Oak Hill in Waterloo, IL
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623 Hamacher Street, Waterloo, IL 62298
For more information about senior living options: (844) 490-3973
Chelsea in admissions is amazing. Oak Hill has a friendly and informative staff. The nurses at Oak Hill are excellent and provide wonderful care. Oak Hill is a clean facility with friendly staff and great food. The dining at Oak Hill is restaurant-style and meals are well prepared. Oak Hill offers a variety of activities and a welcoming sense of community. Magnolia Terrace offers strong value, with 24-hour certified nurse aides and accessible care. Magnolia Terrace provides diverse meal options, including a salad bar and soft-serve ice cream.
Calls and emails are not returned, and questions go unanswered. Voicemails are never returned. The staff is described as awful, and the director and assistant director do not return calls. It's not a place you want to send a loved one due to issues with accounting, cleaning, and contracted nurses. Amy in accounting and Susan, her boss, treat residents like children, and requests for itemized bills are met with anger. The rooms are not cleaned regularly, yet residents are charged a high daily rate (around $325). A nurse reportedly told the resident that they didn't want her with them. The staff are rude, including maintenance. Everything is charged separately, including items like shampoo, depends, and even a wheelchair. The facility's five-star rating is described as a farce and not deserved; not recommended.Oak Hill in Waterloo, Illinois is best suited for families seeking proximity to home paired with a clean, inviting environment and dependable nursing presence. The community earns praise for a welcoming staff, restaurant-style dining, and a lively activity calendar that includes exercise classes, church services, bingo, movies, and social programming. Residents and families frequently note the facility's bright spaces, generous natural light, and a sense that staff know residents by name and engage them in conversation and activities. For families who prioritize proximity, a visible commitment to resident social life, and mid-range pricing, Oak Hill can be a strong match. The clear caveat is that administrative responsiveness and billing transparency do not consistently meet the same standard as care and ambiance.
Those who may want to consider alternatives are precisely the families who cannot tolerate uneven admissions communication or unclear cost structures. Several reviews describe repeated unanswered calls, delayed responses from admissions and management, and difficulty obtaining information about availability and credits. The financial side is frequently highlighted as problematic, with complaints about itemized billing, added charges for everyday items, and a perception that the billing staff can be dismissive. The use of contract nurses and concerns about staffing stability also surface, suggesting that consistency of care may vary. In short, Oak Hill can work well when dependable care is paired with a patient-friendly front office; when administrative reliability or cost transparency is non-negotiable, other options deserve serious consideration.
The strongest offsets come from hands-on nursing care and the daily life experience inside the facility. Several families single out nurses who are attentive, communicative, and capable of helping residents stay engaged with others - an important factor for mood, wellbeing, and relapse prevention. The setting itself - cleanliness, good lighting, and pleasant dining - supports dignity and comfort in daily routines. Meals are described as high-quality with menu variety and thoughtful service, and the activity center is consistently cited as a nurturing hub where residents are invited to participate. When the goal is a respectful, social environment with reliable caregiving, these positives can outweigh the drawbacks for many families.
Yet the downsides are real enough to influence how Oak Hill fits into a larger decision, and they demand cautious due diligence. Communications gaps in admissions and a perceived rigidity from some administrative leaders can leave families feeling sidelined during a stressful transition. Billing friction - credits, itemization, and ancillary charges - creates ongoing confusion and apprehension about total monthly costs. Staff stability appears inconsistent, with reports of overwork, turnover, and questions about the use of contract nurses that may affect consistency of care. Taken together, these factors can erode confidence in a smooth, predictable experience, particularly for families seeking a transparent, all-included financial picture and unwavering front-office reliability.
Prospective residents should walk through the building, request to see a resident room, and request a transparent, itemized billing sample before making a decision. It is essential to inquire about how admissions handles communications, what the typical timeline looks like for move-in coordination, and who serves as the point person for credits or billing disputes. Ask to meet with the nursing leadership to understand staffing patterns, CNA coverage, and how care plans are monitored across shifts. If possible, seek live testimonials from families who recently transitioned their loved ones to Oak Hill to gauge current performance, and verify how the community handles modifications in care needs as residents age in place.
In the Waterloo market, Oak Hill sits in a competitive space with alternatives that appear to offer stronger front-end transparency and more consistent administrative follow-through. Magnolia Terrace, for example, is frequently praised for its all-inclusive approach, 24/7 CNAs, and a demonstrated sense of community that emphasizes peace of mind and straightforward pricing. For families where clear, predictable costs and steady, well-supported administration are decisive, Magnolia Terrace or comparable nearby options may present a cleaner fit. Oak Hill remains compelling for those who value proximity, social vibrancy, and solid nursing care, but only when the practicalities of communication and billing align with expectations.
Bottom line: Oak Hill can be a solid, even excellent fit for families prioritizing proximity, quality nursing care, and an engaging, warm living environment. It is less ideal for those who cannot tolerate inconsistent admissions response, opaque or granular charging practices, and alleged administrative friction. If the emphasis is on reliable front-office communication, transparent pricing, and steady staffing, explore alternatives in the region and compare concrete metrics, not just impression. For families who can navigate the administrative realities and prize the care quality and social program, Oak Hill remains worth a serious, hands-on evaluation.
144 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Oak Hill in Waterloo, IL is a vibrant assisted living community that provides a range of care options to cater to the individual needs of each resident. With a focus on creating a warm and welcoming environment, Oak Hill offers Independent Living, Memory Care, and Skilled Nursing Facility services.
Residents at Oak Hill can enjoy a variety of amenities designed to enhance their comfort and convenience. Each living space is equipped with air-conditioning for optimal climate control. There is also a beauty salon on-site where residents can pamper themselves and maintain their personal appearance. Cable or satellite TV is available in each residence, ensuring entertainment options are always accessible. Community operated transportation makes it easy for residents to explore the area and attend off-site devotional services if desired.
The community boasts an array of facilities aimed at promoting social engagement and overall well-being. A computer center allows residents to stay connected with loved ones or pursue personal interests online. The dining room offers restaurant-style dining experiences with delicious meals prepared by skilled staff and special dietary restrictions accommodated. The fitness room enables residents to engage in physical activity, keeping them active and healthy. A gaming room provides opportunities for friendly competition and fun-filled leisure time. A small library caters to bookworms looking for some quiet reading time.
Oak Hill understands the importance of outdoor spaces for relaxation and enjoyment of nature, which is why it features beautifully maintained gardens for residents to relish in the fresh air. Housekeeping services guarantee that living spaces remain clean and tidy without the worry of chores burdening residents. For added convenience during the move-in process, move-in coordination assistance is available.
Care services at Oak Hill include 24-hour call system support, ensuring help is always just a button away when needed. Round-the-clock supervision guarantees resident safety at all times, allowing peace of mind for both residents and their families. Assistance with daily living activities such as bathing, dressing, transfers, and diabetic diets are readily available. Medication management is a priority, ensuring residents receive their prescribed medications promptly and accurately. A mental wellness program promotes emotional well-being among residents. Transportation arrangements make it easy for residents to reach medical appointments and other necessary destinations.
At Oak Hill, residents have the opportunity to engage in a variety of activities to enrich their daily lives. Community-sponsored activities foster social connections and provide opportunities for personal growth. Concierge services are available to assist with any requests or inquiries. Devotional activities offsite cater to the spiritual needs of interested individuals. Fitness programs promote physical health and mobility while planned day trips offer new experiences beyond the community grounds. Resident-run activities allow residents to take charge and organize events they enjoy. Scheduled daily activities ensure there is always something engaging for everyone.
Additionally, Oak Hill boasts a prime location with parks, pharmacies, physicians, restaurants, places of worship, and theaters all within close proximity, making it easy for residents to access essential services and entertainment options.
With its comprehensive range of care options, top-notch amenities, engaging activities, and convenient location, Oak Hill in Waterloo, IL is an exceptional assisted living community that prioritizes the comfort, well-being, and happiness of each resident.
Oak Hill is located at 623 Hamacher Street, Waterloo, IL 62298 in St. Clair County, Illinois
Oak Hill's features are designed to create a supportive and safe environment for residents experiencing dementia or Alzheimer's disease. The provision of 24-hour supervision ensures constant vigilance, allowing staff to address any immediate needs and enhance the safety of residents. Assistance with activities of daily living, such as bathing and dressing, promotes self-esteem while providing the necessary help that can often become challenging for individuals with cognitive impairments. Support during transfers reduces the risk of falls and injuries, further ensuring physical well-being. Meal preparation and service cater not only to nutritional needs but also offer routine and familiarity crucial for comfort. Medication management helps maintain adherence to prescribed regimens, minimizing health complications associated with missed doses. Finally, a mental wellness program engages residents cognitively and socially, improving their overall quality of life while addressing specific emotional needs inherent in memory care situations. Together, these features create a holistic approach to care that fosters dignity, safety, and well-being for individuals facing memory challenges.
Oak Hill on seniors.fyi includes 4 photos including images showing interior, living room, fireplace, windows, bedroom, building, fountain, landscaping, and more.
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Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.
A Holistic Dementia Care Guide: Effective Strategies for Memory Support
The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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Understanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations