Union Park Health Services in Des Moines, IA
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Information last verified:
2401 East Eighth Street, Des Moines, IA 50316
For more information about senior living options: (844) 490-3973
The staff are very nice, professional, and helpful. Tabitha and her team were nice and assisted residents very professionally. Everyone who interacted with them was very friendly and helpful. The mother was treated wonderfully; the staff were kind, considerate, and positive about her care. The staff are lovely, caring, and attentive to residents' needs. The facility is welcoming and clean, with supportive and friendly staff. The facility has a great group of caring staff making a difference. The staff were loving, patient, and treated families with dignity and respect. The nursing staff are caring and compassionate toward residents and their families. The workers care about the residents, personalize the care, and provide good food.
The facility is severely understaffed, leaving staff and residents stretched thin. This place has been described as the worst experience ever, with fears that a resident may have died from malnutrition. Residents were neglected, with delays in pain medication and little communication about care or therapy. The rooms are small and filthy, and the overall environment is unclean. The staff are sometimes harassing, bullying, or unprofessional, with residents not receiving proper care. Administration is unresponsive, with long phone holds and missed opportunities to reach staff. The facility should be shut down.Union Park Health Services in Des Moines is best suited for families that prize a warm, resident-centered atmosphere where the care team builds real rapport with people. The community tends to feel welcoming, with a clean environment, frequent remodeling projects, and a visible emphasis on friendly, personable staff. When care needs are not extreme, these elements help residents settle in, participate in activities, and enjoy regular contact with attendants who remember preferences. For families who want a facility that feels like a supportive, homey setting and where staff members consistently strive to connect, Union Park can be a good match.
That said, those evaluating Union Park should consider alternatives if reliable clinical oversight and staffing consistency are non-negotiable. Several reviews point to understaffing and gaps in responsiveness, which can escalate quickly in post-acute rehab scenarios or for residents requiring timely pain management, PT/OT guidance, or closely monitored medical needs. Families with loved ones who have complex medical requirements, high risk of medical emergencies, or a history of needing rapid interventions may find other options with more transparent staffing structures and stronger supervisory oversight to be preferable.
The strongest positives at Union Park lie in the caregiving tone of the frontline team and the ongoing attention to resident dignity. Numerous accounts describe staff as kind, patient, and genuinely invested in residents’ well-being; several families highlight nurses or aides who communicate clearly, advocate for the resident, and maintain a respectful, person-first approach. The facility also earns praise for its amenities and atmosphere, cleanliness, pleasant dining experiences, accessible beverages for guests, and a sense that improvements are continually underway. When care teams align with families’ expectations, these elements can meaningfully offset routine discomforts or constraints.
Nonetheless, a chorus of reviews flags serious operational fragilities that can undermine the care experience. Complaints range from delayed responses to lights or pain medications to incomplete therapy preparation, insufficient showers or hygiene, and rooms that feel cramped or inadequately maintained. Reports of poor administration, lack of a director of nursing, and difficulties with communications, especially around phone access and release paperwork, signal systemic issues that jeopardize consistent care. Far harsher notes call for shutting the place down, underscoring the risk of relying on positive anecdotes alone when the machinery behind care delivery appears brittle.
Despite the tensions between strengths and weaknesses, several residents’ families describe truly exemplary care moments: staff who treat residents like family, solutions offered with patience, and a culture of explaining procedures and expectations over and over until families feel informed. Positive testimonials emphasize the humanity of the caregiving team, the facility’s aesthetic improvements, and the willingness of some staff to go the extra mile. Those evaluating Union Park should weigh these heartfelt experiences against the documented lapses, recognizing that a care setting can be deeply meaningful in some shifts and deeply challenging in others.
In the final assessment, Union Park Health Services can be a very good fit for families who can tolerate, and even welcome, active involvement in monitoring care and pushing for accountability. It suits residents who respond well to a nurturing, socially engaging environment and who do not require near-perfect clinical coordination. For those needing consistently high-level medical oversight, robust staffing, and a dependable administrative framework, it is prudent to look at other options. Prospective families should conduct a thorough on-site tour, request direct conversations with the DON or administrator, verify current staffing ratios, review therapy schedules, and examine state inspection results before deciding. Targeted questions about med administration, PT/OT access, and how staff communicate changes in care can reveal whether Union Park’s strengths align with the resident’s safety and quality expectations.
81 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Union Park Health Services is a premier assisted living community located in Des Moines, IA. Our facility offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.
With a focus on promoting wellness and independence, our community provides numerous amenities that cater to the needs and preferences of our residents. These include a beauty salon for pampering and self-care, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished environment for convenience. We also offer a gaming room, small library, and outdoor space for relaxation and recreation. Additionally, our dining room serves delicious meals in a restaurant-style setting with special dietary restrictions catered to.
To enhance the overall well-being of our residents, we provide various care services such as 24-hour call system and supervision, assistance with activities of daily living including bathing and dressing, medication management, and transportation arrangement for non-medical purposes as well as doctor's appointments. Our mental wellness program aims to support the emotional health of our residents.
At Union Park Health Services, we understand the importance of social engagement and staying active. That's why we offer concierge services to assist with planning day trips and resident-run activities. Fitness programs are available to promote physical well-being while scheduled daily activities provide ample opportunities for socializing and pursuing hobbies or interests.
Our community is conveniently located near several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that our residents have easy access to the resources they need.
If you're looking for an assisted living community that prioritizes comfort, convenience, and personalized care in Des Moines, IA look no further than Union Park Health Services. We strive to create an enriching environment where every resident can thrive.
Union Park Health Services is located at 2401 East Eighth Street, Des Moines, IA 50316 in Polk County, Iowa
Union Park Health Services on seniors.fyi includes 11 photos including images showing interior, healthcare, building, entrance, landscaping, hallway, waiting area, brick wall, and more.
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