Sunset Home

Pros

• The woman who gave the tour of Sunset Home was very nice and pleasant.
• The staff on 2 Riverview at Sunset Home is outstanding and caring.
• The apartments at Sunset Home are a nice size with big windows, making them bright and beautiful.
• Sunset Home did a wonderful job in rehabilitating and caring for the reviewer's mother.
• The dining area at Sunset Home is very nice with a big table for everybody.
• Rachel at the front desk of Sunset Home is wonderful and caring.
• The common areas of Sunset Home are always clean.
• The staff at Sunset Home is very helpful, pointing visitors in the right direction during renovations.
• The Medicare floor at Sunset Home is well-staffed and the nurses and aides show genuine concern for patients.
• Despite some issues, the reviewer would still recommend Sunset Home as a facility that can improve its customer service and empathy towards families new to eldercare.

Cons

• The staff in The Haven lacks empathy and patience for residents and their families.
• Immobile residents are neglected and left for most of the day, often sitting in urine-soaked recliners.
• Clothes are lost and incident reports aren't completed at Sunset Home.
• Admissions and Social Services show no compassion or professional passion for caring for residents or their families.
• The majority of staff treat resident care as a burden and lack regard for comfort or state-of-mind.
• Staff on a different floor were clearly understaffed and overwhelmed, admitting it to the reviewer.
• A nurse told the reviewer to go back to the room and push the button for help instead of providing assistance.
• When confronted about her behavior, the nurse denied any involvement, showing lack of accountability.
• Management needs to implement a customer service program to train staff on how to deal with customers effectively.
• Budget constraints may be impacting the quality of care provided at Sunset Home.

Review

Sunset Home, according to several reviewers, offers a pleasant and beautiful environment for residents. The tour given by a friendly woman showcased different-sized rooms and introduced potential residents to current ones. The apartments are spacious and bright, thanks to the large windows. The dining area is well-designed with a big table for communal meals. Despite the positive aspects, one reviewer noted that there were not many people present during their visit. However, they observed some ladies playing bridge and mentioned the nice patio available for residents to enjoy during the summer.

Another review highlighted Sunset Home's exceptional rehabilitation services and care for their loved one. They praised the staff on 2 Riverview for being outstanding and mentioned how Rachel at the front desk showed great care and attentiveness. The reviewer's mother's room was always clean and they appreciated receiving immediate notifications if any issues arose. Overall, they expressed satisfaction with the quality of care provided.

On a more concerning note, another reviewer shared a negative experience involving their mother falling out of bed due to the lack of rails or supervision in her room. Unfortunately, their mother passed away as a result of this fall. When they went to collect her belongings after her funeral, they discovered that her room had been emptied without notice and her items were thrown onto an unclean bed in an unused room. This left them feeling disrespected and gave them the impression that Sunset Home prioritized money over respect for their deceased loved one.

Furthermore, there were complaints about certain areas within Sunset Home lacking empathy towards residents, particularly in "The Haven." Immobile residents are reportedly left sitting for long periods of time in urine-soaked recliners or at dining tables without much engagement or activity provided. Some staff members also demonstrate little regard for resident comfort or state-of-mind, according to these reviews.

However, not all reviews were negative; some visitors have had positive experiences at Sunset Home. One person mentions that they always found the facility to be clean, especially the common areas. The staff was described as helpful and knowledgeable, especially during times of renovation where they assisted with directing visitors to the right areas.

Finally, another reviewer shared a mixed experience during their grandmother's stay at Sunset Home. They praised the Medicare floor for its excellent staffing and caring approach towards residents and families. However, when their grandmother was moved to a different floor, it was apparent that there was a shortage of staff which led to overwhelmed and understaffed conditions. They suggested implementing a customer service program to improve communication with families and enhance empathy towards those new to eldercare.

In conclusion, Sunset Home receives mixed reviews from its visitors. While some appreciate the pleasant atmosphere, beautiful apartments, and helpful staff, others have raised concerns about neglectful practices and lack of empathy in certain areas of the facility. It is clear that Sunset Home has both positive aspects worth praising and areas that need improvement in order to provide consistent high-quality care for all residents.

Places of Worship

• Crossing (0.5 miles)
• Salem Evangelical United Church of Christ (0.6 miles)
• Lifepoint Bible Church (0.7 miles)
• Unity Church Of Quincy (0.8 miles)
• Prayer Line Community (0.8 miles)
• Central Baptist Church (1 miles)
• St James Lutheran School (1.1 miles)

Physicians

• Mobile Health Screening & Diagnostic (0.6 miles)
• Leo's Hearing Aids (0.6 miles)
• Debra Lee PhD Holistic Health (0.7 miles)
• Moss Hearing Centers (0.7 miles)
• Quincy Audiology (0.8 miles)
• Quincy Medical Group (0.9 miles)
• Barnes Retina Institute (0.9 miles)

Restaurants

• The Patio (0.6 miles)
• The Fuzz Bubb Quincy (0.7 miles)
• Revelry (0.7 miles)
• Thyme Square Cafe (0.8 miles)
• Native Grill & Wings (0.8 miles)
• Seoul2Sou (0.8 miles)
• Boodalu Steak House (0.8 miles)

Parks

• Edgewater Park (0.6 miles)
• Washington Park (0.8 miles)
• Quincy Park District (0.8 miles)
• Clat Adams Bicentennial Park (0.9 miles)
• Clat Adams Bicentenial Park (1 miles)
• Ben Bumbry Riverview Park (1.5 miles)
• Reservoir Park (2.3 miles)

Transportation

• Diamond Cab & Coaches (0.8 miles)

Pharmacies

• Good Neighbor Pharmacy (1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2.5 miles)
• Shopko Pharmacy (2.6 miles)

Hospitals

• Total Renal Care (1.1 miles)
• Blessing Hospital (1.1 miles)
• Blessing Hospital (1.2 miles)
• Blessing Hospital (1.3 miles)
• Quincy Medical Group (1.4 miles)
• James R Nuessen DVM (2.4 miles)
• Blessing Hospital (2.5 miles)

Cafes

• Coach House Restaurant (2 miles)
• Baileys Coffee, Fudge and Fine Gifts (2.4 miles)
• Starbucks (2.9 miles)