Union Park Health Services

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  • Interior

    A spacious dining area with tables and chairs set up for communal activities.

  • Building

    The entrance to Azria Health Park Place, a healthcare facility.

  • Bedroom

    A clean and simple hospital room, featuring a bed and minimal furniture.

  • Landscaping

    A view of a brick residential building with stairs leading up to it, surrounded by lush green grass and trees.

  • Lighting

    A view of an inviting interior hallway with a doorway leading to another space, complemented by greenery.

  • Entrance

    Entrance to Union Park Health Services facility on a clear day.

  • Hallway

    A welcoming entrance leading into a well-lit hallway.

  • Exercise Equipment

    A well-equipped physical therapy room designed for rehabilitation and exercise.

  • Healthcare

    A panoramic view of a hospital patient room featuring two beds.

Union Park Health Services

2401 East Eighth Street, Des Moines, IA 50316

For more information about senior living options: (844) 490-3973

3.6 from 34 reviews
5 stars
20
4 stars
2
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1
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0
1 stars
11

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    Overall Review of Union Park Health Services

    Pros

    • pro The staff are described as very nice, professional, and helpful.
    • pro Tabitha and her team were nice and assisted residents very professionally.
    • pro Everyone encountered at the facility was described as friendly and helpful.
    • pro Residents were treated wonderfully, with staff who were kind, considerate, and eager to share updates.
    • pro The staff are lovely, caring, and attentive to residents' needs.
    • pro The facility is welcoming and clean, with staff who are supportive and friendly.
    • pro The nursing staff are caring and compassionate toward residents and their families.
    • pro Management goes the extra mile to assist.

    Cons

    • pro A reviewer called the experience the worst ever and urged that the facility be shut down, fearing possible malnutrition or death.
    • pro The fianc?'s care was described as neglectful, with delays in pain medications, no assistance during bathroom needs, and no showers or hair washing.
    • pro The resident was left in a small, dirty room with requests to close the door ignored due to noise in the hall.
    • pro The discharge release process was slow and mismanaged, delaying necessary paperwork.
    • pro The facility was labeled a sad place with administration that doesn't know what to do and avoids residents.
    • pro Multiple reviewers described the staff as unprofessional and accused them of harassment and bullying.
    • pro The phone system was broken, with long holds, looping calls, and no one answering.
    • pro The facility was criticized for a strong, negative odor described as smelling like Lysol and urine.

    Review

    The collection of experiences at this facility reads like a rollercoaster, with the same place drawing strongly opposite impressions from different families and residents. On one end are accounts that paint a warm, supportive environment where staff are consistently kind, attentive, and genuinely invested in residents' well-being. On the other end are deeply troubling stories of neglect, miscommunication, and inadequate resources that leave families frightened and angry. Taken together, the reviews suggest a facility that is capable of excellent, compassionate care in some moments, but plagued by staffing shortages, administrative gaps, and inconsistent execution that can put residents at risk in others.

    Several conversations center on the character and professionalism of individual staff members. In positive notes, people describe staff as "very nice, professional and helpful" and sometimes going "the extra mile" to assist residents and families. Individuals like Tabitha, a nurse, and her team are singled out for their professional assistance, while others mention consistently friendly interactions with staff across roles. Families recount moments when staff members were patient, explained procedures, and treated residents with dignity and respect. In these accounts, the facility feels welcoming and well-maintained, with compliments about clean facilities, pleasant dining experiences, and staff who are available, responsive, and courteous.

    But the flip side is stark and specific. A number of reviews describe overwhelming concerns about understaffing and stretched resources, to the point where residents appear to be neglected or inadequately monitored. One account details a fianc? recovering from hip surgery who lacked a necessary toilet seat riser, spent an excessive amount of time on the toilet with no relief or pain control, and had to rely on a family member to intervene to obtain pain medication. Food, hydration, and nutrition are questioned in several reviews, including reports of inappropriate meal selections for diabetics, inadequate beverages, and even a meal that emitted a nauseating odor. Hygiene and personal care are cited as problematic in some instances, with mentions of rooms being dirty, showers not provided, and concerns about overall cleanliness and sanitization. There are also stories about delays and inefficiencies in paperwork and discharge processes, including long waits for social workers and release papers, which added to families' frustration and fear.

    Administrative and management issues surface in multiple voices as well. Some reviewers describe a lack of consistent leadership, with references to the absence of key roles like a director of nursing or HR leadership and general "management that doesn't know what to do." Reports of harassment, bullying, and staffing issues paint a troubling picture of the work environment, including claims that staff are not paid correctly and hours are not accurately tracked. In stark contrast, other reviews celebrate visible improvements, strong leadership, and a culture of accountability and communication, implying that the facility can, at times, implement meaningful changes and address concerns promptly. This creates a sense that the facility is in flux - improving in some areas while continuing to struggle in others.

    Some observations emphasize a general ambiance of quality and dedication when things go well, while others highlight the reality of ongoing challenges. A few customers report consistent, high-quality experiences with care teams who explain treatments, involve families in planning, and provide ongoing support. They note a well-kept building, ongoing remodeling, and amenities such as readily available beverages for guests. Conversely, there are lamentations about the overall environment, with some saying the place feels rundown emotionally or physically, mentioning smells, noise, and inadequate privacy. The mosaic of experiences suggests that, for some residents, the facility feels like a safe, nurturing home; for others, it feels chaotic, under-resourced, and fraught with risk.

    Amid the mixed reviews, the tone often shifts with the person delivering it. Some families speak in terms of gratitude and relief, praising the patience and kindness shown to their loved ones at crucial moments, and describing a sense of belonging and care during difficult times. Others speak in urgent, urgent terms of danger and dissatisfaction, urging others to avoid the facility or even shut it down. It's clear that the environment can change dramatically depending on when you're there, which staff member is on shift, and how well the facility's leadership is managing operations and communications on any given day.

    For anyone considering this facility, the thread of reviews suggests a need for careful, firsthand assessment before making a decision. Potential residents and families would benefit from asking direct questions about staffing models, nurse-to-patient ratios, and whether experienced leaders are in place. It's also prudent to inquire about nutrition plans for residents with dietary restrictions, the process for pain management and timely responses to call lights, the frequency and quality of personal care and hygiene assistance, and what steps are in place to handle discharge and social work support efficiently. Similarly, prospective families should seek concrete assurances about how the facility handles communications with families, how quickly concerns are acknowledged and resolved, and what ongoing improvements are currently underway.

    In the end, the reviews present a candid portrait of a facility capable of warmth, dignity, and effective care, yet simultaneously mired in genuine concerns about staffing, communication, and consistent performance. The best way to understand what the facility is like at any given time appears to be visiting in person, speaking with frontline staff and leadership, and listening to the day-to-day realities of care as it's being delivered on the ground. While some residents flourish and families feel reassured, others experience distress that raises critical questions about safety, quality, and the overall environment.

    Features

    Housing

    • 81 resident community capacity 81 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Des Moines International (6 miles away) Des Moines International (6 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Union Park Health Services is a premier assisted living community located in Des Moines, IA. Our facility offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.

    With a focus on promoting wellness and independence, our community provides numerous amenities that cater to the needs and preferences of our residents. These include a beauty salon for pampering and self-care, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished environment for convenience. We also offer a gaming room, small library, and outdoor space for relaxation and recreation. Additionally, our dining room serves delicious meals in a restaurant-style setting with special dietary restrictions catered to.

    To enhance the overall well-being of our residents, we provide various care services such as 24-hour call system and supervision, assistance with activities of daily living including bathing and dressing, medication management, and transportation arrangement for non-medical purposes as well as doctor's appointments. Our mental wellness program aims to support the emotional health of our residents.

    At Union Park Health Services, we understand the importance of social engagement and staying active. That's why we offer concierge services to assist with planning day trips and resident-run activities. Fitness programs are available to promote physical well-being while scheduled daily activities provide ample opportunities for socializing and pursuing hobbies or interests.

    Our community is conveniently located near several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that our residents have easy access to the resources they need.

    If you're looking for an assisted living community that prioritizes comfort, convenience, and personalized care in Des Moines, IA look no further than Union Park Health Services. We strive to create an enriching environment where every resident can thrive.

    Nearby Places of Interest

    Physicians

    • Parks Area Family Physicians (0.4 miles)
    • Penn Medical Center (1 miles)
    • Iowa Health Cardiology (1 miles)
    • DMOS Orthopaedic Centers (1 miles)
    • DaVita East Des Moines Dialysis (1 miles)
    • Des Moines Anesthesiologists (1 miles)
    • UnityPoint Health - Iowa Lutheran Hospital Radiology Services (1 miles)

    Pharmacies

    • CVS Pharmacy (1.1 miles)
    • Kayser Hearing Aid & Audiology (2 miles)
    • Walgreens (2.1 miles)
    • Walgreens (2.8 miles)
    • Walgreens (2.9 miles)
    • Medicap Pharmacy (3.5 miles)
    • Dahl's Pharmacy (3.5 miles)

    Hospitals

    • Unity Point Health (1.1 miles)
    • Mercy Medical Center 7 South (1.5 miles)
    • Mercy Hospital Pediatric Unit (1.5 miles)
    • Select Specialty Hospital-Des Moines (1.5 miles)
    • Mercy River Hills Surgery Center (1.6 miles)
    • North 3 - IMMC (2.3 miles)
    • UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (2.3 miles)

    Restaurants

    • Tasty Tacos (1.7 miles)
    • Heather’s Kitchen (1.7 miles)
    • Chicago Speakeasy (1.8 miles)
    • Zombie Burger + Drink Lab (1.8 miles)
    • Dairy Zone (2 miles)
    • Iowa Taproom (2 miles)
    • Fongs Pizza (2.3 miles)

    Cafes

    • Starbucks (2.4 miles)
    • Starbucks (2.7 miles)
    • Caribou Coffee (3.5 miles)

    Parks

    • Stone Park (3.3 miles)
    • Gray's Lake Park (3.9 miles)

    Places of Worship

    • Saylorville Baptist Church (4.3 miles)

    Frequently Asked Questions

    Where is Union Park Health Services?
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    Nearby Communities

    Skilled Nursing Facility in Nearby Cities

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