13500 Chef Menteur Hwy, New Orleans, LA 70129
To contact a resident: (504) 254-9431
For more information about senior living options: (866) 208-4318
Overall Review of Maison Orleans Nursing Home
Pros
The staff and attendants are gracious and seem to enjoy assisting all residents.- The facility is clean and spotless; residents are kept clean and pleasant.
- There are lots of activities for the residents.
- The aunt is extremely well taken care of.
- The service to the aunt is great all the time.
- The facility is clean, fresh smelling, and fully staffed with courteous, helpful, and smiling people.
Cons
The staff repeatedly lost residents' dentures, clothes, and shoes.- When tasks were communicated, the opposite occurred and nothing was followed through.
- Accidents were described as not being serious, even serious injuries like a broken elbow and hip were downplayed.
- Lafon would not be recommended for a loved one.
- The facility is described as a disgrace with dirty, raggedy floors and a foul smell in the hallways.
- Some workers were observed sleeping at the front desk.
- The food was described as dried out.
- The facility is outdated and residents are left in hallways all day and night.
- The staff were unprofessional.
- The reviewer claimed residents’ income was being taken to provide poor service.
Review
Maison Orleans Nursing Home is best suited for families that want a warm, personable staff and a clean, activity-filled environment for a loved one who can thrive with steady daytime attention. The strongest signals point to daily life that feels welcoming when staff are present and engaged, and to residents who benefit from a lively calendar of activities. This is not a facility designed around high-stakes clinical certainty; it is framed more by interpersonal warmth and general upkeep. For families prioritizing predictable rehab oversight, rigorous incident management, and consistently impeccable service, this community requires careful scrutiny and a clear plan.
Those who may want to consider alternatives include families with loved ones who need reliable, transparent clinical oversight, meticulous handling of injuries, and rigorous accountability wherever care gaps may arise. Several reviews recount items disappearing, dentures, clothes, shoes, and describe communication as inconsistent, with serious injuries sometimes described as “not serious.” A pattern of downplaying problems and questions about safety emerges in multiple accounts, alongside complaints about cleanliness and housekeeping in some settings. For anyone who cannot tolerate such variability, and who needs steady governance, other options are likely a safer fit.
On the plus side, when the staff deliver consistently, care feels noticeably solid. Positive voices highlight compassionate attendants and a genuinely helpful attitude, with a long-serving relative reporting excellent day-to-day care and gratitude for attentive staff. Cleanliness and pleasant ambiance recur in favorable comments, and reviewers mention meaningful activity programming that keeps residents engaged. A few families describe experiences where the staff’s care and the facility’s ambience align with the expectations of a good nursing home, reinforcing that the core service can be right when operations run smoothly.
Conversely, the front-facing concerns are substantial and repeated. Several reviewers describe outdated facilities, dirty entryways, and an overall impression of neglect in common areas. There are stark accusations of rude or lazy behavior among nursing staff, with impassioned pleas to avoid placing loved ones in the building. Others warn that residents may be left unattended in hallways or receive meals that are not properly prepared. The most troubling notes involve safety and dignity: injuries that may be minimized in description, belongings that vanish, and a system that appears to struggle with consistent accountability. These themes undermine trust and raise real red flags for families evaluating stability.
The balance between pros and cons tilts toward caution. The presence of friendly, capable staff and a clean environment can yield a decent living experience, but the frequency and severity of negatives around care consistency, accountability, and facility conditions cannot be ignored. Families should anticipate the need for vigilant oversight, meticulous monitoring of rehab services, and proactive engagement with administration. Without a plan to verify care quality daily, outcomes may hinge on which shift is on duty and which staff member happens to be overseeing a resident’s rehab program.
In the end, this community is not a default choice for most families seeking dependable nursing home care. It can work for those able to commit to active supervision, to demand transparent care logs, and to insist on high standards of cleanliness and professionalism. If these conditions feel burdensome or unlikely, exploring alternatives with stronger, consistently demonstrated performance, in terms of clinical oversight, communication, and facility upkeep, is highly prudent. The decision hinges on balancing the desire for a friendly, engaged staff against the certainty of steady, well-documented care across all days and all shifts.
Skilled Nursing Facility
New Orleans International (20 miles away)
Navigating Medicare Coverage for In-Home Care Services
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
Understanding Home Health Care: A Comprehensive Guide