NMS Healthcare of Silver Spring

Pros

• Complete Care in Wheaton is praised for genuine concern, keeping families informed, friendly staff, and a clean, inviting facility.
• Reviewers note great staff, a clean facility, and good patient care.
• The facility is described as wonderful and clean, with visitors impressed by the clean atmosphere.
• The environment is clean and odor-free, with hospitality from staff members highlighted.
• Lilian Kobi is praised for warmth, and the facility is described as deserving five stars.
• The staff are commended for timely communication and attentive care, including prompt tests when needed.
• The reception and nursing teams are recognized for professionalism, kindness, and a welcoming atmosphere.
• The rehabilitation and activities teams are acknowledged for engaging, positive therapy and activities that support residents' well-being.

Cons

• One reviewer described the facility as an absolute disaster resembling a jail, with outdated, dimly lit, oppressive rooms.
• One reviewer claimed a resident did not receive a bath for five days.
• One reviewer said the lobby was filthy, with only three dirty chairs, and there was an overpowering smell.
• One reviewer reported outdated equipment, including manual beds, and no in-room phone.
• One reviewer noted that relocation paperwork took four hours to complete and that billing contact came late.
• One reviewer criticized management as the worst and focused on money rather than residents' well-being.
• One reviewer warned others to avoid the facility, calling it a nightmare and a disaster waiting to happen.
• One reviewer described the facility as not new and showing its age, with lack of privacy during a family member's death due to people walking the hallway.

Review

The collection of reviews for Complete Care in Wheaton paints a broad and often mixed picture of what families and visitors experience there. A large number of commenters consistently note genuine concern for residents, strong communication about care plans, and a welcoming, clean environment. Several reviews highlight that staff go above and beyond to keep families informed about ongoing care and future plans, and that the atmosphere when you walk in feels warm and safe. Cleanliness and a patient-centric approach repeatedly come up in positive terms, with guests praising the facility's maintained appearance, the tidy rooms, and the overall sense that residents are treated with kindness and respect.

Many members of the care team earn specific praise. Linda, described as the Director of Nursing, is singled out for compassion, empathy, patience, and reliability in addressing concerns about a loved one's care. Reviewers commend her ability to offer thoughtful, clear communication and to follow up with answers even when a quick resolution isn't available. Adeline, the evening GNA, is another standout for families who feel reassured knowing she will be tending to their loved ones. Other staff members frequently mentioned in glowing terms include Lilian and Dave for their hospitality, Roger for his exceptional nursing care, and Isabel for delivering outstanding customer service. Visitors also acknowledge the rehab team and the activities director as playing a crucial role in helping residents stay engaged, active, and hopeful during recovery.

Beyond individual staff, many reviewers describe Complete Care as a facility that prioritizes a positive, respectful experience. Families report feeling welcomed from the moment they sign in, appreciating the friendly demeanor of the reception team, and noting that the environment is clean and well-maintained. Several comments emphasize that the staff's dedication to rehabilitation and quality of life makes a meaningful difference in their loved ones' days. Even when the facility is not brand-new, reviewers feel that commendable care, good communication, and a proactive attitude from caregivers can transform a stay into a supportive and hopeful experience.

However, the sentiment across the reviews is not unilaterally positive. A significant minority of comments express deep concerns about conditions, management, and overall quality of care. One particularly strong review describes Complete Care in Wheaton as a "nightmare experience," warning families away due to what is characterized as negligence and a lack of basic care. In this account, the facility is likened to a jail-like environment with outdated, dimly lit rooms and a troubling absence of baths for a loved one over several days. The reviewer details an imbalance in work patterns - staff distributing meals with little attention to other essential duties - and notes that there was no phone in the resident's room, making communication difficult. The report also describes slow, onerous paperwork, an extended process for relocating a resident, and a sense that financial and administrative procedures were prioritized over immediate resident welfare. This review raises serious questions about safety, privacy, and the quality of basic care.

Other critiques focus on organization and consistency. Some reviewers describe uneven care delivery across shifts, noting that what is done one day by the morning team may differ from the afternoon shift's approach. A few emphasize a lack of privacy and a feeling of being overlooked during difficult moments, including those surrounding a family member's passing. There are mentions of experiences where important checks and preparations were delayed or mishandled, and where visitors felt sidelined or forced to navigate bureaucratic hurdles rather than receiving timely, compassionate support. A recurring theme in these comments is the tension between a facility's visible, polished exterior and the underlying reality of ongoing operational challenges, especially in the areas of administrative efficiency and proactive family engagement.

In sum, Complete Care in Wheaton appears to be a place where strong, compassionate caregivers and a clean, inviting environment can make a real difference for many residents and families. The institution has earned praise for personal connections, attentive nursing leadership, and a rehabilitative, activity-rich atmosphere that supports recovery and daily well-being. Yet there are equally emphatic warnings from other families who describe experiences that feel neglectful, disorganized, or lacking in basic comforts and privacy. The contrast suggests that while the facility can deliver many positive, high-quality interactions - especially with certain staff members and leaders - there are serious concerns about consistency, administrative responsiveness, and the prioritization of resident welfare in every situation.

For families evaluating Complete Care in Wheaton, the glow of favorable stories invites trust in the care team and the environment, particularly when engaging with known, praised staff like Linda, Adeline, Lilian, Dave, Roger, and Isabel. At the same time, the cautions from the more skeptical accounts argue for careful, proactive due diligence: visiting multiple times, asking direct questions about daily routines, baths, privacy, and how emergencies and relocations are handled, and verifying how communication with families is managed on a day-to-day basis. A balanced approach - acknowledging the evident strengths in compassionate caregiving and clean surroundings while probing for consistency and thoroughness in operations - will best serve families considering this facility.

This part of Wheaton, Maryland offers a variety of amenities that cater to seniors looking for convenience and comfort. With multiple pharmacies such as Walgreens and CVS nearby, access to medication and healthcare services is easily accessible. The abundance of parks like Winding Creek Local Park and Georgian Forest Park provide opportunities for outdoor activities and relaxation. Transportation options are also readily available with several metro stations within a short distance. There is a diverse selection of restaurants offering different cuisines to satisfy various tastes, as well as cafes for socializing and enjoying coffee. For medical care, there are numerous physicians' offices and hospitals in the vicinity providing quality healthcare services. Additionally, places of worship are available for spiritual needs. Overall, this area in Wheaton provides a well-rounded community with resources essential for senior living.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)

Parks

• Winding Creek Local Park (0.6 miles)
• Georgian Forest Park & Tennis Courts (1.7 miles)
• Falls Road Park (5.3 miles)
• Rock Creek Regional Park (5.3 miles)
• Chevy Chase Park (5.4 miles)
• Rock Creek Park (6.4 miles)
• Chesapeake and Ohio Canal National Historic Park (7.5 miles)

Transportation

• Glenmont Metro Station (1.5 miles)
• Twinbrook Metro Station (2.2 miles)
• Grosvenor-Strathmore Metro Station (2.4 miles)
• Hertz Rent A Car (2.8 miles)
• Forest Glen Metro Station (3.5 miles)
• Rockville Metro Station (4 miles)
• Medical Center Metro Station (4.2 miles)

Restaurants

• Jollibee (1.8 miles)
• McDonald's (2.2 miles)
• Silver Diner (2.3 miles)
• McDonald's (2.7 miles)
• Founding Farmers (4.1 miles)
• Menchie's Westfield Montgomery Mall (4.2 miles)
• Sichuan Pavilion (4.4 miles)

Physicians

• Potomac Valley Orthopedic (3.2 miles)
• Capitol Medical Group (4.4 miles)
• Montgomery Internal Medicine (6.5 miles)
• The Centers For Advanced Orthopaedics (6.6 miles)
• Occupational Health Consultants (6.7 miles)
• Potomac Pediatrics (7.2 miles)
• Mary's Center (8.2 miles)

Hospitals

• Holy Cross Hospital (3.8 miles)
• Adventist HealthCare Shady Grove Medical Center (7 miles)
• Sibley Memorial Hospital (8.5 miles)

Theaters

• AMC Montgomery 16 (4.3 miles)
• AMC DINE-IN Rio Cinemas 18 (7.5 miles)

Places of Worship

• Christ Congregational Church (4.6 miles)
• Saint Andrew Kim Catholic Church (6.1 miles)
• Rockville Evangelical Mission (7.5 miles)
• Church of the Redeemer (9 miles)

Cafes

• Tatte Bakery & Cafe (5.3 miles)
• Starbucks (6.6 miles)
• Starbucks (6.6 miles)
• Lost Sock Roasters (6.7 miles)
• Silver Diner (7.5 miles)
• Starbucks (8.1 miles)
• Starbucks (8.3 miles)