Courtland
Save7920 Scotts Level Road, Baltimore, MD 21208
For more information about senior living options: (844) 490-3973
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Ahmed was very respectful and understanding to the dad's situation, and he reached out to staff to help. Alice and the kitchen staff provided a five-star meal that the resident mother enjoyed. The front desk staff person was friendly and welcoming. The facility is very clean, and the staff are friendly, making visitors feel welcomed. The staff are patient, friendly, professional, and respectful, especially noted during the discharge experience. Future Care Courtland gets five stars for being helpful and friendly, with a clean facility and residents appearing happy. Clarence Holloway from Environmental Services was praised for empathy and going above and beyond to help. Solomon (GNA) was appreciated for his assistance and dedication during the visit. The activity staff is amazing, and the family loves the care provided to their mom.
They were not satisfied with the facility at all, and this dissatisfaction seemed to span multiple locations in the Future Care chain. They reported an unbearable odor of urine on the second floor, with staff lingering near the nursing station amid the smell. They were never notified when their mother fell and was taken to the hospital. They described the staff as unprofessional and irritated when questions were asked. They described the facility as dirty and smelling like feces, with residents not being bathed and rooms uncomfortably hot. They stated that three residents were being fed by one GNA, signaling insufficient staffing. They warned others not to send loved ones there, citing serious care concerns.The collection of experiences shared about Future Care facilities runs a wide emotional gamut, from moments of genuine warmth and appreciation to episodes of concern that linger with visitors long after their stays. Several voices highlight how responsiveness and courtesy can stand out in a care setting. Ahmed, for instance, is remembered for his respectful and understanding approach when a family member was in a difficult situation, with one reviewer thanking him for reaching out to staff and helping coordinate support for their dad. On the kitchen side, a meal described as five-star by a resident's family member stands in relief against a backdrop of mixed day-to-day operations, as the same account praises Alice and her hardworking kitchen staff for delivering a satisfying lunch - BBQ chicken, collard greens, a baked sweet potato, and cornbread - that brought joy to a mother who is a resident there.
Support and warmth at the front of the house also shine through in multiple notes. Several reviewers describe the front desk staff as friendly and welcoming, reinforcing a sense of hospitality as soon as someone steps through the door. One visitor emphasized the cleanliness of the facility and the cordial reception they received, while another expressed gratitude after a family member was discharged and left with a positive impression of the entire process - staff patience, professionalism, and a sense of respect for the family navigating a challenging health journey.
Yet the story is far from uniform in tone. A number of reviewers recount troubling experiences that raise questions about safety, communication, and consistency. A particularly jarring note describes a late-afternoon odor of urine that filled a corridor on the second floor, extending from the elevator to the end of the hallway. The account notes that despite several staff members being present at the nursing station, the patient and family still faced a perceived neglect in basic comfort needs such as access to water, and a broader concern about dental hygiene and bathing on that day. In that same report, small daily repairs - like window blinds and floors - are mentioned as being addressed, providing a mixed picture of maintenance and hospitality.
Other criticisms center on communication gaps and perceived lapses in professional standards. One reviewer bluntly states dissatisfaction with the facility across the Future Care chain, recounting a serious event where their mom fell and was hospitalized, yet they were not notified by anyone. The sentiment is echoed in a separate line that calls "everyone" unprofessional, underscoring a perception that some staff interactions fall short of expected standards. These critiques sit alongside more positive showcases of engagement with residents and outside activities - someone performing for a group of residents felt at home, a sign that meaningful social moments do occur even amid broader concerns.
Despite the negatives, some entries reflect high satisfaction and repeat praise. A lengthy positive note states that Future Care Courtland "gets 5 stars as always," praising the staff for being helpful and friendly, the facility's cleanliness, and the consistent happiness of the person they visit. Other reviewers emphasize how staff balance care for patients with attention to visitors, noting professionalism and the presence of welcoming, approachable personnel at the front desk. There are mentions of well-organized experiences during visits and ongoing appreciation for the care team's dedication despite the inherent challenges in healthcare.
There are also nuanced accounts that highlight specific interpersonal dynamics and room-for-improvement areas. A reviewer describes an incident involving the management of a room change after an event that occurred in their mother's room, where a decision to move a patient to a different room while "the disrespectful person" was relocated felt wrong to them and their family. The sentiment captures the difficulty of managing space and dignity for all residents when conflicts or incidents arise. Similarly, another account notes irritation from a nurse or technician when questions are asked, pointing to a need for clearer communication and patient-family education, even as the overall care environment remains personally reassuring to some.
Several accounts touch on the logistics of daily care and the realities of staffing. One visitor recounts a day marked by a heavy workload on the floor, with three residents needing feeding and a single GNA assigned, prompting a call to reevaluate staffing assignments, especially on weekends. In another tribute to staff competence, a family member praises an environmental services worker, Clarence Holloway, whose empathy in assisting a resident with a lunch tray left a lasting impression and was so compelling that they requested this be acknowledged with his supervisor. The appreciation for such individual acts of kindness sits alongside concerns about operational pressures that can impact the consistency of care.
Hygiene, sanitation, and environmental conditions repeatedly surface as critical themes. Several reviews describe strong smells - urine and feces - along corridors and in resident rooms, with accompanying discomfort from heat and a perception that showers and personal care were not consistently attended to during the first week of a resident's stay. Complaints about cleanliness extend to rooms: one family member found their aunt's space not swept or mopped adequately, and another recounts a lunch tray left untouched in a resident's room, prompting a caregiver to intervene with a more capable utensil or support. In one particularly touching moment, a non-nursing staff member's willingness to step beyond his duties - someone from environmental services taking action to heat a neglected meal - was recognized as a proof of compassionate culture within the building.
Taken together, the reviews reveal a landscape of care that is deeply human - full of genuine kindness, quick responses, and small acts of empathy - paired with persistent challenges around odor, cleanliness, staffing, and communication. The presence of respectful, proactive staff like Ahmed and Clarence Holloway, and the visible pride in kitchen and front-desk teams, demonstrates that dedicated individuals can - and do - make meaningful, positive differences in residents' daily lives. At the same time, the recurring concerns about safety notifications, room management, and the ability to provide consistent daily care under staffing pressures point to opportunities for systemic improvement across Future Care facilities. The stories collectively underscore how critical clear communication, reliable hygiene practices, and adequate, well-supported staffing are to delivering the kind of care that families can trust and residents can feel comfortable in every day.
151 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Courtland in Baltimore, MD is an assisted living community that offers a wide range of amenities and care services to make residents feel comfortable and supported. The community prioritizes the well-being of its residents by providing various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. Residents can also enjoy the beautiful outdoor space and garden.
For dining needs, Courtland offers restaurant-style dining with special dietary restrictions taken into consideration. The community also provides housekeeping services to ensure a clean and organized living environment for all residents. Move-in coordination is available to assist new residents in settling in seamlessly.
In terms of care services, Courtland offers 24-hour call system and supervision for added safety and security. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their prescribed medications on time.
To enhance mental wellness, Courtland provides a mental wellness program that focuses on promoting emotional well-being among residents. Additionally, transportation arrangements can be made for non-medical needs as well as transportation to doctors' appointments.
Residents can engage in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to cater to any additional needs or requests.
Courtland is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This makes it easy for residents to access various amenities and healthcare facilities within close proximity.
Overall, Courtland is dedicated to providing a comfortable and supportive environment for its assisted living residents while offering a wide range of amenities and care services tailored to their individual needs.
This part of Baltimore, Maryland offers a variety of amenities that could make it a suitable location for senior living. With several pharmacies in close proximity, access to healthcare services is convenient. Additionally, there are reputable physician offices nearby, providing easy access to medical care. The area also boasts a selection of restaurants, cafes, and theaters for entertainment and dining options. In terms of healthcare facilities, there are multiple hospitals within a reasonable distance, ensuring quality medical services are readily available. For outdoor enthusiasts, several parks are situated nearby for recreational activities. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this neighborhood presents a well-rounded community with essential services and leisure opportunities for seniors looking to settle in the area.
Courtland is located at 7920 Scotts Level Road, Baltimore, MD 21208 in Baltimore city, Maryland
Courtland on seniors.fyi includes 5 photos including images showing interior, trees, brick exterior, lobby, painting, physical therapy, exercise equipment, rehabilitation, and more.
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