2701 - 17Th Street, Rock Island, IL 61201
For more information about senior living options: (844) 490-3973
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The ER was clean, fast, and the doctors listened and were thorough. Willow, along with CNAs Sydney and Maya, were amazing - kind and attentive. Trinity stands out as cleaner, faster, with staff who truly care. Dr. Mack and Nurse Sara were excellent; the patient felt well taken care of and was in and out quickly. The staff were nice and helpful; Dr. Hague was very helpful, and the food was good. The overall staff were wonderful and made the experience feel well cared for.
A reviewer claims a patient's father died due to alleged failure to test for appendicitis and unauthorized removal of life support. A reviewer states the ER experiences long delays and low-priority triage that could endanger patients. A reviewer reports abusive security staff and suggests executives should be sued. A reviewer criticizes the cafeteria for not accepting cash, causing inconvenience. A reviewer recounts repeatedly being ghosted during Culinary Department interviews. A reviewer describes multiple failed IV attempts and insufficient pain control in the ER.A wide set of impressions about Trinity Rock Island emerges from these reviews, painting a hospital that can be exceptionally capable in acute care while also exposing serious concerns about processes, consistency, and some safety issues. Across the board, patients describe a facility that generally looks clean and well-run, especially in the emergency department, and that sometimes shines with standout bedside care. Yet the same threads of frustration - delays, miscommunications, and gaps in policy or oversight - run through many accounts, reminding readers that a hospital is only as strong as its weakest link.
Many reviewers sing the praises of the ER. They describe a clean, fast environment where physicians listen, are thorough, and act decisively. In particular, several patients point to the ER as a bright spot, with clinicians who took time to assess symptoms and provide clear explanations. In at least one memorable instance, Dr. Mack and Nurse Sara are highlighted for their excellent care and for moving the triage and treatment process along so that people could be in and out as efficiently as possible. The consistently positive notes about the ER staff contrast with other parts of the hospital in a way that makes the overall experience feel uneven - excellent at times, troubling at others.
On the inpatient side, the 7th floor receives strong praise from a number of patients. The nurses and aides who cared for a loved one - Willow the nurse, along with CNAs Sydney and Maya - are described as kind, attentive, and genuinely compassionate. Reviewers emphasize how these nurses helped their family through scary moments with warmth and professionalism, making a difficult stay more bearable. Across several accounts, the sentiment is that when the bedside team is operating at their best, Trinity can feel like a place where patients and families are treated with respect and kindness, which matters enormously in high-stress hospital stays.
However, the hospital is not without its darker notes. One reviewer recounts a devastating tragedy that they link to hospital care: the death of a father who had previously been seen for similar symptoms and who allegedly did not receive timely testing that could have changed the outcome. The reviewer asserts that septic progression from appendicitis was not adequately tested for, that someone not authorized pulled the patient off life support, and that the family, as an only child, was left in shock and anger. This account is intensely personal and emotional, and it frames Trinity as a place where accountability and proper care are not just questions of efficiency but matters of life and death. The language is strong, reflecting grief and anger, and it underscores a clear demand for accountability and systemic improvement.
Other negative threads surface around triage, wait times, and communication. Several patients describe experiences where the triage process or initial assessments felt inconsistent, and in one vivid case they warn they might have died if triage had not happened to favor them as non-priority. Still other reviewers report long, exhausting waits, with notes about delays that stretched over hours and left them feeling unseen or inadequately managed. One patient describes waiting 16 hours for care during an abdominal pain episode, ultimately feeling that a lack of examination contributed to ongoing pain and potential mismanagement of the underlying condition, with later experiences repeating similar frustrations at different facilities. These stories emphasize that even when skilled clinicians exist, the system's pace and triage decisions can dramatically affect patient outcomes.
Administrative and ancillary concerns further color the experience. Several reviewers raise issues with customer-facing processes, such as check-in flow and front-desk communication - cited as a problem when someone is supposed to check in but cannot find staff or clear directions. Security is another flashpoint, with at least one reviewer calling for accountability for abusive behavior toward patients or staff. The cafeteria policy - specifically the lack of cash acceptance and the suggestion that cashless payment is a barrier for hungry patients and their families - adds to the sense that practical, everyday needs are not being fully supported. A recurring refrain is "update" or "still nothing" in relation to ongoing policies, underscoring frustration with seemingly unresolved operational gaps.
The patient experience extends into the hospital's human resources and external relationships as well. One reviewer warns against applying for a position in the Culinary Department, describing a loop of multiple interviews over two months followed by ghosting with no feedback. This grievance, while not about patient care per se, signals broader concerns about professional practices and reliability within the hospital's contractor ecosystem. There are also clinical-education tensions highlighted by a pediatric EEG case. A family sought to diagnose a child's blank stare episodes; Trinity Rock Island's EEG was described as "normal" by their clinicians, while a later review from the University of Illinois Pediatric Specialty Clinic suggested abnormal results and a different interpretation, emphasizing the sometimes-fractured nature of specialized testing and follow-up care. The family's frustration centers on inconsistencies in how tests are interpreted and the value of seeking second opinions when answers remain elusive.
Amid these contrasting threads, there are glimmers of reliably good care. A number of reviewers report that when care is focused, timely, and attentive - whether addressing kidney stones, pancreatitis, or other acute issues - the staff can be compassionate, capable, and effective. One patient highlights "excellent care" that helped them feel understood and well cared for during a painful or frightening episode, while another points to specific positive bedside experiences that made an otherwise harrowing situation more bearable. These positive experiences demonstrate Trinity's potential to provide high-quality care when processes align and the right people are at the bedside.
Taken together, these accounts paint a hospital that can deliver outstanding, patient-centered care in critical moments, especially in the ER and on the unit floors with dedicated nurses. They also reveal a spectrum of challenges: inconsistent triage practices, long waits, communication gaps, concerns about patient safety and privacy in certain handoffs, and operational hurdles like cashless dining and problematic check-in procedures. The overarching message is clear: Trinity Rock Island has the capacity to excel and to heal, but it also needs ongoing attention to policy, process, and accountability to ensure every patient receives consistent, reliable, and safe care across departments and shifts.
29 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Quad City (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Trinity Medical Center - West in Rock Island, IL is an assisted living community that offers a range of amenities and care services to provide a comfortable and supportive environment for its residents. The community is fully furnished and offers cable or satellite TV, Wi-Fi/high-speed internet, and telephone access to keep residents connected with the outside world.
The dining room provides restaurant-style dining with special dietary restrictions catered to ensure that all residents receive nutritious and delicious meals. There is also a kitchenette available for those who prefer to prepare their own meals.
Housekeeping services are provided to maintain cleanliness and tidiness in the living spaces, and move-in coordination assistance is available for a smooth transition into the community. Outdoor spaces including gardens offer opportunities for relaxation and nature appreciation.
The community also features a small library where residents can enjoy reading or engage in intellectual activities. To promote mental wellness, there is a mental wellness program available to support the emotional well-being of each resident.
Trained staff are available around-the-clock to provide 24-hour supervision as well as assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications on time.
Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by the community. This promotes socialization and keeps residents engaged and stimulated.
Trinity Medical Center - West is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This provides easy access to essential services and resources for both residents and their families.
Trinity Medical Center - West is located at 2701 - 17Th Street, Rock Island, IL 61201 in Rock Island County, Illinois
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