Mediplex Rehabilitation of Bowling Green

Pros

• The Sky Rehab staff is consistently praised for being caring, professional, and attentive.
• The nurses, PTs, OTs, and speech therapists are described as wonderful and dedicated to patients' recovery.
• Heather, the case manager, is highlighted as compassionate and supportive.
• Families feel comfortable leaving loved ones in Sky Rehab's care and say they are treated with respect.
• Sky Rehab is viewed as an amazing, modern facility with knowledgeable and loyal staff.
• The therapy and rehabilitation at Sky Rehab are credited with helping patients regain strength and achieve goals.
• Therapists are described as going above and beyond, even helping with daily tasks when needed.
• Patients report forming close, familial relationships with the therapy and nursing teams.
• Many reviewers express gratitude and would highly recommend Sky Rehab to others.
• Specific milestones, such as walking again, are celebrated thanks to therapy.

Cons

• One reviewer described SKY Rehab as a horrible place where his father worsened after admission and was billed for two weeks of therapy, with hospital staff unaware of his care when transferred.
• Another reviewer reported a nine-hour delay in receiving pain medication after hip surgery, noting staff claimed they were too busy.
• A reviewer stated that a male nurse threatened his blind uncle, and that the roommate was yelled at after a catheter dislodgement, leaving him in soiled pants.
• A reviewer said a nurse supervisor told them, "we didn't come to you, you came to us," reflecting poor bedside manner.
• A reviewer criticized accessibility, noting that parking in the front handicap spot required a long walk to back doors that visitors are not allowed to use.
• A reviewer described discharge medication delays, with seven hours passing and no prescription sent to the pharmacy.
• One reviewer contrasted therapy excellence with poor hospital staff, rating the hospital staff as 1 star while therapy received 5 stars.

Review

Sky Rehab draws a wide range of experiences from those who pass through its doors, but one thread runs through the majority of reviews: the people who work there - especially the nurses, therapists, case managers, and support staff - often make the difference between a good stay and a truly transformative one. Many patients and family members repeatedly highlight the warmth, patience, and professionalism of the team, describing them as caring, respectful, and deeply committed to recovery. The care team is frequently singled out by name for going "above and beyond," from the bedside to the therapy gym, and several accounts emphasize that the staff treated patients like family, offering encouragement, advocacy, and real encouragement during tough times.

Inpatient experiences frequently center on the remarkable teamwork between nurses, physical therapists, and occupational/speech therapists. Reviewers consistently praise the rehabilitation professionals for their hands-on support: helping patients relearn to move after surgeries or strokes, guiding therapy with patience, and celebrating each milestone along the way. There are strong testimonials about progress made through therapy, with patients recounting how therapists helped them regain mobility, walk again, or regain independence after significant setbacks. The emphasis on goal-oriented care is clear: therapists are described as dedicated, creative, and persistent in helping patients push past limits and regain function. Several patients also mention how therapy teams collaborated with family members to keep everyone informed and involved in the recovery plan.

Several reviews celebrate individual staff members who made a meaningful impact. Heather, identified as a case manager, is repeatedly lauded for professionalism, knowledge, and compassion that helped families navigate what can be a stressful process. PTs like Stephen, OTs like Cole, and a range of other therapists are named for specific strengths in driving progress and keeping spirits up. The culture of gratitude extends to other frontline caregivers as well - the nurses, aides, and even the transport team are described as kind, respectful, and genuinely invested in patient well-being. The sense of "second family" and home-like atmosphere comes through strongly in these accounts, with patients expressing heartfelt appreciation for the people who supported them during long stays and tough recoveries.

A number of reviews also touch on the overall environment and amenities. Several patients describe Sky Rehab as an inviting, well-equipped place with modern facilities and supportive staff. Food quality is sometimes praised, and many families express appreciation for the comfortable, respectful environment in which their loved ones recovered. The atmosphere is often described as lively and encouraging, with staff who celebrate small victories and make patients feel seen and valued. In some accounts, the positive energy of the facility - paired with effective therapy - helped transform what could have been a frightening or discouraging stay into a hopeful and productive experience.

Not all stories are uniformly glowing, however. A few reviewers recount difficult moments that affected their overall impression. One family reported a prolonged water request delay and other communication gaps that interrupted what they expected to be a smooth stay, prompting them to contact the administrator to discuss improvements. Others describe logistical frustrations such as accessibility concerns at the front/back entrances and occasional equipment issues like non-working TVs during storms. Some patients mention delays in pain relief, with accounts of being understaffed or overwhelmed at certain times, and there are mentions of instances where discharge planning or medication scripts did not proceed as smoothly as hoped. These reviews acknowledge that, while the rehabilitation and therapy components can be excellent, administrative and operational hiccups can cast a shadow over the patient experience.

A few reviews recount deeply troubling experiences that understandably elicit strong concern. One account describes a patient who did not receive prescribed pain medication for hours after surgery and portrays a nurse's behavior as intimidating or unsafe, including a troubling incident involving a roommate. Another family voices serious alarm about care quality and safety, including a claim that a patient was left in uncomfortable circumstances or in distress after a catheter issue. While these are isolated, they underscore concerns about patient safety, timely pain management, and compassionate care - areas that families rightly expect to be handled with vigilance and accountability.

Overall, the sentiment across the majority of reviews is one of gratitude for the care teams at Sky Rehab, tempered by a recognition that improvements in communication, consistency in service, and operational reliability would further enhance the patient experience. Many families describe feeling welcomed, respected, and supported by a staff whose dedication helped lead to meaningful recovery outcomes. The recurring message is that Sky Rehab can be a lifeline for recovery, powered by therapists and nurses who treat patients with dignity and a genuine desire for their success, while also highlighting opportunities to tighten up on logistics, access, and care coordination to ensure every patient's stay is as seamless and safe as possible.

This part of Bowling Green, Kentucky, offers a convenient and diverse range of amenities. With multiple physicians, pharmacies, and a hospital nearby, residents have easy access to healthcare services. There are also a variety of dining options including fast food chains like McDonald's and healthier choices like Panera Bread. For entertainment, there is a movie theater within close proximity. Transportation options such as car rental agencies and the airport provide easy access for travel needs. Places of worship are also conveniently located for those seeking spiritual fulfillment. Overall, this area provides a well-rounded environment with essential services for senior living.

Physicians

• Hanger Clinic: Prosthetics & Orthotics (0.2 miles)
• John Edward Downing (0.7 miles)
• Rockingham Medical Plaza (0.7 miles)
• Mark D. Jessen (0.8 miles)
• Medical Specialists Of Central (0.8 miles)
• Greenview Specialty Associates (0.8 miles)
• Bowling Green Medical Clinic (0.8 miles)

Pharmacies

• Meijer Pharmacy (0.6 miles)
• Trinh Pharmacy (0.6 miles)
• Sheldon's Express Pharmacy (1 miles)
• CDS #10 Pharmacy (1 miles)
• Kroger Pharmacy (1.1 miles)
• Wiggins Drugs, Limited (1.1 miles)
• Walgreens (1.2 miles)

Restaurants

• McDonald's (0.6 miles)
• Five Guys Burgers & Fries (0.8 miles)
• Little Caesars Pizza (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Sonic Drive-In (0.9 miles)
• Overtime Sports Bar & Grill (0.9 miles)
• Firehouse Subs (0.9 miles)

Cafes

• Wild Eggs (0.8 miles)
• Panera Bread (0.9 miles)
• Starbucks (1.1 miles)
• Just Love Coffee (1.3 miles)
• Starbucks (1.6 miles)

Transportation

• Enterprise Rent-A-Car (1.1 miles)
• Hertz Rent A Car (1.3 miles)
• Bowling Green Airport (1.8 miles)
• CSX Transportation Memphis Junction Yard (2.1 miles)

Hospitals

• Medical Center Health-Wllnss (1.3 miles)
• The Little Clinic - Opening (1.6 miles)

Places of Worship

• The Next Level Church (1.3 miles)
• Hillvue Heights Baptist Church (1.8 miles)

Theaters

• Regal Greenwood Mall (1.3 miles)