Plaza Verde Apartments

Pros

• The place is nice and clean.
• The building is well maintained.
• The staff are nice, professional, and quick to help with move-in and any work orders, offering fast, courteous service.
• Melissa, the building manager, is very understanding and goes above and beyond.
• One reviewer notes that their mom loves living there.
• The place is described as awesome, with long-time residents who loved living there.

Cons

• The management is not trustworthy.
• The management signed tenants up for two lease agreements per year to collect double rent and siphon trust funds with the help of corrupt attorneys.
• Maintenance is lazy and the staff bully and are rude to the elderly.
• The assistant manager enters residents' rooms without permission and takes belongings.
• Maintenance complains about everything and everyone.
• They are not friendly and are phony.
• They steal from residents' rooms, lie, and make up stories about residents.
• They dig into residents' past and use anything to harass them.
• The place is bad for people who need help.

Review

The reviews paint a picture of a housing community that provokes strong, divided feelings among those who live there or have family who live there. On one end, some residents describe a place that feels unsafe and untrustworthy, with management and some staff accused of dishonest and even predatory behavior. On the other end, other residents and family members recount a safe, well-maintained, and supportive environment where the staff are professional, responsive, and genuinely invested in helping people move in and settle down. The truth for many seems to lie somewhere in the middle, shaped by individual experiences, the people running the property, and the specific building or unit involved.

A core thread in the negative experiences centers on a pervasive sense of mistrust and exploitation. Several reviewers allege that management engaged in unethical or illegal behavior, accusing them of signing multiple lease agreements within a single year to facilitate theft from trust funds, with the assistance of allegedly corrupt attorneys. The anecdotes go further to describe a pattern of manipulation, where personal information from residents is used to harass or bully, and where the assistant manager is accused of invading residents' privacy by entering rooms without permission. The maintenance staff is portrayed as lazy or hostile, and there are explicit claims that the environment is unfriendly, especially toward elderly residents. In this view, the community feels more like a trap than a home, with a culture of intimidation and financial exploitation that makes it dangerous for those who need the most help.

These concerns are complemented by accounts of harassment and digging into a person's past to weaponize information against residents. Pervasive fear and anxiety are described as part of daily life for some tenants, who feel targeted and vulnerable because of their reliance on the services and protections that the community is supposed to provide. In short, this perspective casts the place as a bad environment for seniors who require support, where the supposed safety net of housing assistance becomes a source of distress and risk.

In stark contrast to these darker narratives, there are numerous testimonials that speak to a very different reality. Some reviewers simply describe the place as nice and clean, a positive first impression that sets the tone for a good living experience. There is a notable emphasis on the process of getting settled: reviewers highlight a proactive, organized administration that can guide new tenants through the move-in experience and help them navigate the complexities of housing assistance. The same voices stress that the staff, once you are a resident, are approachable and responsive - someone you can call for help with any issue, with work orders completed promptly and a sense of genuine willingness to assist.

Particularly uplifting are the personal endorsements that name Melissa, the building manager, and praise her for her understanding, dedication, and willingness to go above and beyond. Several residents describe Melissa as a steady, capable force who keeps the building well run and who supports residents through the process of moving and adapting to life there. The sentiment is echoed by family members who report excellent experiences with the staff, noting that the team is professional, productive, and focused on helping people get settled. For some, the support extends beyond administrative tasks to a sense of community and belonging, with caregivers and staff offering reassurance and practical help whenever needed.

Family testimonials further emphasize the positive side: one reviewer notes their mother loves living there, and another remembers their grandmother living there for decades with fondness. These comments speak to a lasting impression of care and continuity, suggesting that for many residents, the community can be a stable, nurturing home with a long history of positive relationships. The describing language emphasizes a well-maintained building, organized operations, and a culture of service that makes daily life manageable and even enjoyable for those who have the right expectations and needs.

The mixed nature of the feedback also includes practical notes about waitlists and eligibility. A reviewer points out that wait-lists exist for seniors who qualify, and that it pays to check early. This practical reality - paired with the praise for responsive staff and a well-kept environment - adds a layer of realism: the experience can be highly positive for those who can access a place that fits their needs, but competition and administrative hurdles can color the overall impression for others. The same thread of careful, proactive engagement emerges in descriptions of moving assistance and ongoing support once people are settled, suggesting that the quality of the experience may hinge significantly on the particular administrator and team in charge.

Taken together, the collection of reviews depicts a community capable of both exceptional warmth and troubling risk, depending largely on who is on duty and which building or unit is involved. For prospective residents and their families, the message is clear: there are strong endorsements of a well-maintained, responsive, and caring environment led by a manager who is described as understanding and diligent, especially Melissa, and there are equally strong warnings about possible abuse, neglect, and coercive practices. The decision to pursue housing here likely depends on careful due diligence - speaking with current residents, requesting references, and verifying the specific management team and building - so that those who qualify for the accommodations can maximize their chances of a safe, supportive, and comfortable home.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Schnucks (0.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Bandy's Pharmacy (1.5 miles)
• Bandys Pharmacy - Sale (12.3 miles)
• Medicine Shoppe (13.2 miles)

Restaurants

• Taco Bell (0.2 miles)
• Long John Silver's (0.2 miles)
• Peking (0.2 miles)
• Sonic Drive-In (0.3 miles)
• Peking Chinese Restaurant (0.3 miles)
• Chelbrans (0.4 miles)
• Sergios Mexican Restau (0.6 miles)

Hospitals

• Good Samaritan Regional Health Center, A Missouri Not For Profit Corporation (0.2 miles)
• St Mary's Good Samaritan (0.5 miles)
• Egyptian Spine Clinic (1.8 miles)
• Surgery Center of Centralia (1.9 miles)
• St Mary's Hospital (1.9 miles)
• SSM Health Neurosciences (1.9 miles)
• St Mary's Good Samaritan (2 miles)

Physicians

• Eye Clinic (0.6 miles)
• Southern Illinois Dermatology (1 miles)
• Stedelin Pediatrics (1.5 miles)
• Community Resource Center - Judy LYNN Keeven MD (1.7 miles)
• Suresh Krishnamoorthy (1.9 miles)
• Cancer Care of IL (1.9 miles)
• Bowen J Shane PA-C (2 miles)

Places of Worship

• Lutheran Church of the Redeemer (0.7 miles)
• Christian Bethlehem Church (1 miles)
• Masonic Temple (1 miles)
• St Mary's Church (1.2 miles)
• Central City Baptist Church (1.8 miles)
• Wamac Missionary Bapt Church (1.8 miles)
• Jehovah's Witnesses (2.8 miles)

Transportation

• U-Haul Neighborhood Dealer (1.6 miles)
• Lively Gerald (8.2 miles)
• U-Haul (15.8 miles)

Cafes

• Five Brothers Cafe (10.8 miles)
• Sharon's Cafe (12.6 miles)
• Lucky Slots Cafe (13.8 miles)
• Republic of Tea (16 miles)