Hearthstone Alzheimer's Care - Brockton

Pros

• Heights Crossing is described as a wonderful facility with long-time, caring staff, lovely apartments, healthy Mediterranean-inspired meals, and a family-like approach to resident care.
• Katie at Heights Crossing is commended for exceptional support during a challenging time, demonstrating professionalism, patience, and compassion.
• The community is noted for its nice building, vibrant environment, and regular activities and concerts that enhance resident life.
• Heights Crossing Brockton's catering is praised for delicious food, excellent service, and leaving a positive impression on event participants.
• Families express gratitude that their parents are safe and happy at Heights Crossing, highlighting the staff's dedication to meeting residents' needs.
• The memory care team at Heights Crossing is described as loving, kind, and caring, with administration, nurses, aides, receptionists, and other staff providing high-quality care.
• Debbie in Activities, along with resident volunteers, is thanked for creating engaging events and memorable experiences for residents.

Cons

• They describe Heights Crossing Memory Care as unsafe and negligent, leading to their mother's decline.
• They allege a staff member slammed the door into their mother and that the door was left unlocked, causing a serious injury.
• They accuse the staff of incompetence, carelessness, and poor supervision.
• They report residents were left unsupervised and allowed to wander, resulting in additional injuries.
• They state their mother's room was dirty, laundry unwashed, and clothing/bed condition sloppy.
• They claim management repeatedly promised improvement but conditions returned to the same neglect.
• They warn others to avoid placing loved ones there due to harm and substandard care.

Review

Heights Crossing comes across in these voices as a lively, attentive community that many families have grown to trust during times of caregiving stress and transition. Across several independent notes, the facility is described as beautiful, clean, and full of a vibrant energy that makes residents feel safe and engaged. For many families, the environment itself - well-kept grounds, a courtyard, and a schedule of activities - forms a reassuring backdrop to the care they receive. One reviewer, a nurse practitioner, emphasizes the caliber of care as "excellent," underscoring the professional authority behind the praise and noting that the staff and administration were especially supportive during the challenging period when both parents were hospitalized and needed a smooth transition. In short, Heights Crossing is repeatedly portrayed as a place where thorough, compassionate care helps ease a difficult life moment for families.

A standout element across several testimonials is the extraordinary role of Katie, whose guidance during the transition to assisted living is singled out as exemplary. The writer expresses sincere gratitude for Katie's professionalism, patience, and compassion, describing how she helped ensure that the mother's needs were met and that the family felt confident and reassured throughout the process. The sentiment is that Katie's commitment to excellence sets a high standard for the Heights Crossing team, and the facility itself is portrayed as fortunate to have her as part of the staff.

The community is also depicted as a place where activities and social engagement are genuinely valued. One reviewer highlights a recent musical ventriloquist comedy performance that featured the Activities team led by Debbie, along with two residents, Robert and Polly, who volunteered to wear masks as "human dummies" to participate in a song about a no-bully zone. The anecdote conveys a sense of humor, collaboration, and resident involvement that goes beyond routine care, suggesting that Heights Crossing cultivates opportunities for expression and participation. The note also clarifies that the performance wasn't just about entertainment; it was a shared moment that emphasized community spirit and resident smiles.

In a lighter vein, another short personal aside reads, "I am 100% blonde in my left eye / My right eye Working to be the same way / I'm looking forward to the future," a lyric-like reflection that hints at the warmth and lighthearted moments residents and guests enjoy within the community. Paired with longer descriptions of healthy dining and social life, this small verse contributes to a broader portrait of Heights Crossing as a place where everyday life feels balanced - where residents can savor a varied diet and participate in concerts and daily activities, all within a supportive, family-like atmosphere.

Several reviews specifically celebrate the memory-care and broader care culture at Heights Crossing. A narrator describes the facility as wonderful, with long-standing, caring staff who are able to maintain consistency in a challenging industry. The apartments are praised for their appeal, and the food is highlighted as healthy and well-prepared, reflecting a Mediterranean-style approach. The staff are repeatedly said to treat residents like family, and the property's features, including a beautiful courtyard and weekly summer concerts, are cited as additional reasons to feel confident in the environment. The overall message from these comments is that Heights Crossing is a place where dignity, nutrition, activity, and attentive care come together to create a home-like setting that families can trust.

Another glowing testament comes from a family connected to a memory-community resident. They describe their mother as being cared for in the best possible ways, with a 10-star level of appreciation for the administration, nurses, aides, receptionists, support staff, maintenance crew, kitchen, and laundry teams. The gratitude expressed is unequivocal and unabashed: their mother's well-being is at the center of the care, and the family feels blessed by the care she receives. This perspective underscores the depth of dedication the Heights Crossing team aims to deliver, with a strong emphasis on kindness, consistency, and a nurturing environment that feels like family.

The breadth of positive experiences continues with a letter of thanks for Heights Crossing Brockton's catering service at a recent event. The writer commends the culinary team for exceptional food quality - flavorful, well-presented, and fresh - along with attentive service. The menu's success delighted attendees and earned enthusiastic feedback from the event's participants, affectionately referred to as the "Tigers." The letter emphasizes that the team's dedication to excellence has set a high standard for future events and offers to provide references if needed. This testimonial broadens the sense of Heights Crossing beyond in-house resident care to include dependable, high-caliber catering for external events, embodying the same standards of quality and service praised in daily operations.

Amid all the praise, one family offers a stark counterpoint rooted in a different experience. They describe a difficult, highly negative episode from July 2021 in which their mother, a resident in the Memory Care Community, experienced a severe decline after a fall and hip surgery. The family alleges that the fall occurred because a staff member was attending to their mother indoors while a door to her room was left unlocked, allowing the door to be slammed into her. They contend that this led to cognitive decline and a need for a Hoyer lift for transfers, leaving their mother largely unable to walk or communicate. They also report other serious concerns: additional incidents of falls involving other residents, insufficient supervision of cognitively impaired and physically frail individuals, and a pattern of neglect evidenced by dirty rooms, insufficiently washed laundry, and beds and clothes left in sloppy condition. The family states they repeatedly voiced complaints and saw promises to improve that did not stick, and they describe ultimately removing their mother from Heights Crossing to seek care elsewhere. The conclusion they offer is a stark warning to others considering placing a loved one in the memory-care community, emphasizing the potential consequences of perceived neglect and substandard care.

Taken together, these testimonies present a nuanced portrait. The Heights Crossing community is portrayed by many families and professionals as a place of genuine care, culinary excellence, engaging activities, and a welcoming environment where staff members like Katie and Debbie play pivotal roles in supporting residents and their families. The facility is celebrated for its attention to nutrition, meaningful programs, and the interpersonal warmth that family members feel when they visit and participate in events. Yet the cautionary narrative from the memory-care experience offers a sobering reminder that concerns about safety, supervision, and incident response can have lasting consequences for residents and families. The collection of stories underscores the importance of ongoing oversight, transparent communication, and continuous improvement in one's choice of senior living community, inviting prospective residents and their loved ones to weigh the abundant praise against the serious concerns raised by those who felt let down.

Located in the outskirts of Brockton, Massachusetts, this area offers a variety of amenities and services that cater to senior living needs. With several pharmacies and hospitals within close proximity, residents have easy access to medical care. The selection of restaurants, cafes, and theaters provide opportunities for entertainment and socializing. Additionally, the nearby parks offer peaceful outdoor spaces for relaxation and recreation. Public transportation options such as Canton Junction Station and MBTA Braintree Station make it convenient for seniors to travel around the area. Overall, this part of Brockton provides a well-rounded environment for seniors looking for a comfortable and convenient place to call home.

Restaurants

• Chick-Fil-A (0.1 miles)
• Taco Bell (1.4 miles)
• McDonald's (1.5 miles)
• McDonald's (1.9 miles)
• Back Bay Bagel Co. (2.3 miles)
• Corfinio (2.4 miles)
• Cape Cod Cafe (2.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.3 miles)
• Apothecare (3.3 miles)

Places of Worship

• Annunciation Greek Orthodox Church (0.9 miles)
• First Baptist Church (5.8 miles)
• St Mary's Church Mansfield (8.5 miles)

Hospitals

• Va Medical Center-Brockton (1.9 miles)
• Signature Health Care (3.2 miles)
• South Shore Hospital (7.8 miles)
• South Shore Hospital (8.9 miles)

Physicians

• Signature Healthcare Pediatrics (2.2 miles)
• Signature Medical Eye Services (2.4 miles)
• Rheumatology Consultants (3 miles)
• Brockton Oral & Maxillofacial Surgery (3 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (3.1 miles)
• Kool Smiles (3.4 miles)
• Pleasant Hill Pediatrics (5.5 miles)

Theaters

• Showcase Cinema de Lux Randolph (5 miles)
• AMC Braintree 10 (8.9 miles)

Cafes

• Marylou's News (5.7 miles)
• Honey Dew Donuts (8.6 miles)
• Panera Bread (8.8 miles)
• Dunkin' Brands (8.9 miles)
• Target T2693 Braintree (9.1 miles)
• Starbucks (9.1 miles)
• Starbucks (9.2 miles)

Parks

• Borderland State Park (6 miles)
• Braintree Highlands Community Playground (6 miles)
• Whitman Town Park (6.2 miles)
• East Bridgewater Common (6.4 miles)
• Houghton's Pond (8.4 miles)

Transportation

• Canton Junction Station (7.2 miles)
• MBTA Braintree Station (8.5 miles)