ACTS Home Health Care in New Orleans, LA

Pros

• Carol has been wonderful at wound care and is a great listener, always making the impossible possible to satisfy her patients.
• Renise Robinson exemplifies the gold standard of professionalism and compassion in her role as a home health nurse.
• Renise's caring disposition and unwavering dedication transform the lives of her patients, making each individual feel like they are truly her top priority.
• Renise's patients consistently speak of her kindness, attentiveness, and genuine concern for their well-being.
• Renise's professionalism is unparalleled, and her ability to connect with people on a human level makes her a true asset to the healthcare field.
• The nurse Carol became a part of the family; she was always on time, explained the care plan, and taught the family what they needed to maintain health.
• Carol is amazing, very attentive, and cares for patients as if they were her own.
• The company's nurses, including Lola and Courtney, are professional, thorough, and consistently seem happy to assist.

Cons

• Act Home Health is criticized for poor communication and a lack of coordination among in-home care providers.
• Patients have no visibility into their own documentation, raising concerns about transparency.
• The agency's approach is defensive, focusing on denying its shortcomings rather than engaging with patients to resolve issues.
• The company is described as untrustworthy by patients and family members.
• Staff are described as extremely unprofessional and rude to patients.
• The agency is repeatedly described as behind on paperwork and lacking internal communication.
• There are reports of conflicting information about care orders and inconsistent documentation.
• Some staff, such as Brandy, are described as loud, argumentative, and unprofessional toward family members seeking information.

Review

This community is best suited for families and individuals who prize hands-on, nurse-led wound care and a deeply personal touch from the frontline caregivers. When care hinges on skilled wound management and a consistent, compassionate nurse - often Carol or Renise - ACTS Home Health Care can deliver outcomes that feel almost family-centered. It works especially well for post-delivery support, chronic wound care, and situations where a trusted nurse-patient relationship can be maintained over time. In short, this agency shines when the family can align around a small, reliable nursing team and keep the administrative side of care from becoming the dominant obstacle.

For those weighing alternatives, a clear caveat exists: if the priority is seamless, organization-wide coordination with transparent, patient-facing documentation and a uniformly professional office culture, other options may serve better. Several reviews flag inconsistent communication, conflicting orders, and mixed experiences with front-office responsiveness. Families who require a single, dependable point of contact for scheduling, order updates, and care plans - without back-and-forth or ambiguity - should consider other providers. Those who cannot tolerate what feels like defensiveness from administration or occasional disrespectful interactions should proceed with caution or seek a more consistently managed operation.

The strongest positives here are anchor points. Multiple patients sing the praises of Carol and Renise, describing them as punctual, compassionate, highly skilled, and deeply engaged in their patients' well-being. The care they provide, especially for wound management, comes across as technically proficient and emotionally supportive - qualities that translate into real peace of mind for families during tense recovery periods. When the nursing staff is reliably excellent, it buffers the rest of the experience, giving families confidence that the clinical tasks are being done correctly and respectfully.

Yet the main cons are persistent and nontrivial. Communication gaps, documentation discrepancies, and misalignment between orders and what is actually delivered recur in several reviews. The sense that patients lack visibility into their own documentation and that conversations can devolve into defensiveness rather than collaborative problem-solving adds a layer of stress. Reports of unprofessional behavior, loudness, and inconsistent administrative follow-through further erode confidence, especially for families navigating Medicare/insurance approvals or complex care plans. In practice, these issues can slow care, breed confusion, and threaten the continuity of treatment if not actively managed.

Taken together, the pros and cons create a nuanced risk-reward calculus. For families where a specific nurse pairing - particularly Carol or Renise - can be secured for the duration of care, the clinical benefits may outweigh the friction of administrative hiccups. The high level of wound care expertise and the evident warmth in interactions can deliver tangible improvements in patient comfort, healing, and satisfaction. However, for households that cannot tolerate ongoing documentation gaps, inconsistent scheduling, or a front-office culture that feels defensive or opaque, the downsides can negate the advantages and then some.

Practical next steps for decision-making should center on process clarity and continuity guarantees. Seek assurances of continuity: a named primary nurse with a defined back-up, and a plan to minimize nurse turnover. Insist on a patient-accessible care plan and transparent, regular updates that align with physician orders and insurer requirements. Request a single point of contact for issues, and a structured cadence for progress notes and wound-care documentation. If these conditions cannot be met - or if repeated administrative lapses persist - consider alternatives while keeping the strongest possible nursing relationships in place during a transition. For those who can lock in reliable clinicians and demand tight administrative discipline, ACTS Home Health Care remains a viable, even commendable, choice.

Physicians

• O Sullivan, Jennifer Vigour Pediatrics (0.5 miles)
• Heitmeier,Armani&Langhetee Medical &Surgical Eyecare (0.8 miles)
• Dimitri Dermatology (3 miles)
• Bone & Joint Clinic (3 miles)
• Smith Demarcus DDS (3.1 miles)
• Martin D. Claiborne (3.8 miles)
• Touro Med Building (3.9 miles)

Cafes

• Starbucks (0.9 miles)
• French Truck Coffee (2.7 miles)
• HiVolt Coffee (2.9 miles)
• Cafe Du Monde (3 miles)
• French Truck Coffee (3 miles)
• Cafe Envie (3 miles)
• CC's Community Coffee House (3.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Winn-Dixie (0.9 miles)
• Walgreens (1.5 miles)
• Winn-Dixie (2.7 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.1 miles)

Restaurants

• Sweet Shack Snowballs (1.3 miles)
• Cochon Restaurant (2.6 miles)
• Cochon (2.6 miles)
• Barrel Proof (2.8 miles)
• Pêche (2.8 miles)
• Observatory Eleven (2.8 miles)
• Turkey And The Wolf (2.8 miles)

Places of Worship

• St Andrew the Apostle School (1.7 miles)

Hospitals

• Seaside Hospial (2.3 miles)
• St Charles Surgical Hospital (3.1 miles)
• LSU Medical - 1400 Poydras (3.5 miles)
• Touro Infirmary (3.9 miles)
• SE Louisiana Veterans Hospital (4.3 miles)
• West Jefferson Medical Center LCMC Health (4.7 miles)

Parks

• Crescent Park (2.9 miles)