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Alliance Health At West Acres in Brockton, MA

Alliance Health At West Acres is a nursing home community in Brockton, MA.

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Alliance Health At West Acres in Brockton, MA

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  • Interior

    A cozy living room with traditional armchairs and a fireplace.

  • Living Room

    A cozy living room with two pink armchairs, a fireplace, and wall art.

  • Building

    The entrance of a healthcare facility with a red awning and white picket fence.

  • Bedroom

    A simple hospital room with a single bed, window, and basic furnishings.

  • Trees

    A building entrance with a green canopy, surrounded by well-maintained landscaping and a brick pathway.

  • Landscaping

    A scenic outdoor terrace with tables, chairs, and a vase of flowers under a canopy overlooking green fields.

  • Salon

    Interior of a modern beauty and hair salon with equipment and chairs.

804 Pleasant Street, Brockton, MA 02301

For more information about senior living options: (866) 208-4318

3.8 from 49 reviews
5 stars
32
4 stars
3
3 stars
0
2 stars
0
1 stars
14

Overall Review of Alliance Health At West Acres

common 9 reviews mention this

Clean rooms and fresh environment

Residents and families frequently describe the facility as clean and well kept.

Several reviewers mention cleanliness as a standout, including clean rooms, clean bedding, and a facility without foul odors. Families also describe residents arriving in need and being cared for with clean clothing and room upkeep. A few negative reviews contrast this with neglect concerns like not getting showers and worsening skin issues. Overall, the cleanliness theme comes through as an area many people notice quickly, both for the positive and negative experiences.

common 10 reviews mention this

Staff communication supports families

Families often say the team communicates clearly and stays engaged during care.

Reviewers repeatedly describe the staff as communicative—sharing updates, involving family members, and checking in with decisions and care plans. Several point to social work and case management support, including guidance around next steps and coordination after discharge. Some reviews also mention proactive outreach, like calls from different departments to learn preferences or concerns. At the same time, a few residents’ families describe communication and planning failures, including discharge planning and support not being what they expected.

common 7 reviews mention this

PT and OT help progress

Therapists and rehabilitation staff are a frequent reason families feel hopeful about progress.

Many reviewers describe physical and occupational therapy as focused and helpful, including regaining strength and improving mobility. Several mention that PT/OT showed up consistently during their stay and supported a smoother transition plan. A few negative reviews raise concerns about therapy timing and rehabilitation services not starting as expected, plus concerns after discharge. Taken together, therapy is a central part of the experience for both positive outcomes and reported frustrations.

caveat 6 reviews mention this

Dining is sometimes hit-or-miss

Food quality and meal experience vary, with complaints as well as praise.

Some residents and families describe the food as good or even great, and a few compare meal service to something more comfortable than typical institutional dining. Others report problems like unseasoned or inedible food. A reviewer also highlights room-level preferences and alternatives, suggesting meal planning flexibility for at least some stays. Because both praise and dissatisfaction appear in the reviews, dining comes across as inconsistent.

common 3 reviews mention this

Activities and entertainment matter

Residents and families mention activities and performances during the stay.

Several reviews include a day-to-day emphasis on activities, from scheduled events to performances and resident-focused programming. Families also describe conversations with staff about likes and dislikes to help match residents with what they may enjoy. One reviewer connects the community’s activities with easing the monotony of rehab. Not every review discusses activities, but the ones that do often tie them to comfort and engagement.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 138 resident community capacity 138 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Gen Edw L Logan International (19 miles away) Gen Edw L Logan International (19 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Chick-Fil-A (0.3 miles)
  • Taco Bell (1.2 miles)
  • McDonald's (1.2 miles)
  • McDonald's (2 miles)
  • Back Bay Bagel Co. (2.1 miles)
  • Corfinio (2.3 miles)
  • Cape Cod Cafe (2.4 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (1.3 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (3.1 miles)
  • Apothecare (3.3 miles)

Places of Worship

  • Annunciation Greek Orthodox Church (1.1 miles)
  • First Baptist Church (6 miles)
  • St Mary's Church Mansfield (8.5 miles)

Hospitals

  • Va Medical Center-Brockton (1.7 miles)
  • Signature Health Care (3.2 miles)
  • South Shore Hospital (7.9 miles)
  • South Shore Hospital (9 miles)

Physicians

  • Signature Medical Eye Services (2.1 miles)
  • Signature Healthcare Pediatrics (2.2 miles)
  • Rheumatology Consultants (2.8 miles)
  • Brockton Oral & Maxillofacial Surgery (2.8 miles)
  • Outpatient Department Signature Healthcare - Brockton Hospital (3.1 miles)
  • Kool Smiles (3.3 miles)
  • Pleasant Hill Pediatrics (5.2 miles)

Theaters

  • Showcase Cinema de Lux Randolph (5.3 miles)
  • AMC Braintree 10 (9.1 miles)

Cafes

  • Marylou's News (5.7 miles)
  • Honey Dew Donuts (8.4 miles)
  • Panera Bread (9 miles)
  • Dunkin' Brands (9.2 miles)
  • Starbucks (9.3 miles)
  • Target T2693 Braintree (9.4 miles)

Parks

  • Borderland State Park (6 miles)
  • Whitman Town Park (6.1 miles)
  • East Bridgewater Common (6.2 miles)
  • Braintree Highlands Community Playground (6.2 miles)
  • Houghton's Pond (8.6 miles)

Transportation

  • Canton Junction Station (7.4 miles)
  • MBTA Braintree Station (8.7 miles)

Frequently Asked Questions

Where is Alliance Health At West Acres?
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