Ferncrest Manor Living Center
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14500 Haynes Boulevard, New Orleans, LA 70128
For more information about senior living options: (844) 490-3973
Nurses are described as doing everything they can to make residents' stays comfortable. The facility is very clean and free of the usual nursing home odor. Administration and office staff are approachable, with open doors and quick responses to concerns. The CNAs care for residents as if they were family members. The facility engages residents in activities and events, such as fall festivals. The receptionist provides an excellent first impression, and staff are friendly and honest. The building is older but well maintained, and the environment has improved under new administration. The facility is regarded by visitors as providing quality care. Residents seem to love the facility and enjoy daily activities. Families note caring staff and that relatives appear well cared for.
One reviewer called Ferncrest Manor "the worst place" to send a loved one, citing a foul odor, a filthy hallway restroom, unsafe dark areas, and rude staff. The facility was described as hiring inexperienced staff with no compassion and with concerns not addressed, showing little accountability. The wifi password was not shared and the staff were described as rude. Staff were described as "super ghetto," frequently cursing residents and each other, coming to work in pajamas, and leaving residents unattended with beds soaked in urine. A reviewer alleged abuse and dirty conditions at Beacon Behavioral Health's facility, claiming management knew about abuse but ignored patient needs. Ferncrest Manor was described as a "death camp," with the reviewer saying they placed their elderly relative there seeking help and facing distress. A reviewer warned families to obtain a DNR, alleging staff would not act in time to save a life. During a night visit, the facility was described as smelling badly, with a filthy hallway restroom and unsafe, poorly lit conditions. The facility was accused of not answering the phone and staff being rude and irritable. A reviewer stated that the room's bathroom was not clean.The collection of experiences surrounding Ferncrest Manor paints a landscape of striking contrasts. On one side, families and residents describe moments of genuine warmth, attentive care, and a sense of community that feels more like a large, extended family than a sterile institution. On the other side, there are loud alarms about communication gaps, inconsistent staffing, cleanliness issues, and safety concerns that leave loved ones anxious about what is happening behind closed doors. Taken together, the reviews suggest a facility that can be superb in the right hands and under the right circumstances, but that can also fall short in important ways.
Several accounts highlight the compassionate, hands-on care that can make a difficult medical journey more bearable. One resident recovering from sepsis spoke about nurses who went "everything they can" to make the stay comfortable, even opening up the possibility of a kitchen job after discharge. Another review spoke to a 4-month stay for a mother, praising the facility's cleanliness and the absence of the typical nursing home odor. The staff were described as making every effort to take care of her, with the administration's doors open and a reputation for listening and responding quickly to concerns. These comments emphasize that, when communication lines are open and staff are engaged, families feel secure and involved.
Family engagement is repeatedly framed as a cornerstone of positive experiences. Several reviewers note that when families participate - visiting, attending holiday celebrations, and voicing concerns - they see better outcomes and feel reassured about the care their loved ones are receiving. There's a recurring theme that staff are more responsive and supportive when families are present and involved, and that regular activities and social interactions help residents feel engaged and valued. A persistent thread is the belief that, with active family involvement, the environment can be welcoming and comforting, even in a setting that is inherently challenging.
There are strong endorsements of the facility's strengths, particularly after changes in administration. Descriptions of improved leadership, dedicated social workers, an energetic activities department, and a proactive respiratory team suggest that Ferncrest Manor has the potential to deliver top-tier care. Several reviews lauded the overall level of medical oversight, the dedication of doctors and nurses, and the quality of life initiatives designed to keep residents engaged. The sentiment from these comments is that, when the administration is aligned with high standards and the staff work as a cohesive unit, Ferncrest Manor can be one of the best facilities for quality care.
But the praise is tempered by a sizeable handful of critical voices that raise red flags about day-to-day realities. A number of reviewers report trouble with communication - phones going unanswered for long stretches, delays in updates, and a sense that family members must push to get information about their loved ones. Some reviewers describe staff as rude or inattentive, and there are mentions of inexperienced workers lacking accountability. The cautionary notes extend to safety and hygiene concerns, with explicit comments about rooms and hallways that smelled or appeared dirty, unsafe nighttime conditions, and periods when residents were left unattended or not properly cleaned.
End-of-life care and financial/administrative issues appear in some of the most troubling anecdotes. One reviewer described a difficult situation where a loved one was taken home for end-of-life care, only for Ferncrest Manor to handle a retirement check in a way that caused extra stress and financial worry for the family. Another reviewer bluntly called the facility a "horror story at night time" and highlighted experiences of dirty bathrooms, unclean rooms, and a general sense of disarray. These stories contrast sharply with the more positive portrayals and underscore the unevenness some families feel in the level of care and the handling of sensitive life-and-death decisions.
In sum, Ferncrest Manor emerges as a place with real strengths and real weaknesses. The strongest testimonials emphasize compassionate caregivers, a clean and engaging environment, and a culture of open communication and family involvement - especially when supported by effective leadership. The most troubling reviews focus on inconsistent staffing, poor communication, hygiene and safety lapses, and troubling end-of-life or financial handling experiences. For families considering Ferncrest Manor, the takeaway is clear: the experience you'll have seems to hinge heavily on the specific staff on duty, the level of administrative responsiveness, and your ability to stay engaged and vigilant. If you're evaluating this facility, plan extended visits, ask pointed questions about staffing ratios, hygiene protocols, and how concerns are tracked and resolved, and observe how the team interacts with residents and with family members during your time there.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
New Orleans International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ferncrest Manor Living Center in New Orleans, LA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities designed to enhance the quality of life for residents. These include a beauty salon for pampering and grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a gaming room for recreational activities. There is also a fitness room to promote physical health and wellness, along with outdoor spaces such as gardens for enjoying fresh air and sunshine. Residents can enjoy delicious meals in the dining room with restaurant-style dining, prepared by skilled chefs who accommodate special dietary restrictions. For relaxation and leisurely activities, there is a small library available. Wi-Fi/high-speed internet is provided throughout the community to keep residents connected with their loved ones.
The community also offers various care services to meet the individual needs of each resident while ensuring their safety and well-being round-the-clock. A 24-hour call system provides immediate assistance whenever needed, while 24-hour supervision ensures constant monitoring for added security. Trained staff members are available to provide assistance with activities of daily living including bathing, dressing, and transfers. Medication management services are provided to ensure proper administration of medications, while diabetes diets are accommodated for those with specific dietary needs. The community also encourages mental wellness through specialized programs.
Ferncrest Manor Living Center understands the importance of maintaining an active social life and offers numerous activities for residents to engage in. The concierge services make it easy to plan day trips and outings to explore nearby attractions. Resident-run activities allow residents to take charge and organize events according to their interests, fostering camaraderie among peers within the community. Additionally, there are scheduled daily activities organized by the staff members.
In terms of convenience, Ferncrest Manor Living Center has two nearby pharmacies that provide easy access to medication and healthcare needs. There is also a variety of dining options nearby for residents to explore, along with places of worship for those who desire spiritual fulfillment.
With its comprehensive amenities, care services, and focus on promoting an active and fulfilling lifestyle, Ferncrest Manor Living Center offers a welcoming and comfortable environment where residents can thrive and enjoy their golden years.
Ferncrest Manor Living Center is located at 14500 Haynes Boulevard, New Orleans, LA 70128 in Orleans Parish, Louisiana
Ferncrest Manor Living Center on seniors.fyi includes 3 photos including images showing building, architecture, balcony, decor, interior, and more.
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