Senior Helpers - Severna Park, MD

Pros

• Tom and his staff consistently go above and beyond to relieve families' stress and provide outstanding care.
• The ComForCare staff are incredible and deliver a great experience from start to finish.
• ComForCare works hard to match caretakers to a client's personality, leaving the client and family very pleased.
• Tom and Kim have been incredible in ensuring ongoing, appropriate care as aging progresses.
• Caregivers placed with mom feel like family, and families are comfortable having them in the home.
• Visitors frequently comment on how kind and professional the ComForCare caregivers are.
• The company's owners are caring and diligently provide needed services, earning strong recommendations.
• ComForCare is responsive and flexible to changing needs, including when hospice care is involved.
• Caregivers go above and beyond, with examples like staying past scheduled time to ensure mom is well cared for.
• Tom is highly communicative, proactively coordinating care and solving problems as they arise.
• Tom and the team build real relationships with families, providing peace of mind even from a distance.
• The staff are quick to respond and ready to act when care is needed.

Cons

• There were scheduling hiccups with a couple of the helpers.
• There was confusion with a doctor's appointment.
• The ride home did not show up to take her back to the rehab facility.
• There was a leaky toilet, and the caregiver stayed three hours past the scheduled time.

Review

In the moments when last-minute care becomes a necessity, the difference between worry and relief often comes down to the people who show up and the way they show up. For one family, ComForCare of Severna Park became that difference. Tom and his team didn't just provide caregivers; they offered steadiness, warmth, and a partner in navigating a tough, evolving situation. From the very first contact through ongoing days and nights, the experience was described as outstanding - from start to finish, with the stress of a sudden caregiving challenge noticeably eased by the caliber of service and the personal care that followed.

A key theme across these experiences is how carefully ComForCare works to match caregivers to a client's personality and routines. The family noted that the staff they received "go well with my mom's personality," which helped her stay comfortable and engaged while also helping the rest of the family feel at ease. This emphasis on fit mattered just as much as skill: caregivers were not only capable but also a good stylistic and emotional match for their loved one, resulting in companions who could genuinely become part of the family in the home they served.

The timeline highlighted by families is meaningful. Beginning in August 2020, Tom and Kim proved to be incredibly reliable as their mother's needs evolved - from assistance with mobility and daily tasks to the arrival of overnights and, eventually, more intensive care as aging progressed. In many instances, the team provided extra care or a night shift when that was needed most, stepping up precisely when the family needed it. The consistency over years underscored a commitment that felt less like a service and more like a long-standing partnership.

Caregivers themselves became a source of comfort and stability. The staff placed with mom were described as like family members, and visits to the home were consistently remarked upon for the kindness of the ComForCare team. The tone of care extended beyond the day-to-day tasks to a sense of presence - caregivers who truly cared about well-being, dignity, and a home-air of respect and warmth. The family's acknowledgment that "the staff there are hard-working, kind and just exceptional" reflected a shared sentiment that these caregivers were more than aides; they were integral to their loved one's life.

In the broader story, the leadership and approach of ComForCare were frequently praised. The owners were described as caring individuals who diligently provide useful and needed services, and the entire organization earned trust through tangible acts of reliability and generosity. One family summed it up by naming the company a "Godsend" and praising how the team's presence allowed a mother to live vibrant, well-supported years that honored both her past and present needs. For another family, the experience validated recommending ComForCare to friends facing similar caregiving challenges, including situations involving Alzheimer's care.

The experiences also reveal the practical, day-to-day impact of professional caregiving. One family described a journey from six hours a day to sixteen, with Karen - the main caregiver - communicating regularly, sending photos, and proactively addressing concerns. Her dedication extended beyond routine care: she stayed late to fix problems, decorated a dining room for a special occasion, and helped ensure that a mother felt cherished on her own day. Karen's approach typified the blend of practical support and heartfelt attention that families repeatedly highlighted: punctuality, communication, and a willingness to go the extra mile to safeguard comfort and dignity.

Tom's hands-on commitment and accessibility stood out as a recurring thread. The owner was described as highly communicative and quick to respond to questions, and on more than one occasion he personally stepped in to resolve issues - accompanying a mom to a rehab appointment, arranging transportation when arrangements faltered, or simply being there when a family needed hands to help carry a load. Instances like installing a safety gate at the top of stairs or replacing a porch light became symbolic of the broader ethos: attention to the home's safety and the family's peace of mind as concrete demonstrations of care. When a family found themselves far away, Tom's leadership provided a sense of completeness - an assurance that someone would be looking out for their loved one and maintaining trust in the caregiving relationship.

Taken together, these experiences paint a portrait of ComForCare of Severna Park as more than a home-care provider. They emerged as a trusted partner for families facing aging, illness, and the long arc of caregiving - offering flexible, responsive care that evolves with needs, a purposeful effort to match caregivers to personalities, and a personal touch that makes caregivers feel like extended members of the family. The overarching message from these stories is one of gratitude and confidence: when Tom and his team step in, families find not only reliable care but also a reassuring presence that respects the person at the center of the journey and supports the loved ones who stand with them.

This part of Severna Park, Maryland offers a convenient and accessible location with a variety of amenities nearby. In terms of healthcare, there are several pharmacies within a short distance as well as reputable physicians and hospitals within a few miles for any medical needs. For dining options, there are fast food establishments like Chick-Fil-A and McDonald's, as well as sit-down restaurants such as Lures Bar and Grille. Additionally, there are cafes like Big Bean for a leisurely coffee break. Places of worship such as St John the Evangelist Church cater to spiritual needs in the community. Transportation options include proximity to Baltimore/Washington International Thurgood Marshall Airport for travel convenience, while Cromwell Station/Glen Burnie Light Rail Station provides easy access to public transportation. Parks like Randazzo Softball Park offer outdoor recreational opportunities, and theaters like Bow Tie Annapolis Mall 11 provide entertainment options. Overall, this area of Severna Park is well-equipped to meet the various needs of seniors looking for a comfortable and convenient living environment.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (3.7 miles)
• Mike's Pharmacy - Mountain Rd (3.7 miles)
• Rite Aid (3.8 miles)
• CVS Pharmacy (4.5 miles)

Physicians

• Plastic Surgery Specialists (0.9 miles)
• Bay Radiology (1.1 miles)
• Maryland Primary Care Physicians (3.2 miles)
• Anne Arundel Dermatolo (3.6 miles)
• Maryland Primary Care Physicians (3.7 miles)
• Mercy Personal Physicians (4.3 miles)
• Arundel Pediatrics (4.8 miles)

Restaurants

• Chick-Fil-A (1 miles)
• Domino's Pizza (2.9 miles)
• McDonald's (3.7 miles)
• Double T Diner - Pasadena (4.1 miles)
• Lures Bar and Grille (4.3 miles)
• McDonald's (4.4 miles)
• The Rumor Reel (5.9 miles)

Cafes

• Big Bean (1.2 miles)
• Panera Bread (3.2 miles)
• Panera Bread (7.3 miles)

Places of Worship

• St John the Evangelist Church (1.6 miles)
• Heritage Community Church (6.3 miles)

Transportation

• Baltimore/Washington International Thurgood Marshall Airport (BWI) (4.2 miles)
• Cromwell Station/Glen Burnie Light Rail Station (7.2 miles)

Parks

• Randazzo Softball Park (5.5 miles)
• Sawmill Creek Park (7 miles)

Theaters

• Bow Tie Annapolis Mall 11 (6.6 miles)
• Regal Waugh Chapel & IMAX (7.3 miles)

Hospitals

• Anne Arundel Medical Center (6.6 miles)