Flannery Oaks Guest House

Pros

• The staff was kind and attentive to the grandmother's needs.
• The new staffer was much more attentive and friendly towards the grandmother.
• Subsequent visits became more pleasant after the issue with an uncaring staff member was addressed.
• The facility is usually clean and well-maintained.
• The grandmother seemed much more content and satisfied with her stay.
• The staff, in general, appears to be caring towards the residents.
• The positive changes in the grandmother's demeanor were noticeable after the new staffer started taking care of her.

Cons

• The visits revealed some of the staff to be easily flustered and abrupt.
• One staffer was pulling on her face and fussing at her, causing distress.
• Complaints had to be made about the mistreatment of the grandmother by a particular staff member.
• The staffer may have been let go or moved to another wing due to the complaints.
• Although things improved afterwards, there were instances of poor care and mistreatment in the past.
• The facility lacks opportunities for the grandmother to interact with other residents outside of meals, causing limited socialization.

Review

When the visits to the facility first began, they were always pleasant. Although it's never easy to leave a loved one in the hands of others, the staff at this particular facility were kind, attentive, and seemed genuinely caring towards my grandmother. They went above and beyond to ensure her comfort and well-being.

However, as time went on and more visits were made, some of the staff members began to show signs of being easily flustered and abrupt. It was during one of these visits that I witnessed something truly concerning. My grandmother had refused to take her medicines, and instead of handling the situation with patience and understanding, one staffer resorted to pulling on her face while fussing at her. Needless to say, my father and I were appalled by this behavior.

We didn't hesitate to voice our concerns and make formal complaints about the incident. While we are unsure of the exact outcome, it appeared that action was taken against the staffer responsible for mistreating my grandmother. Whether they were let go or simply moved to another wing is uncertain, but what matters most is that after our complaints things did indeed improve.

Subsequent visits proved much more pleasant than before. A new staffer had taken over caring for my grandmother, and their approach was entirely different from their predecessor. They showed a level of attentiveness that was both comforting and reassuring. It was evident that they genuinely cared for my grandmother's well-being and happiness.

Under this new caregiver's watchful eye, my grandmother seemed not only content but also more engaged with her surroundings. It brought great relief to see her interacting with someone who understood her needs and treated her with respect.

The facility itself deserves commendation as well. It is usually clean and well-maintained, creating a comfortable environment for both residents and visitors alike. The majority of the staff members are friendly, helpful, and go out of their way to ensure everyone feels welcome.

However, one area for improvement is the lack of opportunities for residents to interact with each other outside of meal times. While my grandmother enjoys her meals, it would be wonderful if she had more chances to socialize and form connections with fellow residents. Social interaction is vital for overall well-being and can significantly enhance the quality of life in long-term care facilities.

In conclusion, while initial visits were pleasant with a caring staff, later experiences revealed some issues that were quickly addressed after complaints were made. The new caregiver provided exceptional care, leading to a noticeable improvement in my grandmother's well-being. The facility itself is clean and staffed by friendly individuals. However, more opportunities for resident interaction would greatly enhance the social aspect of living there. Overall, my experiences at this facility have been positive, with improvements made when needed.

Restaurants

• McDonald's (0.3 miles)
• Chick-Fil-A (1.7 miles)
• Freddy's Frozen Custard & Steakburgers (1.8 miles)
• Golden Corral (1.9 miles)
• McDonald's (2.7 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• Sonic Drive-In (3.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Walmart Pharmacy (3.6 miles)
• Walgreens (3.6 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (2.4 miles)
• Starbucks (3.5 miles)
• Daiquiri Cafe (4.1 miles)
• Panera Bread (5.1 miles)
• Brew Ha Ha (6 miles)

Theaters

• AMC Baton Rouge 16 (2.2 miles)

Places of Worship

• Broadmoor United Methodist Church (2.4 miles)
• United Christian Faith Ministries (3.7 miles)

Hospitals

• Ochsner Health Center (2.5 miles)
• Our Lady of the Lake Regional Medical Center (4.2 miles)
• Our Lady of Lake Hospital (4.6 miles)
• Our Lady of the Lake Regional Medical Center (4.7 miles)
• Centene Corporation (5.1 miles)
• Healthsouth Rehabilitation, Hospital of Baton Rouge (5.3 miles)
• Woman's Hospital-Labor & Delivery (5.5 miles)

Physicians

• Eye Care Surgery Center (3.1 miles)
• Williamson Eye Center (4 miles)
• Associates In Plastic Surgery (4 miles)
• Bella Family Medical (4.2 miles)
• Dean Medical Care (4.2 miles)
• Woodlawn Family Health (4.5 miles)
• Associates in Pediatric and Adolescent Medicine (4.5 miles)

Parks

• Parklawn Park (4.3 miles)
• BREC's Baringer Road Park (5.7 miles)

Transportation

• Hertz Rent A Car (5.2 miles)