Future Care Charles Village

Pros

• The rooms are kept very clean.
• Physical therapy has been very helpful and made a difference for the reviewer.
• Staff members Angie, Danielle, and Mike standout and do whatever they can to help.
• The therapy offered is really good and has been beneficial to the reviewer.
• The housekeeping department is excellent and keeps the facility clean.
• The multi-purpose room offers activities and a chance to visit with friends, which the reviewer enjoys.
• The reviewer recommends Future Care Charles Village to people they know.
• The facility ensures that residents are clean and cared for.
• It is always clean at the facility.

Cons

• The staff on duty try their very best being overworked and underpaid.
• The lack of care is commonplace and the facility is antiquated.
• The rooms need to be updated and the entire facility needs to be torn down and remodeled.
• They never received their pain medication as of the time of writing, despite it being late afternoon.
• There was a lack of care for the residents, with examples such as a lady coughing like she invented Covid and the stench of urine in a room.
• The staff do their job but are not super friendly.
• The service during events when family can visit is horrible, with delays in getting served.
• Many residents need help getting around, but no one is available to assist them.

Review

Future care Charles Village is a facility that provides rehabilitation services for individuals recovering from surgeries or medical procedures. However, the experience of patients seems to vary greatly based on their personal circumstances and the level of care received.

One patient arrived at the facility after undergoing total knee revision surgery. Unfortunately, they experienced delays in receiving pain medication upon their arrival, waiting until 2 am and then again at 6 am. The next day, they encountered a physical therapist who asked irrelevant questions and a speech pathologist despite not requiring speech services. While acknowledging that the staff on duty try their best given their workload and compensation, this patient felt neglected in terms of receiving timely pain medication and adequate care. They even reported sitting in a room with another resident exhibiting distressing symptoms without proper attention. This individual concluded that the facility needed significant updates and improvement.

On the other hand, another patient who had been at Future care Charles Village since November 2018 had only positive things to say about their experience. They found multiple activities available to keep themselves engaged, including attending concerts. While acknowledging that the food quality can vary, this patient praised the cleanliness of the rooms and stated that anyone could consider coming here for rehabilitation or long-term care.

Similarly, another patient who arrived at the beginning of January was highly satisfied with three specific staff members: Angie, Danielle, and Mike. They commended the quality of therapy provided by these individuals and highlighted the exceptional cleanliness throughout the facility. This patient's family also commented on how good it smelled during visits.

Another long-term resident expressed contentment with their time spent at Future care Charles Village. They particularly enjoyed participating in activities and spending time in the multi-purpose room with friends. Although they mentioned wanting more opportunities to go on trips outside of the facility, this did not significantly detract from their overall positive experience.

In contrast to these positive accounts, one reviewer described their experience at Future care Charles Village as average overall. While acknowledging that the staff fulfilled their job requirements, they felt that the level of friendliness could be improved. This reviewer also mentioned issues with the timing and quality of service during special events when families visited. However, they recognized that the facility maintained cleanliness and provided proper care for residents, making it better than other similar establishments in the city.

Overall, Future care Charles Village appears to have a range of experiences reported by patients and their families. Some individuals found the facility to be clean, with dedicated staff members providing beneficial therapy and engaging activities. However, others expressed concerns about delays in receiving medication, impertinent questioning by therapists, and limited personal attention. Potential improvements include better staffing levels and increased personalization.

This area of Baltimore, Maryland offers a convenient and accessible location with a variety of amenities nearby. With pharmacies such as CVS and Walgreens within close proximity, access to healthcare services is readily available. In addition, there are several hospitals and medical centers in the vicinity, including MedStar Union Memorial Hospital and UMMC Midtown Campus. For dining options, residents can choose from fast food chains like Burger King and McDonald's or enjoy a sit-down meal at restaurants like Trinacria Macaroni Works or Miss Shirley's Cafe. Transportation is easily accessible with Penn Station nearby. The area also features cafes like Dooby's and Ceremony Coffee Roasters for relaxing get-togethers. Parks such as Rash Field and Federal Hill Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood offers a diverse range of services and activities for seniors seeking a comfortable living environment in Baltimore.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.4 miles)
• Walgreens (0.9 miles)
• Walgreens (0.9 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)

Restaurants

• Burger King (0.6 miles)
• McDonald's (0.6 miles)
• Trinacria Macaroni Works (1.6 miles)
• The Yard (2 miles)
• Pratt Street Ale House (2 miles)
• Miss Shirley's Cafe (2.1 miles)
• Phillips Seafood (2.1 miles)

Transportation

• Penn Station (0.6 miles)

Hospitals

• MedStar Union Memorial Hospital (0.9 miles)
• UMMC Midtown Campus (1.1 miles)
• Kennedy Krieger Institute (1.7 miles)
• Johns Hopkins Outpatient Pharmacy (1.8 miles)
• Osler Bulding (1.8 miles)
• Baltimore VA Medical Center (1.9 miles)
• The Charlotte R. Bloomberg Children's Center at Johns Hopkins Hospital (2 miles)

Physicians

• University of Maryland Medical Center Midtown Professional Building (1.2 miles)
• East Baltimore Medical Center (1.2 miles)
• Scottish Rite Speech & Language Center (1.3 miles)
• Jai Medical Center (1.5 miles)
• University Health Center (1.9 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (1.9 miles)
• Bmore Health (2.8 miles)

Cafes

• Dooby's (1.2 miles)
• Ceremony Coffee Roasters (1.4 miles)
• Miss Shirley's Cafe, Roland Park (2.1 miles)
• Starbucks (2.4 miles)
• Pitango Bakery + Cafe (2.8 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)

Parks

• Rash Field (2.5 miles)
• Federal Hill Park (2.5 miles)
• Harbor Point Central Plaza (2.6 miles)
• Patterson Park (2.8 miles)
• Patterson Park Annex (3 miles)
• Canton Waterfront Park (3.6 miles)
• Rodgers Forge Tot Lot (4.2 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (4.4 miles)