Oak Hill is located at 623 Hamacher Street, Waterloo, IL 62298 in St. Clair County, Illinois

Oak Hill | Photos and Reviews

623 Hamacher Street, Waterloo, IL 62298

For more information about senior living options: (866) 208-4318

3.9 from 40 reviews

5 stars

27

4 stars

2

3 stars

0

2 stars

2

1 stars

9

Overall Review of Oak Hill

common 15 reviews mention this

Staff are consistently caring

Residents and families repeatedly describe the staff as kind and attentive.

Many reviewers say the staff members they interacted with were genuinely caring, helpful, and professional. Several families describe nurses and care teams as going above and beyond, including spending time, recognizing residents, and keeping people engaged. A few reviews are much more critical, but even those that are negative often single out specific individuals rather than describing everyone uniformly.

common 5 reviews mention this

Nursing and rehab support

Reviews point to strong nursing and rehab involvement.

Some families praise the nursing and rehab teams, describing better outcomes and attentive day-to-day care. Others discuss occasions where they felt care was not provided as needed, including a night they considered a bad experience and concerns about the staffing. Overall, the reviews show both confidence in the care team’s involvement and at least some dissatisfaction with how care was handled in specific situations.

common 7 reviews mention this

Clean building and rooms

Multiple reviews describe the facility as clean and well kept.

Several reviewers mention that the facility is clean and organized, with pleasant conditions for residents. A number of families also comment on cleanliness alongside other positives like friendly staff and a good overall presentation. One review does call out problems with room cleanliness, suggesting experiences may vary.

common 2 reviews mention this

Restaurant-style dining experience

Dining earns praise for being restaurant-style and satisfying.

Some residents and families say meals were enjoyable, and one review specifically describes staff taking orders “like at a restaurant.” Another mentions the dining room tour and that the kitchen supports getting food later in the evening. While these reviews are positive, the feedback is not as consistently detailed as the staffing themes.

common 2 reviews mention this

Activities keep residents engaged

Residents have scheduled activities and group events.

Reviewers describe on-site group activities such as music groups, exercises, bingo, and movies. At least one reviewer also highlights the activity center and volunteers, framing it as a place where people stay involved. These are specifically described as part of daily life rather than just a one-time event.

caveat 4 reviews mention this

Communication can be hard

Several reviewers report delays or failures in returning calls and messages.

Some families say calls and emails were not returned, and at least one describes voicemail attempts that went unanswered. Others mention leadership not responding to concerns or questions, including requests for documentation. These comments stand out as a recurring frustration in the negative reviews.

caveat 2 reviews mention this

Many items feel add-on priced

At least some reviewers feel charges add up for day-to-day items.

One review says many things are charged separately, including items like hygiene products and even items such as a wheelchair. Another describes the billing and overall cost as feeling like everything gets billed individually, along with mentions of what other facilities might include. These concerns point to a potential cost surprise for families comparing options.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

144 resident community capacity

Types of Care

Assisted Living
Independent Living
Memory Care
Skilled Nursing Facility

Amenities

Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Meals provided
Special dietary restrictions

Activities

Activities on-site
Community-sponsored activities
Concierge services
Devotional activities offsite
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

Mr BBQ At Mystic Oak (0.2 miles)
China King Illinois Restaurant (0.9 miles)
Otts Tavern (8.2 miles)
No-Jacks Bar & Grill (9.3 miles)
Red Bud Estates II (11.8 miles)
Opera House Bistro (12 miles)
T R's Place (12.1 miles)

Physicians

Family Practice Associates - Waterloo (0.2 miles)
Brennan OB Gyn Associates (0.2 miles)
Progressive Family Care (0.2 miles)
Southern Illinois Imaging Associates (0.2 miles)
Progressive Family Care (7.7 miles)
Family Physicians of Southern Illinois (7.7 miles)
Mary O Wunderlich, NP (12 miles)

Parks

Konarcik Park (0.7 miles)
Lions Park (2.1 miles)
Ratz Memorial Park (11.7 miles)
Cliff Cave County Park (11.8 miles)
Jefferson Barracks County Park (13.9 miles)
East End City Park (14.2 miles)

Places of Worship

Redeemer Church Waterloo (1.1 miles)
St Patrick Church-Tipton (7.8 miles)
St John United Church of Christ - Maeystown, Illinois (9.9 miles)
St John Evangelical Ucc (9.9 miles)
Red Bud Bible Church (11.2 miles)
Queen of All Saints Church (11.7 miles)
St Peter United Church-Christ (11.7 miles)

Pharmacies

Schnucks (1.2 miles)
CVS Pharmacy (1.2 miles)
Walgreens (1.4 miles)
Walmart Pharmacy (1.6 miles)
Walgreens (7.9 miles)
CVS Pharmacy (8.1 miles)
Epic Pharmacies (8.2 miles)

Theaters

Capitol Theatre (1.2 miles)

Transportation

Kaskaskia Trail Taxidermy (10.5 miles)
N & B Rental (13.6 miles)

Hospitals

Red Bud Regional Hospital (12 miles)
DaVita Red Bud Dialysis (12.4 miles)
Jefferson Barracks VA Medical Center (13.1 miles)
St Elizabeth's Hospital (13.7 miles)

Cafes

First Watch - Oakville (12.6 miles)

Frequently Asked Questions

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Oak Hill in Waterloo, IL