Heights Crossing

Pros

• The transition to Heights Crossing Memory Care Unit has been described as wonderful, with staff demonstrating compassion and care for residents and their families.
• The facility offers a variety of services that have significantly helped residents adjust, fostering new friendships among them.
• Residents enjoy engaging in activities, such as assisting staff with setting tables and folding napkins, contributing to their sense of purpose.
• The community is praised for being clean, welcoming, and friendly, with an attentive and kind staff dedicated to resident well-being.
• Heights Crossing is noted for its excellent food quality and accommodating staff who are willing to prepare meals based on residents' requests.
• Families appreciate the strong communication from staff who promptly address any concerns regarding their loved ones.
• Visitors feel that the facility provides a family-like atmosphere where the environment does not feel institutionalized.
• Many families highly recommend Heights Crossing due to its spacious rooms, ample activities, and the overall positive experience for residents.

Cons

• The memory care section was not a good experience for the reviewer or their parents, leading to a rating of only 3 out of 5.
• The memory care unit felt crowded and the residents' rooms always had to be locked.
• Some loved ones do not participate in the plentiful activities offered.
• A significant financial issue occurred when the reviewer did not receive a refund for last month's rent after their loved one passed away.
• There were initial concerns about whether a busy community with many activities would suit the comfort level of their loved one.

Review

Heights Crossing: A Mixed Yet Mostly Positive Experience in Memory Care

The journey of transitioning loved ones into memory care facilities can be challenging, and Heights Crossing appears to exemplify some of the complexities involved. One family shared their experience transitioning their mother from her home to the Heights Crossing Memory Care Unit, describing a mostly positive experience characterized by compassionate staff and supportive services. Family members emphasized how caring and empathetic the staff were during what they termed as a “difficult time.” The resident's adjustment was reportedly aided by an array of activities, new friendships among fellow residents, and essential on-site services ranging from hairdressing to podiatry—a convenient feature that many families find crucial when seeking such facilities.

However, not all experiences at Heights Crossing are uniformly positive. Some parents who spent time in the memory care unit from September to December 2022 found their stay less than satisfactory. After a brief period in regular Assisted Living—an area noted for its beauty and quality activities—the transition to memory care came with its challenges. They described a crowded atmosphere where residents' rooms had to be locked regularly, resulting in feelings of confinement that tarnished their overall impression. On a scale rating the memory care section separately, they awarded it a three out of five stars, suggesting that while it wasn't horrible, improvements are necessary for future residents.

For many others, however, the overall environment at Heights Crossing is welcoming and well-managed. Reports reflect a clean community bustling with activities designed to engage residents; yet not all residents take full advantage of these offerings. Despite this variation in participation, observers have noted that staff members are attentive and foster a family-like atmosphere among both employees and residents alike. Longevity among staff has certainly contributed positively to relationships within this community as those working there have built strong ties with long-term residents.

A number of reviews highlight the quality of food served at Heights Crossing which varied from simply good to excellent experiences regarding dining services. Many families expressed satisfaction with meals being not only nutritious but also customizable according to resident preferences—something cherished by those living there as it adds an element of choice that can significantly enhance day-to-day life. Residents look forward to mealtimes and enjoy interacting with the kind waitstaff who accommodate special requests whenever possible.

Moreover, families appreciate clear communication channels between them and facility staff which allows for immediate attention to any emerging concerns regarding their loved ones’ well-being. Multiple reviewers praised the exceptional attentiveness provided by staff members; one family noted how valued communication felt throughout their experience at Heights Crossing—a feature they deemed vital when entrusting loved ones into someone else’s care.

In terms of infrastructure, several reviews commend the spaciousness of individual rooms which provide privacy amidst communal living settings. Renovated interiors coupled with modern amenities give off an inviting vibe that surpasses typical institutional aesthetics often associated with senior living spaces. Families looking closely at location considerations were also pleased since Heights Crossing is conveniently located near workplaces allowing for frequent visits—a critical factor for involvement in their loved ones' lives.

Despite some concerns over financial matters—including issues related to last month’s rent upon passing—families still recommend Heights Crossing based on their overwhelmingly positive observations concerning friendly staff interactions, diverse recreational opportunities available daily, strong focus on dietary needs, and maintained cleanliness throughout common areas and private spaces alike. Overall impressions suggest that while individual experiences may vary within specific areas like memory care units or assisted living segments, many families find value in being part of this vibrant community tailored for their loved one's comfort and enjoyment.

Located in Brockton, Massachusetts, this neighborhood offers a variety of amenities within close proximity. With several fast-food options such as Chick-Fil-A, Taco Bell, and McDonald's nearby, residents can enjoy convenient dining choices. The area also features multiple pharmacies like Walgreens and CVS for easy access to healthcare needs. For spiritual fulfillment, there are churches like Annunciation Greek Orthodox Church and First Baptist Church within a short distance. In terms of medical care, hospitals like VA Medical Center-Brockton and Signature Health Care are conveniently located nearby. Additionally, there are several physicians' offices in the area providing specialized healthcare services. Residents can also enjoy leisure time at nearby theaters like Showcase Cinema de Lux Randolph and AMC Braintree 10 or relax at cafes such as Marylou's News and Panera Bread. With parks like Borderland State Park and transportation options like Canton Junction Station available, this neighborhood offers convenience and comfort for seniors looking for a vibrant community to call home.

Restaurants

• Chick-Fil-A (0.1 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.5 miles)
• McDonald's (1.9 miles)
• Back Bay Bagel Co. (2.4 miles)
• Corfinio (2.4 miles)
• Cape Cod Cafe (2.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.3 miles)
• Apothecare (3.3 miles)

Places of Worship

• Annunciation Greek Orthodox Church (0.9 miles)
• First Baptist Church (5.8 miles)
• St Mary's Church Mansfield (8.5 miles)

Hospitals

• Va Medical Center-Brockton (1.9 miles)
• Signature Health Care (3.2 miles)
• South Shore Hospital (7.8 miles)
• South Shore Hospital (8.9 miles)

Physicians

• Signature Healthcare Pediatrics (2.2 miles)
• Signature Medical Eye Services (2.4 miles)
• Rheumatology Consultants (3 miles)
• Brockton Oral & Maxillofacial Surgery (3 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (3.1 miles)
• Kool Smiles (3.4 miles)
• Pleasant Hill Pediatrics (5.5 miles)

Theaters

• Showcase Cinema de Lux Randolph (5 miles)
• AMC Braintree 10 (8.9 miles)

Cafes

• Marylou's News (5.7 miles)
• Honey Dew Donuts (8.6 miles)
• Panera Bread (8.9 miles)
• Dunkin' Brands (8.9 miles)
• Target T2693 Braintree (9.1 miles)
• Starbucks (9.1 miles)
• Starbucks (9.2 miles)

Parks

• Borderland State Park (6 miles)
• Braintree Highlands Community Playground (6 miles)
• Whitman Town Park (6.2 miles)
• East Bridgewater Common (6.4 miles)
• Houghton's Pond (8.4 miles)

Transportation

• Canton Junction Station (7.2 miles)
• MBTA Braintree Station (8.5 miles)