Severna Park Center

Pros

• The facility is a nice place with courteous staff.
• The staff are always helpful.
• The CNAs were wonderful and the nurses were kind; the PT and OT are great.
• The visit was enjoyable, and the receptionist and staff were hospitable.
• Becky is awesome and genuinely caring.
• The administrator promptly handles issues and rectifies them quickly.
• The kitchen staff were very polite and the facility was clean.
• The aunt is very happy there, and Chris in the activity department is well-liked.
• Friendly nursing staff and administration.
• The rooms and hallways are bright and cheerful, and the majority of staff seem to be doing a good job.
• The facility is clean, has ample parking, and offers many amenities; it's a great spot for a loved one.
• The menu and the food are conducive to getting better.

Cons

• The reviewer states the facility is horrible, dirty, and distasteful, claiming it would make loved ones miserable.
• They say, after five days, the resident's meds were never right and she could not move without pain.
• They describe the place as awful and unfair toward dementia residents, with unempathetic, rude, and condescending management.
• They report that nurses did not respond to the call button and the facility was dirty.
• They note meals were brought cold and residents were left sitting or lying for long periods after requests to be moved.
• They state the head administrator is unempathetic, rude, and condescending.
• They would not recommend the facility.
• They indicate the initial experience was shaky and that concerns were only addressed after complaints were voiced.
• They claim physical therapy was minimal and rarely performed.

Review

Severna Park's Complete Care facility draws a wide range of impressions from families and visitors, with many accounts centering on warmth, attentiveness, and tangible recovery, while others surface concerns about cleanliness, responsiveness, and management decisions. A number of reviewers recall deep gratitude for staff who went above and beyond during difficult moments, as well as gains in mobility and independence after days or weeks of rehabilitation. One poignant note captures the spiritual sentiment of some families: "I give all the glory to our Lord Jesus Christ and the wonderful staff who he has called into this profession," reflecting how faith and care are intertwined for several residents and their loved ones. Several posts describe dramatic improvements: patients who were unable to sit up or walk recovering enough to go home after a month, and others who were up and moving after only a couple of weeks with therapy.

Praise for the staff is a throughline in many reviews. CNAs are repeatedly highlighted for their kindness, compassion, and practical help, with particular mentions of names such as Mercy and Millacent, who are described as being especially thoughtful and caring. The rehabilitation team - physical therapy (PT) and occupational therapy (OT) - is singled out as excellent by multiple commenters, with remarks that patients were able to regain strength and function quickly. The activity department also earns compliments; someone notes Chris in activities being a positive force, and another review highlights Shellette's clear instructions and patience during a stressful time. The front desk and reception staff frequently receive mentions for their welcoming and courteous demeanor, helping to set a respectful, supportive tone as visitors and families navigate the facility.

Environmental quality and daily life at the center are described in complementary ways. Visitors frequently describe the rooms, hallways, and common areas as bright, clean, and well-kept, contributing to a generally positive first impression. Parking is noted as ample, and there are references to a range of patient amenities that help create a comfortable atmosphere. Several reviewers mention menu options and the overall food quality as supportive of recovery, with comments that the meals help patients regain strength. There are also lighter, more uplifting moments noted, such as a day when residents enjoyed volleyball outside, underscoring a sense of community and activity beyond traditional medical care.

Yet not every account is uniformly favorable. A number of reviewers describe troubling experiences - claims of dirtiness, cold meals, and delays in help when pressing the call button. One post recounts a personal family crisis: a grandmother who needed care from the facility and faced significant medication and pain-management issues, with a narrative of perceived clinical shortcomings and an insistence that her condition deteriorated during the stay. This same reviewer characterizes the experience as one of poor treatment and unresponsive staff, even suggesting a lack of empathy from administrators. Another message describes ongoing concerns related to dementia care and long-term placement, including perceived rigidity around room assignments and activity participation, especially during the holidays, which are emotionally difficult for families.

Several reviews acknowledge that not every experience can be perfect, but some emphasize a distinct turning point: after voicing concerns, administrative teams and social work staff reportedly took constructive steps to address problems. Specific names surface as part of this corrective process - Angela Gillis, a social worker, and Christine, noted in some posts, along with the director of nursing - along with several nurses who were said to perform exceptionally well (for example, Michael, India, and Ernestina). These stories illustrate that, for some families, the facility's leadership and care teams respond to feedback with meaningful improvements, restoring trust and enabling better coordination of care. In contrast, other comments portray a more challenging dynamic with management, describing a head administrator as unempathetic or condescending and recounting frustrations tied to perceived inequities in how care plans and room changes are managed.

The long view of this collection of experiences is one of a facility capable of delivering strong, compassionate care in many circumstances, particularly when a patient's rehabilitation and recovery are the focus. There are many positive, high-impact moments - effective therapy, patient improvement, courteous interactions, and an environment that feels clean and welcoming - that reinforce the idea that Complete Care Severna Park can be a good choice for rehab and long-term care. At the same time, the reviews do not shy away from highlighting systemic issues - occasional lapses in cleanliness or responsiveness, concerns about medication and pain management, and administrative decisions that affect vulnerable residents with dementia. Together, these narratives paint a nuanced picture of a facility with substantial strengths and notable areas for ongoing improvement.

For families considering Complete Care Severna Park, the dominant takeaway is that the care team often delivers remarkable personal attention, and many residents experience real, measurable progress under compassionate staff members. The consistency of this care appears intertwined with how well the facility's leadership and administrative processes respond to concerns and communicate with families. When problems are raised and addressed - occasionally with the help of specific staff like the social worker and director of nursing - care can become more reliable and trust can be rebuilt. In the broader landscape of feedback, Severna Park stands out as a place where excellent frontline care and a supportive environment can coexist with critical feedback about operations that, if addressed, could elevate the experience for every resident and their loved ones.

This part of Severna Park, Maryland offers convenient access to a variety of essential amenities for senior living. With multiple pharmacies such as Walgreens and CVS nearby, access to healthcare and medications is easily accessible. Physicians and medical facilities like Plastic Surgery Specialists and Maryland Primary Care Physicians are also within close proximity for any medical needs. In terms of dining options, popular choices like Chick-Fil-A and Panera Bread are available nearby, along with other restaurants like Domino's Pizza and Double T Diner. Additionally, there are places of worship for spiritual fulfillment, transportation options including the Baltimore/Washington International Thurgood Marshall Airport, parks like Randazzo Softball Park for leisurely strolls, theaters for entertainment like Bow Tie Annapolis Mall 11, and the Anne Arundel Medical Center for any healthcare emergencies. Overall, this part of Severna Park provides a well-rounded community with easy access to important services for senior residents.

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (2.9 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Mike's Pharmacy - Mountain Rd (3.9 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Plastic Surgery Specialists (1.2 miles)
• Bay Radiology (1.4 miles)
• Anne Arundel Dermatolo (3.3 miles)
• Maryland Primary Care Physicians (3.5 miles)
• Maryland Primary Care Physicians (3.9 miles)
• Mercy Personal Physicians (4.2 miles)
• Oakwood Medical Building (4.8 miles)

Restaurants

• Chick-Fil-A (1.3 miles)
• Domino's Pizza (3.1 miles)
• McDonald's (3.9 miles)
• Double T Diner - Pasadena (3.9 miles)
• Lures Bar and Grille (4.1 miles)
• McDonald's (4.2 miles)
• Chick-Fil-A (5.9 miles)

Cafes

• Big Bean (1.5 miles)
• Panera Bread (3.1 miles)
• Panera Bread (7 miles)

Places of Worship

• St John the Evangelist Church (1.9 miles)
• Heritage Community Church (6 miles)

Transportation

• Baltimore/Washington International Thurgood Marshall Airport (BWI) (4.1 miles)
• Cromwell Station/Glen Burnie Light Rail Station (7 miles)

Parks

• Randazzo Softball Park (5.2 miles)
• Sawmill Creek Park (6.8 miles)

Theaters

• Bow Tie Annapolis Mall 11 (6.7 miles)
• Regal Waugh Chapel & IMAX (7.1 miles)

Hospitals

• Anne Arundel Medical Center (6.7 miles)