Holy Family Villa

Pros

• The staff at Symphony Palos Park has been attentive and adaptable to the residents' needs, providing great care.
• The facility is spacious and clean, contributing to a pleasant environment for both residents and visitors.
• Residents enjoy various activities, including ice cream socials and holiday workshops, fostering a sense of community.
• Family members are consistently updated and communicated with regarding any changes in their loved ones' health or well-being.
• The presence of religious services and facilities adds a comforting aspect for those who value such elements in their care environment.
• Overall satisfaction with the professionalism and courteousness of the staff has been expressed by many families.

Cons

• The facility has become less clean and the staff is often seen chatting at the station while residents are in distress.
• Residents are not receiving adequate care, as evidenced by a patient screaming in pain being ignored until interrupted.
• The food quality is poor, with difficult-to-eat meals that leave residents undernourished.
• There is a perceived lack of supervision and accountability among the nursing staff.
• Overall satisfaction with the facility has declined significantly since its transition from Holy Family to Symphony.
• Some reviews indicate that not all staff members are attentive or caring towards residents’ needs.

Review

The reviews of Symphony Palos Park, previously known as Holy Family Villa, present a striking contrast in experiences and perceptions among residents and their families. On one hand, some individuals express tremendous disappointment with the facility following its transition to Symphony. Complaints have surfaced about cleanliness and staff responsiveness that starkly differ from the standards maintained when the establishment was overseen by religious women. Dissatisfaction appears to stem primarily from reports of nursing staff congregating at the station while residents call out for assistance, raising concerns over neglect during critical moments. One reviewer recounted a distressing incident where they had to intervene personally to reposition a resident who was in visible pain and discomfort, emphasizing a perceived lack of urgency among the staff.

This sentiment is echoed by another dissatisfied reviewer who criticized the quality of food served at the facility. They described hard-to-cut pieces of breaded chicken that left residents struggling to eat adequately, thus affecting their overall nutrition and satisfaction with meals. Such complaints underscore a belief that residents aren't receiving value for their care—a point highlighted through calls for improved supervision of nursing staff and greater attentiveness from nurses who genuinely care about their patients' well-being.

Conversely, not all reviews reflect discontent; numerous positive experiences emerge as well. One family member shared how their mother has thrived at Symphony Palos Park, commending the attentive care she has received since her admission. The review highlighted how staff members effectively adapted to her needs while maintaining open lines of communication regarding any changes or incidents concerning her health. This proactive approach is appreciated by families seeking assurance about their loved ones' well-being, fostering trust between caregivers and relatives.

The physical environment also garners praise in positive reviews; some describe private rooms that are spacious enough for comfort—complete with windows allowing natural light—and shared bathrooms that maintain adequate privacy for each resident. While there are mixed feelings about food quality, one account suggests it is average yet without significant complaint from residents themselves. Additionally, several engaging activities enhance daily living within the facility: ice cream socials every Wednesday, arts and crafts workshops during holiday seasons, and community engagement events like Halloween trick-or-treating contribute positively to residents’ social interactions.

Moreover, those fondly recalling Holy Family’s legacy appreciate the continuance of religious services within Symphony Palos Park’s framework. Daily prayer sessions and communion visits from nuns provide spiritual comfort to many residents who wish for such connections in their later years—creating an inclusive environment wherein spirituality thrives without imposing restrictions on non-Christian individuals. This aspect evidently remains significant to families considering facilities where faith-based care can coexist with professional medical attention.

Lastly, a reflective review noted an extensive commitment to cleanliness within Symphony Palos Park's premises—from maintaining tidy living areas to ensuring adherence to health protocols during potential outbreaks or health issues amongst residents. The reviewer emphasized professional conduct by staff across various roles while expressing personal satisfaction with attentive service throughout their relative's stay over 18 months—indicating that not only does this facility strive towards high standards but also aims for consistent communication regarding any potential issues or changes in care routines.

In summary, experiences at Symphony Palos Park range widely based on individual perspectives regarding care quality, food services, and overall satisfaction with staff engagement levels. While several reviews lament declining standards since its shift away from religious management—highlighting critical areas needing improvement—others share heartening testimonials about dedicated caregiving amidst an expansive setting filled with spiritual opportunities for connection. Such contrasting perspectives serve as essential insights for future prospective residents considering making this facility home during vulnerable stages of life.

Parks

• Waterfall Glen Forest Preserve (3.1 miles)
• The Forge: Lemont Quarries (3.4 miles)
• Meyer Woods Park (6 miles)
• McCollum Park (8.1 miles)

Restaurants

• P.F. Chang's China Bistro (4.1 miles)
• Red Lobster (4.5 miles)
• Raising Cane's Chicken Fingers (4.8 miles)
• The Cheesecake Factory (4.8 miles)
• Hooters (5.1 miles)
• Chick-Fil-A (5.4 miles)
• Miller's Ale House - Orland Park (5.4 miles)

Pharmacies

• Walgreens (4.1 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (5.3 miles)
• Walgreens (5.4 miles)
• Walgreens (5.8 miles)
• Walgreens (6.2 miles)
• Walgreens (6.5 miles)

Places of Worship

• Our Mother Of Good Counsel (4.9 miles)
• Palos Islamic Center (5.2 miles)
• Mosque Foundation (7 miles)
• Parkview Christian Church (7.8 miles)

Hospitals

• Palos Community Hospital (5.3 miles)
• Adventist Bolingbrook Hospital (8.7 miles)

Physicians

• Rife & Associates (5.6 miles)
• Children's Wellness Center (5.8 miles)
• Loyola (5.9 miles)
• Loyola Medicine Burr Ridge (6.3 miles)
• All Star Pediatrics (7.3 miles)
• Advocate Medical Group (7.7 miles)
• Advocate Medical Campus Southwest (8 miles)

Theaters

• Orland Park Cinema Orland Park, Il (6.2 miles)

Cafes

• Panera Bread (7.3 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.4 miles)
• Starbucks (7.8 miles)
• Starbucks (8 miles)
• Eggheadz Cafe (9 miles)