Complete Care at Severna Park

Pros

• The facility treated the reviewer’s mother wonderfully, with pleasant and kind staff throughout her care.
• The food offered in the facility was decent, contributing positively to the overall experience.
• The physical and occupational therapy provided was outstanding, helping patients make significant progress.
• Many reviewers noted that the staff were excellent, thoughtful, and helpful in their roles.
• The environment included musical performances that some residents enjoyed, enhancing their experience during rehabilitation.
• One reviewer highlighted the kindness and helpfulness of a specific receptionist, demonstrating positive individual interactions within the facility.

Cons

• The facility's cleaning standards are inadequate, with reports of dirty rooms and unclean bathrooms.
• Communication between staff and family members is poor, leading to frustration and dissatisfaction with care updates.
• There is a significant shortage of staff, particularly during evening hours, resulting in long wait times for patient assistance.
• Patients have experienced falls due to inadequate safety measures and lack of proactive staff intervention.
• Some caregivers are unresponsive and take an excessively long time to attend to patients' needs, causing additional distress.
• Items belonging to patients have been reported lost or stolen without resolution.
• There are complaints about the overall chaotic environment and inadequate patient care during rehabilitation stays.
• The nursing home's approach appears to prioritize elderly residents over younger patients, disregarding their specific rehabilitation needs.
• Staff attire lacks professionalism, making it difficult for families to identify who is responsible for patient care.

Review

The experiences shared by families regarding various nursing homes and rehabilitation facilities reveal a complex picture of healthcare services in these environments. While some individuals report positive interactions with staff and commend the quality of care received, others express deep dissatisfaction with the level of attention and responsiveness afforded to their loved ones. This inconsistency raises important questions about the standards of care, staff adequacy, and overall operational efficiency within these facilities.

One common theme that emerges is the varying quality of staff engagement. Several reviewers mention that while certain nurses and aides provided exceptional service, others were noticeably absent or slow to attend to patients' needs. For instance, one family described their mother's experience with long waits for assistance, culminating in a situation where she had to wait an hour and a half to go to the bathroom. Such delays have raised concerns about patient dignity and safety, particularly for those requiring immediate assistance due to medical conditions or post-operative recovery.

Moreover, communication—or rather the lack thereof—remains a significant point of contention. Many families expressed frustration over insufficient updates on their loved ones' progress or health status. In one case, a reviewer noted that despite being designated as their parent's Power of Attorney (POA), they were not contacted regarding their father's condition during his stay at a facility. Similarly, another individual lamented that after hospitalizing their mother following multiple falls, neither the staff nor management could provide satisfactory answers regarding her care or subsequent appointments.

In addition to communication issues, concerns about cleanliness and safety standards have surfaced repeatedly across reviews. A reviewer recounted serious hygiene problems within the premises; trash was left unattended, bathrooms went uncleaned for days, and food service even featured insects—raising alarm about infection control measures within the facility. The risk posed by unclean environments can't be overlooked as it contributes significantly to patient outcomes and overall well-being.

Furthermore, many families noted inadequate preventive measures against falls for more vulnerable patients. One reviewer highlighted incidents where their mother fell out of bed multiple times due to insufficient side rails—a clear indication that fall prevention protocols might not be effectively implemented despite existing alarms meant to alert nursing staff when such accidents occur. The failure to adopt comprehensive preventive solutions can lead not only to distress but also severe medical repercussions for patients who may already be weakened from previous health challenges.

Despite these glaring issues plaguing many facilities reviewed here, there were glimpses of hope through commendable staff members who truly cared for patients’ well-being; however, these exemplary individuals seemed overwhelmed by higher demands than staffing could support effectively during busy hours—especially evenings when patient care response times lagged significantly due to shortages.

Overall, while some families experienced compassionate care from dedicated professionals within nursing home settings—reflecting positively on certain aspects like therapy sessions—the comprehensive feedback largely indicates systemic failures around staffing levels and protocol adherence that need urgent attention in order for these institutions truly deliver on promises made surrounding dignified treatment at this most critical time in residents’ lives.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.8 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Mike's Pharmacy - Mountain Rd (3.8 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Plastic Surgery Specialists (1.1 miles)
• Bay Radiology (1.3 miles)
• Maryland Primary Care Physicians (3.4 miles)
• Anne Arundel Dermatolo (3.4 miles)
• Maryland Primary Care Physicians (3.8 miles)
• Mercy Personal Physicians (4.2 miles)
• Oakwood Medical Building (4.8 miles)

Restaurants

• Chick-Fil-A (1.2 miles)
• Domino's Pizza (3 miles)
• McDonald's (3.8 miles)
• Double T Diner - Pasadena (4 miles)
• Lures Bar and Grille (4.2 miles)
• McDonald's (4.3 miles)
• Chick-Fil-A (6 miles)

Cafes

• Big Bean (1.4 miles)
• Panera Bread (3.1 miles)
• Panera Bread (7.1 miles)

Places of Worship

• St John the Evangelist Church (1.8 miles)
• Heritage Community Church (6.1 miles)

Transportation

• Baltimore/Washington International Thurgood Marshall Airport (BWI) (4.1 miles)
• Cromwell Station/Glen Burnie Light Rail Station (7.1 miles)

Parks

• Randazzo Softball Park (5.3 miles)
• Sawmill Creek Park (6.9 miles)

Theaters

• Bow Tie Annapolis Mall 11 (6.6 miles)
• Regal Waugh Chapel & IMAX (7.2 miles)

Hospitals

• Anne Arundel Medical Center (6.6 miles)