Clarice's Home Care Svc Inc

Pros

• They were very pleased with the caring, compassionate, and professional care their parents received.
• The owner Tina worked with them to secure the same professional caretaker every time.
• Their caretaker, Meagan, was exceptional in every way.
• Meagan brought a smile and helping hands every time.
• The caregivers became like members of the family, and they remain in contact to this day.
• The care team evolved into long-term players in their lives.
• They found people who would drive in the snow, meet them at the emergency room, and care about their loved ones.

Cons

• One reviewer would rate Visiting Angels zero if possible.
• Three times, the caregivers hired by Visiting Angels did not show up.
• The process of arranging care was described as highly personal and stressful for families.
• Entrusting a loved one to a stranger was associated with anxiety and trauma.
• The reviewer nicknamed the experience "Visiting Hell."
• The family decided to seek other in-home care providers.

Review

Over the years, this family experienced a level of care that left a lasting impression. They describe a team that was consistently warm, professional, and deeply caring, with a strong sense of compassion guiding every interaction. The family especially highlights the role of the owner, Tina, who worked closely with them to ensure they had the same professional caretaker each and every time. This commitment to continuity mattered a great deal, helping to build trust during a difficult period and reinforcing the sense that the caregivers truly cared about the people they were helping.

The journey began in 2016 and continued through 2020, a span during which the family faced multiple hospitalizations, stays in nursing facilities, and various rehabilitation needs. Throughout those years, the care team demonstrated flexibility and resilience, adjusting as the parents' needs evolved. What emerged was a group of caregivers who grew into long-term fixtures in the family's life. It wasn't just about meeting medical or daily living needs; it was about forming relationships. The caregivers became like members of the family, and that bond persists in the family's memories and ongoing connections to this day.

A defining strength of the visiting team was their willingness to go the extra mile when it mattered most. The reviewers note that these caregivers didn't just show up; they showed up with practical support and genuine concern, ready to respond to emergencies or sudden changes. They recall moments when the team drove through snow to reach them, met loved ones at emergency rooms, and offered steady, compassionate hands during times of crisis. This level of dedication reinforced the perception that Visiting Angels were precisely who they claimed to be - reliable, caring professionals who prioritized the well-being and dignity of the people they served.

The person at the center of the positive experience - Meagan - was singled out for exceptional praise. The family describes Meagan as someone who brought a smile, steady assistance, and a can-do attitude with every visit. This caregiver's presence exemplified the kind of impact that comes from someone who loves what they do, turning caregiving into a source of comfort and strength for everyone involved. The family's endorsement extends beyond a single encounter, as they suggest that the overall experience reflected the true character of the agency and its approach to care.

In contrast, the reflections also include a cautionary note about a more troubled experience. The family recounts a process that dragged on for more than two months before a care plan was solidified. While the primary coordinator who helped set things up was described as wonderful, there were three separate instances where the agency's caregivers did not show up. The emotional and logistical strain of entrusting someone they loved to a stranger - especially in the home - proved to be a significant source of stress and anxiety. The third no-show, in particular, led the reviewer to describe the situation with a stark label, underscoring how emotionally taxing and disruptive that lapse felt at the time. Faced with such inconsistencies, the family concluded that they would be interviewing other in-home care providers.

Taken together, the reviews offer a nuanced portrait of an agency capable of extraordinary, life-affirming care as well as challenging pitfalls that can erode trust. When the team clicked - when a consistent caregiver, a dedicated coordinator, and a compassionate attitude aligned - the results were transformative for everyone involved. The bond formed with caregivers who stayed for years created a sense of security and continuity that is invaluable for families navigating serious health needs at home. Yet the experience also serves as a reminder that reliability and clear, dependable scheduling are essential components of in-home care, and that even the best teams can be undermined by repeated no-shows or delays.

Ultimately, the family's reflections emphasize gratitude for the moments of grace and steadfast support they did receive, while also acknowledging the realities and frustrations that can arise in home health care. The positive experiences - the genuine care, the consistent relationships, the willingness to meet emergencies head-on - left a lasting impression and a sense of lasting appreciation. They remain grateful for the kindness and expertise that shone through the best portions of their journey, even as they moves forward to explore other options where reliability and consistency remain paramount.

Theaters

• Capitol Theatre (0.1 miles)

Restaurants

• China King Illinois Restaurant (0.7 miles)
• Mr BBQ At Mystic Oak (1.2 miles)
• Otts Tavern (9.2 miles)
• No-Jacks Bar & Grill (10.5 miles)
• The Blue Owl Restaurant & Bakery (11.8 miles)
• Red Bud Estates II (11.8 miles)
• LaChance Winery of Kimmswick (11.8 miles)

Parks

• Lions Park (0.9 miles)
• Konarcik Park (1.6 miles)
• Cliff Cave County Park (11.7 miles)
• Ratz Memorial Park (11.7 miles)
• Mastodon playground (13.6 miles)
• Jefferson Barracks County Park (14.1 miles)

Physicians

• Progressive Family Care (1 miles)
• Southern Illinois Imaging Associates (1 miles)
• Family Practice Associates - Waterloo (1 miles)
• Brennan OB Gyn Associates (1 miles)
• Family Physicians of Southern Illinois (7.9 miles)
• Progressive Family Care (8 miles)
• Mary O Wunderlich, NP (12 miles)

Places of Worship

• Redeemer Church Waterloo (1.1 miles)
• St Patrick Church-Tipton (7.4 miles)
• St John United Church of Christ - Maeystown, Illinois (8.8 miles)
• St John Evangelical Ucc (8.8 miles)
• Red Bud Bible Church (11.2 miles)
• Queen of All Saints Church (11.4 miles)
• St Peter United Church-Christ (11.8 miles)

Pharmacies

• Schnucks (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (8 miles)
• CVS Pharmacy (8.2 miles)
• Schnucks (8.4 miles)

Transportation

• Kaskaskia Trail Taxidermy (9.7 miles)
• N & B Rental (13.5 miles)

Hospitals

• Red Bud Regional Hospital (12.1 miles)
• DaVita Red Bud Dialysis (12.5 miles)
• Jefferson Barracks VA Medical Center (13.1 miles)

Cafes

• First Watch - Oakville (12.5 miles)
• The Donut Hole (13.5 miles)
• Starbucks (14.3 miles)