St Margaret's

Pros

• St. Margaret's staff provided excellent care for residents.
• The staff were extremely attentive.
• Tasha provided excellent nursing care and was encouraging.
• Rhonda went above and beyond to ensure meals were prepared with love.
• Ms. Patrice ensured DME equipment was ready at discharge, making the transition smooth.
• The therapy team, including Jen, Bryant, Brook, and Tim, delivered excellent care.
• Housekeeping performed well and the facility remained clean, with residents happy.
• The administration and staff contributed to an excellent transition for the resident to return home.
• The staff are awesome and the nurses are attentive to residents.
• St. Margaret's provides the best care with friendly, gentle staff in a clean, well-organized environment.
• The place is a great place to live with a wonderful community.
• The facility is beautiful, homelike, warm and welcoming.

Cons

• The facility is not a good place to work or bring a loved one for care; staff are very rude and disrespectful and seem to know nothing about patient care, with meals seeming the same for all residents regardless of needs.
• A CNA allegedly verbally assaulted and threatened a family member, indicating poor supervision.
• There was a report that a resident fell out of bed with no clear explanation, suggesting inadequate supervision.
• A relative's aunt was left in her room almost 24/7, with no one cleaning her room or meeting her needs.
• Care was described as inadequate and leading to potential sepsis, with a lack of communication from administration and nursing staff and aides deemed incompetent; prescribed medications were not filled or administered on time.
• Aides were described as having uncaring attitudes and no compassion toward patients, and a reviewer witnessed abuse that was not addressed.
• The reviewer warned that the facility felt like a "living hell" for the elderly and urged others to avoid placing family members there.
• Management was described as unresponsive to questions and concerns and appeared overworked, even though some staff were friendly.

Review

St. Margaret's emerges in these reflections as a place that inspires deeply positive feelings in many families, while also giving voice to serious concerns from others. Across multiple stories, the core impression is one of warmth, attentiveness, and a community that can feel like a home away from home. The nursing and support staff are frequently praised for their dedication and care, with specific individuals named for their impact. Families describe nurses as attentive and encouraging, and they point to a team that truly rallies to keep residents comfortable, safe, and engaged.

Several residents and their loved ones highlight standout members of the nursing and caregiving team. Tasha, in particular, is remembered for excellent care and encouragement - someone who made a tangible, positive difference in the daily experience of the mother she cared for. The food service team is appreciated as well, with Rhonda singled out for going above and beyond to ensure meals are prepared with care and love. Patrice is commended for smooth transitions when a resident is discharged, making sure essential durable medical equipment and planning are in place to ease the move home. The therapy team - Jen, Bryant, Brook, Tim, and the broader group - receives consistent praise for their effectiveness and for supporting residents toward recovery and better function. Cleanliness and housekeeping are also cited as strong points, contributing to a sense of well-being and happiness among residents. One reviewer even notes that the entire facility feels well organized and the transition back home is thoughtfully handled, reinforcing a positive overall impression of the care environment.

The experience of care isn't limited to one or two stories; several families describe St. Margaret's as a very good place to be, with a sense of community and reliable, caring staff. A father who has been there for eight months expresses that the staff are awesome and that the nurses are especially attentive. Another account describes Saint Margaret as having the best care, with a warm, gentle, and organized setting in Santa Monica, CA. For some families, the facility's homelike model and welcoming atmosphere amplify these positive feelings, with remarks about the facility feeling like a real home, and individuals and teams working together to create a supportive environment. There are even mentions of residents feeling involved with both staff and fellow residents, a sense of community that several families emphasize as a meaningful aspect of the care experience.

There are clearly juxtaposed experiences as well. A number of reviewers recount highly troubling concerns that contrast with the more favorable stories. One reviewer states that the place is not suitable for work or for a loved one in care, describing rude and disrespectful staff and a one-size-fits-all approach to meals that disregards individual dietary needs. Another account relates a harrowing experience tied to hospice care, reporting verbal assault by a CNA, intimidation at the front door, and a late-morning fall notification that raised questions about supervision and communication. The tone shifts from initial care to questions about safety, timely medication administration, and the ability of staff to follow through on care plans.

Additional troubling reports describe a loved one who was left in a room almost 24/7, with meals delivered to the room but without consistent cleaning or meeting of basic needs, prompting families to seek a move elsewhere. There are mentions of a lack of communication from administration and concerns about supervision and accountability. Some reviews recount a broader pattern of inadequate care, including insufficient therapy hours, delayed or missing medications, and staff attitudes perceived as uncaring. There are vivid accusations of abuse and neglect in certain situations, with a former employee recounting firsthand experiences of mistreatment and a lack of responsive follow-up after reporting concerns. These accounts are stark reminders that while many families have positive experiences, others face serious and urgent safety and care quality issues that demand attention.

Still other narratives emphasize a sense of resilience and gratitude amid the challenges. For families with loved ones in the Gleason House wing, there is praise for the environment and the care team, including appreciation for Team Gleason's involvement in the care journey. A grandmother's stay is remembered as a time of genuine care and community connection, reinforcing the idea that, for many, St. Margaret's can offer a supportive, homelike setting where residents feel valued and engaged. Even in these mixed reviews, some diners - so to speak - highlight how the staff's dedication and the community's warmth leave a lasting positive impression, even when administrative gaps or safety concerns are acknowledged.

Ultimately, the collection of experiences presents a nuanced portrait: St. Margaret's is seen by many as a compassionate, well-maintained facility with a capable and caring team that can make a difficult transition smoother and more hopeful. For others, it reveals significant gaps in communication, supervision, and consistent delivery of care that can lead to distressing outcomes. The common threads across the narratives underscore the importance of attentive front-line staff, effective therapy and medical management, timely and respectful communication with families, and ongoing oversight to address concerns when they arise. In sum, St. Margaret's is a place of considerable strength and warmth for many residents and families, but it also carries challenges that require vigilant governance, responsive leadership, and continued commitment to the highest standards of elder care.

This part of New Orleans, Louisiana, offers a variety of medical services with physicians specializing in pediatrics, dermatology, ophthalmology, and orthopedics. There are also nearby pharmacies for easy access to medication. In terms of recreation and leisure activities, there are several cafes and restaurants within a few miles, as well as parks for outdoor enjoyment. Places of worship can be found within a short distance for spiritual needs. For healthcare needs, there are several hospitals in the vicinity including Seaside Hospital and Touro Infirmary. Overall, this area provides convenient access to essential services for seniors looking to settle in a vibrant and diverse community.

Physicians

• O Sullivan, Jennifer Vigour Pediatrics (2 miles)
• Heitmeier,Armani&Langhetee Medical &Surgical Eyecare (2.4 miles)
• Dimitri Dermatology (4.9 miles)
• Bone & Joint Clinic (4.9 miles)
• Smith Demarcus DDS (5.1 miles)
• Martin D. Claiborne (5.1 miles)
• Touro Med Building (5.2 miles)

Pharmacies

• Winn-Dixie (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Winn-Dixie (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)

Cafes

• Starbucks (2.3 miles)
• Cafe Envie (2.8 miles)
• Cafe Du Monde (3 miles)
• CC's Community Coffee House (3.1 miles)
• French Truck Coffee (3.3 miles)
• French Truck Coffee (3.7 miles)
• HiVolt Coffee (4 miles)

Places of Worship

• St Andrew the Apostle School (2.4 miles)

Parks

• Crescent Park (2.5 miles)

Restaurants

• Morrow's (2.6 miles)
• The Elysian Bar (2.7 miles)
• Golden Lantern (3 miles)
• Verti Marte (3 miles)
• Port of Call (3.1 miles)
• Jackson Brewery (3.1 miles)
• The Quartermaster Store (3.1 miles)

Hospitals

• Seaside Hospial (3.2 miles)
• LSU Medical - 1400 Poydras (4 miles)
• St Charles Surgical Hospital (4.1 miles)
• SE Louisiana Veterans Hospital (4.5 miles)
• Touro Infirmary (5.2 miles)