17475 Dugdale Drive, South Bend, IN 46635
For more information about senior living options: (844) 490-3973
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The Austin and Holy Cross staff provided exceptional care. The Sanctuary at Holy Cross Rehab has caregivers who provide the best care. Angel in the business office was an angel in helping navigate the financial part of his stay. The facility is a beautiful building, very clean, with attentive staff and great food. All nurses were excellent, professional, compassionate and friendly, and the CNAs were equally professional and prompt. The Therapy Department was excellent, patient, and encouraging. The entire staff cared during the healing process, with consistently positive attitudes. The Nursing staff and CNAs are amazing, and the place is highly recommended. The wound care team is prompt, helpful, and skilled.
There was absolutely no rehab; they did nothing for her period. The food is repulsive; the so-called nurses are lazy and simply would not help her. They are unprofessional and extremely negligent. They do not feed her ever. She was mistreated every day she was there. There were male aides that were rough with her. The nurses were snarly and rude. This place should be shut down.The collection of reviews about Sanctuary at Holy Cross Rehab presents a strikingly mixed portrait: moments of genuine gratitude and praise intertwined with allegations of neglect, mistreatment, and chronic administrative problems. On the positive side, many reviewers describe compassionate, attentive care from a broad range of staff, from nurses and CNAs to physical and occupational therapists, social workers, and administrative personnel. They credit individuals by name for making a difference and celebrate the facility as a place where healing and professionalism can shine through when everything comes together.
Several accounts repeatedly emphasize exceptional care and personal warmth. Austin, in particular, is singled out for providing excellent care, along with praise for the overall Holy Cross staff who are described as patient, compassionate, and diligent in their communication with families. One reviewer specifically thanked "Angel in the business office" for helping navigate the financial aspects of a stay, calling her an "Angel" for her guidance. The nursing staff and CNAs appear in multiple reviews as "amazing," with comments about punctuality, attentiveness, and the sense that the caregivers truly care about patients' recovery. The therapy department, including physical therapy, is repeatedly cited as a strong point - patients and families report encouraging, professional therapists who helped many regain function, sometimes enabling patients to walk again or progress significantly in rehab.
Wound care and ongoing medical oversight are also highlighted positively by some reviewers. A Wound NP is quoted as noting that Sanctuary staff are "prompt, helpful, and skilled at wound care," and there are mentions of a dedicated team that rounds and attends to patients with diligence. The atmosphere of care sometimes extends beyond clinical tasks to basic comfort: reviewers mention clean, well-maintained facilities, a pleasant environment, and a responsive team that communicates clearly about care plans, progress, and next steps. In several testimonials, the facility is described as a beautiful building with a well-run therapy program, good nutrition, and staff who maintain a positive, supportive attitude across shifts. One person even described the place as "10 STARS," underscoring how profoundly some encounters can resonate in a positive, long-lasting way.
The more generous narratives also highlight private gratitude toward caregivers who become meaningful figures in a patient's rehabilitation journey. Names like Westie (a nurse), Tammy (a day shift CNA), and Codey (an evening CNA) appear in praise for their attentiveness and for going above and beyond to ensure patient comfort, timely assistance, and a welcoming environment. Several reviewers emphasize the importance of the social and administrative roles in making a difficult transition smoother, with comments about staff members who introduce themselves and make patients and families feel seen and valued. In at least one account, the entire staff are praised for cultivating a hopeful, patient-centered atmosphere, contributing to a recovery experience that the reviewer would recommend to others - an important counterbalance to the negative feedback.
However, the other side of the spectrum is equally loud and persistent. A number of reviews describe experiences of neglect or substandard care that left patients uncomfortable and families distressed. One long, emotional post alleges that after a stroke, a mother did not receive rehabilitation attention, with claims of poor food quality and nurses who were "lazy" or unresponsive to call buttons for extended periods. The reviewer asserts that the patient waited hours for help, and that the facility's care amounted to a hostile, neglected experience rather than a supportive recovery environment. Such accounts portray a culture of delay and frustration, with phrases like "hell hole" and "unprofessional and negligent" used to describe care that did not meet basic expectations.
Other reviews amplify concerns about basic daily needs and safety. Several families report that residents were not fed adequately, not turned regularly, or left in soiled or uncomfortable conditions. There are specific complaints about call buttons going unanswered, rooms that are not properly cleaned, and equipment or rooms that appear poorly maintained. In one particularly charged post, a family describes their loved one being left in a room for long periods without assistance, with staff reportedly reluctant to call EMS, and with conditions that imply a risk to safety. There are consistent themes of fear, distress, and a sense that residents were not treated with the dignity or respect families expect during recovery or rehabilitation.
Critics also point to broader systemic and organizational problems. Several reviews reference ongoing conflicts with administration and management, including concerns about corporate oversight and the performance of Trinity Health leadership. Allegations appear of mismanagement, difficulty in getting straight answers, and administrative practices that some feel undermine the quality of direct patient care. In one lengthy critique, concerns are raised about a specific employee named Judy Duran and broader claims about how good aides are treated or treated unfairly, with implications that some staff were unfairly penalized during investigations. These posts convey a climate of mistrust toward leadership and a perception that, while the frontline staff can be dedicated, systemic issues can undermine care and morale.
A few reviews sit in between the extremes, noting that the experience can vary by patient, staff, and day. Some long-term or short-term rehab patients report excellent professional care, high-quality therapy, clean facilities, and good food, suggesting that when the right team members are present and the care plan is well executed, the experience can be profoundly positive. Others caution readers that negative experiences have occurred and that they should approach placement with careful due diligence: visit multiple times, speak with administrators, and assess whether the specific unit or staff on a given shift aligns with their expectations for compassionate, comprehensive care.
In sum, Sanctuary at Holy Cross Rehab emerges as a facility capable of delivering outstanding, person-centered care when the stars align: compassionate caregivers, effective therapy, meticulous wound care, and a supportive environment that fosters healing. Yet it is also a place where alarming reports of neglect, delayed response, poor food, unsafe conditions, and strained administration repeatedly surface. The spectrum of experiences underscores the reality that patient care is highly dependent on individual caregivers, the particular unit or department, and the day-to-day realities of staffing and management. For families considering this facility, the message is clear: there are strong advocates who credit extraordinary staff and successful rehabilitation, but there are also fierce cautions from those who believe the level of care can fall drastically short.
168 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
South Bend Regional (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sanctuary at Holy Cross in South Bend, IN is a premier assisted living community offering exceptional care and amenities for seniors. Located in a peaceful and serene environment, this facility provides a range of services to ensure the comfort and well-being of its residents.
With skilled nursing facilities, Sanctuary at Holy Cross offers 24-hour supervision and assistance with daily activities. The dedicated staff is trained to provide support with bathing, dressing, transfers, and medication management. Residents also receive specialized care such as diabetes diets and assistance with dietary restrictions.
This assisted living community boasts an array of amenities designed to enhance the quality of life for its residents. A beauty salon is available on-site to cater to residents' grooming needs. Cable or satellite TV ensures entertainment options are abundant. Community-operated transportation makes it convenient for residents to attend appointments or run errands.
For recreational activities, there is a fitness room equipped to promote physical well-being. The gaming room offers opportunities for friendly competitions, while the small library provides tranquility for book lovers. The wellness center focuses on promoting overall health and well-being.
When it comes to dining, Sanctuary at Holy Cross offers restaurant-style dining with special attention given to dietary restrictions. Meals are prepared and served by the caring staff providing healthy options that cater to each resident's needs.
The community also facilitates various activities to engage its residents socially and mentally. Concierge services are available to assist in planning day trips or outings. Fitness programs keep residents active and engaged while planned daily activities cater to different interests. Resident-run activities foster a sense of community among peers.
Additionally, Sanctuary at Holy Cross benefits from its proximity to nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures easy access to essential services outside the community.
Overall, Sanctuary at Holy Cross offers a comfortable and enriching environment where seniors can receive personalized care while enjoying an active lifestyle surrounded by amenities that promote their well-being.
Sanctuary At Holy Cross is located at 17475 Dugdale Drive, South Bend, IN 46635 in St. Joseph County, Indiana
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Assisted living facilities provide support for older adults needing help with daily activities without extensive medical care, but their costs can be high and vary by location and services offered. Families often seek various funding options and financial strategies to manage these expenses effectively while considering future needs and potential price increases.
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