Highlands in Fitchburg, MA
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335 Nichols Road, Fitchburg, MA 01420
For more information about senior living options: (844) 490-3973
The Highlands has a lovely setting and a group of equally lovely and active staff. The Highlands is a well-run facility with a great staff that greets visitors on arrival. The nurses and staff are wonderful and show love and affection in the care they provide. The staff promptly address residents' comfort and needs, including pain management and mobility assistance. The facility is clean, well maintained, and provides a warm, welcoming environment. The fifth-floor team delivers compassionate, top-quality end-of-life care. The rehabilitation team - including nurses and physical therapists - is attentive, professional, and available. The Highlands offers plenty of activities and maintains a bright, upbeat, and friendly atmosphere.
The Highlands' meals do not always follow the menu and many dishes are extremely salty. The staff are sometimes not respectful of residents' belongings. Communication between departments and with families is horrendously poor. The social worker was rarely available, and crucial discharge information was not conveyed. Doctors' orders are sometimes ignored, delaying care. The elevator was malfunctioning or out of date, forcing residents to climb stairs.The Highlands in Fitchburg is best suited for families seeking a warm, staff-driven environment where compassionate care, strong short-term rehab, and supportive end-of-life experiences are the core strengths. This community excels for seniors who value visible, engaged caregivers, clean and welcoming spaces, and an active social setting that keeps residents connected. It works well for both rehab stays and ongoing care, with a reputation for bedside manners that extend to families as well as patients. When a physically and emotionally supportive culture matters as much as clinical routines, Highlands often proves to be the right match.
Those who may want to consider alternatives include families prioritizing flawless, cross-department communication and absolutely consistent adherence to physicians' orders. Several reviews flag communication gaps between departments or with families, especially around discharge planning and hospice transitions. If timely updates to family members, transparent medical oversight, and highly predictable dining experiences are nonnegotiable, it's prudent to compare options. Similarly, if a quieter, less busy setting with fewer reported operational hiccups is essential, some families may prefer facilities with more rigid process controls and stronger privacy protocols.
The strongest pros center on human connection and reliable care. Across many visits, the staff's warmth, attentiveness, and genuine compassion stand out - Nurses, CNAs, and activity staff consistently come across as caring, patient, and easy to approach. Cleanliness and a positive atmosphere frequently recur in reviews, reinforcing a perception of a well-run environment. In the rehab arena, therapists and nursing teams are described as available and effective, with discharge planning noted as well-communicated in several cases. The fifth-floor team's end-of-life care consistently earns heartfelt commendations, with families expressing gratitude for compassionate, considerate support during difficult moments. Add to that the practical strengths: accessible admission and intake processes, welcoming front-desk staff, reliable housekeeping, and a broad array of resident activities that keep people engaged.
Nevertheless, several noteworthy drawbacks temper the overall experience. Menu adherence and taste can be inconsistent, with some meals described as salty or not aligning with dietary expectations. Maintenance and basic safety issues surface in a few reviews - an elevator problem, occasional alarms, and complaints about privacy or comfort in certain rooms. A recurring theme is the sense that staff, while caring, can feel stretched thin at times, which can affect timely responses or seamless coordination across teams. On hospice and post-acute transitions, some families report feeling out of the loop or dealing with delays or miscommunications that complicate planning and emotional peace of mind.
Those pros offset many of the cons by delivering a fundamentally strong, person-centered care experience. The Highlands succeeds where it matters most: when residents need skilled rehab, steady nursing support, and a nurturing daily rhythm, the care teams rise to the occasion with warmth and competence. The clean, welcoming setting amplifies the perception of quality, while the staff's dedication to residents and families creates measurable peace of mind during challenging health journeys. For families prioritizing compassionate caregivers and a vibrant social environment, the positives substantially outweigh the operational hiccups and occasional dietary or logistical glitches.
For decision-makers weighing Highlands, the practical path is clear. Visit with an eye toward care continuity: meet the rehab team, tour the fifth floor during a routine shift, and ask for a consistent point person to navigate discharge planning and family updates. Confirm dietary preferences and request a review of the current menu approach to minimize salt and ensure alignment with medical orders. Inquire about elevator maintenance, room lighting, and privacy measures to address lingering concerns. If a setting where staff-made connections and a hopeful, encouraging daily pace define the choice, Highlands delivers. If, instead, uninterrupted cross-department communication, flawless documentation, and perfectly predictable operations are non-negotiable, then exploring alternatives now will save time and future disappointment.
168 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands in Fitchburg, MA is a vibrant assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a variety of amenities designed to enhance the quality of life, including a beauty salon for pampering, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones.
Residents can enjoy delicious meals prepared by professional chefs in the elegant dining room, which offers restaurant-style dining. Special dietary restrictions are accommodated to ensure everyone's needs are met. Additionally, the community provides move-in coordination services to make the transition as seamless as possible.
For those who enjoy staying active, there is a fitness room available as well as resident-run activities and fitness programs. Planned day trips offer opportunities for exploration and adventure, while scheduled daily activities cater to various interests.
The Highlands also prioritizes healthcare and safety with 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their necessary prescriptions on time. A mental wellness program is offered to support emotional well-being.
The community is conveniently located near numerous amenities in the surrounding area. There are three cafes nearby for socializing or grabbing a quick bite, six parks for outdoor enjoyment, five pharmacies for easy access to medications, and an array of restaurants to satisfy different culinary preferences. For spiritual nourishment, there are four places of worship nearby.
Overall, The Highlands in Fitchburg offers a comprehensive package of amenities and care services within a warm and inviting environment where residents can thrive physically, mentally, and socially.
Highlands is located at 335 Nichols Road, Fitchburg, MA 01420 in Worcester County, Massachusetts
Highlands on seniors.fyi includes 10 photos including images showing landscaping, interior, outdoor, building, dining, healthcare, decorative plants, park, and more.
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Interior
Outdoors
Building
Trees
Landscaping
Lighting
Artwork
Bookshelves
Healthcare
