Leavenworth County Infirmary in Leavenworth, KS

Pros

• The staff were great.
• The nursing staff were great.
• Malloree Froehlich and the staff were kind, compassionate, and professional.
• Dr. Peterson in the ER was caring and thorough.
• The surgical team at St. John Hospital is top notch.
• Excellent customer service from all the nurses and doctors.
• The ER nurse Rachel was excellent.
• The therapy staff are kind, listen well, and are knowledgeable.
• Cataract surgery staff were friendly and knowledgeable; Dr. Bettis had great bedside manners.
• The staff ran things like a well-oiled machine.
• Everything was well organized; all staff were polite, friendly, and professional.
• The doctors and nurses are helpful and treat you with respect; they are highly recommended.

Cons

• They were not given a gown or women's hygiene products and were left in their clothing for two days.
• They felt they were treated like a misbehaving teenager with the worst bedside manner.
• They criticized the billing department for poor service and for sending bills to collections without explanation.
• They described staff as rude, non-informative, discriminatory, and hateful.
• They found the rooms dirty, with hair, dirt, dust, trash, and leaks.
• They reported long wait times and a lack of tests or pain relief on multiple visits.
• They said radiology and other departments did not respond to calls or messages.
• They claimed pain management was inadequate or denied based on assumptions about addiction.
• They called the hospital the worst in the greater KC area and said they would not return.

Review

Leavenworth County Infirmary in Leavenworth, KS is best suited for seniors who require steady access to skilled nursing and hospital?level oversight, and for families that prioritize attentive bedside care from nurses and clinicians over flawless administrative polish. The strongest praise in the available feedback centers on individual caregivers - the nurses and some physicians who are described as compassionate, professional, and responsive. In practice, that means residents with medical needs who benefit from hands?on supervision, quick responses to changes in condition, and clear, attentive communication from frontline staff. This is not a place built on flawless customer service alone; it earns its value through clinically solid, hands?on care.

Those who may want to consider alternatives are families seeking a consistently smooth administrative experience, transparent and timely billing, and a uniformly courteous front office. Several reviews flag recurring issues in the nonclinical side: billing runarounds, delayed or failed return calls, and a sense that administrative staff can be dismissive or disorganized. Other concerns touch cleanliness, readiness of rooms, and gaps in communication that leave families feeling overlooked. For residents who prioritize a seamless, predictable financial process and a consistently high level of front?desk professionalism, the competing options in the region deserve careful comparison.

The primary pros - skilled nursing attention, capable clinicians, and positive in?room care experiences - often offset the cons for residents with significant medical needs. The feedback includes repeated affirmations of nursing professionalism, responsive care in urgent situations, and praise for certain physicians and therapists who deliver thoughtful, capable service. When care is needed, the staff's competence and willingness to explain procedures can translate into real peace of mind for families, especially during acute episodes or rehab phases. Therapists and pain management?oriented clinicians are frequently cited as standout contributors to a good day?to?day experience.

Yet the main drawbacks cannot be dismissed. The same body of reviews highlights inconsistent billing practices, miscommunications about charges, and uneven follow?through from some administrative leaders. A number of reviewers describe encounters characterized by long hold times, delayed responses, and in some cases outright dissatisfaction with how information is conveyed or how problems are resolved. Some patients also report variable bedside manner that seems less aligned with the best clinicians on the floor, and a few accounts touch on conditions in rooms or facilities that left families uneasy. Taken together, the nonclinical friction threatens to undermine otherwise solid clinical care.

For families evaluating this option against other assisted living or rehabilitation settings, the decision hinges on medical needs versus administrative expectations. If a resident's plan involves ongoing medical supervision, rehabilitation, and rapid escalation of care, Leavenworth County Infirmary can deliver the clinical backbone necessary to pursue those goals. Prospective residents should insist on a current care model, clear documentation of what is included in the monthly rate, and a designated point person for billing questions. Tour the facility with a checklist that includes room readiness, food quality, and the responsiveness of the front desk, and press for concrete timelines on problem resolution. Gather recent references from families with similar care needs to gauge whether administrative service has stabilized.

Ultimately, this community is a pragmatic fit for medically complex seniors who want robust clinical oversight close to home and tolerate the inevitable flux that comes with hospital?adjacent care. For those who prize administrative precision, transparent pricing, and consistently courteous service across every touchpoint, alternatives - neighborhood SNFs, independent living plus rehab corridors, or facilities with more standardized administrative workflows - will likely serve better. The prudent path is to weigh the proven strength of the care team against the uneven administrative experience, then verify with current leadership what improvements have been implemented. A careful, in?person evaluation remains essential to determine if the balance leans toward genuine readiness for the resident's specific needs or toward a facility that offers more predictable day?to?day logistics.

Restaurants

• 10th Street Diner (0.3 miles)
• Homer's Drive In (0.8 miles)
• Wendy's (1.1 miles)
• Applebee's (1.1 miles)
• Taco Bell (1.2 miles)
• Ten Penny Restaurant & Bar (1.3 miles)
• McDonald's (1.3 miles)

Places of Worship

• Trinity Lutheran Church (0.3 miles)
• Kingdom Harvest International Fellowship (0.5 miles)
• First United Methodist Church (1.1 miles)
• First Presbyterian Church (1.1 miles)
• First Christian Church (1.4 miles)
• St Paul Lutheran Church (1.5 miles)
• First Baptist Church (1.6 miles)

Physicians

• Leavenworth Family Health Center Leavenworth (0.7 miles)
• Associated Audiologists (0.7 miles)
• Reifschneider Eye Center (0.7 miles)
• Sabates Eye Centers (0.7 miles)
• St Luke's Medical Group (0.7 miles)
• The EyeDoctors Optometrists (1 miles)
• Marc Luckett MD (1.5 miles)

Hospitals

• St Luke's Northland Hospital (0.7 miles)
• Ransom Memorial Hospital (1.1 miles)
• Leavenworth Dialysis (1.2 miles)
• Saint John Hospital Womens Center Center (1.5 miles)
• Leavenworth VA Hospital (1.8 miles)
• Dwight D. Eisenhower VA Medical Center (2 miles)

Parks

• Union Park (0.9 miles)
• Leavenworth Landing Park (1.4 miles)
• Wollman Park (1.6 miles)
• Bob Dougherty Park (1.9 miles)
• Brewer Park (2 miles)
• Kansas Avenue Park (2.7 miles)
• Fort Leavenworth Dog Park (3.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Good Neighboor Pharmacy (1.4 miles)
• Kare Pharmacy of Leavenworth (1.4 miles)
• DeGoler Pharmacy (1.5 miles)
• Walmart Pharmacy (2.1 miles)
• Weston Pharmacy (8.6 miles)

Theaters

• Landing 4 Theatres (1.1 miles)
• Leavenworth Landing 5 (1.5 miles)

Cafes

• Harbor Lights Coffeehouse (1.5 miles)
• PJ's Coffee Platte City (9.2 miles)

Transportation

• Mp 24 (3.9 miles)
• U-Haul Moving & Storage (9 miles)
• Southwest Airlines (10.8 miles)
• Southwest Baggage Claim (10.9 miles)
• Terminal B (10.9 miles)
• Kansas City International Airport (MCI) (11.1 miles)
• KCI Airport Terminal C (11.2 miles)