Courtland in Baltimore, MD
Save7920 Scotts Level Road, Baltimore, MD 21208
For more information about senior living options: (844) 490-3973
Ahmed was respectful and understanding, and he reached out to staff to help. The kitchen staff, led by Alice, prepared a 5-star meal that the resident enjoyed. The front desk staff person was friendly. The window blinds were repaired and the floor was clean. The facility is very clean, the staff are friendly, and visitors feel welcomed. The staff were patient, friendly, professional, and respectful. Clarence Holloway demonstrated compassion by proactively helping with a solution for the resident's lunch. Solomon received five stars for his helpfulness. The staff were extremely helpful and kind. The staff provided tender loving care and treated her with respect. The activity staff are amazing. The facility is nice and clean.
The facility does not serve real meals or drinks, leaving residents dehydrated. Four people in two rooms must share a bathroom that has no shower and is not kept clean. They refuse to allow a patient to use a vending machine to get something real to drink. Gowns are not provided for patients. A patient gets far less space than others, while another in bed receives about 75% of the room, implying inequitable space. Families are not notified when a loved one is hospitalized and communication is poor. A dialysis appointment is canceled and a medication is given without the family's knowledge. Staff did not call to check on the patient’s well-being. The facility is described as dirty with a strong urine odor and hygiene lapses, with bathing being skipped. The staff are described as unbelievably rude, with reports of residents being left to starve.Courtland in Baltimore is best suited for families seeking a mid-range option that emphasizes warmth, visible staff availability, and an active social environment. The community tends to foster friendly interactions at the front desk, with activity teams that engage residents, and with nursing staff who can be responsive when engaged. It can work well for residents who value daily human connection, a welcome variety of meals, and regular visits from loved ones. This is not the pick for those who insist on flawless cleanliness, absolute privacy, or uniformly rapid responses to every medical or hygiene concern. In short, Courtland rewards advocacy and engagement; it punishes complacency or passivity in care.
Those who should consider alternatives include families with very high expectations for pristine, odor-free environments and consistently perfect maintenance, or for residents who require near-continuous one-on-one care due to complex medical needs. The reviews reveal repeated concerns about cleanliness, odors, and inconsistent room conditions, including semi-private rooms, shared bathrooms without showers, and occasional reports of dirty spaces. Communication gaps about medical events or hospital transfers also surface frequently, along with episodes of delayed pain management and perceived unprofessional attitudes among some staff. For families prioritizing private accommodations, predictable daily routines, and unwavering transparency, a different community may deliver a more consistent experience.
The strengths at Courtland can meaningfully offset certain drawbacks for many families. Positive notes about the kitchen, on days when meals hit a high mark, show that nutrition can be a bright spot, one resident’s meal praised as five-star on a particular day illustrates that culinary quality is possible here. The front desk and certain staffers are repeatedly described as friendly, responsive, and personable, and several residents and families highlight empathetic caregivers who go above and beyond. The facility’s cleanliness and attractive common spaces appear to be assets when operations are running smoothly, and the activity and social programs, along with the occasional shout-out to specific staff members, provide meaningful engagement that can improve a resident’s day. For families who can actively participate in care planning and follow up, these pros can balance some of the rougher days.
However, the core cons present persistent, real risks that can erode trust if not actively managed. Odors, inconsistent cleanliness, and reports of unmet basic needs surface repeatedly, including days when meals sit cold, bathrooms go unclean, or rooms feel neglected. Understaffing is a recurring theme, with families noting delays in obtaining pain medication or assistance, and some caregivers sounding overburdened or overwhelmed. Communication lapses, especially around hospital transfers, changes in room assignments, or calls to families, appear in multiple accounts and can leave loved ones feeling out of the loop during volatile moments. The risk of insufficient privacy, including shared baths and variable room quality, is another factor that can impact long-term satisfaction, particularly for residents who value autonomy and dignity.
To navigate Courtland successfully, prospective families should approach the community with a clear action plan. Prioritize requesting a consistent care team, ideally a dedicated GNA or small team, to reduce variability in daily routines. Insist on real-time updates for any medical events, hospital transport, or changes in medications, and set up a reliable family liaison point of contact. Demand transparent, daily meals and hygiene routines, with proactive reminders when meals or personal care fall behind. Ask to tour during multiple shifts to observe how housekeeping, nursing, and dining operations function at different times. Bring up expectations around private rooms and shower availability, and request written care plans that outline accountability for cleanliness and timely responses. A candid discussion about staffing levels and escalation procedures can prevent tomorrow’s disappointments.
The bottom line is that Future Care Courtland delivers genuine warmth, approachable staff, and a lively social fabric that many families will value. But the trade-off is a pattern of cleanliness inconsistencies, variable meal quality, and communication gaps that require vigilant advocacy from families. For those who can stay engaged, insist on strong daily oversight, and push for reliable operations, Courtland can be a workable home with moments of real excellence. For families who cannot tolerate routine odor concerns, delayed care, or opaque communication, it is prudent to explore alternatives, facilities with stronger staffing models, stricter hygiene standards, and more consistent family partnership. In the right circumstances, Courtland stands as a solid option; in the wrong ones, it can become a source of ongoing worry and frustration.
151 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Courtland in Baltimore, MD is an assisted living community that offers a wide range of amenities and care services to make residents feel comfortable and supported. The community prioritizes the well-being of its residents by providing various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. Residents can also enjoy the beautiful outdoor space and garden.
For dining needs, Courtland offers restaurant-style dining with special dietary restrictions taken into consideration. The community also provides housekeeping services to ensure a clean and organized living environment for all residents. Move-in coordination is available to assist new residents in settling in seamlessly.
In terms of care services, Courtland offers 24-hour call system and supervision for added safety and security. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their prescribed medications on time.
To enhance mental wellness, Courtland provides a mental wellness program that focuses on promoting emotional well-being among residents. Additionally, transportation arrangements can be made for non-medical needs as well as transportation to doctors' appointments.
Residents can engage in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to cater to any additional needs or requests.
Courtland is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This makes it easy for residents to access various amenities and healthcare facilities within close proximity.
Overall, Courtland is dedicated to providing a comfortable and supportive environment for its assisted living residents while offering a wide range of amenities and care services tailored to their individual needs.
This part of Baltimore, Maryland offers a variety of amenities that could make it a suitable location for senior living. With several pharmacies in close proximity, access to healthcare services is convenient. Additionally, there are reputable physician offices nearby, providing easy access to medical care. The area also boasts a selection of restaurants, cafes, and theaters for entertainment and dining options. In terms of healthcare facilities, there are multiple hospitals within a reasonable distance, ensuring quality medical services are readily available. For outdoor enthusiasts, several parks are situated nearby for recreational activities. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this neighborhood presents a well-rounded community with essential services and leisure opportunities for seniors looking to settle in the area.
Courtland is located at 7920 Scotts Level Road, Baltimore, MD 21208 in Baltimore city, Maryland
Courtland on seniors.fyi includes 5 photos including images showing interior, trees, building, entrance, brick exterior, lobby, painting, physical therapy, and more.
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