Mainegeneral Rehab & Long Term Care - Glenridge
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40 Glenridge Drive, Augusta, ME 04330
For more information about senior living options: (844) 490-3973
The staff and nurses did their very best. Staffing levels were really good. They treated his dad kindly. The staff were wonderful under the circumstances. The nursing staff was exceptional in all areas. The family was very grateful for the care provided. The dad received the best care, with humility and sincerity.
They felt the administration was useless. They warned others not to use the facility, saying it does not deserve a one-star rating. They described their mom's two-year stay as a pill-pushing, neglectful nightmare. They believed their father was killed there and that staff cleaned up the scene to present him. They claimed residents often wandered in and out of the father's room and that a resident frequently urinated on the floor and in the sink. They alleged the facility lies to get rid of residents when nothing else is found. They accused the facility of racial discrimination and silencing Black residents. They criticized the decor and wall colors, saying they could be improved for residents and families.Glenridge, particularly its COVE neighborhood, emerges in these remarks as a place that elicits strong, mixed feelings from families who have had loved ones there. The accounts come from different moments and different people, but they all revolve around the same core tension: dedicated staff who strive to do right by residents, set against systemic issues that leave families worried and frustrated. Several families paint a portrait of warmth and genuine care from nurses and aides, a sense that the caregivers were doing their best under challenging circumstances, and a feeling of gratitude for the moments when their loved ones received kindness and attention.
On the more positive side, multiple reviews emphasize that the staff and nurses provided meaningful care and that the numbers seemed adequate. People describe staff as kind, patient, and sincere, with nursing teams that went above and beyond in some situations. One reviewer specifically notes gratitude for the care their mom received and credits the hardworking staff, while another says the staff was wonderful under difficult circumstances when visiting mattered most. A recurring sentiment is one of appreciation for the effort and devotion of caregivers, with families feeling lucky that their loved ones were placed in Glenridge and were treated with respect and compassion. For some families, the caregiving experience felt personal and heartfelt, making the overall experience bearable during tough times.
However, a heavy thread running through many comments is the sense that staffing and administrative systems were not fully aligned with residents' needs. Some reviewers describe the administration as useless or unhelpful, calling out a lack of effective leadership, communication gaps, and policies that left families feeling sidelined. One reviewer bluntly states that if you genuinely care about your loved one, the facility is not the right choice, and that the place does not deserve a high rating. Another family paints a stark picture of a two-year period with their mother characterized by pill-pushing and neglect, labeling the experience as a nightmare. Taken together, these perspectives suggest a frustration with administrative responsiveness and a perception that crucial concerns did not receive adequate attention.
The most troubling and dramatic assertions appear in one account that alleges a homicide or severe foul play involving a father who died while in the facility. The reviewer describes a sequence of alarming details: a call early in the morning about a death, the discovery of a large hematoma, black eyes, and a face turned tragic in a way that implies possible foul play or a fatal fall. The account implies that there was cleanup behind the scenes to make the scene presentable, and it mentions a resident who wandered in and out of the room and who allegedly urinated on the father's floor and in the sink. The writer claims someone with knowledge from the staff night shift could know the truth, and they plead for someone to come forward to tell what happened. It is essential to note that these are unverified allegations from one review, presented as a plea for closure and truth rather than as an established fact.
Safety concerns are also part of the narrative landscape. Other reviewers recount residents wandering through the facility and unsupervised interactions that contributed to a sense of lack of control over the environment. One reviewer notes a troubling scene where a person in a diaper, constantly present in her aunt's room, roamed around and caused disturbances, implying lapses in supervision and room access that contributed to discomfort and fear among families. The combination of wandering residents, unsupervised access to rooms, and disruptive behavior by other patients forms a stark counterpoint to the more positive intimations of compassionate caregiving, underscoring the unevenness of the experience across different shifts and days.
The reviews don't shy away from exposing allegations of discrimination, with one account explicitly claiming racial bias and retaliation against outspoken individuals. The author suggests that black residents faced unfair treatment when they spoke up, arguing that opening one's mouth could lead to negative consequences. This accusation adds another facet to the overall impression: even when care might be decent or good at times, the environment can feel inequitable or hostile to some families. It's a stark reminder that perceptions of safety, fairness, and dignity in care are as important as the technical quality of nursing or medical procedures and that experiences can diverge sharply along lines of communication, culture, and personal interaction.
Despite the negative and alarming notes, there are other instances that reinforce the sense of commitment from the staff. Several snippets describe moments of praise for caregivers who showed up with dedication and warmth. A visitor who traveled from Kentucky to see a grandparent found the staff "wonderful under the circumstances," and a family member expresses gratitude for the care their dad received, praising the humility and sincerity of the nursing team. Another account quotes relief and appreciation for the overall care, even if it was tempered by the day-to-day realities of aging-in-place, limited resources, and the challenges that come with coordinating care in a facility setting. Even amid frustration, some families affirm that specific staff members made a meaningful difference in the lives of their loved ones.
What ties these threads together is a complex mosaic: Glenridge's COVE neighborhood is seen by many as a place with caring, hardworking staff who can provide excellent, compassionate care when conditions permit. At the same time, there are persistent concerns about staffing adequacy, administrative responsiveness, safety, and the overall environment, including decor and atmosphere, that can affect residents' sense of comfort and families' peace of mind. The reviews collectively convey a reality in which moments of real, heartfelt care exist alongside experiences of neglect, miscommunication, and fear. For families seeking a place for their loved ones, Glenridge appears to offer pockets of genuine kindness and competence, but the overall picture remains uneven, leaving some families feeling grateful and hopeful, while others carry lingering worry and unresolved questions.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mainegeneral Rehab & Long Term Care - Glenridge is an assisted living community located in Augusta, ME. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents.
For beauty and personal care needs, we have a beauty salon on-site. Residents can stay entertained with cable or satellite TV and take advantage of our community-operated transportation services for their transportation needs. We also provide a computer center for those who want to stay connected and a gaming room for recreational activities.
Our dining room offers restaurant-style dining with delicious meals prepared by our staff. Residents can enjoy their meals in a comfortable setting. Additional amenities include a fitness room, fully furnished apartments, a garden, housekeeping services, kitchenettes, move-in coordination assistance, outdoor spaces to relax in, private bathrooms for each resident's privacy, a small library for reading enthusiasts, telephones in each apartment, transportation arrangements (non-medical), transportation to doctor's appointments when needed, wellness centers for health monitoring and support, and Wi-Fi/high-speed internet access throughout the community.
In terms of care services, we offer 24-hour call systems and supervision to ensure the safety and well-being of our residents at all times. Our dedicated staff provides assistance with activities of daily living such as bathing and dressing. We also offer assistance with transfers for those who may need mobility support. Our experienced team manages medication schedules and provides diabetes diets as needed. We prioritize mental wellness through our mental wellness program and accommodate special dietary restrictions.
To keep residents engaged and entertained, we provide concierge services as well as fitness programs to promote active lifestyles. Planned day trips are organized regularly for residents to explore nearby attractions. Resident-run activities allow individuals to contribute ideas that foster a sense of community engagement. Additionally, we have scheduled daily activities to keep residents socially connected.
Our location in Augusta offers accessibility to various amenities within close proximity including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to everything they may need for their convenience and well-being.
At Mainegeneral Rehab & Long Term Care - Glenridge, we strive to provide a comfortable and enriching environment for our residents to thrive in.
Mainegeneral Rehab & Long Term Care - Glenridge is located at 40 Glenridge Drive, Augusta, ME 04330 in Kennebec County, Maine
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