Information last verified:
11308 Newport Mill Road, Kensington, MD 20895
For more information about senior living options: (844) 490-3973
The reviewer described the two weeks there as the worst two weeks of their life. Everything was described as second- and third-rate. The two staff members who cooked and cleaned were not always able to speak English well enough to communicate when needed. The food was poor, perhaps better than nothing. Meals sometimes included barely cooked hot dogs. Dinner was consistently overcooked, stringy chicken with minute rice and leftover frozen vegetables, sometimes with Jell-O or ice cream. The reviewer had to order food for delivery because it was expensive but necessary. Breakfast was served at 8am with a loud TV on, consisting only of oatmeal and orange juice. That was all that was offered, which felt sad. No one talked. The reviewer did not know how long the other residents would stay or anything about them. The reviewer was placed there by a county social worker after their house was condemned following more than four years there. The experience was described as a nightmare. The reviewer felt they were supposed to be grateful but were not. It is hard to believe this is what Montgomery County, Maryland provides.Nana’s Care Assisted Living Facility in Kensington is best suited for a very cost-conscious placement where the resident can tolerate a lean care program, limited staff language capability, and minimal opportunities for social engagement. The profile that emerges from the experiences shared suggests a short-term or transitional use rather than a robust, long-term home. A county social worker placed one reviewer here after housing instability, which signals that this option may be used, out of necessity, when other resources are strained and a family has to accept a basic, low-frills environment. For families pursuing stability, meaningful activity, and dependable communication, this community likely falls short.
Pros for families weighing Nana’s Care must be weighed against clear, persistent drawbacks. There is a basic operational footprint: a kitchen and housekeeping function exists, and residents do receive daily meals on a schedule. The presence of staff who perform core tasks, cooking and cleaning, means life does not stop entirely within these walls. Yet the observable strengths are fragile and easily overwhelmed by the quality of care concerns raised by residents and observers. In practical terms, the facility offers the bare minimum of daily structure, but that structure comes with meaningful trade-offs that should not be overlooked when evaluating fit.
The most troubling failures relate to communication, nourishment, and social life. The two staff members described as cooking and cleaning were not consistently able to speak English well enough to communicate essential needs, concerns, or preferences. Food quality stands out as a pronounced problem: meals described as overcooked, limited in variety, and prepared with ingredients that feel repetitive and uninspired. One account notes a routine of “same dinner” with minimal effort to diversify, and the breakfast routine is regimented to the point of dullness, with an early morning TV on a loud loop. The sense of social engagement appears scant, residents seem emotionally isolated, conversations sparse, and relationships among residents not well developed. Taken together, these elements create a living environment that feels impersonal and emotionally unstimulating.
On balance, the asking price must be compared with the lived experience. The confluence of language barriers, food quality concerns, and isolation tends to exacerbate the drawbacks of a small-scale operation that lacks robust programming. For a family evaluating options, these cons are not minor inconveniences; they are central to daily life and overall well-being. The potential upside, an inexpensive, predictable routine with basic care, can dissolve quickly if meals remain subpar, staff communication remains ineffective, and opportunities for meaningful interaction do not materialize. In practical terms, the key pros do not meaningfully offset the most significant cons, unless a very specific set of constraints exists and management can unequivocally demonstrate meaningful improvements.
For those still considering Nana’s, a pragmatic game plan matters. If remaining under consideration, demand explicit responses on staffing: what is the daily caregiver-to-resident ratio, how many staff speak English fluently, and what steps are taken when a resident’s dietary needs or preferences are not being met? Request a current, sample menu and a plan for improving meal quality, including access to alternative meal options. Inquire about social programming, resident activities, and opportunities for regular one-on-one social interaction. If possible, arrange a trial period or sit-in observation to gauge whether staff communication improves and whether residents appear engaged and comfortable. The presence of a 5-star review in the mix should prompt careful probing rather than complacent acceptance.
Ultimately, families facing a choice between Nana’s and alternatives should anchor their decision in two questions: can the resident thrive on a basic, low-cost framework with limited social life and variable meal quality, or does the situation demand a facility with stronger staffing, clearer communication, and more engaging daily programs? If the answer leans toward the former, proceed with clear expectations and ongoing oversight. If not, widen the search to other Kensington options that offer sustainable nutrition, English-speaking staff, and a programmatic approach to daily living. In the end, the decision should prioritize safety, nourishment, and meaningful connection, not just proximity or price.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ronald Reagan Washington National (13 miles away) Washington Dulles International (22 miles away) Baltimore-Washington International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Nana's Care Assisted Living Facility, a warm and inviting community located in the heart of Kensington, MD. Our facility is designed to provide a comfortable and enriching environment for residents, offering a range of amenities that promote both well-being and social engagement.
At Nana's Care, residents can enjoy our spacious dining room where nutritious meals are served daily, catering to special dietary needs and preferences. Each living space comes fully furnished, allowing for a personalized touch while ensuring comfort. Residents can take advantage of our beautifully maintained garden and outdoor spaces, perfect for relaxation or spending time with friends and family.
We understand the importance of maintaining one’s independence while receiving support. Our dedicated team offers assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met seamlessly. Medication management is provided along with meal preparation services tailored to accommodate diabetes diets and other special dietary restrictions.
Nana's Care fosters an active lifestyle through scheduled daily activities that promote socialization and camaraderie among residents. For convenience, we offer housekeeping services and assist with move-in coordination to ensure a smooth transition into our community.
Located conveniently close to various amenities, residents will find several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby, enhancing their experience within the vibrant Kensington area.
Experience the warmth of Nana's Care Assisted Living Facility, where comfort meets compassionate care!
Nana's Care Assisted Living Facility is located at 11308 Newport Mill Road, Kensington, MD 20895 in Montgomery County, Maryland
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