Landmark Nursing & Rehab Center

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  • Interior

    A beautifully decorated Christmas tree surrounded by stuffed animals in a cozy lobby.

  • Outdoors

    A cheerful birthday celebration with a colorful sign welcoming the guest of honor.

  • Building

    Group of individuals posing in front of the Landmark Rehabilitation Center in West Monroe.

  • Architecture

    A charming restaurant featuring classic architectural elements and outdoor seating.

  • Landscaping

    A peaceful suburban street showcasing a well-kept residential home with a landscaped yard.

  • Outdoor

    Sign for Landmark, a residential and retail center.

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    Elderly individuals participating in a communal reading during a religious service.

Landmark Nursing & Rehab Center

1611 Wellerman Road, West Monroe, LA 71291

For more information about senior living options: (844) 490-3973

3.9 from 39 reviews
5 stars
27
4 stars
2
3 stars
0
2 stars
1
1 stars
9

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    Overall Review of Landmark Nursing & Rehab Center

    Pros

    • pro The staff took very good care of the reviewer's mother.
    • pro Landmark is described as a hidden jewel and the reviewer's top choice.
    • pro If the reviewer needed their mother to return to rehab, Landmark would be the place to choose.
    • pro The staff were compassionate, caring, and sincerely concerned for residents' well-being.
    • pro The facility is regarded as welcoming, with an inviting atmosphere.
    • pro The therapy team is helping residents return to their prior level of function.
    • pro The reviewers would recommend Landmark to everyone seeking care.
    • pro Landmark is described as home by multiple reviewers.
    • pro The nursing department and CNAs are praised for their kindness and attentiveness.
    • pro The housekeeping is described as very good with friendly greetings.
    • pro Nurse Michelle Brown is celebrated for her compassionate, life-saving care.

    Cons

    • pro The night shift is alarmingly understaffed, with each CNA attending to 27+ residents, and management doesn't care about the staff.
    • pro The facility allegedly left a resident in a urine-filled diaper all day, and staff supposedly stole her clothing, offering no clear explanation.
    • pro The administration is seen as prioritizing stockholders and prestige over patient care, leading to neglect such as missed foot care and restricted access to specialists.
    • pro A grandmother reportedly overdosed and was sent to the hospital while unresponsive, and for four days she reportedly did not receive any meals.
    • pro The discharge process was mishandled, with home health and oxygen setup not prepared and blame placed on a faulty fax machine.
    • pro The food was described as sometimes too salty or too sweet.
    • pro It was hard to reach anyone by phone; relatives had to leave their contact information repeatedly.
    • pro The reviewer claimed that most staff do not care and are unhappy with their jobs, with only a few showing concern.
    • pro The facility was said not to listen to patients' pains or issues.
    • pro Podiatry access was blocked, and toenail care was neglected during the shutdown.

    Review

    Landmark Nursing presents itself in the voices of many families as a facility with a remarkable capacity for warmth, compassion, and high-quality rehabilitation services, even in the most difficult circumstances. Across the dozens of comments, a clear throughline emerges: the staff often goes above and beyond to treat residents with kindness, dignity, and genuine concern. Families consistently describe the caregiving as "five-star" in quality and character, especially appreciating the patience, attentiveness, and sincere empathy shown by nurses, CNAs, and the wider care team. For many, Landmark feels like a haven of comfort and respect where residents are treated as people first, with a welcoming atmosphere and a sense of home that several reviewers say they haven't found in other facilities.

    The therapy team stands out repeatedly as a bright spot in these reviews. Multiple readers praise the PT, OT, and Speech Therapy departments as being exceptionally capable, encouraging, and effective in helping residents regain function and confidence. Those comments are echoed by numerous families who felt their loved ones made real progress and benefited from skilled, thoughtful therapists who combined professional expertise with a compassionate approach. In several entries, families emphasize that the therapy services were a major reason they would recommend Landmark or choose it again for future care, recognizing that recovery and rehabilitation were framed in a positive, hopeful light by the therapists.

    Amid the praise, there are clear cautions raised by some reviewers about operational realities that affect the daily experience. Night shift understaffing is a recurring concern, with statements that suggests CNAs are responsible for 27 or more residents at once and that upper management appears disengaged from the day-to-day pressures faced by front-line workers. In these accounts, the feeling conveyed is that when management doesn't visibly address staffing needs or employee concerns, it can cascade into episodes of stress and perceived neglect for residents. The tension between a warm, patient-centered culture and a sometimes strained administrative environment is a prominent thread in several reviews.

    There are also troubling, although less frequent, stories that contrast starkly with the otherwise positive tone. Some reviewers allege serious lapses in care, including neglect in basic activities of daily living, missed meals, and even more troubling accusations of clothing being stolen, inadequate supervision leading to emergencies, and a perception that some staff do not treat residents with the attention they deserve. One account describes a resident left in a urine-filled diaper for an extended period, followed by allegations of theft of belongings and a lack of accountability when questions were asked. Other families recount situations where discharge planning or home health coordination failed to be ready on time, with blame placed on external systems rather than internal care, while still noting the emotional toll of these gaps.

    Within these narratives, there are moments that lift the overall image of Landmark and reassure families about the value of the care provided. A particularly vivid praise comes from a patient or family member who credits a specific nurse - Nurse Michelle Brown - with saving a life during a vascular issue and a casting-related complication. This kind of testimony highlights the extraordinary advocacy and quick action that some Landmark nurses bring to residents in distress. In many of these comments, residents and families express gratitude for the caring, supportive environment and for staff who demonstrate genuine concern for well-being, sometimes describing Landmark as a place of solace, safety, and "home."

    There are also critical observations about the broader administration and its priorities. A thread of concern centers on the idea that stockholder-driven decisions and administrative priorities may overshadow the day-to-day demands of patient care. Some reviews describe a sense that the leadership's focus is more on prestige or routine, rather than on continuous improvement in staff support and patient outcomes. Complaints about communication difficulties - such as challenges reaching someone when calling, or the need to repeatedly leave contact information - emerge as practical reminders of how operational hurdles can dampen what is otherwise a positive care experience. These comments underscore the ongoing need for clear processes, reliable staffing, and transparent communication to align expectations with reality.

    Overall, Landmark Nursing appears to be a facility that many families hold in high regard for its core strengths: compassionate, personable care; a welcoming atmosphere; and a therapy program that delivers tangible progress. Yet the same voices do not gloss over serious concerns about staffing, accountability, and coordination of care, including discharge planning and home health setup. For families considering Landmark, the message is nuanced: it can be an excellent place for compassionate caregivers and effective rehabilitation, but it may also require vigilance about staffing, communication, and follow-through on care plans. In the end, many reviewers express sincere gratitude, repeatedly calling Landmark a place of care, compassion, and, for some, a deeply meaningful sense of home and hope.

    Features

    Housing

    • 108 resident community capacity 108 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Monroe Regional (7 miles away) Monroe Regional (7 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Landmark Nursing & Rehab Center in West Monroe, LA is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.

    Our residents can take advantage of our beauty salon to indulge in some pampering or enjoy their favorite shows on cable or satellite TV in the privacy of their own rooms. Our community operated transportation service allows residents to easily explore the local area and attend outings with fellow residents. For those who enjoy being online, our computer center provides access to Wi-Fi and high-speed internet.

    Mealtimes are a delight at Landmark Nursing & Rehab Center, as our dining room offers restaurant-style dining where residents can savor delicious meals prepared by our skilled staff. Special dietary restrictions are accommodated to meet individual needs. Additionally, residents have the convenience of a kitchenette in their fully furnished rooms.

    Staying active and engaged is a priority, which is why we offer a range of activities for residents to enjoy. From fitness programs to resident-run activities, there is always something happening to keep everyone entertained. Planned day trips and scheduled daily activities ensure that there is never a dull moment.

    Our dedicated staff is available 24 hours a day to provide assistance with daily tasks such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and according to their prescribed dosages. We also offer diabetes diets for those who require it and have special dietary restrictions.

    The surrounding area offers plenty of conveniences, with several cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals located nearby.

    At Landmark Nursing & Rehab Center in West Monroe, we strive to create a warm and welcoming environment where each resident can thrive while receiving the care they need. Our focus on amenities, care services, dining options, activities, and proximity to essential locations make us an ideal choice for assisted living in the area.

    Nearby Places of Interest

    Restaurants

    • Johnny's Pizza House (0.1 miles)
    • El Jarrito Mexican Grill (0.5 miles)
    • Captain D's (0.7 miles)
    • Sonic Drive-In (0.7 miles)
    • McDonald's (0.8 miles)
    • Little Caesars Pizza (0.9 miles)
    • Raising Cane's Chicken Fingers (0.9 miles)

    Hospitals

    • Saint Francis Medical Center (0.3 miles)
    • Allegiance Health Management (0.7 miles)
    • Ouachita Community Hospital (1.7 miles)
    • Cornerstone Center For Healing Clinic (2.5 miles)
    • St Francis Specialty Hospital (3.3 miles)
    • St Francis Mdeical Center (3.4 miles)
    • Blue Cross Blue Shield Of Louisiana (4.3 miles)

    Pharmacies

    • CVS Pharmacy (0.5 miles)
    • Brookshire's (0.5 miles)
    • Walgreens (0.5 miles)
    • Super 1 Foods (0.9 miles)
    • Walmart Pharmacy (1.1 miles)
    • Healthcare Warehouse (1.6 miles)
    • Walgreens (1.8 miles)

    Physicians

    • Woman's Clinic (0.9 miles)
    • WM Women's Clinic (0.9 miles)
    • Leslie Robin Coffman (0.9 miles)
    • Orthopaedic Clinic of North Louisiana (0.9 miles)
    • Acadian Hearing & Balance Center (1 miles)
    • Warren Attwood Daniel (1 miles)
    • Specialty Imaging (1 miles)

    Cafes

    • Daily Press (1 miles)
    • Starbucks (2.7 miles)
    • CC's Coffee House (3.6 miles)

    Places of Worship

    • TheTable (1 miles)
    • Pentecostals of the Twin Cities (1.6 miles)
    • Community Baptist Church (1.9 miles)
    • First United Methodist Church (1.9 miles)
    • Fair Park Baptist Church (2 miles)
    • Progressive Baptist Church (3 miles)
    • Forsythe Avenue Christ of Christ (3.2 miles)

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