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Trinity Medical Center - West in Rock Island, IL

Trinity Medical Center - West is a nursing home community in Rock Island, IL.

Information last verified:

2701 - 17Th Street, Rock Island, IL 61201

For more information about senior living options: (866) 208-4318

2.3 from 119 reviews
5 stars
33
4 stars
5
3 stars
4
2 stars
4
1 stars
73

Overall Review of Trinity Medical Center - West

common 6 reviews mention this

Staff attention gets mixed feedback

Many residents describe kind, responsive staff and thorough clinical attention.

Several reviews speak positively about staff members being professional, attentive, and supportive during stressful visits. A few residents specifically mention doctors and nurses listening, moving quickly when it counts, and helping with comfort and questions. At the same time, other reviews describe long response times and unhelpful interactions, so the experience is not consistent across visits.

caveat 8 reviews mention this

Long emergency waits frustrate families

Long emergency-room waits and delays in being seen come up repeatedly.

A recurring theme is waiting for hours without seeing a physician or getting into a room, even when families describe serious symptoms. Some reviewers say they left without being seen due to the wait, while others report delays after labs were drawn or after arriving by ambulance. Even when staff were described as helpful later, the wait time itself is often described as unacceptable.

caveat 4 reviews mention this

Billing problems are a recurring complaint

Billing and insurance claim handling frustrate many reviewers.

Multiple reviews raise concerns about billing departments being hard to reach and taking a long time to resolve insurance claims. Reviewers also describe repeated calls and difficulty getting corrections made, including situations involving deposits, redirected payments, or delayed bills. One review still highlights unresolved billing contact even after discharge.

common 3 reviews mention this

Food quality varies, but is noticed

Dining shows up in reviews, with food quality mentioned alongside payment quirks.

Some residents note the food as good and mention a variety of options during their stay. Other feedback focuses on limitations in how the cafeteria can be paid for, including concerns about not accepting cash. This lines up with the community offering restaurant-style dining, while reviews suggest the in-hospital dining experience can depend on the specifics of the stay.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 29 resident community capacity 29 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Quad City (4 miles away) Quad City (4 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Metro MRI Center (0 miles)
  • Digestive Disease Specialists (0.1 miles)
  • Rock Island Optometric Center Limited (0.2 miles)
  • The Center for Neurosciences, Dr Assaf (0.2 miles)
  • Bard Optical - Rock Island (1.8 miles)
  • Quad City Prosthetic Orthotic Centre (1.9 miles)
  • Eye Surgeons Associates (2 miles)

Restaurants

  • McDonald's (0.7 miles)
  • Checkers (0.9 miles)
  • McDonald's (1 miles)
  • Wendy's (1.5 miles)
  • Hardee's (1.5 miles)
  • Arthur's Garden Deli (1.6 miles)
  • Mr Ed's Liquor Store & Tap (2.1 miles)

Hospitals

  • Genesis Medical Center (0.7 miles)
  • Community Health Care (2.7 miles)
  • Kahl Home For The Aged (3.3 miles)
  • Edgerton Women's Health Center (3.5 miles)
  • Genesis West - Neuro (4.4 miles)
  • Genesis Cancer Care Institute (4.4 miles)

Pharmacies

  • CVS Pharmacy (0.9 miles)
  • Walgreens (1 miles)
  • Trinity Retail Pharmacy (2.3 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.7 miles)
  • Walgreens (2.8 miles)
  • Uptown Drug (3 miles)

Places of Worship

  • Heritage Wesleyan Church (1.9 miles)
  • St Paul The Apostle School (4.2 miles)

Parks

  • Schwiebert Riverfront Park (2.1 miles)
  • Modern Woodmen Park (2.5 miles)
  • Centennial Park (2.7 miles)
  • Velie Park (2.8 miles)
  • Prospect Park (3 miles)
  • Lindsey Park (3.6 miles)
  • Junge Park (3.9 miles)

Cafes

  • Starbucks (2.3 miles)
  • Starbucks (4.7 miles)

Frequently Asked Questions

Where is Trinity Medical Center - West?

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