Residents repeatedly describe attentive, professional care from the staff.
A strong majority of the reviews emphasize kindness, professionalism, and staff who take time to explain and stay engaged during care. Multiple reviewers specifically thank nurses, doctors, and other department staff by name for being responsive and thorough. There are also mentions that the staff helped family feel supported during stressful situations, not just focused on medical tasks.
common2 reviews mention this
Food and meal options
Dining is a consistent bright spot, with residents praising meal quality and choice.
Some residents directly praise the food as good and note that more options are available than expected. Another review says the nursing home provides three meals a day and that the resident can request something else if they want it. This lines up with the community offering restaurant-style dining and support for special dietary restrictions.
common2 reviews mention this
Care cleanliness and housekeeping
Housekeeping and cleanliness come up in both positive and negative reviews.
One reviewer says the facility was very clean and even described it as the cleanest they had seen. Another review also praises the daily cleanliness and housekeeping. At the same time, at least one review raises concerns about cleanliness in common areas and around the facility, alongside broader complaints.
caveat6 reviews mention this
Billing problems and collections
Billing issues and follow-up problems are a recurring complaint.
Several reviewers describe frustration with billing, including being billed out of network, receiving statements they feel are incorrect, and having trouble resolving charges. There are also reports of debt collection activity despite prior payment attempts. A few reviews suggest the billing experience made families feel unsupported when they needed answers quickly.
caveat2 reviews mention this
Delays and incomplete follow-through
Some visits report long waits and unfinished next steps.
At least a couple of reviews mention waiting much longer than expected, including one where a scheduled appointment was still not completed near the 10-minute mark beyond expectations. Another review describes waiting without getting expected results, like imaging outcomes. While many reviews describe quick care, these comments point to variability in turnaround and communication.
caveat5 reviews mention this
Questionable clinical outcomes
A subset of reviews questions diagnostic decisions and outcomes.
Some reviewers report dissatisfaction with what they see as misdiagnosis or dismissal of their concerns, including cases involving abdominal symptoms, pregnancy-related bleeding, and fainting episodes. Other reviews describe being sent away with an explanation that the reviewer disagreed with, and seeking care elsewhere afterward. Even though many reviews are highly positive about medical teamwork, these comments highlight concerns about consistency in clinical decisions.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
115 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Red Bud Regional Hospital (0.1 miles)
DaVita Red Bud Dialysis (0.8 miles)
Places of Worship
Trinity Family Church (0.1 miles)
St Peter United Church-Christ (0.3 miles)
St Johns Evangelical Lutheran Church (0.4 miles)
First Baptist Church-Red Bud (0.5 miles)
Red Bud Bible Church (1.1 miles)
First Pentecostal Church of Red Bud (1.2 miles)
Trinity Lutheran Church (3.4 miles)
Physicians
Mary O Wunderlich, NP (0.1 miles)
Eye Surgery Center (0.2 miles)
Red Bud Family Medicine (10.1 miles)
Progressive Family Care (11.9 miles)
Southern Illinois Imaging Associates (11.9 miles)
Family Practice Associates - Waterloo (11.9 miles)
Brennan OB Gyn Associates (11.9 miles)
Restaurants
Opera House Bistro (0.2 miles)
The Shoe (0.5 miles)
Red Bud Estates II (0.6 miles)
Di Carlo's Pizza & Pasta (0.9 miles)
Brady's Tailhook (8.6 miles)
Michael J's Saloon (8.9 miles)
Just Sue's (8.9 miles)
Parks
Ratz Memorial Park (0.2 miles)
Baldwin Lake Fish & Wildlife (7 miles)
Baldwin Lake State Fish and Wildlife Area (7.6 miles)
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115 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Warm, compassionate staff with engaging activities and delicious meals.
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