Crofton Convalescent Center

Pros

• The facility is clean, bright, and cheerful, providing a welcoming atmosphere for residents and visitors alike.
• The devoted staff goes above and beyond to care for residents, even during challenging times.
• Residents receive high-quality care, with many noting their loved ones' improvements in physical therapy and overall well-being.
• Visitors appreciate the communicative nature of the staff, who engage positively with both patients and family members.
• The rehabilitation staff is praised for their diligent work and effectiveness in helping residents regain mobility.
• Families feel a sense of community and support, often experiencing warm relationships with the caregivers.
• One reviewer lauded the facility as top-notch and expressed confidence in recommending it to others.

Cons

• The facility has experienced high staff turnover and a lack of communication between staff members since Autumn Lake acquired it.
• Residents have received poor care, including neglect that led to bedsores, diaper rash, and inadequate personal hygiene.
• Food quality is consistently low, often served lukewarm and unappealing.
• Visitors are allowed during high COVID numbers, raising concerns about health safety protocols.
• Management is reportedly unhelpful, and staff are frequently unavailable when care is needed.
• There have been reports of patients not being checked on or having their needs met promptly.
• Positive experiences seem to be inconsistent, with some areas of the facility providing better care than others.

Review

The feedback surrounding the Crofton Convalescent and Care facility, particularly since its acquisition by Autumn Lake in the summer of 2021, presents a diverse range of experiences from families with loved ones residing there. While some reviews highlight commendable care and a pleasant environment, others describe troubling instances of neglect and subpar service that have led to significant distress among residents and their families.

One recurring theme is the staff turnover and insufficient communication among personnel. Families have expressed concern over the frequent changes in staffing, especially within the activities department. This inconsistency appears to diminish the quality of life for residents, leading to periods where engaging activities were scarce or poorly managed. Additionally, some commenters noted that essential services, such as maintaining bed landline phones for resident communication, were neglected by staff who would often unplug them.

Concerns about resident care are particularly serious from those who have had relatives on the long-term care side of the facility. One family shared a harrowing experience where their loved one developed bedsores due to lack of repositioning and diaper rashes from infrequent changes. Reports of inadequate personal hygiene—such as unbrushed teeth and missed showers—further illustrate how some residents are not receiving essential care. In contrast, accounts from family members whose loved ones were in rehabilitation claimed they received attentive care and made significant progress during their stay. This discrepancy raises questions about resource allocation within the facility; many believe that better nurses were being shifted away from long-term care to focus on rehabilitation patients instead.

Despite these negative experiences, there are numerous positive testimonials praising both staff efforts and treatment outcomes at Crofton Convalescent & Care. For instance, families reported excellent quality of life for their elderly relatives over extended stays at the facility. Some reviews described it as clean, bright, and welcoming—a stark contrast to accounts mentioning neglectful conditions. Testimonials highlighted that devoted staff worked diligently under challenging circumstances while offering emotional support to residents during difficult times.

Visitors also noted similar aspects regarding hospitality; several spoke about feeling welcomed during visits without appointments and even invited to dine with residents—a gesture indicating a warm atmosphere within certain parts of the establishment. Good food presentation has been mentioned positively by visitors who appreciated seeing appetizing meal options prepared for residents compared with other reports criticizing lukewarm meals lacking appeal.

The overall experience at Crofton Convalescent & Care reflects a microcosm seen across many such facilities—a combination of high-quality service alongside alarming deficiencies in care provision depending upon staffing levels and individual circumstances. Consideration must be given not just to physical comfort but also mental well-being through consistent engagement opportunities facilitated by adequate staffing ratios.

In light of these mixed reviews, it is clear that change is needed at Crofton Convalescent & Care under Autumn Lake's management if they hope to ensure every resident receives compassionate care consistently without fail—even amidst ongoing challenges such as high COVID numbers compelling visitor restrictions or concerns about common health practices within nursing homes today. Effective communication between management teams addressing concerns proactively may very well help bridge gaps identified by families seeking assurances around proper attention paid toward vulnerable individuals entrusted into their hands.

This part of Crofton, Maryland offers a variety of amenities and services that cater to the needs of seniors. With several places of worship nearby, including St Elizabeth Ann Seton Church and Christian Community Presbyterian Church, residents have access to spiritual guidance and community engagement. The presence of multiple pharmacies such as CVS Pharmacy, Giant Pharmacy, and Walgreens ensures easy access to medications and healthcare products. In terms of dining options, there are popular chains like Chick-Fil-A and McDonald's as well as sit-down restaurants like Mission BBQ and Lures Bar and Grille. For those seeking medical care, there are reputable physicians offices in close proximity such as Nighttime Pediatrics and Johns Hopkins. Additionally, the availability of parks like Piney River Nature Preserve provides opportunities for outdoor activities and relaxation. Hospitals like Anne Arundel Medical Center are also easily accessible for any medical emergencies or specialized care needs. Overall, this area of Crofton provides convenience, comfort, and a sense of community for seniors looking to settle down in a welcoming neighborhood.

Places of Worship

• St Elizabeth Ann Seton Church (0.5 miles)
• Christian Community Presbyterian Church (4.1 miles)
• Heritage Community Church (7.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Giant Pharmacy (0.8 miles)
• Wegmans (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.6 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• McDonald's (1 miles)
• Mission BBQ (1.3 miles)
• Chick-Fil-A (1.8 miles)
• Chick-Fil-A (3.7 miles)
• Lures Bar and Grille (4.4 miles)
• Bob Evans (4.7 miles)

Cafes

• Chesapeake Bay Roasting Company (1.1 miles)
• Panera Bread (1.4 miles)
• Big Bean (8.3 miles)

Theaters

• Regal Waugh Chapel & IMAX (1.5 miles)
• Bow Tie Annapolis Mall 11 (7.5 miles)

Physicians

• Nighttime Pediatrics (1.6 miles)
• The Pediatric Group (1.8 miles)
• Malouf Eye Center (3.7 miles)
• Johns Hopkins (3.7 miles)
• Greater Maryland Pain Management (4.8 miles)
• MyEyeDr (4.8 miles)
• Johns Hopkins odenton (4.8 miles)

Parks

• Piney Orchard Nature Preserve (3.8 miles)
• Allen Pond Park (6.1 miles)
• Randazzo Softball Park (7.8 miles)

Hospitals

• Bowie Health Center-Emergency Medical Care (5.6 miles)
• Kimbrough Ambulatory Care Clinic Main Pharmacy (6.5 miles)
• Luminis Health Community Clinic Arundel Lodge (7.9 miles)
• Anne Arundel Medical Center (8.1 miles)