Wellington Parc of Bowling Green

Pros

• Magnolia Village has the greatest staff you could ask for and they go above and beyond to ensure loved ones are cared for.
• The staff are attentive, have positive attitudes, and make families feel welcome at all hours.
• Magnolia Village is a safe, happy environment for residents and their families.
• The nursing and rehab staff provide excellent, compassionate care and support.
• The activity director and activities staff engage residents and improve mood and participation.
• The administrator and management are professionally led and genuinely concerned about residents and families.
• Families report that Magnolia Village treats residents very well and that staff go above and beyond.
• Thanksgiving dinners and other events are well received and meaningful for residents and families.
• Residents and families describe Magnolia Village as a caring and safe place with staff who feel like a second family.

Cons

• Some physical therapy staff seemed put out and bothered by the patient.
• A nurse insisted that family leave after visiting hours, disrupting the patient's sleep and causing panic.
• The administrator dismissed concerns by asserting "these are the rules" and did not respond to family emails or engage with ombudsman communications.
• The Ombudsman noted the facility had previously been cited for denying family contact and had not corrected the issue.
• The reviewer felt that the father was not involved in any treatment or discharge planning.
• The leadership was described as unprofessional and unethical for not following visitation laws and not involving the family.
• The facility's cleanliness and upkeep were poor, with run-down and dirty furniture, bathrooms used as storage, and questionable hygiene practices.
• The food was starch-laden and of below-average quality.
• Laundry services were not up to standard.

Review

Magnolia Village emerges from these accounts as a place that many families genuinely value for the care and kindness they repeatedly see in the people who work there. Across several reviews, families describe an environment where attentive staff members are plentiful and where the mood is consistently positive. In one especially telling vignette, a family describes their loved one, a father who is a slow eater, being supported by Danielle during dinner. The kitchen staff, they note, did not snap or rush him, but allowed him the time he needed. The result, they say, is a safe, welcoming atmosphere in which family members feel comfortable visiting at almost any time of day. This first impression - the sense of warmth and patient care - recurs in multiple comments and threads through many of the positive assessments.

The experience with care can vary by department, however. One family recounts their mom's rehabilitation stay, highlighting that many of the physical therapy staff delivered excellent, compassionate care and worked well with her. Yet there were also instances where some therapists seemed irritated or bothered by her needs. The family's sense of security during the early days of dementia was strengthened by the presence of loved ones; when family members stayed with mom, she slept more peacefully, a detail that underscores how family involvement can directly impact a resident's comfort. Still, a troubling moment arose when a nurse, whom the family had never met before, asserted after 8:00 pm that they had to leave, simply citing "the rules." The tension escalated when the nurse repeated the demand in front of the patient, awakening distress and panic. The family attempted to discuss the issue and referenced Kentucky visitation regulations, only to be told again that "these are the rules." The encounter prompted inquiries to an administrator and involvement from an Ombudsman, with reminders about open visiting hours in the facility's own pamphlet and questions raised about past citations for restricting family contact.

The thread of concern about visitation and family involvement isn't isolated to one day or one person. The family notes that they were told to communicate through emails that received no acknowledgment, while the Ombudsman later indicated that the facility had previously been cited for denying family contact and had not fully corrected the issue. The same review draws attention to the absence of Dad's involvement in his mother's treatment and discharge planning, expressing a broader worry that leadership and policies did not consistently advocate for family participation - which the reviewer believes would be in the residents' best interests. The sense conveyed is that, while the staff can be compassionate and diligent, there are meaningful governance gaps that affect how families feel about the care plan and the patient's daily life.

Amid these concerns, several reviewers highlight moments of strong leadership and genuine progress. One reviewer specifically praises a new activity director - Renita Hudson - crediting her with positively changing the mother's mood and social engagement. The resident is described as singing in the multi-purpose room and joining others for the first time, a small but telling indicator of improved quality of life and social participation. The sentiment is filled with warmth and gratitude, ending with a heartfelt thank-you to Renita.

Beyond these experiences, Magnolia Village receives abundant praise for its overall care quality and the dedication of its staff. The narrators repeatedly describe the team as wonderful - helpful, kind, and genuine. Several reviews go so far as to say Magnolia Village has the "greatest staff you could ask for" and to express confidence that staff "go above and beyond" to ensure residents are well cared for. The administrator, Jennifer Soldevilla, is singled out in at least one glowing post for her compassionate leadership, while other posts mention various staff members who are remembered for their care, attention, and support. Families share gratitude for how well the staff take care of residents and for how the facility works to navigate the broader challenges of eldercare, often noting that their loved ones feel treated with respect and kindness.

There is also a strong thread of positive feedback about the nursing and rehabilitation teams. One reviewer highlights the nursing staff as the primary reason for choosing Magnolia Village, praising their competence and compassion. The rehab team is described as patient and effective, especially in helping a father transition from wheelchair mobility toward walking again. Activities staff - often the source of daily joy and social interaction for residents - are commended for bringing humor, energy, and engagement to the residents' days, creating meaningful connections with both residents and families. In many of these accounts, management is depicted as supportive and proactive, guiding families through the eldercare journey and helping them understand the options and processes involved.

Finally, several reviewers address the facility's physical environment and daily operations, noting a mix of strengths and areas for improvement. Some families acknowledge that Magnolia Village is clean, safe, and well-run, with residents who appear content and well cared for when visited. Others point to concerns about cleanliness and the condition of the building itself, describing furniture as run-down or damaged, and bathrooms being used for storage at times. Food quality is another topic of mixed opinion, with some families noting a nourishing, well-prepared Thanksgiving dinner that was especially appreciated, while others describe meals as starch-laden and below their expectations. Laundry services and general upkeep are cited as areas that could be improved, reflecting a broader concern for the facility's upkeep alongside the evident warmth of many staff members.

Taken together, the collection of perspectives portrays Magnolia Village as a place where genuine care and staff devotion are frequently evident and deeply valued by families. While there are real and specific criticisms - particularly around visitation policy enforcement, family involvement in treatment planning, and certain facility upkeep issues - the overarching tone across the reviews is one of gratitude for the people who work there and the moments of progress and comfort they provide. Families repeatedly recognize the importance of compassionate, attentive care, and they commend specific staff members who have made meaningful, positive differences in their loved ones' daily lives.

Pharmacies

• Trinh Pharmacy (0.3 miles)
• Meijer Pharmacy (0.5 miles)
• CVS Pharmacy (1.1 miles)
• CDS #10 Pharmacy (1.2 miles)
• Sheldon's Express Pharmacy (1.2 miles)
• Kroger Pharmacy (1.3 miles)
• Wiggins Drugs, Limited (1.3 miles)

Restaurants

• McDonald's (0.4 miles)
• Five Guys Burgers & Fries (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Sonic Drive-In (0.7 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Firehouse Subs (0.8 miles)
• Rafferty's (1 miles)

Physicians

• Hanger Clinic: Prosthetics & Orthotics (0.5 miles)
• Medical Specialists Of Central (0.9 miles)
• Mark D. Jessen (0.9 miles)
• Greenview Specialty Associates (0.9 miles)
• John Edward Downing (0.9 miles)
• Rockingham Medical Plaza (0.9 miles)
• Southern Kentucky Oral Surgery Associates (0.9 miles)

Cafes

• Panera Bread (0.8 miles)
• Wild Eggs (1.1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.3 miles)
• Just Love Coffee (1.4 miles)

Hospitals

• Medical Center Health-Wllnss (1 miles)
• The Little Clinic - Opening (1.3 miles)

Theaters

• Regal Greenwood Mall (1.1 miles)

Transportation

• Hertz Rent A Car (1.1 miles)
• Enterprise Rent-A-Car (1.3 miles)
• Bowling Green Airport (1.7 miles)
• CSX Transportation Memphis Junction Yard (2.2 miles)

Places of Worship

• The Next Level Church (1.4 miles)
• Hillvue Heights Baptist Church (1.9 miles)

Parks

• Basil Griffin Park (2.4 miles)
• Aviation Heritage Park (2.4 miles)