South Shore Nursing & Rehab

Pros

• The staff were great and treated residents like family.
• The facility is a wonderful place with top-notch administration and staff.
• The executive director is amazing and deeply cares for patients and employees.
• The facility shows love to residents; it is always clean, and residents are well kept and smiling.
• South Shore Nursing and Rehab is a wonderful facility - very clean and cozy; the administrator, faculty, and staff are friendly and helpful; they provide exceptional care and go above and beyond.
• The staff have been good to residents and treat them like family; the facility is clean and administration puts the best interests of residents first.
• South Shore is an excellent facility with an excellent management team; highly recommended.
• Fantastic staff.
• Great place to work and live.
• The facility is beautiful, with amazing service.
• Wonderfully managed facility with kind and caring staff; highly recommended.
• The administrator for this healthcare facility is amazing and cares deeply for patients, ensuring care of the highest quality.
• The nursing team is excellent and truly cares for the residents.
• The facility is warm, cozy, and welcoming; the staff are friendly and professional; the residents are amazing.

Cons

• The facility is described as horrible, with chronic understaffing and staff who are in a hateful mood.
• A resident reportedly was not assisted promptly, waiting up to an hour to be cleaned after an accident due to not being able to reach the restroom.
• Medication management is poor, with a resident sometimes running out of essential medicines for 3-4 days.
• The staff are accused of quickly making false assumptions about residents.
• State inspections have increased to about monthly due to complaints.
• Many five-star reviews are said to be from current or former employees aiming to boost the ratings.
• The facility is understaffed and undertrained, with nurses on phones at the station, a bathroom floor flooded with about an inch of water, peeling paint, and a need for remodeling.

Review

The stories surrounding South Shore Nursing and Rehab paint a picture of a place that many families come to trust deeply for the care of their loved ones. Across numerous accounts, the staff is described as warm, attentive, and genuinely compassionate - so much so that several families felt the staff treated their relatives like members of the family themselves. One reviewer even singled out a team member by name and expressed heartfelt gratitude, saying, "Thank you Raven," which echoes a broader sentiment of personal connections forming in daily care. The mood in many notes is one of gratitude, with families repeatedly highlighting the strides of care, kindness, and a welcoming atmosphere that makes a difficult transition a little smoother.

Leadership and administration receive frequent praise as well. Reviewers consistently describe the executive director and administrative team as deeply invested in both patients and employees. Phrases like "the executive director is amazing" and "the administrator cares deeply for her patients" appear repeatedly, underscoring the sense that leadership here isn't distant or merely ceremonial but actively engaged in improving care and the work environment. The tone suggests a culture where decisions are motivated by a genuine desire to help residents and support the people who care for them, a characteristic that many families feel directly influences daily life in the facility.

Cleanliness, dignity, and a home-like atmosphere are also central themes in the positive narratives. Reviewers frequently mention a clean, well-kept environment where residents are cared for with respect and kindness, often noting that residents show smiles and appear well-attended. The descriptions go beyond basic cleanliness to emphasize warmth and a sense of belonging: a "cozy environment," staff who enjoy interacting with residents, and conversations, jokes, and singing filling the halls. For families, this combination - attention to appearance, personal interaction, and engaging activities - helps create a feeling that residents are not just cared for, but cherished.

Amid the many glowing endorsements, there is also a distinctly cautious voice among the reviews. One account warns prospective families to "look elsewhere" and outlines serious concerns: chronic understaffing, staff mood and attentiveness, delays in essential personal care, and lapses in medication management. The reviewer reports extended waits for basic care, such as bathroom assistance, and mentions instances where residents did not receive necessary medications for several days. They also point to the potential for misperceptions about residents by staff and note ongoing inspections from the state due to complaints. This perspective emphasizes the possibility that the facility's strengths for some may not be fully realized by others, and it calls for careful consideration and due diligence.

There are also many first-hand stories that celebrate the facility's strengths in a more personal, testimonial way. Families recount experiences where loved ones were treated with extraordinary care after illness or injury, with staff acting like family and administration keeping the resident's best interests at heart. One tale describes a grandmother who received exceptional, loving care during her final days in a beautiful, well-run facility - clean, well-organized, and oriented toward the resident's dignity. The overarching message in these accounts is that when things go well, the staff and administration create a supportive, family-like environment where residents are spoken about with kindness and treated as integral members of the community.

Throughout the reviews, there is a strong thread of pride in the people who work there. Several notes highlight teamwork, fresh leadership, and a culture that prioritizes resident well-being. Statements such as "great team with new administration and leadership that really cares about the residents and their staff," and "wonderful management and staff" recur often. Others celebrate individual contributors, with references to Mary Warnock's administrative work and the sense that the facility operates under thoughtful, highly capable guidance. An acknowledgment from a commenter who remembered a much-loved administrator by name - "Mary Warnock does a great job at her administrative duties! 5 star service and 5 star nursing home!" - further underscores the importance of leadership in shaping day-to-day life for residents and their families.

In the end, the collection of voices presents a facility that is widely praised for its warmth, care, and homelike environment, while also carrying a note of caution from a minority who experienced or perceived significant operational challenges. The positive reviews emphasize compassionate care, a clean and welcoming setting, engaged leadership, and a culture that makes families feel their loved ones are in good hands. The critical review, by contrast, highlights real concerns around staffing levels, responsiveness, and consistency of medications - issues that understandably weigh heavily on families' decisions. Taken together, the story of this facility reflects a place where many families find solace and trust, but where the reality of everyday operations may vary enough to prompt careful consideration for anyone evaluating it for a loved one.

Physicians

• South Shore Weight Loss Center (0.1 miles)
• Primary Plus (0.2 miles)
• Murray Tracy DDS (2 miles)
• Portsmouth Cancer Care Associates (2.2 miles)
• Dr T Inoshita Md Portsmouth (2.2 miles)
• Jitendra Dr - Patel Jitendra Patel MD (2.3 miles)
• Dialysis Clinic (2.3 miles)

Parks

• Branch Rickey Park (1 miles)
• Alexandria Point Park (2.8 miles)
• Millbrook Park (3.2 miles)

Places of Worship

• Recovery At South Shore (1.1 miles)
• Second Presbyterian Church (1.9 miles)
• Innermission Campus Ministry (2 miles)
• Kingdom Builders Evangelistic Ministries (2.3 miles)
• Christ's Community Church (2.3 miles)
• St Marys Catholic Church (2.4 miles)
• General Conference Of Seventh-Day Adventists (2.5 miles)

Restaurants

• McDonald's (1.4 miles)
• Jim Dandy Drive In (1.5 miles)
• Little Caesars Pizza (1.5 miles)
• Taco Bell (1.5 miles)
• Burger King (1.5 miles)
• Subway (1.6 miles)
• Toro Loco (1.7 miles)

Hospitals

• Fresenius Medical Care Portsmouth (1.7 miles)
• Southern Ohio Medical Center (2.3 miles)
• Hempstead Manor (2.3 miles)
• Southern Ohio Medical Center (2.4 miles)
• Southern Ohio Medical Center (2.5 miles)

Pharmacies

• Compass Pharmacy (1.8 miles)
• Medi-Mart Prescription Pharmacy (2 miles)
• Blackburn's B G Family Food Mart (2.1 miles)
• Blackburn's Pharmacy (2.1 miles)
• BG Pharmacy (2.1 miles)
• Smith Home Medical Equipment (2.1 miles)
• Smith Drug Company (2.1 miles)

Transportation

• U-Haul Neighborhood Dealer (1.8 miles)
• Hertz Rent A Car (2.2 miles)
• U-Save Auto Rental (2.2 miles)
• Alamo (2.5 miles)
• U-Haul Neighborhood Dealer (2.6 miles)

Cafes

• Port City Cafe' & Pub (2.1 miles)
• Starbucks (2.2 miles)
• Tim Hortons (2.3 miles)