Maison Orleans Healthcare of New Orleans

Pros

• The food is good, and my loved one enjoys the meals provided.
• The staff is friendly and approachable, showing care and concern for the residents.
• The therapists are attentive to detail and provide excellent care during rehabilitation.
• Communication from the nursing staff has been informative and helpful regarding updates on my loved one's condition.
• The assistant administrator is respectful and maintains an open-door policy for any questions or concerns.
• Overall, there have been signs of improvement in my loved one's condition since starting rehab.
• The facility appears clean in certain areas, contributing to a generally pleasant environment.

Cons

• The facility is dirty and has an unpleasant odor, with certain areas smelling like urine.
• Communication from some staff members is lacking, leading to feelings of frustration and upset among family members.
• Staff have been rude and unprofessional, forgetting about residents in their care.
• Medications are sometimes not administered on time or at all, causing concerns regarding safety and health.
• The building is older and poorly maintained, with broken elevators and inadequate climate control.
• Some family members do not feel that their loved ones are receiving the necessary attention and care they require.
• Meals can be repetitive or unsuitable for residents' dietary needs, leading to dissatisfaction with food options.
• There are issues with cleanliness in bathrooms, contributing to a negative overall impression of the facility's hygiene standards.

Review

The experiences shared by loved ones of residents in the facility reveal a complex mix of satisfaction and dissatisfaction regarding overall care, cleanliness, food quality, and staff professionalism. While many highlighted positive aspects such as friendly staff and good food, numerous complaints about cleanliness, communication issues, and inadequate care paint a concerning picture of the environment.

Many reviewers praised the quality of the food served to their loved ones. Descriptions suggest that meals were generally well-received, with one loved one expressing a desire to partake in the meal they observed being served. However, there were notes of repetitiveness in menu offerings and concerns over dietary restrictions not being honored—specifically regarding hot dogs that could not be consumed by certain residents. The enjoyment derived from meals was often overshadowed by other grievances related to hygiene and facility maintenance.

The friendliness of the staff received mixed reviews. Some family members reported positive interactions with nurses and therapists, who were described as attentive, caring, and communicative. One individual noted how a nurse’s efforts helped reconnect them with their loved one when communication was strained. Conversely, there were multiple accounts indicating that some staff members displayed unprofessionalism or lacked attentiveness to residents' needs—particularly in terms of timely medication administration and personal hygiene tasks such as changing diapers.

Cleanliness emerged as a critical issue across various testimonials. Reviewers pointed out pervasive odors within the facility, particularly noticeable smells of urine in certain areas. Despite some claims that parts of the building appeared clean, several individuals described an overall level of dirtiness that raised concerns about infection control and general upkeep. A specific account indicated that dirty water was used for mopping common areas—an unsettling insight into sanitation practices within the facility.

There was also significant concern about inadequate communication from staff to families regarding their loved ones’ conditions. Some reviewers felt left in the dark about care plans or updates on health status which exacerbated feelings of frustration and helplessness during difficult times. One family member expressed distress over their inability to get timely answers when calling for information or check-ins on their loved one’s care while highlighting instances where calls went unanswered or resulted in prolonged hold times.

In stark contrast to these negative experiences, some families noted improvements in rehabilitation outcomes for their loved ones under physical therapy programs at the facility. They appreciated regular updates from staff even acknowledging acts of kindness shown by therapists that made visits more uplifting despite overarching dissatisfaction with other aspects of care delivery.

Ultimately, these personal accounts reflect a broad spectrum of experiences within the same facility—a setting where commendable moments coexist with serious lapses in care standards and management practices. While certain individuals found solace in compassionate interactions with dedicated caregivers who showed genuine concern for their charges’ well-being, others faced alarming deficiencies indicating possible systemic issues requiring urgent attention if trust is to be rebuilt between families seeking support for their loved ones and those entrusted with providing it.

This part of New Orleans, Louisiana boasts a diverse array of amenities, making it an attractive choice for senior living. With a variety of restaurants offering both casual and upscale dining options, residents can enjoy delicious meals without having to travel far. Additionally, the proximity to numerous physicians and hospitals, including Touro Infirmary and Children's Hospital, ensures easy access to healthcare services. The presence of well-known pharmacies like CVS and Walgreens further adds to the convenience of living in this area. For leisurely pursuits, seniors can visit nearby cafes such as The Vintage or Starbucks for a relaxing cup of coffee. Those seeking outdoor activities can explore local parks like Pig Newton Park or The Fly. Overall, this neighborhood offers a blend of culinary delights, healthcare facilities, and recreational opportunities that cater well to the needs and interests of older adults looking for a vibrant community in which to reside.

Restaurants

• Superior Grill (0.2 miles)
• Martin Wine Backcounte (0.2 miles)
• The Delachaise (0.3 miles)
• Shaya (0.4 miles)
• McDonald's (0.4 miles)
• Barracuda (0.6 miles)
• Commander's Palace (0.8 miles)

Physicians

• Jennifer Garrett, MD (0.2 miles)
• Touro Med Building (0.2 miles)
• Atlas Psychiatry (0.2 miles)
• Martin D. Claiborne (0.4 miles)
• Jefferson Orthopedic Clinic (2.2 miles)
• Heart Clinic of Louisiana (2.4 miles)
• Koppel Dermatology (2.5 miles)

Hospitals

• Touro Infirmary (0.3 miles)
• St Charles Surgical Hospital (1.4 miles)
• Children's Hospital (1.9 miles)
• LSU Medical - 1400 Poydras (2.1 miles)
• West Jefferson Medical Center LCMC Health (2.3 miles)
• SE Louisiana Veterans Hospital (2.6 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)

Cafes

• The Vintage (0.6 miles)
• Starbucks (1.2 miles)
• HiVolt Coffee (1.4 miles)
• French Truck Coffee (1.8 miles)
• French Truck Coffee (2.6 miles)
• Cafe Du Monde (3 miles)
• CC's Community Coffee House (3.1 miles)

Parks

• Pig Newton Park (1.9 miles)
• The Fly (2.3 miles)