P-B Health Home Care Agency, Inc

Pros

• Yomi gave excellent care to the reviewer's mother, answered all questions, and left materials to aid in caregiving.
• Anthony Newport is an excellent nurse who does his job to perfection; PB Health is lucky to have him.
• Yinka works for PB Health and rates it as a 5-star company.
• P-B Home Health Agency has addressed the reviewer's senior mother's health concerns with very timely visits.
• The reviewer recommended giving P-B Home Health Agency a try for home health services.

Cons

• Reviewers claim the agency sends unqualified employees who accomplish nothing and still collect Medicare payments.
• They report frequent missed appointments and difficulty contacting the office by phone.
• Nurses are inconsistent with high turnover, and notes are not carried over between caregivers.
• The service is described as rushed, poorly educated, and sloppy.
• There are allegations of gross negligence, including an incompetent nurse who misplaced a catheter, endangering a patient.
• The agency is described as rude, late, and frequently canceling or rescheduling appointments without notice.
• Some reviews accuse the organization of fraudulent billing or charging for minimal work.
• Customers report unreliability, lack of supplies, and poor communication.

Review

There is a strong thread of dissatisfaction running through many accounts of PB Health/P-B Health Care, with repeated complaints about unqualified staff, inconsistent care, and a sense that the agency is more a source of headaches than a reliable partner in home health. Several reviewers describe a pattern of new nurses arriving every one-and-a-half to two weeks, with essentially no continuity of care. Each nurse seems to bring a different approach, different opinions about the equipment used, and different expectations for what constitutes proper patient education. The result, according to these reviews, is a chaotic experience in which nothing seems to carry over from one visit to the next, notes aren't read, and patients must repeatedly re-explain their needs, questions, and goals. One reviewer even notes that scheduling feels like "having a part-time job," with the constant need to document and advocate for oneself to ensure anything is done.

Safety and quality concerns are a dominant theme. Several accounts describe life-threatening consequences or near-misses attributed to the agency's care. A particularly alarming claim involves an incompetent nurse who allegedly misplaced a suprapubic catheter, leading to shock and a critical medical situation for a loved one on life support. In other instances, reviewers question the qualifications of staff and the overall level of clinical competence, with suggestions that some employees may be grazing Medicare for services that aren't adequately delivered. The tone in these reviews is consistently cautious - readers are urged to question the qualifications of the staff and to be wary of any impression that the agency might be exploiting the system. There are even specific allegations of fraudulent billing and of staff who "will charge your insurance or Medicare for 10 minutes of work." While these are serious accusations, they reflect the depth of distrust that permeates several postings.

Communication with the agency appears to be another major pain point. Reviewers recount rude behavior, unreturned phone calls, and last-minute rescheduling that upends already fragile routines. Some describe the office as difficult to reach, with late returns to emergency calls and hours that don't align with patients' needs. A few reviewers recount confrontations with staff where patients felt blamed or dismissed, including a physical therapy encounter where a supervisor allegedly accused a patient of lying about an appointment. The overall impression is one of poor customer service and unreliability, with frequent cancellations, no shows, and a general sense that the agency does not prioritize timely, compassionate communication.

There are, however, pockets of positive feedback that complicate the overall narrative. A handful of reviewers highlight individual nurses who stood out for their professionalism and care. One tester notes that Yomi provided excellent care, answered questions, and left materials to assist the family in caregiving. Another reviewer asserts that a nurse named Anthony Newport does an excellent job, calling out his reliability and willingness to communicate when unable to attend a visit. A few comments praise timely visits and responsive attention to health concerns from the agency when it has functioned as expected. These positive experiences suggest that the quality of care may vary significantly depending on which caregiver is assigned, and that there are competent, compassionate professionals within the organization - albeit not consistently enough to balance the broader criticisms.

Beyond the interpersonal dynamics and reliability issues, there are practical and logistical concerns raised by multiple reviews. Several reviewers point out a lack of essential supplies or the agency's failure to communicate about them. Others mention substandard infection control practices, such as using inappropriate materials (for example, cleaning wounds with fountain water) and a general sense that patients must supply or manage basic aspects of care that should be handled by the agency. The combination of supply issues, inconsistent training, and insufficient patient education contributes to a perception that patients are left to navigate complex medical needs with little formal guidance from the agency. In some postings, reviewers explicitly advise others to keep comprehensive notes, record visits (audio or video), and document every encounter in order to protect themselves and ensure accountability.

The reviews frequently offer practical advice for patients and families considering PB Health. They emphasize the importance of taking matters into your own hands: keeping detailed healthcare notes, ensuring that home health orders for supplies are placed well in advance, securing early appointments when possible, tracking every phone call and follow-up, and actively questioning the care being delivered to ensure consistency and safety. The recurring message is clear: if you cannot commit to at least three of these precautionary steps, you should consider finding another agency. This guidance reflects a pervasive sense that self-advocacy and vigilance are essential to receiving acceptable care from PB Health, even when care is being provided at home.

In sum, the collected impressions present a complex picture. The majority of reviews paint PB Health as unreliable, with frequent missed visits, last-minute changes, long wait times for calls back, and a general lack of continuity in care that culminates in frustration and, in some cases, serious harm. There are, however, isolated endorsements of individual caregivers who demonstrate genuine competence and compassion. Those seeking home health services should approach PB Health with caution, conduct thorough due diligence, and consider safeguards such as detailed documentation and clear expectations from the outset. If you value consistency, timely communication, and demonstrably qualified care, these reviews strongly suggest exploring alternative home health options.

This part of Baltimore, Maryland offers a convenient and diverse range of amenities for senior living. With multiple pharmacies, hospitals, and physicians within close proximity, residents have access to essential healthcare services. Additionally, there are various dining options available, from fast food chains to local cafes, providing a variety of choices for meals. The area is well-served by public transportation, with Penn Station nearby for easy travel. For recreational activities, there are several parks in the vicinity where seniors can enjoy outdoor activities or leisurely walks. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this neighborhood provides a comfortable and convenient setting for seniors looking for a vibrant community with essential services nearby.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.3 miles)
• Walgreens (0.9 miles)
• Walgreens (1 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)

Restaurants

• McDonald's (0.4 miles)
• Burger King (0.6 miles)
• Trinacria Macaroni Works (1.8 miles)
• The Yard (2.2 miles)
• Pratt Street Ale House (2.2 miles)
• Miss Shirley's Cafe (2.3 miles)
• Phillips Seafood (2.3 miles)

Hospitals

• MedStar Union Memorial Hospital (0.7 miles)
• UMMC Midtown Campus (1.3 miles)
• Kennedy Krieger Institute (1.8 miles)
• Osler Bulding (1.9 miles)
• Johns Hopkins Outpatient Pharmacy (1.9 miles)
• The Charlotte R. Bloomberg Children's Center at Johns Hopkins Hospital (2.1 miles)
• Baltimore VA Medical Center (2.1 miles)

Transportation

• Penn Station (0.8 miles)

Physicians

• Scottish Rite Speech & Language Center (1.1 miles)
• East Baltimore Medical Center (1.3 miles)
• University of Maryland Medical Center Midtown Professional Building (1.4 miles)
• Jai Medical Center (1.7 miles)
• University Health Center (2.1 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (2.1 miles)
• Bmore Health (3 miles)

Cafes

• Dooby's (1.4 miles)
• Ceremony Coffee Roasters (1.6 miles)
• Miss Shirley's Cafe, Roland Park (2 miles)
• Starbucks (2.5 miles)
• Pitango Bakery + Cafe (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)

Parks

• Rash Field (2.7 miles)
• Federal Hill Park (2.7 miles)
• Harbor Point Central Plaza (2.8 miles)
• Patterson Park (2.9 miles)
• Patterson Park Annex (3 miles)
• Canton Waterfront Park (3.7 miles)
• Rodgers Forge Tot Lot (4 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (4.2 miles)