114 Carter Street Sw, Mitchellville, IA 50169
For more information about senior living options: (866) 208-4318
Overall Review of QHC Mitchellville
Pros
The facility is described as a good facility with new owners.- She’s happy, healthy, with loving, nice, and attentive caregivers.
- Her mother was moved to a wonderful place where she’s truly cared for.
Cons
The reviews allege constant theft by employees, with labeled clothes, shoes, and gifts disappearing.- They claim staff do not perform their jobs and resident care is almost nonexistent.
- They describe call lights as often unanswered, and important care plan paperwork as delayed or incomplete; belongings are frequently lost.
- They report the facility smells of human waste and rotting food, and basic supplies run out.
- They criticize management and money handling, noting sketchy practices and that the management company filed for bankruptcy.
- They say residents are warehoused and advocate that the facility should be closed or sold to someone who prioritizes residents’ care.
Review
This community is best suited for families that must move quickly into placement and are prepared to accept a high level of oversight and possible turnover. Mitchellville’s QHC campus often presents as a cost-conscious option, but the price is not matched by reliability or accountability in care. When a resident’s needs are steady and minimal, and family members can devote time to constant monitoring, this facility can function in a pinch. For anyone seeking predictable daily routines, consistent staffing, and transparent operations, this community is unlikely to meet expectations. The practical stance is to view it as a last-resort choice rather than a destination.
Those who should consider alternatives include families prioritizing safety, dignity, and dependable caregiving. If staffing stability, timely assistance, and intact personal belongings are nonnegotiable, move toward facilities with stronger oversight and higher occupancy scores. Red flags in this setting include reports of theft by staff, loss of clothing and personal items, and care plans that do not get implemented. The bankruptcy filing by the management company compounds the risk, signaling volatility that undermines long-term planning. In short, this community should be off the shortlist for anyone with demanding care needs or high expectations for governance.
On the upside, there are occasional mentions that the facility is a legitimate building with potential under new ownership. A small group of reviewers flagged a possible turn toward better operations if the owners commit to hiring, training, and reliable processes. That potential matters because new ownership can reframe culture, restore accountability, and address basic supply issues. Yet potential is not performance. Until tangible changes appear, clear care plans, predictable staff coverage, and transparent resident accounting, these notes remain aspirational rather than real benefits.
The weight of the negatives is heavy. Multiple reviews describe ongoing theft by employees, with clothing, shoes, and gifts vanishing despite labeled items. Staff attitudes matter: CNAs allegedly treat residents as inconveniences; caregivers argue about workloads in front of families; and call lights are not consistently answered. Critical care plan paperwork is reported as delayed, and routine supplies, briefs, pull-ups, and even basic equipment, run low. Residents' belongings vanish and lack of accountability is evident. Odors and cleanliness concerns compound the sense of neglect, reinforcing a perception that supervision and quality control are seriously deficient. The bottom line: care quality appears inconsistent and supervisory systems largely absent.
For families evaluating this residence, a clear, early decision framework is essential. Demand a detailed care plan for every resident, with regular reviews and a documented response cadence. Request full access to resident accounting and invoices; insist on proof of ownership and current management structure, given the bankruptcy note. Schedule extended, face-to-face tours with direct questions about staffing levels, shift coverage, and how crisis situations are managed. Check state inspection reports, and probe how missing items are tracked and reimbursed. Finally, insist on a written exit commitment and a short-term trial period that allows relocation if expectations are not met. Without proactive governance in place, the risk far outweighs the potential comfort of a lower price.
Bottom line: this is a high-risk choice that should be avoided by families who can secure better options. If this facility is strongly considered, go in with a heavy on-site monitoring plan, a patient advocate, and a firm timetable for improvement. Those who prioritize dignity, responsive care, and reliable operations should look elsewhere first, because the combination of staff concerns, management instability, and pervasive operational gaps makes Mitchellville a decision to steer away from unless no alternatives exist.
65 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Des Moines International (18 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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