P-B Health Home Care Agency, Inc in Baltimore, MD

Pros

• Yomi gave excellent care to the reviewer’s mother, answered all questions, and left materials to aid in caring.
• Anthony Newport is described as an excellent nurse who does his job to perfection.
• P-B Home Health Agency has addressed a senior mother's health concerns with very timely visits.
• One reviewer suggests considering P-B Home Health Agency and giving it a try.
• Yinka, who works for PB Health, rates the company as a five-star service.

Cons

• The company does not offer any useful service.
• They send unqualified employees who do nothing, and then bill Medicare for a free paycheck.
• The staff often miss appointments, and it can take days to reach the right person on the phone.
• The agency neglects loved ones.
• If offered their services after hospital discharge, one should seek another agency.
• P-B Health Care is very frustrating to work with; clients repeatedly get a new nurse every 1.5–2 weeks, with no consistent training.
• There is no consistent training that carries over between nurses, and notes are not read.
• Scheduling an appointment feels like a part-time job and is dreadful.
• The agency is unreliable and cannot consistently arrive on time for appointments.
• The supervisor allegedly called a client a liar when a scheduled appointment was missed.
• The company is awful and should be avoided; customers do not receive help.
• Phone calls are not returned, staff do not know they do not provide supplies, appointments are canceled without notice, and emergency calls are delayed.
• The service is very disappointing, using fountain water to clean an open wound.
• The agency is described as fraudulent, with alleged improper billing and poor care.
• Yinka and Ali Deef are named PB Health workers alleged to have failed to follow ethical standards.
• They bill insurance or Medicare for only about 10 minutes of work.

Review

This community is best suited for families that can act as a diligent, hands-on partner in care and tolerate a bumpy care experience while needing only basic in-home support. It works for households where a primary caregiver can supervise visits, track notes, and intervene when schedules slip. In short, it favors those who can accept variable scheduling, inconsistent staff assignments, and the necessity of constant advocacy to prevent lapses in service. For a loved one who requires minimal medical management and strong, ongoing oversight from a family member or trusted advocate, this agency may be workable, provided the family is prepared to oversee every detail.

Those evaluating alternatives should see this agency as a last-mile option rather than a dependable core provider for complex needs. Families with high-acuity conditions, post-discharge regimens after major surgeries, or life-sustaining care requirements should look at larger, hospital-affiliated home health agencies or private-duty options with proven continuity and reliable staffing. Hospice providers or agencies with strong quality benchmarks and formal escalation processes are worth considering for end-of-life scenarios. Hospital discharge planners and aging services professionals will likely steer toward entities with stronger track records of consistent scheduling, trained personnel, and transparent communication.

The most tangible positives, where they exist, center on individual caregivers who deliver solid patient interaction and timely visits in certain cases. One or two nurses are praised for answering questions, leaving care materials, and addressing health concerns with attentiveness. Yet these instances are fragile, not guaranteed, and they do not counterbalance the broader pattern of instability. The dominant narrative across reviews is a chain of late arrivals, missed appointments, and staff turnover that erodes trust and predictability. When care is inconsistent, even competent staff cannot compensate for the lack of continuity or the family burden of constant coordination.

Continuity, or the lack thereof, is the core weakness that colors every other assessment. A new nurse every week or two breaks the care rhythm, nullifying any practical education for the patient and forcing families to re-educate repeatedly. Scheduling becomes a quasi-job in itself, with hours wasted on phone calls and administrative hurdles. The failure to consistently read or carry over notes undermines safety and progress, while inconsistent training means differences in how equipment is managed or how care is administered. In short, reliability is the defining missing ingredient, which makes everyday tasks, like ensuring supplies or confirming an appointment, feel like high-stress battles rather than routine steps.

Financial and ethical concerns amplify the risk. Several reviews allege mischarging or insufficient service time, with accusations of improper billing and even fraudulent practices. These claims, whether fully substantiated or not in every case, create a chilling backdrop: families must question what they are paying for and whether Medicare or private insurers are receiving appropriate care. The environment described includes staff who may be rude, uncaring, or unresponsive, with reports of poor bedside manner and a supervisor’s disconnect from family concerns. Such patterns dramatically increase the emotional and financial cost of care, ultimately diminishing trust in the agency's ability to deliver safe, consistent service.

For families choosing to engage this agency, a disciplined, risk-aware plan is essential. Demand a clearly assigned, senior point of contact; insist on a written, shared care plan with specific visit times, expected outcomes, and escalation steps; request nurse and therapist qualifications and a direct line for urgent questions; and implement rigorous documentation practices to track visits, notes, and supplies. Prepare a backup option in case of cancellations or no-shows, and consider pilot periods with defined review checkpoints. Ultimately, given the mixed track record, this agency should be a cautious choice best matched to households with strong oversight capacity and flexible expectations; those seeking steadiness, predictability, and expert management of complex medical needs should prefers alternatives with demonstrated continuity and accountability.