Leavenworth County Infirmary

Pros

• The staff were great and couldn't ask for anything better.
• The check-in staff, the nurses, and the operating room team were courteous, professional, and friendly, with Dr. Dalal being notably professional.
• Dr. Peterson in the ER was caring and thorough.
• Malloree Froehlich and the urgent care staff were kind, compassionate, and professional, making patients feel heard and cared for.
• The team performing the blood draws were quick and neat.
• The front desk and the procedure team at outpatient services were friendly and efficient, handling everything with ease.
• Providence ICU staff provided wonderful care after surgery.

Cons

• The patient was not given a gown and had to stay in their clothes for two days after ER admission.
• Women's hygiene products were not available, leaving the patient without basic necessities.
• The reviewer warned others to run from the hospital, citing awful bedside manner and dismissive staff.
• The billing department provided horrible customer service, failing to return calls and sending bills to collections without proper itemization.
• The hospital was described as dismissive and unwilling to run tests or address pain on subsequent visits.
• The ER discharged their daughter without necessary tests, leading to worsening symptoms and a need to seek care elsewhere.
• A reviewer claimed treatment was denied during a stroke due to a failed drug test, labeling the facility rude, discriminatory, and irregular.
• Postoperative eye shields were uncomfortable and ill-fitting, suggesting an upgrade to better recovery gear.

Review

Across the many patient voices gathered here, St. John's presents a remarkably mixed picture. Some reviewers highlight warmth, competence, and professionalism from individual clinicians and nurses, while others vent frustration over practical gaps, perceived indifference, and frustrating administrative hurdles. Taken together, the threads paint a hospital system that can deliver exemplary bedside care in certain encounters, yet struggle with organizational consistency and communication in other episodes.

Several testimonies commend the nursing staff and physicians for their bedside manner and technical skill. A number of patients praise specific clinicians - Dr. Dalal in the operating room and the surgical team, Dr. Peterson in the ER, and the urgent-care staff led by Malloree Froehlich - describing them as caring, thorough, and genuinely devoted to patient well-being. A patient who underwent a neck steroid injection highlighted in particular the courteous, professional, and friendly behavior of the check-in staff, the assigned nurse, and the operating-room team. Elsewhere, several reviews mention excellent care in the ICU after surgery, with gratitude directed at the doctors and nurses who managed post-operative challenges like internal bleeding and low blood pressure. Even among more routine experiences, comments such as "excellent customer service from all the nurses and doctors" and "very professional" recur, signaling that the hospital environment can be welcoming and capable when staff are aligned and attentive.

Yet the same repository of reviews is peppered with sharp warnings and strong criticisms. A recurring theme is the gap between what patients expect in an emergency or hospital stay and what they encounter in terms of basic patient comfort and amenities. One patient describes arriving from the ER only to be left in street clothes without a gown for days, and without basic hygiene supplies, despite the nursing staff's notable care in other respects. The absence of gowns and needed items for newly admitted patients - that someone would come to the hospital unprepared for an extended stay - emerges as a common frustration, suggesting a need for more robust intake and provisioning protocols.

Billing and administration appear as another major sticking point. Reviewers describe a cycle of unanswered questions, delays, and relentless collection activity, with the impression that promised follow-ups never materialize. Correcting insurance information is reported as ineffective, with ongoing confusion and delayed itemized bills that eventually progress to collections. The tone is candidly critical: the experience feels transactional and opaque, leaving patients feeling undervalued even when clinical care might have been solid.

There are also notable cautions about ER experiences and diagnostic thoroughness. One reviewer recounts repeatedly pressing for tests and explanations for their child's serious symptoms, only to feel dismissed and discharged with an evolving or incorrect diagnosis, later risking more serious consequences. Another patient alleges discrimination and outright denial of treatment during a stroke due to a failed drug test, a claim that starkly contrasts with the positive notes about compassionate care in other contexts. These stories underscore a tension: when ER throughput and policy decisions collide with patient advocacy and urgent needs, trust can erode quickly.

Operational and communications gaps also surface in the smaller but tangible details. A number of patients report trouble reaching departments by phone, especially radiology, where unanswered calls left them feeling neglected. There are mentions of delays in pre-operative processes and long waits in the pre-op area, even as the nursing staff there remains praised for professionalism. In one eye-surgery patient's feedback, excellent medical care was marred by an uncomfortable post-operative eye mask, prompting a suggestion for alternative cooling methods. The sense across several accounts is that procedural efficiency sometimes lags behind clinical excellence, and that small comfort and communication failures can disproportionately color a patient's overall impression.

Amidst the criticisms, there are also clear endorsements of care outside the main hospital walls. Reviews of outpatient surgery and urgent care facilities highlight friendly staff, efficient procedures, and timely services. One patient celebrated an on-time experience and thoughtful care at an urgent care center, while others praised the personnel who performed lab work and infusion procedures as fast, neat, and competent. Even where a particular department or moment drew sharp critique, there are counterexamples of individuals - the front-desk staff, the nurses in the OR, the team providing pre- and post-operative care - who delivered the kind of patient-centered service that can make difficult experiences bearable.

In terms of overall sentiment, the spectrum ranges from wholehearted praise and gratitude to strong warnings about unsafe or unsatisfying experiences. A portion of the feedback is clearly from patients who found remarkable comfort and competence in their care, often thanking specific doctors or teams for compassionate, professional treatment. But a substantial and vocal set of reviews centers on systemic concerns: inadequate preparation for a hospital stay, insufficient patient supplies, opaque billing practices, unanswered calls, inconsistent test and diagnosis practices, and, in some cases, experiences of discrimination or dismissal in critical moments. Taken together, these voices suggest that while St. John's can and does staff skilled, attentive care, there are meaningful opportunities to harmonize patient experience across departments, improve logistics and communication, and ensure basic patient comfort and accountability at every touchpoint.

Restaurants

• 10th Street Diner (0.3 miles)
• Homer's Drive In (0.8 miles)
• Wendy's (1.1 miles)
• Applebee's (1.1 miles)
• Taco Bell (1.2 miles)
• Ten Penny Restaurant & Bar (1.3 miles)
• McDonald's (1.3 miles)

Places of Worship

• Trinity Lutheran Church (0.3 miles)
• Kingdom Harvest International Fellowship (0.5 miles)
• First United Methodist Church (1.1 miles)
• First Presbyterian Church (1.1 miles)
• First Christian Church (1.4 miles)
• St Paul Lutheran Church (1.5 miles)
• First Baptist Church (1.6 miles)

Physicians

• Leavenworth Family Health Center Leavenworth (0.7 miles)
• Associated Audiologists (0.7 miles)
• Reifschneider Eye Center (0.7 miles)
• Sabates Eye Centers (0.7 miles)
• St Luke's Medical Group (0.7 miles)
• The EyeDoctors Optometrists (1 miles)
• Marc Luckett MD (1.5 miles)

Hospitals

• St Luke's Northland Hospital (0.7 miles)
• Ransom Memorial Hospital (1.1 miles)
• Leavenworth Dialysis (1.2 miles)
• Saint John Hospital Womens Center Center (1.5 miles)
• Leavenworth VA Hospital (1.8 miles)
• Dwight D. Eisenhower VA Medical Center (2 miles)

Parks

• Union Park (0.9 miles)
• Leavenworth Landing Park (1.4 miles)
• Wollman Park (1.6 miles)
• Bob Dougherty Park (1.9 miles)
• Brewer Park (2 miles)
• Kansas Avenue Park (2.7 miles)
• Fort Leavenworth Dog Park (3.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Good Neighboor Pharmacy (1.4 miles)
• Kare Pharmacy of Leavenworth (1.4 miles)
• DeGoler Pharmacy (1.5 miles)
• Walmart Pharmacy (2.1 miles)
• Weston Pharmacy (8.6 miles)

Theaters

• Landing 4 Theatres (1.1 miles)
• Leavenworth Landing 5 (1.5 miles)

Cafes

• Harbor Lights Coffeehouse (1.5 miles)
• PJ's Coffee Platte City (9.2 miles)

Transportation

• Mp 24 (3.9 miles)
• U-Haul Moving & Storage (9 miles)
• Southwest Airlines (10.8 miles)
• Southwest Baggage Claim (10.9 miles)
• Terminal B (10.9 miles)
• Kansas City International Airport (MCI) (11.1 miles)
• KCI Airport Terminal C (11.2 miles)