67 Pine Point Rd, Scarborough, ME 04074
For more information about senior living options: (844) 490-3973
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The facility is clean, friendly, and has a great staff. The staff are very helpful, and residents can spend quality time visiting with their loved ones. The PT and OT teams are the best and work together seamlessly as a team. Pine Point Rehabilitation is a very good place for recovery, with clean surroundings and plentiful, good-tasting food. The employees are very nice and helpful. Caring, compassionate staff follow up and provide excellent care. The OT Emmy is excellent. Nursing care is great. The facility is professionally run with excellent staff, including praise for RN Reyna and CNA Quinn. The staff really care about the residents. The reception is welcoming and comfortable.
One reviewer stated their husband was neglected horribly, unkempt, and not helped to eat, causing weight loss and pneumonia. They alleged a CNA yelled at a resident for over 10 minutes. A family member claimed the facility was dirty and sticky, with residents left unclean. Medications were sometimes skipped or overdosed, sometimes leading to hospital readmission. Staff communication was poor, with call bells going unanswered and residents left without updates. Billing practices were criticized for undisclosed changes and false financial information. A reviewer called the facility the worst place and would not recommend it. The night shift was described as scarce due to hiring shortages, impacting care. Some reviews claimed residents were left in bed for days without real rehabilitation.Pine Point Rehabilitation appears in these accounts as a facility that inspires both praise and alarm, depending on who is recounting the experience. Some reviewers describe it as clean, welcoming, and staffed by friendly, caring people who genuinely want residents to recover and feel supported. Others tell stories of neglect, miscommunication, and unsafe or unsatisfactory care that left families distressed and, in one heartbreaking case, led to a loved one's death. Taken together, the reviews paint a portrait of a place with strong strengths in some encounters and serious shortcomings in others.
Several voices highlight the positives with particular emphasis on the people who work there. A resident's family member calls Pine Point "clean, friendly and a great staff," and notes that the staff were helpful during visits and allowed meaningful time with their relative. Another reviewer, Robert Blair, speaks highly of the rehab team, asserting Pine Point ranks above two other rehabs he has experienced and praising the teamwork among physical therapy and occupational therapy staff. He does flag a concern that the PT/OT area feels cramped and crowded, but even there he credits the staff for quality care and a cohesive team approach. Across several testimonials, residents and family members commend the caring demeanor of nurses and aides, the responsiveness of some clinicians, and the general sense that those who do care are compassionate and attentive.
There is also consistent appreciation for specific staff members and units when things go well. One review highlights the nursing care as strong, with a mother expressing that her loved one is comfortable and doing well under "very patient" care. Others single out particular professionals - an OT named Emmy who is described as excellent, and RN Reyna along with CNA Quinn who are praised as part of a generally well-run operation. In these accounts, families feel that staff are warm, experienced, and genuinely invested in the residents' well-being, and they appreciate regular updates and clear communication from the facility.
Yet the other side of the narrative is stark and troubling. Dozens of lines describe serious lapses in care that families found negligent or distressing. One husband's family recounts months of neglect, from kitchen staff yelling at him for asking for food to him being unkempt, underfed, and unable to use utensils - ultimately culminating in pneumonia and delayed diagnostics, hospital transfer, and a death that left his family stunned and furious. Billing problems are interwoven with care concerns, including accusations of false financial information to secure long-term care placement and disputes over short-term bills for days of care that were perceived as substandard. Families describe a lack of access to phones, prolonged periods with call bells unanswered, and a pervasive sense that the facility was not acting in the resident's best interest.
Several reviewers recount a more systemic sense of disorganization or poor communication. One former patient describes an initial impression of chaos that later softened only after witnessing caring, compassionate staff. Others detail experiences of being ignored or left in bed for days, or of a facility that did not seem prepared for rehabilitation needs, with walkers and room layouts that jeopardize safety. A particularly troubling account labels the environment as dirty, with rooms described as sticky and in need of a comprehensive cleanup. The fear and frustration conveyed by families include concerns about cold rooms, delayed medication administration, and a perceived lack of accountability when problems arise.
The reviews also include voices of hope, resilience, and ongoing faith in improvement. Some reviewers acknowledge staffing shortages - especially on night shifts - which they attribute to broader hiring challenges - but still insist that when the right staff are present, the care can be attentive and effective. They stress that there are good days and compassionate professionals who make a real difference, and they advocate for improvements that would help elevate the whole facility - more space for therapy, more reliable communication, better oversight of billing and consent processes, and stricter adherence to safety and hygiene standards.
In summary, Pine Point Rehabilitation emerges as a place where terrific care and demanding challenges coexist. For some residents and families, the facility offers clean surroundings, supportive staff, and effective rehabilitation that supports recovery. For others, the experience is marred by neglect, poor communication, safety concerns, and troubling administrative practices that erode trust. The most vivid takeaway is a call for a consistent, well-staffed, well-coordinated operation: a facility that preserves its evident strengths - cleanliness, kindness, and certified rehabilitation expertise - while urgently addressing gaps in nourishment, hygiene, timely care, patient autonomy, and transparent billing and consent processes.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Portland International Jetport (6 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Pine Point Center for Health Care is an assisted living community located in Scarborough, ME. Our facility offers a range of amenities and care services to ensure the comfort and wellbeing of our residents.
For those seeking spiritual support, we provide devotional services off-site. This allows our residents to engage in meaningful religious activities and connect with their faith community.
Our indoor common areas are designed to foster social interaction and a sense of community among our residents. These spaces offer comfortable seating areas where individuals can gather, relax, and engage in conversation with fellow residents.
At Pine Point Center for Health Care, we also specialize in providing diabetic care. Our dedicated staff members are trained in managing diabetes and work closely with residents to monitor their blood sugar levels, administer medications, and provide necessary support to maintain a healthy lifestyle.
We believe in promoting a well-rounded lifestyle for our residents, which is why we offer a variety of activities that cater to their interests and preferences. In addition to on-site activities, such as games and crafts, we also organize devotional activities offsite. This allows our residents to continue practicing their faith outside of our community.
Convenience is key at Pine Point Center for Health Care. We have 3 cafes nearby where residents can enjoy delicious meals or grab a cup of coffee with friends or family. Additionally, there is 1 park nearby for those who enjoy outdoor leisure activities or nature walks. For any medical needs or prescription refills, there are 3 pharmacies within close proximity of our facility. We understand the importance of access to healthcare professionals, which is why there are 21 physicians located nearby who can provide specialized care if needed. Lastly, if our residents ever want to dine out or explore different culinary options, there are 13 restaurants within easy reach.
Overall, Pine Point Center for Health Care strives to create a warm and supportive environment where residents can receive quality care, engage in meaningful activities, and enjoy the convenience of nearby amenities. Our dedicated staff is committed to promoting the wellbeing and happiness of our residents every day.
Pine Point Ctr For Health Care is located at 67 Pine Point Rd, Scarborough, ME 04074 in York County, Maine
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