Frankford Nursing & Rehab Center in Baltimore, MD

Pros

• The staff are friendly, polite, and professional.
• They are very helpful from arrival through ongoing care.
• They take great care of residents and show genuine concern.
• The facility feels warm, welcoming, and like a family environment.
• The facility is clean, well-maintained, and pleasant to visit.
• Doctors, nurses, and CNAs work together to provide excellent care.
• The activities and meals keep residents engaged and happy.
• The staff are attentive and make residents feel comfortable.
• Management and staff are highly supportive and cooperative.
• The staff provide sympathetic hospitality and celebrate residents' visits and milestones.
• Visitors note positive interactions with staff across all departments.
• Staff members such as Kayla, Donnie, and Ashley are praised for kindness and dedication.
• The care is described as a God-send by families, reflecting its impact.

Cons

• The facility is horrible; a loved one nearly died due to their negligence.
• The ice machine has been broken for over five months, leaving residents without drinks for hours.
• Weeks of leaking AC and other issues have allowed mold growth and damaged belongings.
• The dialysis chairs are broken and uncomfortable, forcing patients to stay seated for three hours or more.
• A night nurse refused to give pain medication, causing a loved one to suffer all night.
• The night-shift staff are unresponsive, and the director has not returned calls.
• The staff are there only for a paycheck with no care or compassion for residents.
• The facility is filthy; a room had water and sheets on the floor and was not cleaned.
• There has been no hot water for months; residents are bathed in cold water.
• Bed bugs were found in a couch, indicating serious cleanliness issues.

Review

This community is best suited for families that value a warm, people-centered environment where rehabilitation and daily care come with frequent personal attention. Reviews consistently highlight friendly, approachable staff who greet visitors, care for residents with visible concern, and keep up a lively, engaging atmosphere. The rehab team earns particular praise for their hands-on therapy and for creating a sense of momentum in recovery. Families frequently note easy sign-in, smooth admissions, and staff who treat residents like family. For those who want real-time reassurance that their loved one is seen and spoken to daily, this center delivers a reassuring, personable experience.

At the same time, a segment of families should consider alternatives if dependable maintenance, consistent safety, and unambiguous communication are non-negotiable. In several accounts, serious lapses are described - unresponsive night staff, delayed pain medication, and complaints about on-floor care. Safety and cleanliness are other critical concerns raised by some families: lingering moisture and mold, broken equipment such as ice machines and chairs, a non-functioning elevator for months, and complaints about bathing frequency or room upkeep. When consistency of care and rapid problem-solving matter most, these issues prompt cautious consideration and direct inquiries before choosing this facility.

The strongest offsetting factors lie in the clearly dedicated care teams and the facility's rehab focus. Across many reviews, the nursing and therapy staff are praised for their attentiveness, professional demeanor, and willingness to go the extra mile for residents and families. Positive experiences often center on responsive aides, engaged therapists, and a leadership presence that makes families feel heard. When the environment is well-run and staff cohesion is evident, these elements can significantly improve daytime quality of life, reduce frustration, and boost morale for both residents and visiting loved ones. In short, the core nursing and therapy strengths can compensate for occasional operational rough spots - if the facility demonstrates reliable accountability and prompt remediation.

What families can do to gauge true readiness and reduce risk: request current maintenance and housekeeping schedules, and ask for a candid tour focused on room conditions, cleanliness, and recent repairs. Inquire about call-light response times, hot water reliability, and the process for addressing leaks or mold. Confirm the status of major amenities, such as the elevator, dining service quality, and access to timely pain management. Seek out leadership accessibility by speaking with the administrator or director about recent corrective actions and ongoing quality initiatives. A visit during varying shifts often reveals how consistently care is delivered and whether concerns are acted upon with urgency.

This facility tends to appeal to residents who thrive on social interaction, routine, and a strong sense of community. It can be a good match for post-acute rehabilitation goals where daily therapy sessions and hands-on assistance drive progress, and for families who are able to participate actively, monitor care, and advocate for fast problem resolution. Those who prize pristine upkeep, faultless maintenance, and unwavering reliability in every department may want to compare options where oversight and infrastructure have a tighter track record. The best fit balances a genuine, loving care ethos with a proven ability to handle maintenance, safety, and responsiveness at a consistently high level.

In conclusion, this community offers undeniable strengths: a caring, engaged staff culture and a rehabilitation framework that many families find empowering for recovery. Yet there are persistent red flags around maintenance, safety, and leadership responsiveness that cannot be ignored. For families willing to couple warmth and hands-on care with vigilant oversight and clear expectations, the center can be a strong match. For those requiring ironclad reliability in every facet of daily operations, exploring alternatives with stronger documented consistency is a prudent move. Ultimately, informed families should prioritize whether the daily lived experience - through staff interactions, timely care, and a clean, safe environment - aligns with their loved one's needs and their own expectations for accountability.

This area of Baltimore, Maryland offers a convenient and diverse range of amenities for senior living. With multiple pharmacies such as Walgreens, CVS Pharmacy, Rite Aid, and Northern Pharmacy nearby, accessing medication and healthcare supplies is easily manageable. There are also various dining options including Blakes Crab House, Koco's Pub, Chaps Pit Beef, and McDonald's for quick meals. For medical needs, there are healthcare facilities like the 301 Building at Johns Hopkins Bayview Medical Center and Overlea Personal Physicians within a short distance. Additionally, there are parks like Patterson Park and Canton Waterfront Park for leisurely walks or outdoor activities. Nearby public transportation at Penn Station provides easy access to other parts of the city. Places of worship such as Calvary Baptist Church offer spiritual support for those seeking it. Overall, this area provides a well-rounded environment with convenient amenities for comfortable senior living.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.1 miles)
• Northern Pharmacy and Med Equipment (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)

Restaurants

• Blakes Crab House (1.8 miles)
• Koco's Pub (1.8 miles)
• Chaps Pit Beef (1.9 miles)
• McDonald's (2.1 miles)
• McDonald's (2.7 miles)
• Samos Restaurant (3 miles)
• Sally O's (3.1 miles)

Physicians

• 301 Building at Johns Hopkins Bayview Medical Center (2.5 miles)
• Overlea Personal Physicians (2.9 miles)
• Katzen Eye Group (3.4 miles)
• East Baltimore Medical Center (3.7 miles)
• Jai Medical Center (3.7 miles)
• Scottish Rite Speech & Language Center (4.1 miles)
• Maryland Vascular Specialists (4.2 miles)

Cafes

• Starbucks (2.9 miles)
• Panera Bread (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Pitango Bakery + Cafe (4.1 miles)
• Starbucks (4.4 miles)
• Starbucks (4.4 miles)

Hospitals

• MedStar Good Samaritan Hospital (3.2 miles)
• Kennedy Krieger Institute (3.4 miles)
• Osler Bulding (3.4 miles)
• The Charlotte R. Bloomberg Children's Center at Johns Hopkins Hospital (3.5 miles)
• Johns Hopkins Outpatient Pharmacy (3.5 miles)
• MedStar Franklin Square Medical Center (3.7 miles)
• MedStar Union Memorial Hospital (3.9 miles)

Parks

• Patterson Park (3.3 miles)
• Patterson Park Annex (3.3 miles)
• Canton Waterfront Park (3.9 miles)
• Harbor Point Central Plaza (4.4 miles)
• Federal Hill Park (4.9 miles)
• Fort McHenry National Monument and Historic Shrine (4.9 miles)
• Rash Field (4.9 miles)

Places of Worship

• Calvary Baptist Church (3.4 miles)

Transportation

• Penn Station (4.2 miles)