Fall River Healthcare

Pros

• The activity coordinators and a front desk staff member provided respectful and compassionate care to the mother and daughter during their difficult time.
• The Highlander staff, particularly Dr. Lorenzano, were praised for their superb care in pulmonary rehab, significantly improving the patient's health and well-being.
• Unit 4 received commendations for its caring and compassionate nurses and aides who treated both the sister and mother with kindness.
• The hospice teams associated with Unit 4 were described as wonderful, providing excellent support to both patients and their families during a challenging time.

Cons

• The staff at the facility was rude and uncompassionate, failing to provide proper care for residents.
• The facility was filthy, with instances of residents being soiled and left uncleaned for extended periods.
• Residents were often uncovered and exposed, leading to sores from neglect.
• Medication was left unattended in rooms, creating safety concerns.
• The lack of staff resulted in significant issues with cleanliness and timely care.
• Complaints about understaffing were met with apologies but no real solutions, leaving residents vulnerable.
• Processed food served to residents indicated a lack of attention to dietary needs and nutrition.
• Multiple negative experiences ultimately led to a resident passing away before being able to relocate them from the facility.

Review

The experiences shared by families regarding their loved ones’ care at Kindred Highlander highlight a stark contrast in the quality of treatment and compassion that patients received. These testimonials reflect significant concerns about the facility’s overall management, cleanliness, staffing levels, and patient care. While some individuals experienced heartwarming and effective support, others encountered disturbing instances of neglect, which raises critical questions about standards in caregiving practices within this organization.

One reviewer expressed a profound disappointment in the care their mother received, describing a distressing environment characterized by rudeness from staff members and inadequate attention to essential needs. The review paints an unsettling picture of neglect where patients were often found soiled due to lack of timely assistance and basic hygiene protocols not being followed. The emotional toll this took on both the patient and family was palpable; frustration mounted as they fought for appropriate care only to ultimately lose their mother shortly after arranging for her transfer to another facility. This reviewer’s passionate call for accountability reflects a deep sense of betrayal perceiving that such conditions could exist within a healthcare setting entrusted with vulnerable individuals.

Conversely, another review offered a more positive perspective on Kindred Highlander during pulmonary rehabilitation. This testimony celebrated the outstanding support provided by medical professionals during what could have been a life-threatening situation for the reviewer. Describing dramatic improvements in condition — including reduced oxygen dependency — this individual emphasized the superb quality of care demonstrated by staff members who genuinely showed concern for their well-being. Such contrasting realities suggest that while there may be pockets of excellence within the institution, they are overshadowed by systemic issues impacting overall patient experience.

A different reviewer echoed the sentiment regarding understaffing leading to dire situations wherein personal hygiene was grossly neglected. They recounted how they had discovered their mother in distress due to fecal contamination because cleaning efforts had been interrupted or delayed due to overwhelming workloads placed upon already stretched-thin staff members. The frustrations culminated with ongoing infections resulting from poor sanitation practices, which hindered recovery efforts significantly. Despite acknowledging that some caregivers were trying their best under strenuous circumstances, it remains unacceptable that basic human dignity was compromised repeatedly due to insufficient personnel available to meet patients' needs.

In contrast with these negative experiences, another account highlighted Unit 4 as an area where compassionate care thrived amidst adversity. This review reflected gratitude towards nurses and aides who provided loving support during challenging times for both the sister and mother of this reviewer. Their testimony praised not just individual caregivers but also acknowledged two different hospice teams who displayed extraordinary dedication toward both patients and family members alike when navigating end-of-life circumstances.

The juxtaposition between these accounts invites broader reflection on how consistency in caregiving can greatly impact patient outcomes in facilities like Kindred Highlander — revealing an urgent need for increased staffing levels and enhanced training centered on compassion alongside operational efficiency. Families depend heavily on nursing homes not just for medical care but also for respect, dignity, and assurance that their loved ones will be treated with kindness during vulnerable stages in life. Unfortunately, it appears there's considerable room for improvement concerning oversight at Kindred Highlander based upon these reviews so far as aligning practices toward making sure every resident receives high-quality care consistently throughout their stay is crucial for restoring trust among communities relying on such institutions.

Physicians

• Center For Eye Health (1 miles)
• Highland Obstetrics & Gynecology (1.2 miles)
• Somerset-Swansea Medical Center (1.2 miles)
• Plastic Surgery of Southern New England (1.4 miles)
• Prima Care (2.1 miles)
• Psychiatric Care Counseling (2.1 miles)
• Aspire Dermatology (4.5 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.3 miles)
• Rite Aid (3 miles)
• Natures Medicines (3.3 miles)

Hospitals

• Charlton Memorial Hospital (1.3 miles)
• Andrew Sucov, MD - St Anne's Hospital (2.8 miles)
• Norton & Associates (9.9 miles)

Restaurants

• Sonic Drive-In (1.6 miles)
• Railway Cafe (2.5 miles)
• Tipsy Seagull (2.5 miles)
• McDonald's (4 miles)
• Macray's Seafood II (4.8 miles)
• Family Ties Restaurant (4.9 miles)
• Del's Lemonade & Refreshments (7.4 miles)

Parks

• Freetown State Forrest (6 miles)
• Colt State Park (7.9 miles)

Cafes

• Coastal Roasters (8 miles)
• Mirasol's Cafe (9.3 miles)
• Starbucks (9.3 miles)
• Starbucks (10.8 miles)
• Groundswell Cafe and Bakery (11.1 miles)
• Panera Bread (11.3 miles)

Theaters

• AMC Dartmouth Mall 11 (9.5 miles)