Alliance Health At West Acres

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  • Interior

    A cozy living room with traditional armchairs and a fireplace.

  • Living Room

    A cozy living room with two pink armchairs, a fireplace, and wall art.

  • Building

    The entrance of a healthcare facility with a red awning and white picket fence.

  • Bedroom

    A simple hospital room with a single bed, window, and basic furnishings.

  • Trees

    A building entrance with a green canopy, surrounded by well-maintained landscaping and a brick pathway.

  • Landscaping

    A scenic outdoor terrace with tables, chairs, and a vase of flowers under a canopy overlooking green fields.

  • Salon

    Interior of a modern beauty and hair salon with equipment and chairs.

Alliance Health At West Acres

804 Pleasant Street, Brockton, MA 02301

For more information about senior living options: (844) 490-3973

3.9 from 42 reviews
5 stars
28
4 stars
3
3 stars
0
2 stars
0
1 stars
11

Skilled Nursing Facility

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    Overall Review of Alliance Health At West Acres

    Pros

    • pro The staff are caring and attentive to patients' needs.
    • pro The PT and OT staff are focused and friendly, helping patients get stronger.
    • pro The facility is clean and updated, and the care from the staff is excellent.
    • pro The CNA's, nurses, managers, and other staff make residents feel at home.
    • pro Families appreciate clear communication and involvement in care.
    • pro The food is reported to be good.
    • pro Mikayla, the social worker, is amazing and genuinely cares about her clients' well-being.
    • pro Admissions, insurance navigation, and discharge planning are handled smoothly.
    • pro Reviewers consistently say they would recommend West Acres to others.

    Cons

    • pro West Acres allegedly over-prescribed morphine to an elderly patient without consulting the family, leaving him bedridden and eventually dying.
    • pro The reviews warn that elderly patients are at high risk of adverse reactions to pain meds and psychiatric meds.
    • pro One reviewer would give zero stars and urged others not to trust the facility.
    • pro The facility allegedly administered a medication that was on the patient's allergy list.
    • pro A niece was not treated with dignity or autonomy and was given medications to keep her quiet, leading to death.
    • pro The patient died after receiving the wrong medications and too much of them.
    • pro A reviewer urged people not to send loved ones to this nursing home.
    • pro The reviewer noted that doctors, nurse practitioners, and nurses are not always right.
    • pro The admission did not involve family consultation before prescribing morphine.

    Review

    Alliance Health at West Acres in Brockton draws a wide spectrum of experiences from visitors and family members, ranging from glowing praise to serious warnings. Across the collected reviews, many people describe a facility that can feel like a welcoming, well-managed rehab and recovery community, with clean surroundings, good food, and a compassionate staff. Yet embedded within those positive notes are urgent cautions about how medications are managed, how end-of-life decisions are handled, and how much families should be involved in daily care planning.

    Several reviews center on the importance of attentive, multidisciplinary care. Visitors repeatedly commend the physical therapy and occupational therapy teams for their focus and professionalism, noting that therapists are "focused and friendly" and that residents can make meaningful progress. The facility is often described as clean and well-maintained, with updated spaces that help residents feel comfortable. A recurring thread highlights strong communication: social workers, case managers, and nurses are praised when they keep families in the loop and coordinate discharge plans, post-acute appointments, and ongoing care with a sense of continuity. In some accounts, family members describe having a clear, supportive point person who can be trusted to explain treatment plans and answer questions over the phone for extended discussions.

    Amid the praise for rehabilitation and daily care, several reviews present grave concerns about medications, especially for elderly residents. One testimonial alleges over-prescribing morphine to an older patient, with harm described as the patient becoming bedridden and unable to eat or drink, culminating in death after hospital transfer. The reviewer emphasizes the need for caution with pain medications and psychotropic drugs in frail, malnourished seniors and urges families to insist on involving loved ones in treatment decisions. Another reviewer notes an issue with a medication listed on an allergy list being administered, underscoring the risk of adverse reactions and the need for vigilance when coordinating medications for vulnerable patients. A particularly poignant account recounts a family member who felt the patient was being medicated to "keep quiet" or to ease behavior, rather than to address real medical needs, and describes a sense of arrival at a facility where the wrong medications and excessive dosing contributed to a decline in well-being. In this vein, some reviewers advocate for mental health facility referrals when appropriate, arguing that the care setting should align with the patient's goals and state of mind, rather than forcing a course that may not be in the patient's best interest.

    Despite these serious cautions, other voices celebrate West Acres as a place where staff go above and beyond in small, meaningful ways. A number of reviews highlight kind, compassionate interactions: staff who make residents feel seen, respected, and valued, even during difficult times. The activities team is singled out for praise, with residents and families noting entertainment and engagement that lift spirits, from holiday performances to lighthearted events. One review even describes a resident volunteer contributing to a playful performance, illustrating how programs and volunteers contribute to a sense of community. In these accounts, residents appreciate personal touches and a sense of normalcy - elevated by activities staff, nurses, and aides who treat residents with patience and warmth.

    The human side of care is repeatedly foregrounded through stories of family involvement and gratitude. Several accounts recount how family members felt included in treatment decisions and how staff listened to concerns raised by loved ones. Names appear throughout these narratives as markers of appreciation: social workers and nurses who communicated clearly, front desk personnel who offered friendly assistance, and particular team members cited for outstanding care. In some cases, relatives describe West Acres as a place where their family felt supported during a difficult transition, including end-of-life discussions that were described as compassionate and honest, with staff taking time to explain options and comfort families with what to expect.

    Across the spectrum of experiences, the overarching impression is that West Acres can be a strong, capable rehab and care community when medications are carefully managed, families are engaged, and staff maintain open, ongoing communication. The most critical message that emerges from the collection is the need for vigilant oversight in medication decisions, especially for frail, elderly residents, and for proactive collaboration with families to ensure care aligns with patient wishes and medical best practices. For some, the facility has delivered remarkable progress, supportive care, and genuine kindness; for others, it has been a place where painful missteps - whether clinical or communicative - have left lasting worry. In all, the reviews insist on careful advocacy, thorough review of treatment plans, and a thoughtful balance between comfort, safety, and the patient's right to live with dignity.

    Features

    Housing

    • 138 resident community capacity 138 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (19 miles away) Gen Edw L Logan International (19 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Alliance Health At West Acres in Brockton, MA is an assisted living community designed to provide a comfortable and convenient lifestyle for seniors. With a wide range of amenities and care services, residents can enjoy the support they need while maintaining their independence.

    The community offers a variety of amenities to enhance the quality of life for its residents. A beauty salon is available for those who want to pamper themselves, while the cable or satellite TV ensures entertainment options are always available. Community-operated transportation makes it easy for seniors to get around town, and a computer center allows them to stay connected with loved ones.

    A dining room offers restaurant-style dining, where delicious meals are served daily. For those who prefer cooking their own meals, kitchenettes are provided in each apartment. Housekeeping services ensure that residents can enjoy a clean and tidy living environment without the hassle.

    To promote wellness and socialization, Alliance Health At West Acres offers various recreational facilities. A fitness room allows residents to stay active and maintain their physical health. A gaming room and small library provide opportunities for leisure activities and intellectual stimulation. Outdoor spaces and gardens offer a tranquil setting for relaxation or social gatherings.

    Care services at Alliance Health At West Acres address the unique needs of each resident. Assistance with activities of daily living, such as bathing, dressing, and transfers, is available around the clock through the 24-hour call system and supervision provided by trained staff members. Medication management ensures that medications are taken correctly, while meal preparation and service accommodate special dietary restrictions like diabetes diets.

    The community prioritizes mental wellness with its dedicated program to support emotional well-being. Transportation arrangements are made not only for non-medical needs but also specifically for doctor's appointments.

    Residents can engage in various activities organized by the community including fitness programs, planned day trips, resident-run activities, as well as scheduled daily activities. Concierge services further enhance their experience by providing personalized assistance.

    Conveniently located with several pharmacies, physicians, restaurants, places of worship, and hospitals nearby, Alliance Health At West Acres ensures that residents have easy access to essential services and amenities. Overall, this assisted living community offers a supportive and engaging environment where seniors can thrive.

    Nearby Places of Interest

    Restaurants

    • Chick-Fil-A (0.3 miles)
    • Taco Bell (1.2 miles)
    • McDonald's (1.2 miles)
    • McDonald's (2 miles)
    • Back Bay Bagel Co. (2.1 miles)
    • Corfinio (2.3 miles)
    • Cape Cod Cafe (2.4 miles)

    Pharmacies

    • Walgreens (0.4 miles)
    • CVS Pharmacy (1.1 miles)
    • CVS Pharmacy (1.1 miles)
    • CVS Pharmacy (1.3 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (3.1 miles)
    • Apothecare (3.3 miles)

    Places of Worship

    • Annunciation Greek Orthodox Church (1.1 miles)
    • First Baptist Church (6 miles)
    • St Mary's Church Mansfield (8.5 miles)

    Hospitals

    • Va Medical Center-Brockton (1.7 miles)
    • Signature Health Care (3.2 miles)
    • South Shore Hospital (7.9 miles)
    • South Shore Hospital (9 miles)

    Physicians

    • Signature Medical Eye Services (2.1 miles)
    • Signature Healthcare Pediatrics (2.2 miles)
    • Rheumatology Consultants (2.8 miles)
    • Brockton Oral & Maxillofacial Surgery (2.8 miles)
    • Outpatient Department Signature Healthcare - Brockton Hospital (3.1 miles)
    • Kool Smiles (3.3 miles)
    • Pleasant Hill Pediatrics (5.2 miles)

    Theaters

    • Showcase Cinema de Lux Randolph (5.3 miles)
    • AMC Braintree 10 (9.1 miles)

    Cafes

    • Marylou's News (5.7 miles)
    • Honey Dew Donuts (8.4 miles)
    • Panera Bread (9 miles)
    • Dunkin' Brands (9.2 miles)
    • Starbucks (9.3 miles)
    • Target T2693 Braintree (9.4 miles)

    Parks

    • Borderland State Park (6 miles)
    • Whitman Town Park (6.1 miles)
    • East Bridgewater Common (6.2 miles)
    • Braintree Highlands Community Playground (6.2 miles)
    • Houghton's Pond (8.6 miles)

    Transportation

    • Canton Junction Station (7.4 miles)
    • MBTA Braintree Station (8.7 miles)

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