114 Carter Street Sw, Mitchellville, IA 50169
For more information about senior living options: (844) 490-3973
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"a wonderful place where she's truly cared for." "She's happy, healthy, with loving, nice, and attentive caregivers." "It's a good facility with new owners."
The facility experiences constant employee theft, with residents' clothing and personal items vanishing. Staff neglect their duties, resulting in care that is nearly nonexistent. Gifts and supplies disappear soon after residents receive them. Ongoing staffing shortages and budget cuts produce subpar food and missing basic supplies. Call lights are not reliably answered, and care plans are not consistently followed. The place smells of human waste and rotting food, and residents' belongings are frequently lost. CNAs complain about their jobs in front of residents and visitors, making residents feel like a burden. The management is described as horrible and money-driven, prioritizing profit over residents' well-being.A troubling set of firsthand accounts paints a grim picture of Mitchell Village Care Center, following a tornado that damaged the residence the writer's mother was living in. The stories share a common thread: care that feels reactive at best, and neglect that seems systematic at worst. One reviewer describes their mother's situation as a revolving door of problems, from theft to subpar care, with families left to fight for even the basics. The tone throughout is urgent and distressed, as relatives recount assets and dignity slipping away in what should be a protective environment.
A central grievance across multiple reviews is theft and mismanagement of belongings. Families say they repeatedly label clothes, shoes, slippers, and other items with their loved ones' names, only to find those items disappear well before anyone has a chance to use them. Gifts and clothing meant for residents seem to vanish shortly after delivery, and several reviewers report that a substantial portion of remains of clothing and personal items never turns up. The accounts convey a sense that items meant to be treasured and worn by residents are treated as expendable property rather than as possessions that deserve care and accountability.
Staffing and day-to-day care emerge as the most persistent themes of dissatisfaction. The reviews depict a facility where staff are not meeting basic duties, and where care plans and routine monitoring appear inconsistent or absent. One reviewer notes that doctors' care is almost nonexistent, and that residents miss out on timely and attentive medical oversight. Call bells are described as being intermittently answered, and alarms that might safeguard residents' safety are not used according to care plans. The overall impression is of a hospital-like setting where comfort and responsive care take a back seat to other concerns.
The financial and organizational structure of the facility is another major source of complaint. Critics describe "the owners" or the management company (identified as QHC in several accounts) as failing to prioritize residents' welfare, instead focusing on profit. Budget cuts are said to have led to subpar food and shortages of essential supplies such as briefs and pull-ups. One reviewer explicitly calls for the owners to sell to operators who will place resident care first, or to close the business altogether. The concern about money management runs alongside the fear that the facility is increasingly unable to provide even the most basic levels of care, creating an atmosphere of neglect.
Environmental and emotional conditions within the center are portrayed in stark terms. Several reviewers describe the facility as smelling of waste, with rotting food and a persistent odor of soiled clothing. They portray the environment as poorly managed and poorly maintained, contributing to a sense of unease and discomfort for residents and visitors alike. The atmosphere is described as unwelcoming and demoralizing, with residents sometimes treated as a burden by staff rather than as individuals deserving respect and dignity. In one alarming anecdote, a CNA reportedly told a resident to soil himself and stated that he would be changed later, a scene that highlights perceived failures in basic respect and dignity.
Some reviews extend beyond complaints about everyday care to critiques of the culture among staff. In several accounts, CNAs are said to be openly frustrated with their workloads, complaining about their jobs in front of residents and visitors. When staff voices are directed outward rather than inward for problem-solving, residents and families are left feeling exposed and anxious. The sense conveyed is that the facility lacks a constructive, resident-centered approach to managing difficult situations, choosing instead to vent about workload pressures in a public, uncomfortable way.
Against these negative depictions, there is at least one contrasting note. A reviewer who claims to have moved a relative to a different facility describes that place as wonderful, with caring, attentive staff and a happy, thriving resident. This counterpoint suggests that the problems described at Mitchell Village Care Center may not be universal across all facilities, and that improvements or different management can make a world of difference. The divergence between experiences underscores the variability that families may encounter when choosing long-term care, and it invites a broader conversation about oversight, staffing stability, and the quality of care in different facilities under various ownership structures.
Taken together, the collection of accounts paints a troubling portrait of a facility grappling with repeated issues around safety, dignity, and trust. The stories emphasize theft of clothing and personal items, inconsistent medical care and oversight, poor communication, inadequate staffing, and a culture where staff frustration sometimes spills over into residents' daily experiences. The bankruptcy filing by the management company adds another layer of concern, reinforcing a perception that financial troubles are intersecting with care quality in ways that leave residents and their families feeling vulnerable and unheard. For families seeking a safe, compassionate living environment for loved ones, these reviews serve as a pointed, cautionary perspective on what can happen when care priorities and financial pressures collide.
65 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.QHC Mitchellville is an assisted living community located in Mitchellville, IA. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents. We have a beauty salon on-site where residents can receive haircuts, styling, and other beauty services. Residents can enjoy their favorite TV shows with cable or satellite TV in their rooms. For those who need transportation assistance, we provide community-operated transportation to help them get around.
Our computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our culinary team. We also have a fitness room where residents can exercise regularly to maintain their physical well-being.
All our rooms come fully furnished for the convenience of our residents. Our gaming room provides entertainment options for those who enjoy playing games and socializing with fellow residents. Our beautiful garden offers a peaceful outdoor space where residents can relax and appreciate nature.
Housekeeping services ensure that the living environment remains clean and tidy at all times. Each room is equipped with private bathrooms for personal privacy. A small library is available for residents who love reading.
We understand the importance of regular medical appointments, which is why we offer transportation arrangements to doctors' appointments. Additionally, we have a wellness center that focuses on promoting overall well-being through various programs and activities.
Wi-Fi/high-speed internet access is provided throughout the community to keep residents connected online. Our 24-hour call system ensures that assistance is always available whenever needed, providing peace of mind to both residents and their families.
Care services include assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized diabetes diets for those who require it, along with medication management support. Our mental wellness program focuses on promoting emotional health among our residents.
We accommodate special dietary restrictions to ensure that every resident's nutritional needs are met. Dining experiences are complemented by a variety of activities and programs, including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
At QHC Mitchellville, we strive to provide a warm and comfortable environment where residents can thrive and enjoy their retirement years.
QHC Mitchellville is located at 114 Carter Street Sw, Mitchellville, IA 50169 in Polk County, Iowa
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