at the Highlands was appreciated, with amenities like a TV, phone, chairs for visitors, and a bed.
• The condition of the building at the Highlands was good and clean, and the administration was friendly.

Cons

• The family member felt that communication within the staff was lacking and that doctor's orders were ignored.
• The reviewer experienced a lack of communication between departments and with the family, resulting in a disappointing experience during their grandmother's end-of-life care.
• The family member expressed disappointment in the social worker's negligence in providing pertinent information about discharge plans and aftercare resources.
• The reviewer noticed that the nurses and assistants rarely checked on their mother, leading to delayed responses when help was needed.
• There were constant beeping alarms outside the room, which created a disruptive and non-peaceful environment for both the family and their loved one.

Review

The Highlands facility has received mixed reviews from different individuals who have had experiences with their services. Some have expressed satisfaction and appreciation for the care provided, particularly in terms of rehab and physical therapy. These reviewers commend the excellent rehab personnel who have helped their loved ones recover after falls or surgeries. They also highlight the hard work of the aides, who try to meet the needs of all residents.

In addition to quality care, communication between the facility and families has been considered a positive aspect by some reviewers. They mention that they were kept well-informed about their loved one's progress and treatment plans. These reviewers appreciate the steps taken by The Highlands to improve patient care and communication over time, making it their preferred choice for future rehab needs.

However, not all experiences at The Highlands have been positive. One reviewer expresses disappointment with the lack of communication within the staff. They describe instances where doctors' orders were ignored, resulting in inadequate care for their mother. This reviewer also shares a distressing incident where their mother was left in pain and crying while waiting for medical attention due to miscommunication among staff members.

Another negative review highlights issues with communication between departments and with families. The reviewer mentions how their grandmother was transferred to The Highlands as a hospice patient but was treated as a new resident instead. This lack of understanding regarding her situation led to discomfort and a lack of privacy for both the patient and family members during her final days.

Furthermore, there are criticisms regarding the social worker's negligence in conveying pertinent information about discharge plans and Medicare coverage for aftercare services. This lack of information made it difficult for out-of-town family members to make informed decisions about ongoing care.

However, some reviewers do mention positive aspects such as friendly staff, clean amenities, and good-sized rooms that prioritize privacy. There are also mentions of enjoyable activities provided by the activity staff and hot meals that were enjoyed by residents.

Overall, it seems that while The Highlands has some areas that need improvement, there are aspects of their care and services that have been appreciated by certain individuals. The facility's commitment to rehab, efforts in improving patient care and communication, as well as the provision of comfortable amenities, appear to be positive factors for those who have had satisfactory experiences at The Highlands.

Hospitals

• Health Alliance Hospital (0.1 miles)
• Burbank Hospital (0.2 miles)
• Neurology Of Central Massachusetts (4.6 miles)
• Leominster Hospital Emergency (4.6 miles)

Physicians

• Fitchburg Family Practice Umass (0.1 miles)
• All Family Care (0.5 miles)
• Fallon Clinic (2 miles)
• Fallon Health Clinic (2 miles)
• Zanghi, Matthew Umass Memorial Medical Group Fitchburg Primary Care (2 miles)
• Physicians Dialysis of Michigan (2.1 miles)
• Parkhill Family Practice (2.1 miles)

Places of Worship

• St Bernard's Parish (0.4 miles)
• St Joseph Church (1.5 miles)
• Our Lady Of The Lake (3.7 miles)
• Congregation Agudat Achim (4.8 miles)
• Pilgrim Congregational Church (5.5 miles)
• Bread of Life Church (5.7 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.7 miles)

Parks

• Coolidge Park (1.4 miles)
• Parkhill Park (1.8 miles)
• Westminster Hill Playground (2.3 miles)
• Coggshall Park (2.5 miles)
• Marshall Park (4 miles)
• BB Kidz Klub (4.8 miles)
• Barrett Park (5.7 miles)

Restaurants

• Zapata Mexican Cocina (1.5 miles)
• S S Lobster (1.8 miles)
• Burger King (2 miles)
• Taco Bell (2.1 miles)
• Mill No 3 (2.1 miles)
• McDonald's (2.2 miles)
• Ixtapa Cantina Mexican Restaurant (2.6 miles)

Cafes

• Smokestack Roasters (2.1 miles)
• Gourmet Donuts (2.7 miles)
• Gourmet Donuts (3.6 miles)
• Gourmet Donuts (5.2 miles)
• Starbucks (5.5 miles)
• Panera Bread (5.8 miles)
• Central Cup (7.6 miles)

Theaters

• Entertainment Cinemas (5.6 miles)