Churchill Manor Retirement

Pros

• The facility is described as nice and homey during a tour.
• The building is beautiful and the residents appear to be very happy there.
• The food is pretty good.
• Rooms are comfortable, large, and well-appointed.
• The garden is well-kept, calming, and bucolic.
• The atmosphere is warm, friendly, and welcoming.
• It is a family-owned and run "vintage hotel-like" gem with high standards, integrity, and respect.
• The nursing staff are wonderful and competent.
• The staff are attentive and treat residents with courtesy and respect.
• Bunny and Bobby Renaud and their staff are caring, supportive, and respectful.

Cons

• The reviewers were very disappointed with the care.
• The staff did not seem interested in helping the father stay mobile and kept him in bed all day unless pressed.
• The facility did not provide the twice-weekly showers as promised.
• The nurse on duty did not inspire confidence, fumbling with equipment and seeming to lack knowledge.
• There was a lack of basic medical care, and no doctor was seen.
• The food was awful, and only iced tea was available with meals.
• The facility was described as the worst, with mouse infestations and unprofessional staff who did not care for residents.
• The reviewers claimed the facility was money-hungry.
• There was poor communication and scheduling, especially with the activity director.
• Visitors observed staff on their phones or sleeping during visits.

Review

The collection of reviews about College Manor paints a picture of a place that inspires strong, sometimes opposing emotions. On one end of the spectrum, families describe a warm, homey atmosphere with attentive staff, beautiful grounds, and a sense of being part of a caring, family-run community. On the other end, there are alarm bells about basic care gaps, inconsistent medical attention, and what some visitors feel is a lack of true compassion. Taken together, the comments suggest that experiences at College Manor can vary widely from one resident to the next and from one day to the next.

Several accounts center on a rough start or ongoing concerns about daily care. One family describes a very disappointing experience where promises made before admission - like helping a dad with mobility out of bed, getting into a wheelchair or recliner, and providing regular assistance with showers - proved unreliable unless family members insisted. They felt the facility prioritized keeping him in bed rather than supporting mobility, and they were frustrated by the absence of consistent nursing and medical oversight: a nurse who seemed unsteady with equipment, no doctor consistently available, and a sense that basic medical care was lacking. Food quality was also a frequent gripe, with reports of limited beverage options and infrequent access to alternatives beyond iced tea. In that narrative, after a short stay, the family chose to move their dad elsewhere, underscoring a perception that the care did not meet their expectations for health and well-being.

Other visitors echo concerns about staff availability and attentiveness. One person noted that, during visits, staff were often on their phones or otherwise unavailable, with occasional observations of staff who appeared to be sleeping. Such impressions contribute to a broader impression of disorganization or under-resourcing on certain days or in certain moments, even as other testimonials emphasize warmth and competence on other days.

Not all feedback is negative, however. A number of reviews highlight positive experiences and meaningful, even transformative, outcomes for residents. Several families praise the facility's warmth, friendliness, and family-owned character, describing College Manor as a "warm, welcoming" environment with a "vintage hotel-like" charm. One resident's family spoke of a year-long stay that began with anxiety but evolved into appreciation for patient staff and engaging daily activities. They emphasized the positive atmosphere, the well-appointed rooms, and the sense of a community that supports both residents and families.

There are particularly heartfelt endorsements that reference specific staff members and the emotional support they provided. One guest thanked Bunny and her team for their ongoing care, including the day of a loved one's passing, noting that Bunny offered both practical help and a compassionate shoulder to lean on. This sentiment recurs in multiple accounts that cite Bunny, Bobby Renaud, and other staff as dedicated, respectful, and genuinely caring. In several reviews, families report feeling that their loved ones were treated with courtesy and respect, and they describe personal connections with caregivers that made a difficult transition smoother and more reassuring.

The reviews do not shy away from praising the physical environment and the social aspects of life at College Manor. Several commenters highlight comfortable, large rooms and attractive, well-maintained surroundings. The garden and grounds are described as well-kept and calming, with references to a picturesque setting on Front Street and the sense of a peaceful, home-like campus. The building's aesthetic - old and charming, with moments of architectural interest like stained glass, pipe organs, and spacious common areas - contributes to the sense that College Manor can feel like a welcoming, lived-in space rather than a clinical facility.

In summation, College Manor appears to be a place of strong contrasts. For some families, it is a place where staff go above and beyond, where residents thrive, feel safe, and enjoy meaningful activities and social interaction. For others, it is a site of serious concerns about mobility support, consistent medical care, and basic daily needs. The recurring threads - compassionate individuals and a sense of family ownership on one hand, and reports of disorganization, understaffing, or neglected care on the other - suggest that prospective families should approach with a critical, hands-on mindset: visit multiple times, speak directly with residents and families, ask hard questions about nurse presence and physician access, and assess whether the day-to-day reality aligns with the values they seek for their loved ones. If you do find staff who are engaged and responsive - like Bunny and others who are repeatedly praised - the experience can be deeply reassuring and life-enhancing for residents and their families. If you encounter the more troubling patterns described, it may be a sign to look elsewhere or to demand concrete improvements and clearer communication from the administration.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Walgreens (0.8 miles)
• Walgreens (0.9 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)

Transportation

• Penn Station (0.5 miles)

Restaurants

• McDonald's (0.6 miles)
• Burger King (0.7 miles)
• Trinacria Macaroni Works (1.5 miles)
• The Yard (2 miles)
• Pratt Street Ale House (2 miles)
• Miss Shirley's Cafe (2 miles)
• Phillips Seafood (2 miles)

Hospitals

• MedStar Union Memorial Hospital (1 miles)
• UMMC Midtown Campus (1.1 miles)
• Kennedy Krieger Institute (1.6 miles)
• Johns Hopkins Outpatient Pharmacy (1.7 miles)
• Osler Bulding (1.7 miles)
• Baltimore VA Medical Center (1.8 miles)
• The Charlotte R. Bloomberg Children's Center at Johns Hopkins Hospital (1.8 miles)

Physicians

• East Baltimore Medical Center (1.1 miles)
• University of Maryland Medical Center Midtown Professional Building (1.1 miles)
• Jai Medical Center (1.4 miles)
• Scottish Rite Speech & Language Center (1.4 miles)
• University Health Center (1.9 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (1.9 miles)
• Bmore Health (2.7 miles)

Cafes

• Dooby's (1.1 miles)
• Ceremony Coffee Roasters (1.3 miles)
• Miss Shirley's Cafe, Roland Park (2.2 miles)
• Starbucks (2.3 miles)
• Pitango Bakery + Cafe (2.6 miles)
• Starbucks (3.1 miles)
• Starbucks (3.4 miles)

Parks

• Rash Field (2.4 miles)
• Federal Hill Park (2.4 miles)
• Harbor Point Central Plaza (2.5 miles)
• Patterson Park (2.7 miles)
• Patterson Park Annex (2.8 miles)
• Canton Waterfront Park (3.4 miles)
• Fort McHenry National Monument and Historic Shrine (4 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (4.5 miles)