Doctors Nursing & Rehab Center in Salem, IL
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1201 Hawthorn Road, Salem, IL 62881
For more information about senior living options: (844) 490-3973
The facility is well kept, with improvements coming together very well. Management listens to concerns and finds the best solutions, even coming in on holidays and weekends. CNAs and nurses work very hard to keep residents safe and healthy. Helia Healthcare is making drastic improvements with new management that acts on concerns and a capable, cohesive team. The facility is very clean, and residents appear happy as they move through the halls, with plenty of activities. The staff take good care of residents, and remodeling is making the building nicer. Helia of Salem is a wonderful, clean, safe, and friendly environment where residents enjoy activities and attentive care. The staff are kind, knowledgeable, and compassionate; the administrator has made great strides to ensure residents receive excellent care.
It is described as the nastiest place they've seen, with showers once a week if lucky and food that is nasty and only enough to keep residents alive. The reviewer states the facility is disgusting, with consistently short-staffed, rude and dishonest staff who fabricate stories about others' criminal records. The facility shared personal information about a family member without permission, leading to a fraudulent credit card opened in that name. It's called one of the worst facilities they've visited, described as filthy with lazy staff and poor resident care. A loved one was left wet for hours, suffered severely dry skin and bedsores, and required hospitalization, signaling neglect. The facility is accused of chronic understaffing, missed showers, inedible or cold food, dirty conditions, and missing clothes or money. They warn not to place a loved one there, citing neglect and multiple hospitalizations. They allege a "guarantee" to contract COVID at this facility. They accuse management of pressuring or manipulating families about COVID vaccines and endangering workers. They describe neglect that led to ICU stays and prolonged hospitalizations for their loved one.Doctors Nursing & Rehab Center in Salem, IL is best suited for families that must address serious medical needs through skilled nursing, rehab services, and respiratory care, while staying prepared to participate actively in oversight. The facility has demonstrated it can support residents who require complex medical management, including trauma or ventilator-capable scenarios and trach care, with a therapy program and on-site respiratory expertise. It is not a glossed-over, high-gloss senior living campus; it is a clinical, hands-on environment where dedicated staff work hard to protect residents, and where leadership is inclined to respond to concerns. For families willing to stay engaged, request regular updates, and insist on clear care plans, this setting can deliver meaningful progress even amid ongoing improvements.
Those who should consider alternatives are families prioritizing pristine cleanliness, uniform staffing, and consistently reliable daily care. Several reviews describe significant gaps that recur over time - delays on call bells, inadequate hydration and nutrition, and inconsistent showering or personal care. Privacy and confidentiality concerns surface in multiple accounts, along with reports of miscommunications around medications and medical decisions. If fidelity to transparent communication, predictable routines, and a consistently high standard of basic care are non-negotiables, other options may offer less risk and more peace of mind.
The strongest positives lie in proven clinical capability and active management. The facility is well maintained, and remodeling efforts signal a serious commitment to upgrading spaces and systems. Management has a track record of listening to concerns and taking concrete steps, including when staff availability is stretched. The nursing and CNA staff are repeatedly described as hardworking, resident-focused, and attentive to safety and health. The presence of 24/7 respiratory support and a robust therapy department adds real value for residents needing intensive rehabilitation or ongoing medical oversight. When these clinical strengths align with engaged leadership, meaningful care improvements can be realized.
Nevertheless, the negative feedback is hard to ignore and cannot be dismissed as noise. Chronic short-staffing translates into real-world compromises: limited assistance, gaps in hygiene routines, and days when showers are scarce. Food quality is not consistently reliable, with some reports describing meals that are cold or unappealing. Instances of poor communication, perceived insensitivity, and even complaints about privacy and information security contribute to distrust. The most alarming narratives describe neglectful episodes, dehydration, wound issues, and hospital-level concerns that place heavy weight on family decision-making. Taken together, the reputation is a mosaic of occasional excellence and recurrent failure.
Ultimately, the way these pros offset the cons hinges on the resident's specific needs and the family's tolerance for oversight. For residents with substantial medical needs who require reliable therapy, complex care management, and a proactive care team, the facility's clinical strengths can justify the investment, provided a dedicated family liaison is in place and current staffing levels are verified. The remodeling, therapy resources, and respiratory capabilities create a credible pathway to rehabilitation and ongoing health support, but only when daily care remains consistently reliable and transparent. Without that baseline, the positives struggle to counterbalance the risks.
In practical terms, this community can work for families who insist on hands-on management, clear communication, and assertive oversight, especially for residents with high medical complexity. For those unwilling to tolerate variability in daily care, lingering concerns about cleanliness, meals, and staff responsiveness, exploring alternatives is prudent. Before deciding, conduct a targeted tour focused on the resident's needs, secure a direct contact person for ongoing updates, and review the latest quality indicators and staffing metrics. The right choice will harmonize clinical capability with dependable daily care and straightforward, trustworthy communication.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Doctors Nursing & Rehab Center in Salem, IL is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of having a beauty salon on-site for their grooming needs, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available, making it easy for residents to get around town. There is also a computer center where residents can stay connected and engaged.
The dining room provides restaurant-style dining with delicious meals prepared and served by the caring staff. Special dietary restrictions are accommodated to meet individual needs. Additionally, residents have the option of using a fully furnished kitchenette in their private apartments.
The community offers various recreational spaces such as a fitness room, gaming room, and small library for residents to stay active and engaged. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature.
Housekeeping services are provided to ensure a clean and tidy living environment. Move-in coordination is available to assist new residents with the transition process. Private bathrooms offer convenience and privacy.
Transportation arrangements are made both for non-medical purposes as well as for doctor's appointments. This ensures that residents can easily access healthcare services when needed. A wellness center is also available on-site to promote overall health and well-being.
For those who value connectivity, Wi-Fi/high-speed internet is provided throughout the community.
In terms of care services, 24-hour call system and supervision are provided to ensure round-the-clock assistance if needed. The trained staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to help residents stay on top of their medication regimen. A mental wellness program helps support emotional well-being.
The community offers various activities catered towards resident interests and preferences such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. This ensures that residents can stay socially engaged and enjoy a fulfilling lifestyle.
The Doctors Nursing & Rehab Center is conveniently located near cafes, pharmacies, physicians, places of worship, and hospitals, providing easy access to essential services and amenities for both residents and their families.
Doctors Nursing & Rehab Center is located at 1201 Hawthorn Road, Salem, IL 62881 in Marion County, Illinois
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