Colonial Oaks Living Center

Pros

• The staff at Colonial Oaks provides excellent service and care, offering warmth and regular updates to families.
• Family members report that the therapy programs are effective and contribute positively to patients' progress.
• The facility is described as clean and well-maintained, with friendly staff who are attentive to residents' needs.
• Residents enjoy balanced meals, and there are plenty of activities available for them to participate in.
• Communication from the facility during emergencies, such as Hurricane Ida, reassured family members about their loved ones’ safety and comfort.
• Many reviewers express satisfaction with their loved ones' overall experiences, describing the staff as capable, kind, and supportive.
• Administration is noted as being helpful and nice when families seek assistance or information regarding their loved ones.

Cons

• The facility was severely understaffed, resulting in inadequate care for residents.
• Staff members were often inattentive, prioritizing personal activities over patient care.
• Residents frequently experienced neglect, including lack of proper hygiene and timely medication.
• Communication from the staff and administration was poor, leaving families uninformed about their loved ones' conditions.
• There were instances of disrespectful treatment toward residents, with staff yelling and arguing with them.
• Essential equipment like remote controls for televisions were not provided, affecting residents’ comfort.
• Personal belongings of residents were lost or stolen without any accountability from the staff.
• The facility's cleanliness and odor issues raised concerns about overall hygiene standards.
• Families reported feeling ignored or mocked when raising concerns about care.
• Transportation arrangements for medical appointments were poorly managed, leading to confusion and missed visits.

Review

The experiences shared regarding Colonial Oaks Living Center present a stark contrast between the accounts of family members who have entrusted their loved ones to this facility. While some narratives highlight a caring and attentive environment, others depict alarming neglect and lack of adequate care that raises serious concerns for prospective residents.

On one hand, several families expressed satisfaction with the level of care their relatives received at Colonial Oaks. One individual spoke highly of the staff’s attentiveness and compassion towards their sister during a difficult time. The family appreciated regular updates provided by the staff, especially during Hurricane Ida when communication was crucial. They felt reassured knowing that food, water, and air conditioning were available and that their loved one was comfortable in hospice care during her final moments. These sentiments reflect a positive experience where the facility seemed to provide not only physical support but emotional warmth as well.

In contrast, other families were tragically let down by the level of care provided to their loved ones. A particularly harrowing account detailed an experience involving a family member who had suffered an aneurysm and stroke but received inadequate attention from the staff. The reviewer noted severe understaffing issues—often just one LPN and one CNA per shift—which contributed to their mother not receiving proper assistance or timely medical attention. The family reported instances where vital signs were neglected, leading to worsening health conditions like infections from bedsores and untreated pain.

Moreover, another reviewer described an even more shocking situation where their mother experienced neglect after hip surgery. Again citing staffing shortages and poor management, they recounted distressing incidents such as being left in wet clothing for extended periods while aides seemingly prioritized personal distractions over patient care. This lack of professionalism culminated in severe health repercussions; the review mentioned hospitalizations due to untreated urinary tract infections caused by negligence.

Despite these troubling stories of neglect, some reviews assert that Colonial Oaks offers decent rehabilitation services with structured therapy programs that appear beneficial for recovery—at least when patients receive them consistently. There are mentions of friendly staff members who engaged positively with residents and families alike, demonstrating capabilities in providing care amidst systemic challenges within the facility.

However, it is essential to note that even positive experiences often carry caveats related to staffing levels or certain unprofessional behaviors from some staff members that could detract from overall quality care perception. Comments about lost belongings or mixed communication show cracks in what otherwise could be seen as a supportive environment for healing.

Ultimately, these contrasting reviews suggest a lack of consistency across experiences at Colonial Oaks Living Center—where some families felt supported during critical times while others experienced outright distressing neglect. Prospective residents or those looking after elderly loved ones would do well to weigh any glowing testimonials against more troubling accounts before making decisions about placement at this facility—not just considering immediate comforts but also long-term health management factors critical in rehabilitation settings.

This part of Metairie, Louisiana offers a convenient and accessible location for seniors looking to reside in the area. With East Jefferson General Hospital and Lakeside Women's Specialty Center nearby, residents have easy access to quality healthcare services. There are also several pharmacies in close proximity for medication needs. The neighborhood boasts a variety of dining options ranging from fast food chains like Raising Cane's Chicken Fingers and Chick-Fil-A to seafood at Drago's Seafood Restaurant. For relaxation, seniors can enjoy cafes such as Cafe Du Monde and Starbucks for coffee outings. Additionally, there are theaters like AMC Clearview Palace 12 for entertainment options. Overall, this area provides a balance of amenities and services that would cater well to seniors seeking a comfortable living environment.

Physicians

• East Jefferson General Hospital (0.2 miles)
• Lakeside Women's Specialty Center (0.2 miles)
• Mark J. Marino, MD (0.2 miles)
• Koppel Dermatology (0.2 miles)
• William F. Rachal (0.2 miles)
• Eye Surgery Center Of Louisiana (0.3 miles)
• Allied Adult & Child Clinic (0.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Rouses Markets (2.1 miles)
• Walgreens (2.4 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.6 miles)
• Sonic Drive-In (0.7 miles)
• Drago's Seafood Restaurant (1.2 miles)
• Sonic Drive-In (2.5 miles)
• Waffle House (2.8 miles)
• Chick-Fil-A (3.3 miles)
• Chick-Fil-A (3.5 miles)

Cafes

• Cafe Du Monde (0.6 miles)
• Starbucks (1 miles)
• Corner Cafe (1.2 miles)
• Grounded Coffee Cafe (4.1 miles)
• Starbucks (4.6 miles)
• Café du Monde (4.6 miles)
• Cafe Du Monde City Park (5.5 miles)

Theaters

• AMC Clearview Palace 12 (0.6 miles)
• AMC Elmwood Palace 2 (3.4 miles)

Hospitals

• Tulane - Lakeside Hospital (1.1 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (3.4 miles)
• The Gayle and Tom Benson Cancer Center (4 miles)

Transportation

• Ride Share Pick Up (4.5 miles)
• The Club MSY (4.5 miles)
• TSA Security Checkpoint (4.5 miles)
• Main Terminal (4.5 miles)
• TSA PreCheck (4.6 miles)
• Louis Armstrong New Orleans International Airport (MSY) (4.9 miles)
• Rental Car Parking Garage (5.1 miles)

Parks

• New Orleans City Park (5.3 miles)
• Wentwood Playground (5.4 miles)
• Kenner City Park Pavilion (5.4 miles)
• Pig Newton Park (6.1 miles)

Places of Worship

• Divine Mercy Parish Saint (6 miles)