1570 South West Westport Drive, Topeka, KS 66604
For more information about senior living options: (844) 490-3973
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The nursing team was responsive and answered questions. Nurse Manager Joyce built a bond with the patient. The call light was answered promptly and the patient was well cared for. The rehab team provided therapy and helped her walk out able to return home. Dr. Cuevas and nurse practitioner Anne helped manage her pain and referred her to Stormont Vail's pain clinic. The business office, admissions director, and executive director assisted with insurance issues. Shirley provided comforting guidance when anxiety arose. The facility comes highly recommended for quality care. Plaza West is full of hardworking and dedicated employees.
The reviews claim bed bugs were present in and out of two rooms every other month, indicating unsanitary conditions. They state the staff are treated terribly and are overworked due to short staffing. The facility is described as dirty and disrespectful, with staff allegedly calling residents liars. They urge others not to leave anyone here and express strong disapproval. A family reports their mother died after neglect, dehydration, bedsores, and an untreated infection. They say there was no follow-up communication or condolences after the death. They mention rusty toilets, peeling trim, late meal trays, and overall poor cleanliness. They claim nursing care and equipment were inconsistent or substandard. They accuse the dietary management of disrespect toward employees and inaction on complaints. They would not recommend Plaza West, citing neglect and unsafe conditions.Plaza West Rehabilitation presents itself in the stories of families and patients as a place of strong contrasts: some encounters highlight successful rehabilitation, compassionate care, and smooth navigation through pain management and discharge planning, while others warn of serious safety and quality concerns that have left lasting hurt. The reviews depict a facility that can feel like two different places depending on when you visit, who you talk to, and which shift is on duty.
Several accounts describe a very positive trajectory for rehab patients. In these narratives, a fall or medical setback leads to a focused program of physical therapy, occupational therapy, and nursing support that helps a person regain mobility and return home. Families commend the rehab team for giving clear therapy plans, encouraging patients to work toward independence, and celebrating milestones like walking unassisted at discharge. Pain management is repeatedly praised when clinicians - such as a particular physician and nurse practitioner - helped reduce discomfort and coordinate next steps with specialists, including a pain clinic. The nursing staff is repeatedly described as responsive, and a nurse manager is singled out for building trust with patients and families. Clean, comfortable rooms, satisfactory meals, and a generally calm, organized environment on the rehab unit appear as common elements in these stories. The facility's business office and admissions staff are thanked for handling insurance and billing issues, and the patient experience is framed as collaborative, with families feeling supported through the process and grateful for clinicians who communicate well and stay accessible.
Within these positive threads, individual staff members stand out in particular. Several reviewers name Shirley, Kelly, Linda, Andrea, Reval, and Adri?n as caregivers who contributed kindness, professionalism, and a sense of security during therapy and daily routines. There are mentions of social services personnel who guide families through the complex post-acute care landscape, with specific praise for a designee who helped navigate transitions and coordinated with other providers. Overall, these accounts paint a picture of a facility that can deliver high-quality rehabilitation when the team is aligned, residents are well-supported, and the environment is clean and structured. In at least one long-running case, relatives describe a patient who, after weeks of skilled therapy and attentive nursing, was prepared to move forward to an assisted living setting or back home with confidence.
Yet the reviews also include sharply negative experiences that cast Plaza West in a very different light. Some families report alarming conditions and outcomes, including allegations of severe neglect, dehydration, and the presence of bedsores that culminated in hospitalization and, in at least one case, the death of a loved one. These accounts describe calls not returned promptly, a lack of consistent monitoring, and a perception that staff did not treat residents with the urgency and respect they expected. Several reviewers claim that residents were left in distress, with insufficient staff on hand to assist or supervise, and that important signs of medical trouble were not addressed quickly enough. The most devastating narratives describe witnessing unsafe conditions, inadequate vital-sign equipment, and a profound sense that their loved ones were not being cared for as they should have been - culminating in hospital transfers and, tragically, bereavement.
There are also themes of facility maintenance and infection-control concerns. Some reviewers report bed bugs moving in and out of rooms on a regular basis, and they connect this to broader perceptions of understaffing and overwork that compromise care quality. The negative comments extend to food service and dietary staff, with one reviewer alleging hostile treatment of staff and a lack of accountability when concerns were raised. The impression left by these accounts is that, at times, the staff environment may contribute to a negative patient experience, including disrespectful interactions, loud or frightening behavior in hallways, and a sense that housewide cleanliness and safety are not consistently prioritized.
A number of reviews touch on the difficulties that can accompany long stays and layered care needs. Some families speak to a system that is simultaneously capable of delivering personalized, compassionate care and failing to meet urgent or emergent needs. The tension between highly positive tributes to the people who treated loved ones with dignity and the scathing, heartbreaking accounts of neglect and harm illustrates a facility where experiences can be radically different depending on circumstances. In one particularly painful narrative, the family describes a loved one's death following a decline that they felt could have been prevented with more attentive monitoring and more proactive communication from the staff and management.
Taken together, the collection of reviews paints Plaza West as a place of dual realities. For some patients, the rehab program and nursing care produce meaningful improvements, respectful interactions, and a discharge plan that allows families to celebrate progress and plan the next steps with confidence. For others, the experience is overshadowed by concerns about safety, staffing levels, responsiveness, and the overall quality of care, culminating in events that families describe as devastating and avoidable. The contrast is stark: strong advocacy and gratitude from some families coexist with urgent warnings and heartbreaking losses from others.
If you are considering Plaza West for yourself or a loved one, these reviews suggest a careful, proactive approach. Seek out current families or patients to understand who the primary caregivers are, ask about nurse-to-patient ratios and on-time response to call lights, and request a detailed plan for rehab goals, pain management, and discharge. It may also be wise to discuss infection-control procedures, room cleanliness, and food service standards with the admissions team, and to monitor regularly during the stay to ensure that concerns are addressed promptly. The facility appears capable of extraordinary, compassionate care in the right circumstances, but the spectrum of experiences reported here emphasizes the importance of vigilance, advocacy, and open communication throughout the rehab journey.
151 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Forbes (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Plaza West Regional Health Center is a premier assisted living community located in Topeka, KS. Our community offers a wide range of amenities to enhance the comfort and well-being of our residents. With a beauty salon, cable or satellite TV, and housekeeping services, residents can enjoy a luxurious and convenient lifestyle.
We also provide various recreational options such as a gaming room, small library, fitness room, and outdoor spaces for residents to engage in activities that they enjoy. Our community-operated transportation makes it easy for residents to access nearby amenities like cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and physicians.
At Plaza West Regional Health Center, we prioritize the care and assistance of our residents. We offer 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Our dedicated staff is trained to manage medication effectively and ensure that individuals receive their required medications on time.
Our dining experience is designed to cater to special dietary restrictions while providing delicious meal options prepared by our skilled culinary team. Additionally, we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
To promote mental wellness among our residents, we have implemented a mental wellness program that focuses on their emotional needs. Residents can also participate in scheduled daily activities organized by our staff or plan their own activities with the support of our concierge services.
Plaza West Regional Health Center strives to provide a comfortable and vibrant community where seniors can enjoy an active lifestyle while receiving personalized care. With Wi-Fi/high-speed internet throughout the premises and move-in coordination services available, transitioning into our fully furnished apartments is seamless. Experience exceptional assisted living at Plaza West Regional Health Center in Topeka, KS.
Plaza West Regional Health Center is located at 1570 South West Westport Drive, Topeka, KS 66604 in Shawnee County, Kansas
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Engaging Brain Games and Innovative Apps to Keep Senior Minds Active
Maintaining cognitive fitness through engaging in various brain games, both traditional and digital, is crucial for seniors as it enhances memory retention, problem-solving abilities, and emotional well-being while helping to protect against age-related decline. A holistic approach that includes diverse activities, physical exercise, a balanced diet, and social interaction further supports mental health and cognitive function.
