NMS Healthcare of Silver Spring in Wheaton, MD

Pros

• The staff at Complete Care in Wheaton demonstrate genuine concern for residents and keep families informed about care plans.
• The facility is clean, well-kept, and inviting.
• The staff are friendly, welcoming, and professional, providing attentive care.
• Families would recommend Complete Care for long-term care needs.
• The rehabilitation team and nurses provide compassionate, high-quality care that supports recovery.
• Lilian Kobi is described as a wonderful, welcoming staff member who puts families at ease.
• The admissions team and front-desk staff are patient, professional, and helpful.
• The facility offers engaging activities and a proactive activities director that helps residents stay engaged.
• Several staff members are praised for going above and beyond to support residents and families.
• The gym trainers and rehab staff, including Christine and Fred, make a meaningful difference in recovery.
• The entrance and resident rooms are welcoming and the environment feels like a caring community.
• Linda (Director of Nursing) and Adeline (evening GNA) are highlighted for their compassion and expertise.

Cons

• The facility is an absolute disaster and resembles a jail.
• The rooms are outdated, dimly lit, and oppressive, not conducive to healing.
• A resident reportedly did not receive a bath for five days.
• The equipment is outdated, with manual beds left in one position for long periods, which is dangerous.
• There was no phone in the room, making it nearly impossible to contact family.
• Paperwork and relocation took hours, causing unnecessary delays in care.
• A front desk staff member was accused of stealing tips, reflecting poor conduct.
• The staff were described as unprofessional, inattentive, and inconsistent across shifts.
• There were reports of bed bugs and lice, with families not being notified promptly.
• The care was described as neglectful, and the facility was not up to state standards or recommended.

Review

This Wheaton location is best suited for families seeking a rehab-forward, long-term care environment where cleanliness, approachable staff, and a hands-on admissions and therapy team create a reliable baseline of daily care. Residents here tend to benefit from a well-maintained setting, clear care planning, and proactive communication when the system is functioning well. The strongest fit is for families who want visible engagement from nurses, therapists, and front-desk staff, and who are prepared to participate in scheduling and progress updates. Those who require flawless consistency on every shift or a brand-new facility with the latest amenities may want to consider alternatives and plan a thorough comparison before confirming placement.

Alternatives should be considered by families that prize uniform quality across all shifts and unwavering responsiveness at all hours. Several reviews note inconsistent care routines between morning and afternoon shifts and even between departments, which can leave a loved one feeling unsettled. Others flag management or administrative friction, including perceptions that financial or throughput pressures intrude on patient care. For those who insist on a uniformly high standard of privacy, timely baths, and 24/7 attentiveness, a different facility with a steadier leadership team and a more modern footprint may be the safer choice. Due diligence - including in-person tours and candid conversations with leadership - will be essential.

On the positives, the facility tends to deliver a clean, welcoming atmosphere with dedicated frontline staff and a strong focus on rehabilitation. Reviewers repeatedly highlight friendly, professional caregivers who communicate care plans and make residents feel seen. The rehab program frequently earns praise for its therapists and for having a well-equipped space that supports meaningful mobility work. The admissions process and ongoing reassurance from staff such as the Director of Nursing and long-serving GNAs are cited as major comfort factors for families navigating a difficult transition. When the team aligns, residents recover more quickly and families gain confidence in the daily operation.

Where the consensus frays is in consistency and administration. While many experiences are affirming, several families report lapses in basic care - ranging from delays in addressing meds or bathroom needs to limited privacy and occasional perceptions of neglect, especially during less monitored shifts or weekends. Some reviewers describe an aging facility with dated rooms and limited private space, which can undermine comfort during longer stays. Others point to communication gaps, missed follow-ups, and a sense that administrative priorities occasionally eclipse hands-on care. Taken together, these concerns underscore a need for vigilant family involvement and explicit escalation channels.

The pros - cleanliness, strong clinical rehab, and genuinely caring individual staff - can offset the cons if there is a deliberate partnership with the care team. Families are advised to actively participate in care planning, request consistent assignments for CNAs and therapists, and insist on regular progress notes and interim reviews with the Director of Nursing. Scheduling a formal care conference early in the admission, verifying staff-to-resident ratios, and identifying a primary point of contact can turn a good placement into a consistently solid one. The facility often rewards proactive families with steadier communication and more reliable day-to-day care when concerns are raised promptly and constructively.

In the end, this community can be an excellent choice for families prioritizing rehab-oriented recovery, clean environments, and staff who demonstrate warmth and competence. It is a practical option for those who can commit to an active oversight role and who are willing to pursue follow-through with leadership to keep care aligned with expectations. For families where consistency across shifts, a newer facility persona, or tighter administrative accountability is non-negotiable, exploring alternatives with comparable rehab strength but steadier governance may yield greater peace of mind. The right decision comes from a on-site visit, frank questions, and a clear plan for ongoing communication.

This part of Wheaton, Maryland offers a variety of amenities that cater to seniors looking for convenience and comfort. With multiple pharmacies such as Walgreens and CVS nearby, access to medication and healthcare services is easily accessible. The abundance of parks like Winding Creek Local Park and Georgian Forest Park provide opportunities for outdoor activities and relaxation. Transportation options are also readily available with several metro stations within a short distance. There is a diverse selection of restaurants offering different cuisines to satisfy various tastes, as well as cafes for socializing and enjoying coffee. For medical care, there are numerous physicians' offices and hospitals in the vicinity providing quality healthcare services. Additionally, places of worship are available for spiritual needs. Overall, this area in Wheaton provides a well-rounded community with resources essential for senior living.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)

Parks

• Winding Creek Local Park (0.6 miles)
• Georgian Forest Park & Tennis Courts (1.7 miles)
• Falls Road Park (5.3 miles)
• Rock Creek Regional Park (5.3 miles)
• Chevy Chase Park (5.4 miles)
• Rock Creek Park (6.4 miles)
• Chesapeake and Ohio Canal National Historic Park (7.5 miles)

Transportation

• Glenmont Metro Station (1.5 miles)
• Twinbrook Metro Station (2.2 miles)
• Grosvenor-Strathmore Metro Station (2.4 miles)
• Hertz Rent A Car (2.8 miles)
• Forest Glen Metro Station (3.5 miles)
• Rockville Metro Station (4 miles)
• Medical Center Metro Station (4.2 miles)

Restaurants

• Jollibee (1.8 miles)
• McDonald's (2.2 miles)
• Silver Diner (2.3 miles)
• McDonald's (2.7 miles)
• Founding Farmers (4.1 miles)
• Menchie's Westfield Montgomery Mall (4.2 miles)
• Sichuan Pavilion (4.4 miles)

Physicians

• Potomac Valley Orthopedic (3.2 miles)
• Capitol Medical Group (4.4 miles)
• Montgomery Internal Medicine (6.5 miles)
• The Centers For Advanced Orthopaedics (6.6 miles)
• Occupational Health Consultants (6.7 miles)
• Potomac Pediatrics (7.2 miles)
• Mary's Center (8.2 miles)

Hospitals

• Holy Cross Hospital (3.8 miles)
• Adventist HealthCare Shady Grove Medical Center (7 miles)
• Sibley Memorial Hospital (8.5 miles)

Theaters

• AMC Montgomery 16 (4.3 miles)
• AMC DINE-IN Rio Cinemas 18 (7.5 miles)

Places of Worship

• Christ Congregational Church (4.6 miles)
• Saint Andrew Kim Catholic Church (6.1 miles)
• Rockville Evangelical Mission (7.5 miles)
• Church of the Redeemer (9 miles)

Cafes

• Tatte Bakery & Cafe (5.3 miles)
• Starbucks (6.6 miles)
• Starbucks (6.6 miles)
• Lost Sock Roasters (6.7 miles)
• Silver Diner (7.5 miles)
• Starbucks (8.1 miles)
• Starbucks (8.3 miles)