Holy Cross Care & Rehab Ctr

Pros

• The staff at Holy Cross Long-Term Nursing Care were praised for taking good care of patients, providing physical therapy, and being kind and gentle in their interactions.
• The facility is recognized as clean and spacious, with a welcoming environment and ample amenities for residents.
• Patients received occupational and physical therapy that helped them on their path to recovery.
• Many reviewers mentioned positive experiences with the quality of food served at the facility during their visits.
• The facility's connection to St. Joseph's Hospital was viewed favorably by families seeking rehabilitation services for their loved ones.

Cons

• The facility is old, poorly maintained, and understaffed, leading to inadequate care for residents.
• There is a pervasive lack of communication from staff, with families left waiting for updates and clarifications.
• Residents often sit alone in the hallways with little interaction from the staff, contributing to feelings of neglect.
• Food quality is consistently criticized, with meals served cold and unappetizing.
• Nursing staff seem preoccupied and do not prioritize resident dignity or privacy during medical procedures.
• Families report unexplained bruises on residents and insufficient investigation into complaints about care quality.
• Physical therapy sessions are often canceled without consideration of patients' conditions or needs.
• The facility has issues with delayed response times to call lights, leaving residents waiting too long for assistance.
• There is a prevailing smell of urine in the halls, contributing to an overall unpleasant environment.
• Overall experiences indicate that the care provided does not meet basic standards expected by families seeking rehabilitation services.

Review

The Sanctuary at Holy Cross is a long-term nursing care facility that has garnered mixed reviews from family members and patients alike. For some, like the husband who found relief in the quality of care provided to him during his stay, the experience was satisfactory. He appreciated the attentiveness of the staff, effective physical therapy, and even enjoyed the food offered at the facility. Moreover, he noted that his prior familiarity with the establishment contributed positively to his overall impression. However, this positive outlook diverges significantly from many others' experiences.

In stark contrast, numerous reviewers highlight a pervasive issue with communication within the facility's operations. Families expressed frustration over their inability to contact staff for updates on their loved ones’ conditions or even receive responses to their inquiries. A notable incident involved a resident who was mistakenly told they could return home on a particular day but ended up being kept until days later without any explanation for the abrupt change in plans. Such discrepancies indicate significant shortcomings in operational transparency and responsiveness from management and nursing staff.

Several criticisms extend beyond communication issues, delving into concerns about the overall cleanliness and maintenance of the facility. Many visitors reported an untidy environment characterized by stained floors and malfunctioning drinking fountains—elements that evoke neglect rather than attentive care. Furthermore, residents appeared isolated; many were seen sitting alone in hallways with no active engagement or interaction from staff members. The lack of dignity afforded to patients during medical procedures was particularly alarming; one reviewer recounted witnessing an insulin shot administered without any regard for privacy.

The staffing situation at Holy Cross also raised red flags among reviewers. Several accounts noted a lack of adequate personnel, particularly during evening shifts when urgent needs arose for residents requiring assistance for basic tasks such as toileting or hygiene changes. Instances where family members had to intervene personally—advocating for showers due to unpleasant odors—painted a troubling picture of inadequate resident care practices that ultimately led to adverse health situations like severe rashes caused by neglectful hygiene protocols.

Despite acknowledging glimpses of potential within various aspects of the facility—its bright appearance upon entering being one aspect mentioned—the testimonies overwhelmingly reflect dissatisfaction with patient-centered practices and rehabilitation services provided therein. Reviews lamented insufficient attention given to physical therapy goals and patient recovery trajectories post-acute illness or injury; instead of fostering independence through supported mobility efforts (like encouraging ambulation with walkers), many residents reportedly found themselves relegated to wheelchairs without sufficient motivation from caregiving teams.

While some families reflected positive experiences regarding kindness exhibited by certain staff members—particularly nursing staff bringing gentleness into their interactions—it became increasingly clear that compassion alone would not suffice as an indicator of satisfactory care levels across all departments involved in resident wellness and rehabilitation efforts at Holy Cross Nursing Care Facility. This disparity between anecdotal instances of kindness versus systemic issues faced led families questioning whether this facility should be considered a viable option for caring for aging relatives struggling with complex health challenges.

In conclusion, Sanctuary at Holy Cross appears caught between occasional commendations relating purely to individual interactions versus substantial criticisms pointing towards systemic deficiencies affecting resident welfare profoundly throughout daily operations thereat. While some have experienced competent transitional care leading back home post-rehabilitation phases successfully; far too many have encountered indignities tied both directly within personal hygiene neglects juxtaposed against broader communication breakdowns pervading existing service models intended ostensibly around providing dignity assurances integral alongside necessary medical interventions essential amidst vulnerable populations therein requiring sustained assistance structures primed toward enhancing life quality overall within skilled nursing contexts invariably less than meeting user expectations set forth initially upon entry into these facilities designed purportedly around rehabilitative support frameworks needed critically however ultimately failing more often than not delivering anticipated standards expected based off past reports received publicly surrounding holistic eldercare environments generally speaking nationwide notwithstanding regional variations existing likewise!

Physicians

• Center for Sleep and Nasal Sinus Disorders (0.1 miles)
• Michiana Gastroenterology (0.2 miles)
• South Bend Orthopedics (0.2 miles)
• Northern Brace (0.2 miles)
• Retina & Vitreous (0.2 miles)
• Michiana Endoscopy Center (0.2 miles)
• Indiana Pain & Spine Clinic (0.2 miles)

Hospitals

• Saint Joseph Reg Med Center (0.2 miles)
• Allied Physicians Surgery Center (0.2 miles)
• Saint Joseph Mishawaka Medical Center (1.7 miles)
• Oasb (2.5 miles)

Pharmacies

• Beacon Home Care (0.3 miles)
• Walmart Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Stat Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.6 miles)

Restaurants

• Asian Too (0.8 miles)
• Flat Top Grill (0.9 miles)
• El Rancho Viejo Mishawaka (0.9 miles)
• Steak 'n Shake (0.9 miles)
• CoreLife Eatery (1 miles)
• McAlister's Deli (1 miles)
• Subway (1 miles)

Places of Worship

• Islamic Society of Michiana (0.9 miles)
• Granger Community Church (1.9 miles)
• Basilica of the Sacred Heart (1.9 miles)
• The Grotto (1.9 miles)
• Christ the King Catholic Church (2.7 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (1.5 miles)
• Martin's Side Door Deli (1.8 miles)
• Starbucks (2.5 miles)