Information last verified:
17475 Dugdale Drive, South Bend, IN 46635
For more information about senior living options: (844) 490-3973
The Sanctuary at Holy Cross Rehab is described as a beautiful, clean facility with attentive staff and great food. Austin and Holy Cross staff provided exceptional care, showing patience, compassion, and excellent communication. The Sanctuary of Holy Cross Rehab features excellent, professional, compassionate nurses; friendly, prompt CNAs; and an encouraging therapy department. The nursing staff and CNAs are amazing, and the facility is highly recommended. The wound care team is prompt, helpful, and skilled. Residents are well cared for in a clean, peaceful environment with excellent and caring staff.
The rehab unit provides no rehabilitation and does nothing for patients. The nursing staff are lazy and unprofessional, failing to respond promptly to call bells. The facility does not feed residents and fails to meet basic needs like hygiene and toileting. Residents are kept in rooms that are dirty and poorly maintained, with sticky floors and stale food left around. Some aides are rough with residents, and there are concerns about honesty and accountability among staff. The overall care is negligent and the facility has been described as a "hell hole" where residents are treated like trash. The facility should be shut down due to mistreatment and neglect.Sanctuary at Holy Cross in South Bend is best suited for families seeking aggressive rehabilitation and highly visible, compassionate nursing care, particularly for short-term recoveries. The facility earns traction with residents who prize a well-staffed therapy program, attentive wound care, and staff-led efforts to keep residents engaged during rehabilitation. The optimism around skilled therapy, proactive nursing attention, and a clean, attractive building makes it appealing to families who want tangible progress in recovery and a place that feels welcoming on first impression.
Those considering alternatives should weigh the realities of long-term day-to-day living here. Several reviews raise red flags about consistency and safety in ongoing caregiving, calling into question whether this community can reliably meet the needs of residents who require constant supervision, predictable daily routines, and steady nourishment. Families should explore other options if a loved one needs reliable call-light response, consistent assistance with activities of daily living, or unwavering food service and housekeeping standards. The negatives described by multiple families cannot be dismissed lightly.
The standout positives center on the therapy and nursing teams when functioning at full stride. Independent therapists and nursing staff receive frequent praise for professionalism, warmth, and a positive, encouraging approach. Wound care and rehabilitation are repeatedly highlighted as strengths, with residents and families noting skillful clinicians and prompt, competent treatment. The building’s upkeep and the perceived attentiveness of numerous caregivers on several shifts also emerge as meaningful benefits, underscoring that the environment can be both pleasant and supportive for those who participate actively in their recovery.
Yet the downsides loom large for long-term residents or those who require steady, reliable daily support. A sizable cluster of reviews narrates missed or delayed call-light responses, rough or inattentive interactions, and a sense that basic comfort, food quality, cleanliness, and timely assistance, can deteriorate under staffing pressures. Reports range from subpar meals and housekeeping lapses to concerns about safety, with concerns about residents being left uncomfortable or inadequately supervised appearing repeatedly. A handful of accounts also touch on administrative friction and, in some cases, more serious accusations about care standards and accountability.
In balancing the pros against the cons, the rehab and nursing strengths offer real value for individuals focused on recovery and temporary skilled care. When therapy is active and staff are consistently engaged, meaningful progress is plausible. However, the persistent, serious concerns about daily caregiving, safety, and overall resident experience mean that the advantages do not universally offset the potential risks for many seniors. For families with loved ones who need dependable, round-the-clock assistance and a consistently nurturing environment, Sanctuary at Holy Cross will require careful scrutiny and explicit assurances from leadership to mitigate the gaps seen in numerous reviews.
Practical guidance for families: conduct multiple in-person visits at different times of the day to observe therapy sessions, nursing rounds, and call-light responsiveness. Request a direct meeting with the director of nursing to review current staffing levels, care protocols, and a concrete plan for addressing past concerns. Ask for a thorough, up-to-date care plan, including daily schedules, meals, and activities, and verify how deficiencies are tracked and remedied. Compare with other local options, especially facilities with strong long-term safety records and consistently high meal and housekeeping ratings, and bring questions about transitions, discharge planning, and family communication to the forefront. The decision hinges on whether the anticipated rehabilitation gains and compassionate care can realistically outweigh the documented daily-care challenges. If those daily-care assurances cannot be demonstrated convincingly, stronger alternatives exist in the area.
168 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
South Bend Regional (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sanctuary at Holy Cross in South Bend, IN is a premier assisted living community offering exceptional care and amenities for seniors. Located in a peaceful and serene environment, this facility provides a range of services to ensure the comfort and well-being of its residents.
With skilled nursing facilities, Sanctuary at Holy Cross offers 24-hour supervision and assistance with daily activities. The dedicated staff is trained to provide support with bathing, dressing, transfers, and medication management. Residents also receive specialized care such as diabetes diets and assistance with dietary restrictions.
This assisted living community boasts an array of amenities designed to enhance the quality of life for its residents. A beauty salon is available on-site to cater to residents' grooming needs. Cable or satellite TV ensures entertainment options are abundant. Community-operated transportation makes it convenient for residents to attend appointments or run errands.
For recreational activities, there is a fitness room equipped to promote physical well-being. The gaming room offers opportunities for friendly competitions, while the small library provides tranquility for book lovers. The wellness center focuses on promoting overall health and well-being.
When it comes to dining, Sanctuary at Holy Cross offers restaurant-style dining with special attention given to dietary restrictions. Meals are prepared and served by the caring staff providing healthy options that cater to each resident's needs.
The community also facilitates various activities to engage its residents socially and mentally. Concierge services are available to assist in planning day trips or outings. Fitness programs keep residents active and engaged while planned daily activities cater to different interests. Resident-run activities foster a sense of community among peers.
Additionally, Sanctuary at Holy Cross benefits from its proximity to nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures easy access to essential services outside the community.
Overall, Sanctuary at Holy Cross offers a comfortable and enriching environment where seniors can receive personalized care while enjoying an active lifestyle surrounded by amenities that promote their well-being.
Sanctuary At Holy Cross is located at 17475 Dugdale Drive, South Bend, IN 46635 in St. Joseph County, Indiana
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