Future Care Charles Village in Baltimore, MD
Save2327 North Charles Street, Baltimore, MD 21218
For more information about senior living options: (844) 490-3973
The staff are always friendly and professional. The GNA Shannon has been amazing and truly cares for her patients. Rehab services were wonderful and helped patients regain strength. Angela Wright provides excellent, superior service. The facility is nice, clean, and well organized with a caring team. The therapists, especially Ursula and Jenna, are exceptional and uplifting. Antwan, the director of admissions, is very helpful and ensures patients' needs are met. The staff treat loved ones with kindness and respect. Future Care feels like a second family due to the supportive staff. The cleaning crew is thorough and the facility is well kept. The 3rd-floor nurses, including Joe, Angie, and William, are great. The front-desk and support staff greet visitors warmly and create a welcoming atmosphere.
The facility is described as having poor customer service, with the receptionist not greeting visitors and patients forced to repeatedly ask for instructions. The smell of the facility is unpleasant, and the staff are not friendly or show remorse toward patients. There is a chronic lack of communication; no one has introduced themselves or discussed the mom’s care plan. A nurse on the third floor is described as having a terrible attitude. The facility is labeled unsafe and unprofessional, with reports of questionable shift practices and staff being blocked from contacting management. The building is old, outdated, and dingy, with small rooms, dim lights, and dated decor. Elevators are frequently broken and maintenance issues are noted, including one elevator out of service for over a month. There are claims that belongings can be stolen when a loved one passes away. Food service is inconsistent, with meals late or served at room temperature and poor communication about food service. There are serious neglect concerns, including bedsores, patients being left without adequate care, ignored complaints, and delays in pain medications.Future Care Charles Village is best suited for families prioritizing strong rehabilitation and long-term nursing care where the therapy teams and hands-on staff can drive meaningful mobility and daily functioning, often despite an aging building. The community has repeatedly earned praise for its therapists and nursing personnel who deliver persistent, attentive care, with stories of people walking again and medication regimens being optimized through collaboration among nurses, therapists, and admissions staff. This is a facility that tends to shine when residents need consistent rehab momentum, clear care plans, and a supportive environment that feels like a small team rallying around the patient. Those seeking a pristine, modern look or uniformly flawless customer service across every shift should recognize that the aesthetic and some service elements may lag behind the care quality in intense moments.
Those who may want to consider alternatives fall along a few clear lines. First, families that cannot tolerate frequent front-desk friction, inconsistent greetings, and communication gaps should prepare for a different experience here, since reviews repeatedly flag moments of unclear instructions and uneven initial impressions. Second, anyone who expects a brand-new facility with contemporary décor, bright rooms, and perfectly maintained public spaces may be disappointed; several accounts describe a dated building, small rooms, and odors that linger despite ongoing cleaning. Third, for residents who require highly reliable, 24/7 oversight with flawless staffing across all shifts and a dining program that consistently delivers at exact times, the inconsistencies noted on certain shifts may be a deal-breaker. Finally, those who value ironclad safety and minimal risk of items going missing should weigh the multiple anecdotes about equipment issues, bed rails, and occasional safety concerns that surface in reviews.
The strongest positives live in the therapy and nursing core. Rehab services come up repeatedly as a standout, led by dedicated therapists who are described as both technically skilled and motivating. Names that recur in praise, Ursula, Jenna, Antwan, Angela, and others, signal a level of consistency and personal investment that translates into real gains for patients recovering from surgeries or injuries. The nursing teams on the floors, particularly a subset of third-floor staff, are celebrated for their attentiveness and expertise, with many family members expressing relief and trust after seeing focused care and timely communication. Cleanliness and a decent upkeep of spaces contribute to a sense of safety; grateful visitors cite well-maintained common areas, reliable housekeeping, and a generally pleasant environment that supports recovery and routine.
Yet, the cons are real enough to influence the decision-making calculus. Several reviews point to uneven customer service, with some staff coming across as unwelcoming or overwhelmed during high-traffic periods. Odors and an aging interior surface the impression that the facility has not kept pace with modern expectations, and there are recurrent logistics worries such as elevator downtime, inconsistent meal service timing, and occasional delays in responding to family inquiries. Night-shift experiences are highlighted as a particular risk area, with reports of rushed care, missed cues, or slower-than-desired responses to urgent needs. There are also isolated cautionary notes around medication timeliness and incident reports, and a few disturbing anecdotes about belongings and personal items, underscoring the importance of careful monitoring and a proactive, documented care plan.
Despite these drawbacks, the key clinical strengths often offset the negatives for the intended use. For families seeking rehab and ongoing skilled nursing, the combination of robust physical, occupational, and speech therapy, plus a track record of attention from nurses and aides who genuinely engage with residents, can produce meaningful improvements in function and quality of life. When therapy teams are aligned with admissions and wound-care specialists, the trajectory toward regained independence becomes plausible, and families frequently report peace of mind knowing that staff acknowledge concerns and follow through on requests. In long-term care scenarios, the facility’s cleanliness, routine, and steady staff presence provide a dependable daily rhythm that many families value highly, even if the surroundings are not state-of-the-art.
For families weighing the next steps, concrete guidance emerges from the surrounding realities. Schedule multiple visits to observe daytime and evening shifts, request unfiltered conversations with the therapy team, and ask to review the care plan, medication management, and safety protocols in writing. Verify the status of elevators and room layouts, as well as meal service timing and dietary accommodations, since these logistics shape daily life as much as clinical care does. Have candid discussions about communication expectations: who will provide daily updates, how concerns are escalated, and what mechanisms exist to protect resident belongings. If a modern, flawless aesthetic and consistently sparkling front-desk service are non-negotiables, it may be prudent to compare with other options. If, instead, the priority remains tangible clinical excellence, patient-centered therapy, and a transparent, caring staff, Future Care Charles Village delivers a compelling, practical choice for senior rehabilitation and long-term care in Baltimore.
109 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Future Care Charles Village in Baltimore, MD is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community boasts a luxurious beauty salon where residents can pamper themselves and look their best. Residents can also enjoy their favorite shows and movies with cable or satellite TV in their spacious and fully furnished rooms.
Transportation is made easy with community-operated transportation as well as transportation arrangements for doctors' appointments. There is also a computer center available for residents to stay connected with loved ones or engage in online activities. Wi-Fi/high-speed internet is provided throughout the community.
Residents can dine in elegance at the on-site restaurant-style dining room, where they can savor delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure each resident's nutritional needs are met.
To promote physical wellness, there is a fitness room equipped with exercise equipment, as well as planned daily activities and fitness programs that cater to different abilities and interests. For mental wellness, there is a mental wellness program in place.
The community offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents' medication routines are followed accurately.
Future Care Charles Village takes pride in its beautiful garden and outdoor spaces where residents can relax and enjoy nature. A small library is available for those who love reading, while a gaming room provides entertainment options.
Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Move-in coordination makes transitioning into the community seamless for new residents.
Convenience is key at Future Care Charles Village, with cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals nearby. With all these amenities and care services available, Future Care Charles Village truly provides an exceptional assisted living experience for its residents.
This area of Baltimore, Maryland offers a convenient and accessible location with a variety of amenities nearby. With pharmacies such as CVS and Walgreens within close proximity, access to healthcare services is readily available. In addition, there are several hospitals and medical centers in the vicinity, including MedStar Union Memorial Hospital and UMMC Midtown Campus. For dining options, residents can choose from fast food chains like Burger King and McDonald's or enjoy a sit-down meal at restaurants like Trinacria Macaroni Works or Miss Shirley's Cafe. Transportation is easily accessible with Penn Station nearby. The area also features cafes like Dooby's and Ceremony Coffee Roasters for relaxing get-togethers. Parks such as Rash Field and Federal Hill Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood offers a diverse range of services and activities for seniors seeking a comfortable living environment in Baltimore.
Future Care Charles Village is located at 2327 North Charles Street, Baltimore, MD 21218 in Baltimore city, Maryland
Future Care Charles Village on seniors.fyi includes 5 photos including images showing interior, healthcare, windows, building, urban, architecture, office, dining, and more.
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